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Summary of reviewsThe 'Ibis Aéroport Bâle Mulhouse' offers a convenient and strategic location for travelers needing easy access to Basel Mulhouse Airport with many guests appreciating the proximity to the airport and free shuttle service. The central location near Saint Louis train station and public transportation, along with nearby shops and restaurants, make it ideal for short stays or transit stops.
Breakfast at the hotel receives mostly positive reviews with guests appreciating the wide selection, quality items and convenience for early departures. Fresh pastries, a hearty buffet and good coffee are frequently mentioned, though there are occasional critiques about variety, price and supply during busy hours.
Dining at the on-site restaurant is generally praised for its quality and taste, especially when the restaurant is fully operational. However, the restaurant's limited hours and closures on weekends and holidays are noted as drawbacks, leaving guests to seek alternatives.
Rooms are appreciated for their cleanliness, comfort and modern design, though some find them small and minimalistic in terms of amenities. Cleanliness is a strong point with well-maintained rooms and common areas receiving high marks. Minor complaints include dated carpets and occasional noise issues.
The staff at Ibis Aéroport Bâle Mulhouse are often commended for their friendliness and helpfulness, providing a welcoming atmosphere and professional service. However, some guests reported sporadic instances of less enthusiastic service.
WiFi service at the hotel presents a mixed experience. While some guests find it adequate and speedy, others encounter connectivity issues and weak signals, particularly in their rooms.
Parking options are generally seen as convenient with free parking available at night and various paid options, though some guests find the underground parking challenging.
Families find the hotel accommodating with family-friendly amenities, comfortable rooms and the convenience of free parking and airport transfers. Minor issues do exist, such as occasional missing cribs and limited late-night food options.
The beds are largely praised for their comfort and quality, contributing to a restful sleep, although some guests have differing opinions on mattress firmness.
Overall, 'Ibis Aéroport Bâle Mulhouse' offers a practical, clean and comfortable stay, predominantly meeting guest expectations, though some believe it falls short of four-star standards. The hotel's strong points include its convenient location, cleanliness and friendly staff, making it a reliable choice for travelers, especially those in transit or on short trips. Show more
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Dog Friendly Hotel
This hotel is known for its pet-friendly policies and allows guests to bring their pets. Its location near parks makes it easy to take dogs for walks.
Business Hotel
While specific details about business amenities are not available in the provided data, its location near the airport offers convenience for business travelers.
Hotel with Parking
The hotel offers a paid private car park and long-stay parking options. This is convenient for travelers needing secure parking for extended periods, particularly near the airport.
3-Star Hotel
This hotel is ideally located in Saint Louis city center and offers free Wi-Fi and an airport shuttle service. The rooms are air-conditioned and modern.
Family Friendly Hotel
Accessible Hotel
Room Types
Standard Double RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard Twin RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
7.7
Good
Location
Located in Saint Louis, 'Ibis Aéroport Bâle Mulhouse' offers a strategic and convenient location for travelers, particularly those using Basel Mulhouse Airport. The hotel's proximity to the airport, often just a few minutes' drive or a short walk away, makes it an ideal choice for those with early morning or late-night flights. The availability of a free shuttle service to the airport further enhances its appeal for transit passengers.
Guests also appreciate the hotel's central location, which is close to the Saint Louis train station, providing easy access to Basel and other nearby areas. The convenience of being near public transportation options, shops and restaurants adds to the overall positive experience. Despite some mentioning that the location feels a bit eerie or insecure, the hotel's accessibility and the provision of essential amenities make it suitable for short stays or stopovers.
Overall, the practicality of its location, combined with a comfortable and clean stay, makes 'Ibis Aéroport Bâle Mulhouse' a reliable option for those needing easy access to transit and the airport.
Breakfast
At Ibis Aéroport Bâle Mulhouse, breakfast experiences among guests are a blend of varied opinions, mostly tilting towards the positive. A significant number praised the breakfast, describing it as good, great, excellent and delicious. The breakfast offerings include a wide selection with fresh food, hearty options and quality items like scrambled eggs and bacon. Many guests noted that the breakfast is well-provided and sufficient with some emphasizing the availability of good coffee, fresh pastries and a generous buffet.
