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Summary of reviewsQuinta del Rey Hotel is widely praised for offering a delightful experience, especially due to its strategic location and exceptional amenities. Positioned conveniently near Toluca, Metepec and within walking distance of the airport, the hotel provides easy access to major sites and routes, though traffic congestion can be an issue while returning. Despite its somewhat secluded immediate vicinity, the comfort and hospitality within the hotel make it a highly recommended choice for various types of travelers, particularly those journeying by car.
The hotel's breakfast earns commendations for its fresh, delicious food and excellent service provided by the friendly staff, despite minor setbacks regarding clarity on breakfast inclusion, availability of a buffet and the Sunday breakfast timing. Dinner at the hotel stands out for its high-quality, delicious dishes and pleasant restaurant atmosphere. While pricing and menu options are points of contention for some guests, the accommodating staff and overall dining experience receive positive feedback.
The rooms at Quinta del Rey Hotel are noted for their remarkable size and comfort, featuring beautiful garden views, a traditional style and meticulous cleanliness. Extensive green areas, a playground and a calm atmosphere make it a family-friendly destination. The hotel’s facilities, including a pool, gym and spa, receive high praise for contributing to a relaxing and enjoyable stay.
Cleanliness is a standout feature of the hotel with guests frequently emphasizing the spotless and well-maintained environment. The property's beautiful gardens, combined with the exceptional cleaning standards, create a tranquil and inviting atmosphere.
The staff at Quinta del Rey Hotel are often celebrated for their kindness, attentiveness and willingness to assist guests, significantly enhancing the overall experience. Small thoughtful gestures and excellent service from various departments, especially the food and beverage team, contribute to the hotel's welcoming atmosphere.
While the free WiFi service does receive criticism for being unreliable and weak, particularly in the rooms, the hotel's other amenities, such as the heated and covered pool and family-friendly features, are frequently acclaimed. The pool's comfortable temperature and pleasant ambiance, along with playground amenities, ensure an enjoyable stay for both adults and children.
Additionally, the hotel is well-regarded for its comfortable and high-quality beds, providing a great night's sleep, although some guests found the pillows too high and the beds small for two people.
In summary, Quinta del Rey Hotel delivers a highly satisfying experience with its beautiful accommodations, strategic location, excellent food, remarkable cleanliness and exceptional service, making it a preferred choice for various travelers, including families.
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