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Summary of reviewsHotel La Fuente in Saltillo is frequently praised for its excellent location, providing convenient access to the city center, major highways and various local attractions. Guests appreciate the proximity to supermarkets and medical facilities, as well as the secure, welcoming environment that includes amenities like private parking, a lobby and a pool. The spacious and comfortable rooms often include features like large beds and a mini living room and kitchen setup, contributing to a restful stay.
The hotel's restaurant garners positive feedback for its quality food, especially the seafood options and efficient service. Despite mixed reviews regarding breakfast and dinner offerings, the favorable comments on the flavorful and cost-effective meals highlight the potential for a pleasant dining experience. However, some improvements in communication about breakfast availability and the overall ambiance of the restaurant could enhance guest satisfaction.
The staff at Hotel La Fuente is frequently noted for their friendliness and attentiveness, especially those at the front desk. Guests appreciate the courteous and helpful nature of the staff, though there are occasional concerns about responsiveness and administrative efficiency.
Although the hotel shines in several areas, cleanliness and maintenance emerge as significant issues. While some guests have found their accommodations clean and well-kept, others report problems such as dirty bathrooms, dusty rooms and insufficient bathroom supplies. Maintenance issues, including non-functioning air conditioning and unpleasant odors, also detract from the overall experience.
The WiFi service at the hotel is another area with mixed feedback. While each room has its own modem, ensuring a personal connection, the reliability of the internet varies with some guests experiencing slow or unstable connections.
The pool area is generally appreciated for its cleanliness and spaciousness, although the lack of heating and occasional crowding due to private events can be drawbacks. The parking facilities receive positive remarks for their ample space and convenience with a few concerns about security in darker areas.
Overall, Hotel La Fuente offers a strategically located and comfortable stay with friendly service and good dining options. Addressing the noted concerns regarding cleanliness, maintenance and minor service inconsistencies could significantly enhance the guest experience. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Offers a cozy ambiance and personalized service, making it feel like a home away from home. It has a pool and offers breakfast.
Hotel with Parking
This hotel provides free parking, and a guest review specifically mentions 'amazing parking with places just to walk around and relax'.
5-Star Hotel
It provides a refreshing outdoor pool experience and offers a cozy ambiance with personalized service.
Luxury Hotel
Hotel for Honeymoon
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Room Types
Junior SuiteThe spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. In the kitchen, guests will find a refrigerator. This suite is air-conditioned and has a flat-screen TV with streaming services, a seating area, a dining area and a wardrobe. The unit offers 1 bed.
Standard Two Beds Offering free toiletries, this twin room includes a private bathroom with a shower. The spacious twin room offers air conditioning, a wardrobe, heating and a flat-screen TV with streaming services. The unit offers 2 beds.
Superior Two BedsOffering free toiletries, this twin room includes a private bathroom with a shower. The spacious twin room offers air conditioning, a wardrobe, heating, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Guest Reviews
7.5
Good
Location
Hotel La Fuente in Saltillo boasts a highly favorable location with guests frequently appreciating its proximity to the city center and major highways. The hotel's accessibility to key roads and service stores is a significant perk for both drivers and those attending local events or needing medical attention. Additionally, its position on the main avenue provides easy access to various attractions and facilitates convenient travel plans.
Reviewers consistently highlight the excellent location as being perfect for their needs, whether they are in town for concerts, visiting specific places of interest or appreciating the nearby supermarkets and pharmacies. The tranquility of the area, combined with the central location, ensures a restful stay.
Moreover, the combination of a good location with amenities like private parking, secure premises, friendly staff, a welcoming lobby and a pool makes Hotel La Fuente a preferred choice for many visitors. Despite a few mentions of cleanliness issues, the overall sentiment is that the convenient and strategic location, along with the spacious and comfortable facilities, makes this hotel a commendable option for travelers.
Breakfast
Hotel La Fuente in Saltillo receives mixed feedback regarding its breakfast offerings. Many guests have enjoyed a very tasty breakfast described as inexpensive and they appreciate the good service provided by the restaurant staff. However, there are significant issues with communication and availability. Several reviews mention confusion about whether breakfast is included in the booking with some guests facing unexpected extra charges or not receiving breakfast at all. Others have noted a decline in breakfast quality compared to past visits and preferred to dine elsewhere. Despite these inconsistencies, the positive comments about flavorful and cost-effective offerings underscore potential for a pleasant dining experience when breakfast is indeed available.
Dinner
Hotel La Fuente in Saltillo receives mixed feedback regarding its dinner offerings with a noticeable emphasis on the positive aspects of their restaurant. Guests frequently commend the excellent and very good quality of the food. Many highlight the delicious and quickly served dishes, particularly enjoying the tasty seafood options. Additionally, the quality of the food is noted to be impressive, although occasionally criticized for being overpriced.
On the downside, some guests find the restaurant service slow and occasionally encounter issues like bitter coffee or less appetizing food, such as spoiled rice. Moreover, the ambiance suffers from a dated decor reminiscent of the 70s or 80s and a few complaints about the old facilities and non-functional air conditioning further affect the dining experience.
Despite these drawbacks, the restaurant earns praise for its good location and well-maintained green and recreational areas. Overall, while the quality of the food generally stands out, some improvements in service and ambiance could enhance the overall dining experience.