The breakfast also received compliments for its flexibility in timing, accommodating early departures and its proximity to the airport, which many travelers found convenient. Several reviews highlighted the freshness of items like cake, sweet bread and croissants, as well as the quality and variety of the food offered.
However, not all feedback was positive with some guests expressing disappointment over the limited variety, high price and insufficient supply of certain items towards the end of service. There were mentions of a slow refill during busy hours and occasional issues with cleanliness and the availability of tableware.
In essence, while the breakfast at Ibis Aéroport Bâle Mulhouse has its drawbacks, it generally satisfies with its wide selection, quality and the convenience it offers to travelers with early schedules.
Dinner
The dining experience at Ibis Aéroport Bâle Mulhouse presents a blend of convenience and quality, though with notable variability depending on the timing and availability. When open, the on-site restaurant serves hearty, delicious meals and receives praise for well-prepared, tasty dishes. Several guests commend the accommodating staff, who sometimes go out of their way to fulfill special requests even when the kitchen is technically closed. The restaurant environment is generally pleasant with a good selection of food and good value for money reported by many patrons.
However, there are challenges, particularly with the restaurant's operating hours. The restaurant tends to be closed on Saturdays, Sundays and public holidays, leaving guests with limited dining options such as pizzas or having to head to nearby places which may not always be convenient. Some guests were disappointed when the menu offerings were scant due to unforeseen circumstances like the chef's absence. Additionally, the service can be slow and at times, the restaurant might be drafty or poorly lit, affecting the dining experience. With no room service or vending machines available, late arrivals might find it difficult to procure food on-site.
Overall, those lucky enough to dine when the facilities are fully operational seem to enjoy a satisfying culinary experience. However, planning ahead is advisable, particularly for those arriving on weekends or holidays.
Rooms
The rooms at Ibis Aéroport Bâle Mulhouse receive mixed reviews from guests. On the positive side, many guests appreciated the comfort and cleanliness of the rooms, highlighting that they are modern, functional and well-maintained. The spaciousness of some rooms, particularly those for larger groups, was frequently mentioned as a positive aspect. Guests also found the beds to be comfortable and the showers to be of high quality. The hotel itself is described as modern and tastefully decorated with quiet and peaceful rooms contributing to a good night’s sleep.
However, numerous reviews pointed out that many rooms are small, which might be a drawback for some travelers. Additionally, some guests mentioned that the room equipment is minimalistic, lacking amenities such as kettles, fridges and sufficient lighting. The carpet and furniture were occasionally noted as being dated or in need of better cleaning. There were also complaints about the rooms being either too warm or too cold with air conditioning and heating issues being recurring themes. Noise, both from inside and outside the hotel, was another downside cited by several guests.
In summary, while the rooms at Ibis Aéroport Bâle Mulhouse are often described as clean, comfortable and well-suited for short stays, the small size and limited amenities may not meet everyone’s expectations.
Beds
The reviews of the beds at Ibis Aéroport Bâle Mulhouse highlight a predominantly positive experience, emphasizing comfort and quality. Beds are frequently mentioned as very comfortable with several guests specifically noting the spacious and large double beds. The bedding is described as comfortable, clean and of good quality, often contributing to a restful sleep. Additionally, many reviewers appreciated the provision of extra beds for children and the availability of blankets in colder rooms.
However, personal preferences did play a role in mixed opinions about the firmness of the mattresses with some guests finding the beds a bit hard or narrow. Despite these occasional disparities, most guests appeared to be satisfied with the overall comfort, aligning with the expectations often set by Ibis. Quality bed linen and the presence of air conditioning also added to the comfort of the stay. Overall, the beds at Ibis Aéroport Bâle Mulhouse generally provided a comfortable and satisfactory sleeping experience for most guests.
Cleanliness
Ibis Aéroport Bâle Mulhouse garners strong praise for its cleanliness, making it a top choice for travelers prioritizing hygiene and orderliness. Guests consistently mention the spotless state of the rooms, highlighting clean, spacious and modern accommodations adorned with pleasant decorations. The facilities are lauded for being both clean and comfortable with room cleaning performed daily and a high overall standard of cleanliness maintained.
