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Hotel Estreya Palace

Saints Constantine and Helena , Saints Constantine & Helena Resort (Show on Map)

6.9

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Estreya Palace, nestled in a lush, verdant garden, enjoys a prime location at the heart of a resort, making it a highly praised choice for travelers seeking tranquility and convenience. Its proximity to the beach, just a short stroll away and closeness to key attractions like the Aquahouse and the center of St. Constantine and Elena enhance its appeal. The picturesque green surroundings and central positioning cater to guests' needs for relaxation and exploration, marking the location as one of the hotel's standout features.

The breakfast experience at Hotel Estreya Palace is generally positive, highlighted by fresh, abundant and varied options such as pancakes, pastries, fruits and vegetables, complemented by a decent coffee selection. Despite some criticism about monotonous choices and careless cooking, a good number of guests enjoy the breakfast offerings, which add to the hotel's reputation.

Dinner receives mixed reviews. While some guests appreciate the delicious and diverse buffet, others criticize the lack of variety, lukewarm temperature of the food and limited vegetarian options. The inclusion of wine and fruits, alongside fried eggs and omelets, is a positive attribute, but the general consensus suggests room for improvement, particularly in variety and presentation.

The rooms at Hotel Estreya Palace are spacious, clean and comfortable, featuring large windows with views of the garden, pools or beach. Guests enjoy the small balconies and the peaceful ambiance. However, signs of wear and tear, outdated furniture, carpet cleanliness issues and air conditioning problems are frequently noted. While daily cleaning is a plus, the need for renovations is apparent to improve overall guest comfort.

Cleanliness presents a mixed picture. Positive feedback highlights daily room cleaning and a clean, pleasant atmosphere, but negative comments point to lingering odors, dusty spaces and hygiene issues in common areas. Consistent and thorough cleaning efforts would significantly elevate the hotel’s cleanliness standards.

Staff at Hotel Estreya Palace are frequently praised for their friendliness, attentiveness and hard-working nature, particularly in the restaurant and bar areas. However, occasional critiques of unfriendliness and limited language proficiency hint at areas for development to enhance guest interactions.

The free Wi-Fi service, primarily available only in the lobby, fails to meet expectations, causing inconvenience to guests who need consistent internet access. Offering reliable, room-wide Wi-Fi would be a key improvement for the hotel.

The spa area receives mixed feedback. Guests appreciate the superb indoor pool with a garden view and the diverse treatment offerings, although issues like cold pool temperatures and occasional service disruptions were noted.

The hotel’s pool facilities, especially the mineral pools, are popular with families. Cleanliness and maintenance issues detract from the experience occasionally, but addressing these concerns would significantly enhance guest satisfaction.

Finally, the hotel’s beds garner mixed reviews. Some guests find them very comfortable, while others report discomfort due to saggy, worn-out mattresses and maintenance issues with bed linen. Ensuring consistent bed quality is necessary to meet guest expectations.

In summary, Hotel Estreya Palace offers a prime location with lush surroundings and spacious rooms but falls short in areas such as cleanliness, food variety and service standards. Significant improvements in these areas would better align the hotel with its four-star rating, ensuring a more consistent and pleasant guest experience.
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Pool 1 information:

Location of the pool: Indoor pool

Business Hotel

It has 4 meeting rooms, and is suitable for events.

Accessible Hotel

This hotel is wheelchair accessible and provides facilities and rooms specifically designed for disabled guests. It includes accessible toilets and bathrooms, and access to upper floors via an elevator.

Hotel with Outdoor Pool

This hotel is located in the Saints Constantine & Helena Resort area, a popular tourist destination where hotels typically feature outdoor swimming pools.

Hotel with Indoor Pool

Offers an indoor pool as part of its spa facilities, which also include a sauna and steam room.

Hotel with Heated Pool

The hotel is listed as having a heated pool facility.

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Parking

Hotel with Gym

4-Star Hotel

Room Types

Standard Single Room This air-conditioned room features: - cable TV - balcony with garden views - private bathroom with shower and free toiletries - 2 single beds and 1 sofa bed

Studio with Balcony The spacious studio features air conditioning, a seating area, a terrace with garden views as well as a private bathroom boasting a bath. The unit has 1 bed and 2 futons.

Standard Double Room This air-conditioned twin room is comprised of a TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 2 beds and 1 futon.

