5-Star HotelA 5-star hotel recognized with a Forbes 4-star rating, Hôtel Le Bonne Entente offers a unique resort-like experience within Quebec City with expansive gardens, a pool, spa, and exclusive golf access. It is known for its personalized service and diverse amenities catering to both leisure and business travelers.
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Summary of reviews related to the '5 Star' categoryHôtel Le Bonne Entente presents itself as a five-star hotel, embodying luxury and refinement with its opulent facilities. Many reviews highlight the superb quality of the hotel's high-end services, praising the excellent concierge and attentive, five-star staff. Guests are particularly impressed by the ten-star spa and the upscale ambiance that carries an air of elegance and magnificence.
However, the experience is somewhat polarizing. While some guests consider the Urbania rooms to be truly five-star and the overall atmosphere luxurious, others find the standard rooms and general facilities falling short of their five-star expectations. There are mentions of the hotel being more akin to a 3 or even 2-star hotel in some aspects, such as room cleanliness and the presence of bad odors.
Several guests have expressed disappointment, noting that the quality and organization do not align with the advertised five-star rating. Issues such as subpar room service, early service closures and a lack of clear communication contribute to the sentiment that the hotel does not always meet the standards of a high-end establishment. These discrepancies lead to a perception of an overrated experience that doesn't justify the price, suggesting a need for renovations and improvements to match its five-star label consistently.
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