PLAZA INN Salzburg City
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Summary of reviewsPLAZA INN Salzburg City has received notable praise for its strategic location, making it an excellent base for exploring Salzburg. Situated conveniently between the main train station and the city center, it allows quick access to transportation hubs and key landmarks, including Mirabell Palace and the Salzach river promenade. The vicinity is well-provided with restaurants, snack bars and a supermarket, enhancing the practical appeal for both short and extended stays.
Breakfast at PLAZA INN has received mixed feedback; while the quality of the breakfast buffet is often praised for its variety and freshness, the inconsistent availability and high prices have been common sources of disappointment. For dinner, the attached Italian restaurant garners positive remarks for its delectable offerings, especially the pizzas, making it a favored dining spot for guests.
The rooms at PLAZA INN Salzburg City present a mixed experience. Positively, some guests appreciate the spaciousness, cleanliness and comfort of the rooms with beautiful city views and quietness, particularly those facing the courtyard. However, many have highlighted issues with cleanliness and maintenance, noting dirty carpets, stained linens and outdated, worn-out furniture. The absence of air conditioning and noise from the busy street also affect the overall comfort.
Cleanliness appears to be a significant concern across guest reviews with numerous complaints about unvacuumed floors, mold in bathrooms and generally poor housekeeping. Although some rooms were clean upon arrival, this seems like an exception rather than the rule.
Staff interactions elicited a mix of positive and negative feedback. While many guests found the staff to be friendly, helpful and accommodating, issues with staff availability and language barriers caused frustrations. The inconsistent presence of staff and limited reception hours further detracted from the guest experience.
Wi-Fi at the hotel is generally appreciated for its speed and availability, though some guests reported reliability issues and complete lack of service at times, which inconvenienced their stay.
Parking at PLAZA INN is limited and often challenging to secure, as many guests experienced difficulty due to the few available spaces and insufficient advance information about parking options and fees.
Beds received varied feedback as well with some guests finding them clean and comfortable while others complained of sagging mattresses and poor-quality bedding, leading to sleepless nights and discomfort.
Although PLAZA INN Salzburg City is officially rated as a four-star hotel, many reviewers suggested that it falls short of such standards, aligning more closely with a three-star rating due to the discrepancies in facilities and services. Overall, it remains a decent budget-friendly option for travelers prioritizing location and value over luxurious amenities.
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Breakfast at PLAZA INN has received mixed feedback; while the quality of the breakfast buffet is often praised for its variety and freshness, the inconsistent availability and high prices have been common sources of disappointment. For dinner, the attached Italian restaurant garners positive remarks for its delectable offerings, especially the pizzas, making it a favored dining spot for guests.
The rooms at PLAZA INN Salzburg City present a mixed experience. Positively, some guests appreciate the spaciousness, cleanliness and comfort of the rooms with beautiful city views and quietness, particularly those facing the courtyard. However, many have highlighted issues with cleanliness and maintenance, noting dirty carpets, stained linens and outdated, worn-out furniture. The absence of air conditioning and noise from the busy street also affect the overall comfort.
Cleanliness appears to be a significant concern across guest reviews with numerous complaints about unvacuumed floors, mold in bathrooms and generally poor housekeeping. Although some rooms were clean upon arrival, this seems like an exception rather than the rule.
Staff interactions elicited a mix of positive and negative feedback. While many guests found the staff to be friendly, helpful and accommodating, issues with staff availability and language barriers caused frustrations. The inconsistent presence of staff and limited reception hours further detracted from the guest experience.
Wi-Fi at the hotel is generally appreciated for its speed and availability, though some guests reported reliability issues and complete lack of service at times, which inconvenienced their stay.
Parking at PLAZA INN is limited and often challenging to secure, as many guests experienced difficulty due to the few available spaces and insufficient advance information about parking options and fees.
Beds received varied feedback as well with some guests finding them clean and comfortable while others complained of sagging mattresses and poor-quality bedding, leading to sleepless nights and discomfort.
Although PLAZA INN Salzburg City is officially rated as a four-star hotel, many reviewers suggested that it falls short of such standards, aligning more closely with a three-star rating due to the discrepancies in facilities and services. Overall, it remains a decent budget-friendly option for travelers prioritizing location and value over luxurious amenities.
