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Summary of reviewsUniversal Hotel Perla, with its prime beachfront location in the serene town of S'illot, has received widespread acclaim from guests for its picturesque setting that offers stunning ocean views from nearly every room. The hotel's vicinity to public transportation, local restaurants, and shops adds to its convenience and appeal as a holiday destination. The interior of the hotel, including amenities like the bar and sky bar, beautifully complements its natural surroundings, and the consistently commended cleanliness and attentive service foster a welcoming atmosphere.
The dining experience is another highlight, particularly the breakfast and dinner offerings. The breakfast buffet is noted for its freshness, variety, and flavorful dishes, with Chef Juan Antonio receiving special praise. Though some guests mention a tendency towards monotony for long stays, the overall dining experience remains highly rated. Dinner is equally well-received, featuring a diverse selection and meticulous attention to quality and presentation, though some guests wish for longer dining hours.
Rooms are appreciated for their modern design, cleanliness, and comfort. Many highlight the stunning sea views and the attentive daily cleaning service. However, some guests have noted issues with sound insulation and occasional maintenance concerns, such as air conditioning glitches. Despite these, the superior rooms are often praised for their quietness and breathtaking vistas.
Exceptional cleanliness throughout the hotel, from public areas to rooms, is frequently mentioned, supported by the diligent efforts of the housekeeping staff. The friendly and multilingual staff are lauded for their helpful and responsive service, enhancing the overall guest experience.
The swimming facilities include both indoor and outdoor pools, with the latter providing ample sunbeds but occasionally described as small during peak times. Beach lovers will appreciate the hotel’s close proximity to the beach, where they can enjoy private and beautiful surroundings.
For families, Universal Hotel Perla is an excellent choice, offering child-friendly amenities such as a mini disco and various entertainment options. The property's commitment to providing a lively, family-oriented atmosphere is noted by many guests.
Beds receive mixed reviews, with some guests finding them comfortable, while others mention issues with movable bases and mattress comfort. Although marketed as a four-star establishment, some guests feel the hotel offers a three-star experience due to certain service omissions, like the absence of complimentary towels. Nonetheless, its charm, location, and repeated visits from guests underscore its continued appeal.
Overall, Universal Hotel Perla shines as a well-located, clean, and welcoming choice for travelers seeking a relaxing beachfront getaway, enhanced by its friendly staff and attractive offerings.
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