Best Western Salisbury Plaza

Salisbury 38.38785100, -75.57943400 , 1735 North Salisbury Boulevard (Show on Map)
6.1
Rated


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Summary of reviewsBest Western Salisbury Plaza is highly praised for its convenient and strategic location, which suits the needs of a variety of travelers. Its proximity to Salisbury University, as well as local attractions like the mall and the zoo, makes it an ideal choice for family trips and shopping enthusiasts. The area is rich in dining options, allowing guests to explore diverse cuisines within walking distance. Access to major highways facilitates seamless travel and exploration of nearby attractions, enhancing the overall experience for guests. Visitors frequently commend the clean accommodations and friendly staff, often noting the hotel's recent upgrades and professional services.

Breakfast at Best Western Salisbury Plaza is generally well-received, with guests appreciating the variety of items offered. The selection includes both hot and cold options like eggs, sausage, waffles, and fresh fruits, and has often been likened to being among the best in comparison to other hotels. Although there are occasional critiques about the availability and cleanliness during breakfast, the overall feedback remains positive, especially with the effort the staff puts into the service.

The rooms are described as clean, comfortable, and well-equipped, with features such as king-size beds and modern amenities like refrigerators, microwaves, and USB ports. Many guests find their accommodations spacious and suitable for short stays, despite minor remarks about odors or outdated furnishings. The efficient housekeeping further adds to the positive perception of the hotel's cleanliness, while the secure, gated parking lot reassures guests about the safety of their vehicles.

The staff reputation at Best Western Salisbury Plaza stands out for its friendliness and efficiency, contributing significantly to a pleasant stay. The dedication of the team to customer service is consistently lauded, with many guests highlighting their attentiveness and commitment to enhancing hospitality.

The outdoor pool is another attractive amenity, particularly appreciated by families. Although some reviews mention cleanliness issues or limited usage, overall it adds a fun aspect to the stay. Similarly, the secure parking facilities offer peace of mind, despite minor inconveniences with code-entry systems, further supporting the hotel's appeal.

Comfortable bedding is noted, with praise for king-sized beds and ample pillows, although there are occasional remarks about outdated or uncomfortable mattresses. Despite these mixed reviews, the hotel maintains its reputation for providing a relaxing environment.

Overall, Best Western Salisbury Plaza is recognized for its pleasant atmosphere, convenient location, and commendable service. While some renovation work is ongoing, guests generally agree that the hotel meets a three-star standard, offering a blend of comfort and hospitality that is recommended for both leisure and business travelers.
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3-Star Hotel
This hotel offers a range of amenities and services. Guests can expect a comfortable stay with features designed for both leisure and business travelers.

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Outdoor Pool

Room Types
King Room - Non-Smoking Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers air conditioning, a private entrance, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

King Room with Sofa Bed - Non-Smoking Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides air conditioning, a private entrance, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

King Room - Smoking Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker and a wardrobe. The unit offers 1 bed.

King Room - Pet Friendly/Non-Smoking Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. This triple room is air-conditioned and features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker and a wardrobe. The unit offers 1 bed.

Queen Room with Two Queen Beds - Pet Friendly/Non-Smoking Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room provides air conditioning, a private entrance, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

King Room with Sofa Bed - Pet Friendly/Non-Smoking Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides air conditioning, a private entrance, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Queen Room with Two Queen Beds - Smoking Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers air conditioning, a private entrance, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Queen Room with Roll-In Shower - Mobility Accessible Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features air conditioning, a private entrance, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.

Queen Room with Two Queen Beds Offering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers air conditioning, a private entrance, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Queen Room with Bath Tub - Mobility Accessible Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and has a flat-screen TV with cable channels, a private entrance, a tea and coffee maker and a wardrobe. The unit has 1 bed.

Queen Room with Roll-In Shower - Pet Friendly/Mobility Accessible Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides air conditioning, a private entrance, a tea and coffee maker, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.

Guest Reviews
6.1
Rated
Location
Best Western Salisbury Plaza boasts an excellent and convenient location that caters to various travelers' needs. Guests appreciate its proximity to Salisbury University, with easy access for events such as the Seagull Century. The hotel is strategically situated between the mall and the zoo, making it a perfect spot for families and shopping enthusiasts. Dining options abound in the area, with many restaurants within walking distance offering varied cuisines. Visitors find its access to major highways and public venues particularly useful, ensuring seamless travel early in the morning or during busy times. Additionally, the location supports easy exploration of nearby attractions and downtown areas, contributing to a pleasant stay. Beyond its favorable setting, guests are satisfied with the clean accommodations and friendly staff, enhancing their overall experience with new upgrades and professional services.

Breakfast
The breakfast experience at Best Western Salisbury Plaza elicits a mix of opinions among guests, with many appreciating the variety and quality offered. Guests highlight the pleasant surprise of finding a diverse selection of breakfast items, including eggs, sausage, waffles, potatoes, cereal, breads, milk, juice, coffee, and yogurt. The availability of hot and cold options contributes positively, and some guests have noted enjoying self-made waffles and ripe fruits. Breakfast is often praised as the best part of the stay, with some guests commenting it was better than most places they have visited. A hot breakfast every morning rounds out the experience, bringing satisfaction to some visitors.