Dog Friendly Hotel
Business Hotel
Hotel with Parking
3-Star Hotel
Guest Reviews
PLAZA INN Salzburg City has garnered considerable positive feedback for its location, making it an ideal spot for visitors looking to explore Salzburg. Nestled conveniently between the main train station and the city center, the hotel allows easy access to both transportation hubs and major landmarks. Guests particularly appreciate that the train and bus stations are just a short walk away with many commenting on the mere 10-15 minutes it takes to reach the historic city center or the scenic Salzach river promenade.
The proximity to the Central Station is repeatedly highlighted, making it a breeze for travelers to connect to various parts of Salzburg and beyond. Additionally, the hotel isn't far from Mirabell Palace and other attractions, providing guests with numerous sightseeing opportunities within walking distance.
Despite some guests mentioning the street noise due to its location on a busy road, the overall consensus remains that PLAZA INN’s location is its defining feature. Surrounded by restaurants, snack bars and even a supermarket, the area offers a practical and enjoyable stay for both short and extended visits. Its central position ensures that visitors can easily explore the city's historic and cultural sites, making it a top choice for many travelers.
Guests at PLAZA INN Salzburg City have mixed opinions about the breakfast experience. On the positive side, those who experienced the breakfast buffet found it excellent, varied and accommodating to different tastes with fresh offerings such as ham and eggs prepared by attentive service staff. The breakfast was described as top-notch by some, adding to an overall pleasant stay.
However, a frequent concern among reviewers was the unavailability of breakfast at the hotel. Many mentioned that breakfast was not included or even offered, causing disappointment. Some guests were directed to a nearby café, Cup&Cino, which was highly recommended. There were also instances where guests felt the breakfast was overpriced with costs around €15 to €17.50 and not always delivering good value for the money.
In summary, while the quality of breakfast at PLAZA INN Salzburg City received praise from some, the hotel's lack of consistent breakfast offerings and pricing concerns were notable drawbacks for several guests.
The attached Italian restaurant at PLAZA INN Salzburg City is highly recommended by guests for offering delicious meals, particularly noting the tasty pizzas. Conveniently located next door, it provides a good dining option for hotel guests. The restaurant has a lively, albeit somewhat noisy atmosphere and is staffed by friendly Hungarian workers. Additionally, the reception at the hotel provides excellent alternative dining suggestions, enhancing guests' overall culinary experience during their stay.
The guest reviews for PLAZA INN Salzburg City reveal a range of experiences regarding the rooms of the hotel with a mix of positive and negative comments. On the positive side, many guests appreciated the spaciousness of the rooms, particularly noting that some rooms had large bathrooms and beautiful views of the city. The hotel’s proximity to the train station and the quietness of rooms facing the courtyard were also highlighted as advantages. Some guests found the rooms to be clean, comfortable and well-furnished, making them suitable for a short stay.
However, numerous reviews raised concerns about the cleanliness and maintenance of the rooms. Issues such as dirty carpets, stained bed sheets, mold in bathrooms and broken fixtures were frequently mentioned. The lack of air conditioning or proper ventilation made rooms uncomfortably hot, especially during summer. Noise was another recurring problem, particularly for rooms facing the busy street, making it difficult to sleep. Guests also noted outdated and worn-out furniture with some describing the rooms as needing significant renovation.
Additional dissatisfaction stemmed from missing room amenities, such as the absence of hairdryers, mini-fridges or even basic items like coat hangers and extra blankets. Equipment malfunctions were common, including non-working TVs and broken shower doors. Some rooms had unpleasant odors, often attributed to smoke or mold.
Overall, while the spaciousness and some good features of the rooms were appreciated, the general consensus points to a need for improved cleanliness, better maintenance and updated facilities to meet guest expectations.
The beds at PLAZA INN Salzburg City have received mixed reviews from guests. On the positive side, many guests found the beds to be clean and comfortable with some describing them as excellent or very comfortable. The large bed sizes and immaculate condition of some beds were appreciated and several guests had peaceful and restful nights.
However, there are numerous complaints about the beds' conditions. Many guests reported sagging mattresses, beds that were too soft or too hard and uncomfortable pillows. Some beds were described as worn-out with springs coming through and even uncomfortable to the point of causing back pain. There were also concerns about cleanliness with reports of dirty or stained bedding and beds not being properly made.