Many noted the hotel’s functional yet inviting atmosphere, emphasizing its modern decor and comfortable beds, ensuring a restful stay. The staff's friendliness and welcoming nature add to the experience, enhancing the hotel's reputation for excellent service. Key points of feedback also include the cleanliness of the common areas and attention to detail in adhering to Covid measures, reinforcing a sense of safety and well-being among guests.
While there are occasional mentions of minor issues—such as stained carpets or lower quality toilet paper—the overarching sentiment remains overwhelmingly positive. The hotel’s commitment to cleanliness and tidiness stands out, making it a well-regarded choice for both short layovers and longer stays with guests frequently recommending it to others.
Staff
Guests at Ibis Aéroport Bâle Mulhouse frequently commend the staff for their friendliness and helpfulness. The reception team, in particular, receives high praise for their courteous and attentive service, offering a welcoming and warm atmosphere from check-in to check-out. Guests appreciate the staff's professionalism, competence and readiness to assist with various needs, including providing advice and help with airport transfers.
The team's ability to speak multiple languages, including English, enhances the overall guest experience, making international travelers feel more at ease. Many reviews highlight instances of staff going above and beyond, such as allowing early breakfast and accommodating late dinner requests. Cleanliness is consistently noted with the hotel being well-maintained by a diligent housekeeping team.
However, not all feedback is positive. A few reviews point out instances of unprofessionalism and lack of enthusiasm among some staff members. There are mentions of sporadic poor attitudes and lack of training in customer service, which detracted from an otherwise pleasant stay for some guests.
Despite some negative comments, the general consensus suggests that the majority of the staff at Ibis Aéroport Bâle Mulhouse are friendly, supportive and dedicated to ensuring a positive experience for their guests.
Wi-Fi
The reviews for the WiFi experience at Ibis Aéroport Bâle Mulhouse present a mixed picture. Some guests praised the internet service, describing the WiFi as good, high-performing and offering excellent speed. However, a significant number of reviews highlighted areas for improvement. Issues included slow speeds, frequent connectivity problems and poor signal strength, particularly in the guest rooms. Notably, some guests were unable to access WiFi in their rooms or found it to be consistently weak. Overall, while some visitors had a positive experience with the hotel's internet service, others encountered notable difficulties that impacted their stay.
Parking
For travelers considering the Ibis Aéroport Bâle Mulhouse, parking seems to be a mixed experience with several positives. Many guests appreciate the availability of free parking, especially during night hours and the convenience of parking spaces located right next to the hotel. Additionally, there is ample parking available and a free airport transfer service that includes complimentary one-way car drives to or from the airport.
There are various parking options, including a multi-storey car park adjacent to the hotel, an underground garage and private parking for a fee. Some guests found the underground parking to be quite narrow and challenging for low-riding cars. Public parking is free from 8 PM to 8 AM, which many find beneficial. Long-term parking is available and reasonably priced, making it a good option for those leaving their car while traveling.
However, for those seeking straightforward parking solutions, there are a few hurdles. Paid parking on site costs around 12€ per night and clearer instructions on how to navigate the reserved parking lot would be beneficial. Some guests mentioned issues with road works affecting parking access without prior information.
Overall, parking at Ibis Aéroport Bâle Mulhouse is convenient with both free and paid options, but it may require a bit of navigation and planning, especially if using the underground facilities.
Family
For families seeking a convenient and comfortable stay, the Ibis Aéroport Bâle Mulhouse offers an appealing option. The hotel has a variety of family-friendly amenities that cater to those traveling with children. Guests appreciated the family-friendly atmosphere and found the hotel well-suited for short stays or as an ideal stopover before an early flight.
The rooms are equipped to accommodate families, providing additional beds or cots for children when requested. Despite some minor issues such as the occasional smell or a small bathroom, the overall experience was positively noted. Rooms were described as comfortable and quiet, vital for those traveling with young children.
A standout feature for families was the availability of free parking and included airport transfers, which added to the convenience. Additionally, there is a nearby park with playground equipment, offering a perfect outdoor option for kids to expend some energy.
