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Summary of reviewsMercure Saint Malo Balmoral receives widespread acclaim for its exceptional location, especially convenient for those arriving by train, as it’s situated right across from the train station. The hotel offers easy access to the city center, the historic old town and the beach, making it an ideal base for exploring Saint Malo. Guests appreciate its proximity to restaurants, bars and shops and the quiet yet central location ensures a comfortable and balanced stay. The convenience of underground parking with direct elevator access further enhances the guest experience.
The hotel’s breakfast is highly regarded for its quality, variety and freshness with homemade products and generous offerings being particular highlights. The extensive breakfast hours allow guests to enjoy their meals leisurely. Although a few guests noted minor inconveniences related to selection and service, the majority view the breakfast as a significant highlight of their stay.
Rooms at Mercure Saint Malo Balmoral are frequently lauded for their spacious, modern and clean design with large, comfortable bathrooms and excellent bedding. Family suites are especially appreciated for their size and thoughtful layout, catering well to the needs of families. Added features like balconies and panoramic windows enhance the overall appeal.
Cleanliness is a standout feature of the hotel with guests consistently noting the immaculate condition of the rooms and facilities. The modern ambiance paired with high standards of hygiene ensures a welcoming and comfortable environment.
The staff is another strong point, recognized for their friendliness, professionalism and attentiveness. Guests mention the warm and responsive front desk service in particular, contributing positively to the overall experience.
The parking facilities at the hotel are well-regarded, offering secure, convenient options both underground and nearby. Although the underground parking has a height restriction and can be tight, its well-maintained and easily accessible nature makes it a preferred choice among guests.
The Mercure Saint Malo Balmoral also caters well to families, offering spacious and comfortable family rooms designed with the needs of children in mind. Interconnected rooms and practical amenities make it a favorable option for family vacations.
Lastly, the beds receive widespread praise for their comfort and size with many guests noting the overall positive sleep experience. Despite a few minor comments about bed size and firmness, the majority find the bedding ensures a restful and cozy stay.
Overall, Mercure Saint Malo Balmoral stands out for its excellent location, high-quality breakfast, spacious and clean rooms, friendly staff, convenient parking and family-friendly accommodations, making it a top choice for travelers. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is European Ecolabel certified. It demonstrates a strong commitment through actions like reducing water and energy consumption, using 100% renewable electricity, implementing comprehensive waste sorting and reduction programs including composting and donations, sourcing local and organic food, utilizing eco-friendly cleaning products, promoting sustainable transportation, and providing staff training and guest awareness on eco-friendly practices.
Hotel with Parking
Mercure Saint Malo Balmoral is featured in lists of hotels with parking in the Saint-Malo and Dinard areas, confirming the availability of parking for guests staying at this Mercure property.
Accessible Hotel
This hotel is entirely wheelchair accessible and offers rooms specifically designed for people with reduced mobility. Accessible features include a shower and toilet.
4-Star Hotel
This hotel provides comfortable accommodations and a range of amenities for a relaxing stay. Its convenient location allows for easy access to Saint-Malo's attractions.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Room Types
Superior Double RoomThis spacious room features a flat-screen TV, free WiFi, a walk-in shower or bathtub, a safe and a welcome tray.
Classic Double RoomThis stylish room is air-conditioned and soundproof and comes with a 26-inch flat-screen TV. A walk-in-shower is featured in the bathroom.
Two Adjacent Double Rooms This family room has a flat-screen TV, electric kettle and soundproofing.
Please note that those rooms are adjacent but not interconnected.
Family RoomOffering free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds and 1 futon.
Superior Room with Chaise Longue Offering free toiletries, this triple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Family SuiteFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned family room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 3 beds.
Superior Twin RoomOffering free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
The Mercure Saint Malo Balmoral boasts an excellent location, especially for those traveling by train, as it is situated right across from the train station. Guests find the hotel very well-located, allowing for easy access to the city center, the historic old town and nearby amenities. The proximity to restaurants, bars and shops makes it an ideal spot for both dining and sightseeing. With the historic center and beach easily reachable on foot, the hotel is a convenient base for exploring the surroundings, including a 10 to 20-minute walk to St. Malo fortress and the old town. The area around the hotel is described as quiet, yet central, providing a perfect balance for a comfortable stay. Furthermore, the convenience of underground parking linked directly to the hotel by elevator adds to its appeal. The Mercure Saint Malo Balmoral is praised for its strategic positioning, making it an excellent choice for easy travel and leisurely exploration.
Breakfast
Guests at Mercure Saint Malo Balmoral generally hold the hotel's breakfast in high regard. Many reviews highlight its quality, variety and the generous quantity of offerings. Guests appreciated the completeness and freshness of the breakfast items with particular praise for the inclusion of homemade products. Descriptions such as hearty, substantial and varied are frequently mentioned, indicating a well-rounded and satisfying meal to start the day.
Positive mentions include the breakfast being excellent, tasty and wonderfully curated with some guests singling out items like the Madeleines for special praise. The hours for the breakfast buffet are described as generous, allowing guests ample time to enjoy their meals. The overall ambiance of the hotel, including its quietness and comfort, contributes positively to the breakfast experience.