Rooms
Hotel La Fuente in Saltillo offers rooms that have left a varied impression on guests. On the positive side, travelers have appreciated the spaciousness and comfort of the rooms, noting particularly the large beds and tranquil ambiance at night. Many guests also complimented the facilities as being very good, including a mini living room and kitchen setup in some rooms. The rustic and simple decor has been highlighted as an opportunity to enhance the ambiance further. Another favorable mention is the quality of the food served at the onsite restaurant.
However, several guests have reported issues that impact the overall experience. Cleanliness seems to be a significant concern with mentions of dirty bathrooms, dusty and musty rooms and even cockroach infestations. The maintenance and age of the installations are also frequently noted with some remarking on non-functioning air conditioning, leaks in the bathroom and an unpleasant odor of humidity or tobacco. Additionally, issues such as poor lighting, inadequate bathroom supplies and unprepared rooms for the number of booked guests add to the discomfort.
In summary, while the Hotel La Fuente offers spacious and comfortable rooms with good dining options, there are notable concerns regarding cleanliness and maintenance that need addressing to enhance the guest experience.
Beds
At Hotel La Fuente in Saltillo, guests frequently highlight the comfort of the beds as a major positive aspect of their stay. Many reviews praise the beds for being very comfortable with some mentioning that both beds and pillows contribute to a restful experience. There are mentions of the beds being spacious and providing excellent comfort, which adds to the overall enjoyment. The quality of the mattresses receives mixed feedback; while some guests find them to be soft and conducive to a good night's sleep, others report issues such as mattresses being too soft, sunk or in bad condition.
Despite these occasional complaints, the general consensus focuses on the comfort that the beds offer with many guests appreciating the excellent rest they achieve during their stay. The clean and comfortable rooms further enhance the experience, making Hotel La Fuente a favorable option for those prioritizing a good night's sleep. However, potential visitors might want to consider these mixed reviews on mattress quality before booking their stay.
Cleanliness
Hotel La Fuente in Saltillo appears to have substantial room for improvement concerning its cleanliness standards, as echoed by numerous guest reviews. Positive remarks include comments on clean rooms and well-maintained facilities which suggest that, at times, the hotel can offer a satisfactory stay. However, frequent issues are noted with dirty carpets, bedding and bathrooms, often mentioning mold, stains and hair. Hand towels, toilet paper and bed linen are often found lacking or in poor condition and there have been numerous complaints regarding the provision and quality of towels. Guests have also highlighted maintenance issues like loose fixtures and strange odors. Overall, while the hotel's potential shines through in some feedback, consistent cleanliness and maintenance appear to be pressing concerns.
Staff
Hotel La Fuente in Saltillo has received mixed reviews regarding its staff with a notable emphasis on both positive and negative experiences. On the brighter side, many guests commend the hotel staff for their friendly and attentive nature. Numerous mentions highlight the excellent attention from the front desk with particular appreciation for certain receptionists and their courteous behavior. Guests also praised the honesty and assistance of the staff, such as helping retrieve forgotten items and managing reservations efficiently. The cleaning service, though limited, is noted to have been good when performed.
However, there are significant points of concern. Several reviews point out that the reception staff can sometimes be unresponsive with long wait times and failure to answer calls or messages. Instances of reluctance and lack of attentiveness were also reported, alongside particular complaints about the receptionists’ attitude. Guests also faced issues with administrative tasks such as invoicing and problem-solving. Some reviews mention unauthorized room entries by the cleaning staff, which raised security concerns.
In summary, while Hotel La Fuente boasts a number of pleasant interactions with its friendly and helpful staff, it also has areas that require improvement, particularly in communication and reception service.
Wi-Fi
Hotel La Fuente in Saltillo offers a mixed experience when it comes to WiFi. While each room is equipped with its own modem, which ensures a personal connection for guests, the reliability of the internet signal varies. Some guests have enjoyed a fast, seamless WiFi service with an excellent signal. However, others have encountered issues, including slow connections, difficulty connecting and in some cases, a complete lack of WiFi. There have been mentions of the internet being inconsistent and sometimes not available. Improvements to the speed and stability of the WiFi would greatly enhance the overall guest experience.
Pool
Hotel La Fuente in Saltillo offers a swimming pool that garners mixed reviews from guests. Positively, the pool is frequently described as clean, spacious and well-maintained with an adjacent garden area that enhances the overall aesthetic. It is also child-friendly and provides a welcoming spot for families.
However, many guests noted that the pool is often very cold, as it is not heated, which can be less enjoyable for swimmers. The pool's accessibility and comfort might also be an issue during private events and children's parties, which tend to crowd the area and limit use for hotel guests. In terms of amenities, the pool area is somewhat lacking with limited seating options and no bathrooms nearby. While the pool size is generally appreciated, its maintenance and occasional events might inconvenience guests looking for a relaxing swim.
Parking
Hotel La Fuente in Saltillo offers ample and easily accessible parking, making it an ideal choice for drivers. Guests have praised the size of the parking lot, describing it as huge with plenty of space. The availability of places to walk and relax around the parking area is also noted as a positive feature. While the overall feedback on parking is favorable, some reviews mention concerns about certain sections of the lot being very dark and giving a perception of insecurity. Additionally, there was an isolated incident involving punctured tires. Despite these concerns, the convenience and spaciousness of the parking lot generally enhance the guest experience at the hotel.
Yes, Hotel La Fuente, Saltillo has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel La Fuente, Saltillo.
No, Hotel La Fuente, Saltillo doesn't allow dogs.
Yes, parking facilities are available at Hotel La Fuente, Saltillo.