In conclusion, while some guests enjoyed a good night's sleep in comfortable and clean beds, the inconsistency in bed quality and maintenance is a significant issue that the hotel needs to address.
Guest reviews of PLAZA INN Salzburg City highlight numerous issues with cleanliness across various areas of the hotel. Many guests found their rooms, carpets, curtains and bathrooms to be dirty with specific mentions of hair from previous occupants, stained carpets, mold in the bathrooms and unclean windows. Recurrent themes included unvacuumed floors, dusty surfaces and visible grime on fixtures.
Several reviewers noted a general lack of daily cleaning and poor housekeeping standards with some reporting trash not being emptied and personal items like used towels and dirty laundry from previous guests left behind. Other frequent complaints included broken fixtures, non-functional shower units and an overall rundown appearance of the property.
Despite the overarching negative feedback, a few guests mentioned that their rooms were clean upon arrival and some appreciated specific clean amenities like fresh towels and clean bedding. However, these positive remarks were sparse compared to the plethora of complaints regarding uncleanliness throughout the hotel.
The summary suggests that while some aspects of the accommodation may be maintained to acceptable standards, the overall cleanliness and condition of the hotel significantly detract from the guest experience.
At the PLAZA INN Salzburg City, guests encountered a mixed bag of experiences when it came to interacting with the hotel staff. On the positive side, numerous reviewers highlighted the friendliness and helpfulness of the staff they encountered, describing them as courteous, diligent and knowledgeable. Specific mentions were made of the friendly and accommodating receptionists with some guests noting that they were extremely helpful and willing to answer all customer questions. Guests appreciated the warm welcome and the professional demeanor of the reception staff, who made efforts to make guests feel at home.
However, several guests faced challenges with staff availability and language barriers. There were frequent mentions of the reception desk being unmanned, sometimes for significant portions of the day, which led to frustrations, particularly during check-in and late-night arrivals. Communication issues were also a common concern with some staff members unable to speak German or English effectively, causing misunderstandings and challenges.
The inconsistent presence of staff and limited reception hours—often cited as being operational only from 9 to 17—left many guests without assistance when needed. This problem was exacerbated on weekends and late evenings, leading to many guests expressing dissatisfaction over the lack of support during those periods.
While many staff members were noted to be friendly and helpful when present, the overall guest experience was marred by periods of absence and occasional rudeness from some employees. Issues with the check-in process, unavailability of staff and the need for increased transparency regarding reception hours were recurring themes in the feedback.
In summary, while the PLAZA INN Salzburg City boasts a team of friendly and diligent staff members, the lack of consistent availability and communication challenges detract from the overall guest experience.
The wifi experience at PLAZA INN Salzburg City presents a mixed bag for guests. On the positive side, many reviews highlight good Wi-Fi, mentioning that it was fast, readily available and allowed for easy sharing of impressions about Salzburg. Free WLAN is another appreciated feature and the speed in some cases is described as very good. However, there are also a notable number of negative remarks. Some guests faced issues such as no Wi-Fi, unreliable connections or very slow speeds. Instances of having to insist for days to fix malfunctioning Wi-Fi were reported and several patrons mentioned difficulties with Wi-Fi not working at all or being inadequate. There were also problems related to building connection, making it difficult to check in or requiring smartphone internet access to enter the premises. Despite some praise for the Wi-Fi quality, the inconsistency and occasional lack of internet service certainly detract from the overall experience.
The reviews for parking at PLAZA INN Salzburg City reveal a mix of positive and negative experiences. On the bright side, there are mentions of the hotel having parking available with some guests checking in without any issues and finding parking to be fine. The parking is free at night and relatively cheaper compared to public garages, costing around 10 Euros. However, several guests experienced significant challenges. The parking options are very limited with only a few spaces that fill up quickly and cannot be reserved in advance. At times, guests had to park in public lots or on the street, which could be tricky due to local regulations. Some parking spots were blocked or taken up by nearby businesses. Additionally, the parking lot itself is described as tight, poorly accessible and sometimes even obstructed by non-guest vehicles. Communication problems were also noted with guests not being informed about parking availability or fees in advance. Overall, while the central location of the hotel suggests parking challenges are to be expected, better management and communication regarding the limited parking options could improve guest satisfaction.