About Hotel Estreya Palace

License: В1-1ЧЖ-150-Б1

Guest Reviews

6.9

Rated

Location

Hotel Estreya Palace enjoys a prime location that is highly praised by guests. Situated in the heart of the resort, it offers easy access to various attractions and amenities. The hotel is nestled in a lush garden filled with verdant greenery, creating a tranquil and serene environment. The proximity to the beach, often described as being just a short 5-minute walk away, enhances its appeal with some reviews noting it as being a mere 2-minute stroll.

Guests appreciate the hotel's central positioning, close to the center, the post office of St. Constantine and Elena and near notable spots like the Aquahouse. The quiet yet accessible location allows for a pleasant stay with many attractions and dining options conveniently near. The beautiful and spacious green territory surrounding the hotel adds to its charm, making it a picturesque place to stay.

Overall, the consensus reflects that the location of Hotel Estreya Palace is one of its best attributes, providing a balance of peace, convenience and scenic beauty, ideal for both relaxation and exploration.

Breakfast

Hotel Estreya Palace offers a breakfast experience that receives mixed feedback from its guests. Many praised the breakfast for being fresh, abundant and varied, highlighting diverse options ranging from pancakes and pastries to fruits, vegetables and a decent coffee selection. Buffets for both breakfast and dinner were also noted for their variety and quality. However, some guests found the choices monotonous and the food carelessly cooked, indicating room for improvement in terms of taste and variety. Despite these criticisms, overall, the breakfast was generally considered good with some guests enjoying the excellent, rich spread offered each morning. The breakfast timing of 8 to 10 a.m. was also mentioned, though some felt it could be improved with a broader selection and more interesting options.

Dinner

Dinner at Hotel Estreya Palace has garnered mixed reviews from guests. On the positive side, some visitors appreciated the quality and taste of the food, describing it as deliciously prepared and diverse. The dinner buffet also received praise for being rich and varied with friendly restaurant staff adding to the dining experience.

However, many guests expressed dissatisfaction with the dinner offerings. Common complaints included the food being monotonous and lacking variety with some guests noting that the same dishes were served repeatedly. There were also issues with temperature, as several diners found the meals to be only lukewarm. For vegetarians, the options were limited, leading to some disappointment.

The food quality itself came under scrutiny with some describing it as unappetizing and comparing it unfavorably to cafeteria standards. The lack of choice and the conveyor belt-like service further detracted from the dining experience for some guests.

While there were positive remarks about the inclusion of wine and fruits with dinner and the availability of fried eggs and omelets, the overall consensus suggests that the dinner offerings at Hotel Estreya Palace do not consistently meet the expectations of a four-star establishment.

Rooms

Hotel Estreya Palace offers rooms that are generally spacious, clean and comfortable, boasting large windows and lovely views—some even have access to the garden and pools or overlook the beach. Guests appreciate the small balconies and the serene, green surroundings that evoke a forest-like atmosphere. Daily cleaning of rooms, including towels and sheets, is a consistent plus.

However, the hotel shows signs of wear and tear with many remarks about outdated and broken furniture, dirty carpets and persistent unpleasant odors in the rooms and corridors. Air conditioning issues seem to be a common problem, making some rooms uncomfortably hot. There are also reports of poorly maintained elements such as broken toilets, missing light bulbs and wet bathrooms.

Overall, while the room sizes and cleanliness are commendable, the hotel would benefit greatly from renovations to address these recurring issues, ensuring a more pleasant stay for its guests.

Beds

Hotel Estreya Palace has received mixed feedback regarding the quality of its beds. While a number of guests found the beds to be really comfortable and even super comfortable, there were several complaints about the state of the mattresses. Some guests mentioned that the mattresses were sagged, old and worn out with springs sticking out, which led to discomfort, including back pain. Others found the beds to be too hard, comparing them to rocks or stones. Additionally, cleanliness and upkeep seemed to be issues with reports of old-smelling rooms, unmade beds and infrequent changes in bed linen. The comfort of the bed seems to vary significantly with some guests enjoying a pleasant rest while others faced considerable issues.

Cleanliness

Hotel Estreya Palace receives mixed reviews regarding cleanliness from its guests. Positive comments highlight clean accommodation, daily room cleaning with towel changes and a generally clean and pleasant atmosphere indoors. Guests appreciate the friendly and kind staff, as well as the overall organization of the bar, pool and meal services.