However, it is worth noting that some guests found the breakfast to be ordinary or in need of more diversification. A few reviews pointed out that the selection could be more expansive, especially considering the price. Additionally, there were occasional mentions of congestion and understaffing during breakfast service. Despite these minor drawbacks, the majority of the feedback underscores the breakfast at Mercure Saint Malo Balmoral as a highlight of the stay.
Rooms
Mercure Saint Malo Balmoral boasts rooms that are repeatedly praised for their spaciousness and cleanliness. Guests have noted that the rooms are well-equipped, embodying a modern aesthetic with large, new bathrooms and comfortable facilities. The bedding receives commendation for being exceptionally comfortable, enhancing the overall comfort of the stay.
Families particularly appreciate the family suites, which are spacious, stylish and well designed to accommodate the needs of multiple guests, emphasizing comfort and functionality. The rooms are described as quiet and perfectly soundproofed, ensuring a restful experience.
Balconies in some rooms and panoramic windows add an appealing touch, offering brightness and views. The hotel's friendly staff and decent breakfast contribute to a pleasant stay, making Mercure Saint Malo Balmoral a highly recommended choice for both short and extended visits.
Beds
The beds at Mercure Saint Malo Balmoral receive consistent praise for their comfort with many guests noting that they are very comfortable or even wonderful. The bedding itself is frequently mentioned as comfortable, contributing to an overall positive sleep experience. Some guests specifically highlight the spaciousness of the beds with terms like huge, very big and very large being commonly used. However, a few reviews mention that the double beds were slightly narrow and there were isolated comments about hard beds. One guest noted that the mattress provided for the crib was not as thick as others they had seen. Nevertheless, the overwhelming consensus is that the beds and bedding at this hotel ensure a restful and cozy stay.
Cleanliness
Mercure Saint Malo Balmoral has garnered considerable praise for its cleanliness, consistently impressing guests with spotlessly clean and very well-maintained facilities. The hotel's modern ambiance pairs seamlessly with its immaculate condition, offering a fresh and welcoming atmosphere throughout. Guests have frequently highlighted the quality of the bedding and the comfort of the rooms, which are described as large, clean and modern. Bathrooms, too, receive commendations for their pristine state.
The staff's friendliness and the hotel’s high standards of hygiene contribute to a consistently positive experience, ensuring guests feel comfortable and well-cared for. The cleanliness extends to all areas, including the excellent underground car park, emphasising the attention to detail maintained by the establishment. Additionally, the hotel's good facilities and superb location enhance its appeal.
In summary, Mercure Saint Malo Balmoral stands out for its exceptional cleanliness, reliable standards and welcoming environment, making it a top choice for travelers seeking a tidy and comfortable stay.
Staff
The staff at Mercure Saint Malo Balmoral is frequently praised for their friendliness, helpfulness and professionalism. Guests consistently highlight the pleasant demeanor and responsiveness of the team, particularly noting the warm reception from the front desk. Employees are described as kind and attentive with a particular mention of the young ladies who were always ready to assist. The breakfast service also received commendations for attentiveness. Overall, the team is recognized for making guests feel welcomed and well cared for throughout their stay, contributing positively to the hotel experience.
Parking
Mercure Saint Malo Balmoral offers a variety of parking options that have garnered positive feedback from guests. Many have highlighted the convenience, security and availability of the hotel's private and underground parking facilities. While the underground parking carries a daily fee of €11, guests generally find it a reasonable price for the security and accessibility provided. The parking is well-maintained, well-organized and part of the hotel, ensuring easy access for visitors. Despite a height restriction of 2 meters, the space is suitable for vehicles like the Fiat 500.
Some reviewers mentioned the parking lot can be a bit tight, yet this does not overshadow the overall positive experience. The hotel's strategic location with a short drive to the ferry terminal, adds to the convenience. Additionally, guests appreciate the clean premises and the competent, friendly staff who manage the parking facilities.
For those who prefer alternatives, affordable public parking is located directly across from the hotel and offers a safe option. However, due to limited space, it is recommended to reserve a spot in advance. All in all, the parking experience at Mercure Saint Malo Balmoral is satisfactory, ensuring a secure and convenient stay for guests.
Family
The Mercure Saint Malo Balmoral seems to be a delightful choice for families, as many reviews highlight its excellent accommodations for children. The family rooms are widely praised for their abundant space, comfort and thoughtful design. Families appreciate the well-sized rooms that feature both showers and baths, perfect for children. The interconnected rooms and pull-out couches provide ample sleeping arrangements for larger groups. Reviewers also commend the hotel's convenient location, making it an ideal spot for family stays. Furthermore, the staff's friendliness and the stylish, spacious suites contribute to a very pleasant experience. Overall, this hotel is highly recommended for family vacations, offering comfort and practicality that cater to the needs of both parents and children.
No, Mercure Saint Malo Balmoral doesn't have any pool.
No, a spa isn't available at Mercure Saint Malo Balmoral.
No, Mercure Saint Malo Balmoral doesn't allow dogs.
Yes, parking facilities are available at Mercure Saint Malo Balmoral.
No, Mercure Saint Malo Balmoral doesn't have a gym.