PLAZA INN Salzburg City, while officially rated as a four-star establishment, does not consistently meet expectations associated with this classification. Although potentially offering a four-star experience, many guests noted that the facilities and services available are not up to par with such standards. Specific issues included run-down and dirty accommodations and rooms in poor condition with inconsistencies ranging from a bathtub without a shower curtain to inadequate shower enclosures.
Furthermore, guests experienced limited operating hours at the reception, which detracted from the overall service quality. The consensus suggested that the value provided aligned more closely with a three-star hotel rather than a higher-rated establishment. Despite these concerns, some positive remarks highlighted excellent and helpful reception staff and the hotel's perfect location, which was praised for being ideal for translation purposes. Overall, while the hotel holds potential, it falls short in delivering the full four-star experience due to discrepancies in facilities and services.
PLAZA INN Salzburg City offers a decent and budget-friendly option for travelers seeking a central location at a reasonable price. Its primary advantage is its excellent value for money, allowing guests to access the center of Salzburg within a 10-15 minute walk. The hotel is described as conveniently situated and accessible from everywhere in the city, making it an attractive choice for short stays.
However, guests noted that the hotel’s facilities and services did not meet the expectations of a three-star rating. Concerns were raised about the cleanliness, noise levels, insufficient room equipment and overall service quality. Some reviews highlighted issues such as rooms resembling those of a hostel or motel, loud door slamming, unclean rooms and lack of basic amenities like curtains. Additionally, certain services like changing towels and bed-making were not consistently provided and the hotel elevator ceased functioning past 5 PM.
While the hotel serves as a satisfactory option for budget-conscious travelers, especially those looking for a brief stopover, reviews suggest that similar or better accommodations might be available in the same price range.
PLAZA INN Salzburg City appears to offer a budget-friendly option for travelers. However, it may not cater well to business travelers due to several shortcomings. Some guests received incorrect room bookings and the lack of professional attention from staff was noted. The hotel’s access system may also be confusing for those with time constraints. Moreover, noise levels at night could disrupt rest, which is crucial for business guests. Despite the positives, such as affordability, the lack of dedicated business services and support may make it a less suitable choice for those traveling on work-related trips.
The PLAZA INN Salzburg City extends a welcoming stance toward dogs, allowing pets to stay with guests upon payment of a fee. Most reviews highlight the hotel's dog-friendly policies, making it clear that dogs are permitted and well-accepted. However, some guests noted an issue with cleanliness, specifically mentioning an excessive amount of dog hair on the carpet in the bedroom. Despite this, the general sentiment towards pet accommodation is positive with friendly staff being frequently mentioned. No significant dog-specific services or amenities were noted and there were gaps in staff knowledge regarding pet-related inquiries.
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Location
The proximity to the Central Station is repeatedly highlighted, making it a breeze for travelers to connect to various parts of Salzburg and beyond. Additionally, the hotel isn't far from Mirabell Palace and other attractions, providing guests with numerous sightseeing opportunities within walking distance.
Despite some guests mentioning the street noise due to its location on a busy road, the overall consensus remains that PLAZA INN’s location is its defining feature. Surrounded by restaurants, snack bars and even a supermarket, the area offers a practical and enjoyable stay for both short and extended visits. Its central position ensures that visitors can easily explore the city's historic and cultural sites, making it a top choice for many travelers.
Breakfast
However, a frequent concern among reviewers was the unavailability of breakfast at the hotel. Many mentioned that breakfast was not included or even offered, causing disappointment. Some guests were directed to a nearby café, Cup&Cino, which was highly recommended. There were also instances where guests felt the breakfast was overpriced with costs around €15 to €17.50 and not always delivering good value for the money.
In summary, while the quality of breakfast at PLAZA INN Salzburg City received praise from some, the hotel's lack of consistent breakfast offerings and pricing concerns were notable drawbacks for several guests.
Dinner
Rooms
However, numerous reviews raised concerns about the cleanliness and maintenance of the rooms. Issues such as dirty carpets, stained bed sheets, mold in bathrooms and broken fixtures were frequently mentioned. The lack of air conditioning or proper ventilation made rooms uncomfortably hot, especially during summer. Noise was another recurring problem, particularly for rooms facing the busy street, making it difficult to sleep. Guests also noted outdated and worn-out furniture with some describing the rooms as needing significant renovation.
