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Summary of reviewsRadisson Colon 2,000 Hotel & Casino enjoys a prime location, especially favored by those with interests in cruises and shopping. It is strategically placed near the cruise terminal, Colón Free Zone and various shopping centers, offering fabulous views of the port and convenient shuttle services. This makes it an ideal choice for pre-cruise stays, business visits and shopping enthusiasts, while maintaining a quiet and business-friendly ambiance.
The breakfast experience is largely positive with many guests praising the varied and fresh options available at the buffet. Descriptions like excellent, very good and fantastic are common with some calling it amazing and delicious. Although a few travelers suggested more variety, especially for Muslim guests, the overall feedback leans toward a satisfying and healthy breakfast experience.
Dinner at the hotel's restaurant is appreciated for its delicious and well-prepared dishes, despite the limited menu and buffet options. Guests found the included breakfast and dinner convenient, although some noted a wait for food service and concerns about the freshness of certain seafood items. While on the expensive side, the quality of the dining experience is generally well-regarded.
Rooms are highlighted for their comfort, spaciousness and nice furnishings. Guests appreciate the remodeled rooms, large and clean spaces and comfortable beds and pillows. However, there are issues with cleanliness, such as rooms not being cleaned during stays and smells of mold and moisture. The friendly cleaning staff and receptionists, notably Javier, receive positive mentions for their service. Despite some maintenance concerns, the general consensus is that the rooms are comfortable but need improvements in cleanliness and upkeep.
Cleanliness receives mixed reviews with positive feedback on the friendly staff and clean rooms, restaurant and terrace. However, issues like musty smells, mold and poor cleanliness in certain areas were reported. Items such as incomplete amenities and findings like rodent traps were also mentioned, highlighting areas needing improvement.
The hotel's staff are frequently praised for their exceptional service and friendliness. Guests commend the attentiveness and warm reception with special mentions of Javier at the reception and Sandra in the restaurant for their outstanding assistance. Despite a few unfavorable comments, the majority of reviews reflect a positive, welcoming atmosphere provided by the dedicated team.
The pool is appreciated for its spaciousness, beautiful views and overall good quality, although the early closing time and delays in receiving towels were noted. Some guests observed signs of neglect and the absence of nearby restaurant service, which took away from the overall experience.
Lastly, the beds at the hotel are generally described as super comfortable and of good quality. While there are occasional remarks about worn mattresses and creaking beds, most guests enjoyed a restful night's sleep.
In summary, Radisson Colon 2,000 Hotel & Casino is well-regarded for its strategic location, comfortable rooms, friendly staff, satisfying breakfast and quality dinners, although some areas such as room cleanliness and pool maintenance could benefit from attention and improvement.
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