However, several reviews also point out areas that need significant improvement. Complaints include lingering unpleasant odors in the hotel corridors and rooms, cobwebs, dusty and poorly maintained spaces and superficial cleaning in bathrooms. Additional negative feedback mentions hygiene issues in common areas, restrooms and around the pool. Some guests experienced issues with faulty or missing sanitary items and inconsistent cleaning efforts, dependent on the assigned maid. There are also reports of outdated and broken furniture, both inside the rooms and on balconies. The outdoor pool is noted as being dirty and filled with leaves.

Overall, while some guests find the cleanliness of Hotel Estreya Palace satisfactory, others highlight numerous areas that need attention to meet the expectations of a 4-star standard.

Staff

Hotel Estreya Palace boasts a commendable atmosphere with ample space and good service. Visitors frequently note the friendly and enjoyable demeanor of the staff, particularly highlighting the cheerful and attentive girls at the restaurant. The reception and bar staff also receive positive mentions for their politeness and attention to detail.

The staff's teamwork and overall responsiveness contribute to a positive guest experience and many guests appreciate the courteous and helpful nature of the team, especially the receptionist at the spa center. Despite some critiques about occasional unfriendliness and lack of language proficiency, the majority of the staff makes an effort to maintain a welcoming environment.

However, there are mixed reviews regarding the staff’s language abilities and professionalism. Some reviews mention that the front desk staff have limited command of foreign languages, which might affect the service quality for international guests. The cleaning staff, in particular, have received some negative feedback regarding their attitude and professionalism.

Overall, while there is room for improvement in certain areas, the friendly, hard-working and attentive nature of the staff at Hotel Estreya Palace is frequently praised, contributing to a largely positive guest experience.

Wi-Fi

Hotel Estreya Palace, a 4-star establishment, appears to fall short in delivering a satisfactory internet experience to its guests. The Wi-Fi service is largely limited to the lobby and is unavailable in the rooms, making it challenging for those who need consistent online access. Many guests described the internet signal as weak or completely non-existent and some noted difficulties with using most applications due to restricted HTTP access. While one mention suggested the Wi-Fi was relatively okay, the consensus indicates significant room for improvement in providing reliable internet connectivity. Guests may want to consider arranging alternative means of internet access if they plan to stay connected during their visit.

Spa

Hotel Estreya Palace features a spa area that has received mixed feedback from its guests. While the spa boasts a superb indoor pool that offers a lovely view of the garden, some visitors were disappointed to find the mineral water pool to be cold, despite expectations that it would be warm. The overall service offerings from the spa sector appear to be diverse, including treatments and massages, although there was a reported instance where a guest's massage appointment was canceled unexpectedly after the masseur left. Despite these occasional setbacks, the treatments themselves have been described as wonderful.

Pool

Hotel Estreya Palace features several pools that guests frequently mention in their reviews. Among the highlights are the mineral pools, which are particularly favored for their large and warm attributes, making them enjoyable for both adults and children. The outdoor pool, when well-maintained, is warm and excellent for relaxation.

However, some guests reported cleanliness issues with a few instances of dirty and green water and noted that the pools could be better maintained and organized. Additionally, the indoor pool's cold temperature and limited sunbeds around the area were less appreciated. Despite these concerns, the mineral pool stands out as a unique and positive aspect of the hotel, generally loved by families, especially children. Overall, if cleanliness is addressed, the hotel's pool facilities can offer a pleasant and enjoyable experience.

4 Star

Hotel Estreya Palace is situated in a beautiful location and offers spacious, clean rooms. However, the overall service and amenities leave much to be desired for a four-star rating. Guests have noted that the hotel feels aged and musty and the cleanliness standards do not live up to the expectations of its star rating. The culinary experience is also a significant letdown with many finding the food to be subpar and not befitting a high-standard establishment.

The facility itself has been described as outdated with renovations failing to bring it up to modern expectations. Rooms have been criticized for being uncomfortable and far from four-star quality. Additionally, the staff's attitude has been highlighted as lacking, contributing to a less than satisfactory stay.

In summary, while Hotel Estreya Palace boasts large rooms and a charming location, it falls short in many aspects expected of a four-star hotel with noticeable deficiencies in cleanliness, food quality and service standards. It is more akin to a two-star hotel, not recommended for picky guests seeking high standards.

Yes, Hotel Estreya Palace has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Hotel Estreya Palace.

No, Hotel Estreya Palace doesn't allow dogs.

Yes, parking facilities are available at Hotel Estreya Palace.

Yes, Hotel Estreya Palace has a gym.

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