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Summary of reviewsAltes Rathaus am Elz Garten emerges as a highly praised hotel, especially renowned for its superb location and welcoming atmosphere. Situated merely a short stroll from Europa-Park, this charming hotel offers scenic tranquility by the river Elz and easy access to local restaurants and amenities. Its strategic position ensures guests have a memorable and serene stay, ideal for amusement park enthusiasts and families.
The breakfast service is a standout feature, celebrated for its extensive variety, high quality and generous portions. Guests commend the delicious offerings, particularly the homemade jams and gluten-free options. The well-organized breakfast service at the table garners high praise, although the start time may not cater to early risers.
Though the hotel no longer offers a dinner service or in-house dining facilities, there are various restaurants within walking distance. This minor inconvenience is outweighed by the positive aspects of the stay, including the cleanliness, comfort and functionality of the rooms. While the decor may be retro and slightly outdated, guests frequently highlight the immaculate condition and practical updates, including renovated bathrooms.
Cleanliness is a consistent theme across reviews with guests noting the spotless condition of rooms and common areas. The staff’s friendliness and professionalism significantly enhance the guest experience with many highlighting the warm, personal interactions and efficient service.
However, mixed reviews are noted regarding the WiFi, which is stable in common areas but can be inconsistent in the rooms. On the other hand, the ample, free parking facilities earn high praise for convenience and accessibility.
For families, the hotel is a haven, offering spacious, welcoming family apartments and an environment suited for children. The close proximity to attractions and the emphasis on a family-friendly atmosphere contribute to a comfortable and enjoyable stay.
Overall, Altes Rathaus am Elz Garten excels in providing a comfortable, clean and strategically located stay with a few areas for improvement. Its value for money and exceptional service make it a recommended choice for visitors to Rust, especially those visiting the nearby amusement parks. Show more
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Categories
3-Star Hotel
Located in Rust, this hotel offers a unique experience with its historic building and garden setting. It provides a comfortable and convenient base for exploring the Europa-Park and surrounding area.
Family Friendly Hotel
Hotel with Parking
Small Hotel
Room Types
Double RoomSimply decorated room featuring a cable TV and a private bathroom with a hairdryer.
Triple RoomSimply decorated room featuring a cable TV and a private bathroom with a hairdryer.
Quadruple RoomSimply decorated room featuring a cable TV and a private bathroom with a hairdryer.
Two-Bedroom ApartmentThis spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as garden views. The unit has 3 beds.
Double Room with Extra BedThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Quadruple RoomThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 3 beds.
Guest Reviews
8.6
Very Good
Location
Altes Rathaus am Elz Garten enjoys an unbeatable location for visitors to Europa-Park, consistently highlighted as one of its strongest features in guest reviews. This charming establishment is just a short walk away from the park with most guests reporting a convenient 3 to 5-minute stroll to the main entrance. The hotel is centrally located in Rust, offering tranquility by the river Elz while still being close to amenities and restaurants. The proximity to both Europa-Park and Rulantica water park makes it an ideal base for amusement park enthusiasts. The location is not only practical but also beautiful, providing a serene setting for a memorable stay.
Breakfast
Guests at Altes Rathaus am Elz Garten consistently praised the hotel's breakfast, highlighting its delicious and varied nature. The breakfast service, described as well-organized and plentiful, often included homemade jams that received special mention for their quality. Numerous guests appreciated the hearty and filling aspects of the meals with many noting the availability of gluten-free options taken seriously.
The variety and freshness of the offerings were frequently remarked upon with breakfast items ranging from fresh fruits and scrambled eggs to croissants and yogurt. The presentation and service of breakfast at the table were appreciated for convenience and high quality, maintaining a fulfilling and rich experience without a buffet setup.
Several reviews pointed out the extensive selection and generous portions, ensuring that every guest's preferences were catered to. Despite not catering to early risers with its 8:00 AM start, the breakfast exceeded expectations by being comprehensive and delightfully filling, leaving no wishes unfulfilled.
In summary, the breakfast at Altes Rathaus am Elz Garten is celebrated for its extensive variety, high quality and generous servings, making it a standout feature of guests' stays.
Dinner
Altes Rathaus am Elz Garten seems to have garnered attention for its superb breakfast offerings, which receive high praise for their deliciousness and ability to cater to all tastes. Unfortunately, guests are often met with disappointment when they discover the hotel's restaurant is permanently closed, a change that has been in place since 2021. The closure means visitors need to seek alternative dining options in the village, where various pizzerias and other restaurants are within walking distance. While the accommodations are described as hyper convenient, the absence of an evening restaurant and the closed beer garden significantly impact the dining experience. The lack of room service and bar facilities further limits in-house dining and entertainment. This situation often surprises and inconveniences guests, particularly those returning in the evening, as they must venture out to find food since no snacks or dinner are available at the hotel itself.