While a few guests mentioned delays at the reception and missing cribs upon arrival, the friendly staff often resolved these issues efficiently. Even though options for late-night meals were lacking due to the absence of vending machines, the overall family-friendly experience at Ibis Aéroport Bâle Mulhouse remains highly recommended for a comfortable and hassle-free stay.
4 Star
The 'Ibis Aéroport Bâle Mulhouse' offers a comfortable and organized service that some guests have compared to that of a luxury hotel. Many visitors praise the excellent service and high-quality standards. The staff's performance has been highlighted as excellent, contributing greatly to overall guest satisfaction. Additionally, the hotel's proximity to the airport is frequently mentioned as a major convenience.
While the hotel is mostly perceived positively, there are remarks suggesting it does not fully meet four-star standards. Some guests feel it falls short in terms of service and amenities expected of a higher-starred property. However, it still offers very good value for money, especially in comparison to nearby four-star hotels. Overall, the hotel provides a good standard of service and comfort that appeals to many travelers.
3 Star
The Ibis Aéroport Bâle Mulhouse offers facilities that align well with typical expectations for a three-star hotel. Guests have noted that it provides a consistent Ibis quality experience, matching the standards of this globally recognized chain. The hotel's price-to-performance ratio has been highlighted as favorable, making it a good choice for budget-conscious travelers.
Though the amenities are somewhat minimal, they are sufficient for quick stays and provide the basic necessities expected. The breakfast is simple yet effective, contributing positively to the overall experience. While some guests have found the property to be below three-star standards and somewhat underequipped, the consensus indicates that it generally meets the expectations for an Ibis hotel of this category. For those in need of a convenient overnight stay, this hotel offers everything typically anticipated from such accommodations.
Business
Ibis Aéroport Bâle Mulhouse stands out for its efficiency and professionalism, making it an ideal choice for business travelers. The hotel offers quick and easy check-in and is well-suited for brief stopovers, whether for appointments in Basel or an overnight transit with no train connections. It provides essential business facilities, including a business center and meeting rooms, ensuring functionality to meet professional needs. The 24-hour reception offers flexibility for late arrivals or early departures. Additionally, the bar and lobby areas serve as convenient spots for impromptu client meetings. Overall, it’s a valuable option for a short business trip, impressing with its simplicity and effectiveness.
Accessible
The Ibis Aéroport Bâle Mulhouse offers convenient accessibility for guests with disabilities, featuring a variety of tailored accommodations and facilities. The location proves easy to access with the added benefit of a free shuttle service to the nearby airport. The hotel offers wheelchair accessible rooms and public areas, ensuring comfort and accessibility for all guests. Many reviews highlight the spaciousness of the disabled rooms and the easily accessible hotel entrance, which adds to the convenience of the stay. Furthermore, guests appreciate the express breakfast and the kitchen facilities provided.
However, it's noteworthy that some reviews pointed out a lack of staffing and occasional equipment issues such as non-functional elevators and air conditioning units. Additionally, some found the hotel less accessible for wheelchairs in specific areas. For those needing transportation, taxis are readily available and the hotel’s location is described as being quite budget-friendly.
Overall, while there are areas needing improvement, the Ibis Aéroport Bâle Mulhouse remains a fairly accessible hotel with necessary facilities and services for guests with disabilities.
Dog Friendly
Ibis Aéroport Bâle Mulhouse is noted for its accommodating approach towards pets, making it a suitable choice for travelers with dogs. The hotel allows pets to join their owners at breakfast, creating a welcoming environment for dog owners. Guests have highlighted the pet-friendly ambiance of the hotel, describing it as great for pets and perfect for their dogs. Additionally, the hotel provides a place to walk dogs, further enhancing the convenience for pet owners. The cozy style of the establishment contributes to a comfortable and pleasant stay. Overall, Ibis Aéroport Bâle Mulhouse earns high marks for its dog-friendly environment.
No, Ibis Aéroport Bâle Mulhouse doesn't have any pool.
No, a spa isn't available at Ibis Aéroport Bâle Mulhouse.
Yes, Ibis Aéroport Bâle Mulhouse welcomes dogs.
Yes, parking facilities are available at Ibis Aéroport Bâle Mulhouse.
No, Ibis Aéroport Bâle Mulhouse doesn't have a gym.