Additional dissatisfaction stemmed from missing room amenities, such as the absence of hairdryers, mini-fridges or even basic items like coat hangers and extra blankets. Equipment malfunctions were common, including non-working TVs and broken shower doors. Some rooms had unpleasant odors, often attributed to smoke or mold.
Overall, while the spaciousness and some good features of the rooms were appreciated, the general consensus points to a need for improved cleanliness, better maintenance and updated facilities to meet guest expectations.
Beds
However, there are numerous complaints about the beds' conditions. Many guests reported sagging mattresses, beds that were too soft or too hard and uncomfortable pillows. Some beds were described as worn-out with springs coming through and even uncomfortable to the point of causing back pain. There were also concerns about cleanliness with reports of dirty or stained bedding and beds not being properly made.
In conclusion, while some guests enjoyed a good night's sleep in comfortable and clean beds, the inconsistency in bed quality and maintenance is a significant issue that the hotel needs to address.
Cleanliness
Several reviewers noted a general lack of daily cleaning and poor housekeeping standards with some reporting trash not being emptied and personal items like used towels and dirty laundry from previous guests left behind. Other frequent complaints included broken fixtures, non-functional shower units and an overall rundown appearance of the property.
Despite the overarching negative feedback, a few guests mentioned that their rooms were clean upon arrival and some appreciated specific clean amenities like fresh towels and clean bedding. However, these positive remarks were sparse compared to the plethora of complaints regarding uncleanliness throughout the hotel.
The summary suggests that while some aspects of the accommodation may be maintained to acceptable standards, the overall cleanliness and condition of the hotel significantly detract from the guest experience.
Staff
However, several guests faced challenges with staff availability and language barriers. There were frequent mentions of the reception desk being unmanned, sometimes for significant portions of the day, which led to frustrations, particularly during check-in and late-night arrivals. Communication issues were also a common concern with some staff members unable to speak German or English effectively, causing misunderstandings and challenges.
The inconsistent presence of staff and limited reception hours—often cited as being operational only from 9 to 17—left many guests without assistance when needed. This problem was exacerbated on weekends and late evenings, leading to many guests expressing dissatisfaction over the lack of support during those periods.
While many staff members were noted to be friendly and helpful when present, the overall guest experience was marred by periods of absence and occasional rudeness from some employees. Issues with the check-in process, unavailability of staff and the need for increased transparency regarding reception hours were recurring themes in the feedback.
In summary, while the PLAZA INN Salzburg City boasts a team of friendly and diligent staff members, the lack of consistent availability and communication challenges detract from the overall guest experience.
Wi-Fi
Parking
4 Star
Furthermore, guests experienced limited operating hours at the reception, which detracted from the overall service quality. The consensus suggested that the value provided aligned more closely with a three-star hotel rather than a higher-rated establishment. Despite these concerns, some positive remarks highlighted excellent and helpful reception staff and the hotel's perfect location, which was praised for being ideal for translation purposes. Overall, while the hotel holds potential, it falls short in delivering the full four-star experience due to discrepancies in facilities and services.
3 Star
However, guests noted that the hotel’s facilities and services did not meet the expectations of a three-star rating. Concerns were raised about the cleanliness, noise levels, insufficient room equipment and overall service quality. Some reviews highlighted issues such as rooms resembling those of a hostel or motel, loud door slamming, unclean rooms and lack of basic amenities like curtains. Additionally, certain services like changing towels and bed-making were not consistently provided and the hotel elevator ceased functioning past 5 PM.
While the hotel serves as a satisfactory option for budget-conscious travelers, especially those looking for a brief stopover, reviews suggest that similar or better accommodations might be available in the same price range.
Business
Dog Friendly
No, PLAZA INN Salzburg City doesn't have any pool.
No, a spa isn't available at PLAZA INN Salzburg City.
Yes, PLAZA INN Salzburg City welcomes dogs.
Yes, parking facilities are available at PLAZA INN Salzburg City.
No, PLAZA INN Salzburg City doesn't have a gym.
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