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Summary of reviewsHôtel Restaurant Erckmann Chatrian, nestled in the heart of Phalsbourg, is widely praised for its exceptional location. Situated on the bustling marketplace, it offers picturesque views of historic architecture while maintaining a tranquil ambiance. Guests appreciate the convenience of free parking and the proximity to local bars, restaurants, shops and key transit routes like the A4 highway, making it an ideal spot for travelers in transit. The quiet and inviting village setting further enhances its appeal, perfectly balancing accessibility with serenity.
The breakfast service at the hotel impresses with its classic French pastries and coffee, served in a charming setting often near a large fireplace. Despite some occasional critiques on the variety and cost, the overall quality and friendly service make for a delightful beginning to the day. The dinner experience at the hotel's restaurant garners high praise with guests consistently describing the cuisine as superb, very tasty and even divine. The friendly staff and cozy atmosphere, accentuated by a big fireplace, contribute to an exceptional dining experience despite some mentions of high prices.
Guests have mixed reviews about the rooms. Many commend them for being clean, quiet and spacious with comfortable beds and large bathrooms adding to the comfort. The festive decor is also appreciated. However, some guests note the rooms are outdated with a need for renovation and issues such as small bathrooms, poor ventilation and occasional bad odors detract from the overall experience. Despite these shortcomings, the rooms provide good value for money and are suitable for shorter stays.
Cleanliness is a strong point for Hôtel Restaurant Erckmann Chatrian. Guests frequently highlight the clean and spacious rooms and well-maintained facilities. While a few note issues with bathroom cleanliness, the general standard of cleanliness is consistently praised.
The staff at Hôtel Restaurant Erckmann Chatrian is frequently commended for their friendliness, professionalism and multilingual capabilities. They are known for being attentive and ready to assist, enhancing the overall pleasant experience for guests.
The hotel's Wi-Fi is generally reliable with a solid and consistent connection, though it could be faster. Guests may need to request the Wi-Fi code from staff, who are expected to be supportive in ensuring proper access.
Families are welcomed with attentive staff, essential amenities like cribs for babies and a generally cozy atmosphere. The hotel's location also makes it ideal for families in transit.
Regarding bedding, many guests find the mattresses comfortable, though some mention issues like hard mattresses and outdated bedding. While many are satisfied with the quality, a few concerns remain about the bedding provided.
The hotel's accessibility is notable with easy parking and proximity to major routes, although wheelchair access and fire escape routes could be improved.
Lastly, Hôtel Restaurant Erckmann Chatrian is notably dog-friendly, accommodating pets without additional fees and providing easy parking facilities tailored for those traveling with pets. This welcoming attitude towards dogs further enhances its reputation as a hospitable destination for travelers with furry companions.
Overall, Hôtel Restaurant Erckmann Chatrian stands out for its prime location, exceptional dining experiences and welcoming atmosphere, making it a favored choice for travelers exploring Phalsbourg.
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