However, it is worth noting that not every experience has been stellar. Some guests report issues such as cold food, lack of enough food for all visitors, and occasional uncleanliness in the dining area. There were instances when the breakfast offerings were limited to grab-and-go options due to construction, leading to some disappointment. Despite this, many guests find the breakfast selection to be decent, serving its purpose well, and they appreciate the efforts of the staff in providing this included amenity.

Rooms
The rooms at Best Western Salisbury Plaza generally offer a comfortable and satisfying experience for guests. Many reviews highlight the cleanliness of the rooms, with several guests finding them spacious and well-maintained. The king-size beds, along with comfortable mattresses and pillows, contribute to providing a restful sleep. Travelers appreciate the convenience of amenities such as refrigerators and microwaves, as well as functional elements like numerous outlets and USB ports, particularly in recently renovated rooms.

While guests point out that the rooms are clean upon entry, some have mentioned odors that detract slightly from the overall experience. Despite occasional issues with room bookings, guests often find their accommodations adequate for a short stay, benefiting from a sound-insulated and quiet environment. Visitors who have experienced room upgrades due to booking discrepancies express satisfaction with the prompt service and improved accommodations.

In summary, Best Western Salisbury Plaza offers clean, comfortable, and adequately equipped rooms that are ideally suited for short visits, with minor areas for improvement in terms of updates and smells.

Beds
In the heart of Salisbury, the Best Western Salisbury Plaza offers a mixed experience regarding its beds. Several guests have highlighted the comfort and satisfaction, noting the amazing comfort of the beds and the luxury of extra pillows. The king-sized and firm beds receive particular praise for their comfort, adding a touch of ease to travelers’ stays. However, not all experiences are seamless; some guests have encountered issues with the beds, describing them as hard, noisy, and in need of replacement. Instances of old and uncomfortable mattresses were mentioned, along with concerns about cleanliness. Despite these differing viewpoints, many visitors still appreciate the overall comfort offered by the hotel’s bedding.

Cleanliness
At the Best Western Salisbury Plaza, guests have shared varied experiences regarding cleanliness, with many highlighting positive aspects. Numerous reviewers described their rooms as clean, well-maintained, and comfortably furnished, offering a welcoming environment with fresh towels and crisp linens. The service team has been praised for their efficient housekeeping, which is available upon request, ensuring that the rooms remain in good condition. Several guests appreciated the spotless lobby and the excellent clean shower facilities, finding the hotel to be both safe and modern, particularly noting the secure, gated parking lot.

However, some guests reported less favorable experiences, including issues such as sticky floors, stained sheets, and out-of-date furnishings. There were occasional concerns about pest issues, prompting a few visitors to check out early. Despite these isolated incidents, many guests found their accommodations to be exceptionally clean and comfortable, contributing to an overall positive stay at the conveniently located Best Western Salisbury Plaza.

Staff
Best Western Salisbury Plaza stands out for its overwhelmingly positive reputation, especially when it comes to its staff. Guests frequently commend the front desk team for their friendliness and efficiency, often highlighting their swift responses and warm interactions. The staff's attentive and accommodating nature contributes significantly to a comfortable stay, with numerous guests noting the exceptional level of customer service and hospitality provided. Among the staff, individuals like Edith are specifically mentioned for their helpfulness and pleasant demeanor.

There are occasional reports of less favorable experiences, such as misunderstandings at check-in or an infrequent lack of courtesy from certain staff members. However, these instances appear to be exceptions rather than the norm. Overall, the hotel's team is recognized for consistently going above and beyond to meet guests' needs, showcasing a commendable dedication to hospitality that enhances the stay at Best Western Salisbury Plaza.

Pool
Best Western Salisbury Plaza has garnered attention for its pool, which often provides a pleasant experience for guests. Many visitors find the pool to be a fun and enjoyable amenity, with remarks such as it being "nice" and "well maintained." Families, in particular, appreciate the outdoor pool as a great spot for kids to have a good time. Although some reviews note issues like dirtiness or the pool being unusable on certain occasions, others highlight its appeal as an enjoyable aspect of their stay. The pool at Best Western Salisbury Plaza frequently receives positive comments for its role in ensuring a satisfying and memorable experience.

Parking
Visitors to the Best Western Salisbury Plaza can enjoy the peace of mind that comes with its gated parking facilities. Guests appreciate the added security provided by the property's surrounding security fence and motorized gates, which are equipped with code-activated entry. This gated environment not only helps reassure travelers about the safety of their vehicles but also adds a sense of overall security during their stay. The convenience extends to ample parking availability, allowing guests easy access to their rooms and the highway. Although some guests found the gated system slightly cumbersome, many agree that the security benefits far outweigh the inconvenience, making it a valuable feature of the hotel.

3 Star
The Best Western Salisbury Plaza receives commendations for its pleasant atmosphere and convenient location. Guests find the rooms attractive and were mostly satisfied with their stay, particularly appreciating the ease of access from the rooms to the parking lot. The breakfast service is highlighted as a positive feature, adding value to the overall experience. The staff is noted for being friendly and making the stay comfortable. While some renovations are underway, affecting the property's appearance, guests agree that the hotel aligns with a three-star standard rather than a lesser rating. Despite the renovation inconveniences, the hotel comes recommended by visitors for its blend of comfort and service.


Yes, Best Western Salisbury Plaza has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Best Western Salisbury Plaza.

Yes, Best Western Salisbury Plaza welcomes dogs.

Yes, parking facilities are available at Best Western Salisbury Plaza.

No, Best Western Salisbury Plaza doesn't have a gym.

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