Rooms
The 'Altes Rathaus am Elz Garten' offers a stay characterized by cleanliness, comfort and practicality, although the rooms do exhibit a vintage charm with their retro and slightly outdated decor. The accommodations are generally described as very clean with many guests emphasizing the immaculate condition and well-maintained nature of both rooms and bathrooms. The rooms vary in size from compact and cozy to unexpectedly spacious, well-suited for families and groups. Practical furnishings and necessary amenities ensure a comfortable stay, though some guests found the décor to be from the 80s and a bit worn-out.
Despite their old-fashioned style, many rooms have been functionally updated, including newly renovated bathrooms. Rooms under the roof and without soundproofing can be noisy and some found the rooms quite cold upon arrival, although they quickly warmed up. A spacious family apartment, welcoming check-in procedures and clean linens further contribute to a pleasant experience.
However, there are also notable drawbacks. The absence of elevators might be an inconvenience, particularly for rooms situated in the attic. Overall, the Altes Rathaus am Elz Garten offers a clean, comfortable and practical stay with an undeniably nostalgic touch.
Beds
The beds at Altes Rathaus am Elz Garten receive mixed feedback from guests with a significant emphasis on the comfort of their mattresses and bedding. Numerous guests found the mattresses to be very comfortable and highlighted the overall comfort of the beds. Cleanliness of the bed linens is frequently praised with mentions of fresh bed linens provided daily and good bedding quality.
Despite these positive notes, there are recurrent mentions of the beds being too soft or saggy, leading to discomfort for some guests. Issues with the mattresses being old and creaky, as well as the beds not supporting back health, are noted. Some guests reported experiencing discomfort due to excessively soft beds and heavy duvets, while others pointed out the excessive softness of the pillows. Occasionally, single beds made noticeable noise, affecting sleep quality.
In conclusion, while many guests appreciate the comfort and cleanliness of the beds at Altes Rathaus am Elz Garten, inconsistencies in mattress firmness and occasional maintenance issues might detract from an otherwise pleasant stay.
Cleanliness
Altes Rathaus am Elz Garten stands out for its impeccable cleanliness, providing guests with an exceptionally clean, well-maintained and tidy environment. Throughout various reviews, guests consistently highlight the spotless condition of the entire hotel, from the rooms and bathrooms to the common areas and family apartments. Rooms are praised for being bright, functional and practical with daily cleaning and fresh towels ensuring high standards of hygiene. Even though some rooms are equipped with older furniture, they are always maintained to a very clean standard, confirming the hotel's unwavering attention to cleanliness. This level of upkeep extends to accommodation near Europa Park, ensuring that whether in spacious family rooms or individual apartments, the cleanliness remains top-notch, making guests' stays comfortable and pleasant.
Staff
At Altes Rathaus am Elz Garten, the staff seems to excel in offering a remarkable level of hospitality and friendliness that leaves a lasting impression on guests. The reviews repeatedly highlight the super friendly, accommodating and helpful nature of the staff. Many guests note the owners and hosts as being particularly kind and attentive, often going the extra mile to ensure a welcoming and pleasant experience.
The consistent mention of the staff being very professional, courteous and hospitable stands out, making every interaction feel personal and warm. Whether it’s the reception team or the breakfast servers, the employees are praised for their attentive and cheerful service. Specific instances of addressing issues promptly and amicable behavior throughout the stay reinforce this sentiment.
The staff’s multilingual competence and adeptness in handling requests efficiently add to the seamless experience at the hotel. Guests feel genuinely welcomed and valued here with some even describing the staff’s kindness as remarkable. Whether arriving, dining or seeking assistance, the friendly and family-oriented atmosphere created by the staff ensures a memorable stay at Altes Rathaus am Elz Garten.
Wi-Fi
While staying at Altes Rathaus am Elz Garten, guests have shared mixed experiences with the WiFi service. The Wi-Fi runs stable in common areas, particularly in the restaurant where it gets positive remarks for its performance. However, the situation within the rooms is less consistent. Despite instances where the Wi-Fi worked very well throughout the building, many guests reported poor connections in their rooms. Issues such as weak signals, unstable connections and instances where the WiFi didn't work at all were common. Although the staff were prompt in addressing issues like Wi-Fi not functioning upon arrival, the overall experience suggests that the Wi-Fi speed and reliability could be improved.
Parking
Guests of Altes Rathaus am Elz Garten consistently praise the hotel's parking facilities. The hotel offers ample, free parking options directly in front of the hotel and adjacent to the property. Visitors appreciate the convenience and accessibility of parking spaces, which are abundant and readily available. Many highlight that parking is included in their stay, often mentioning it as a significant perk. Furthermore, the property provides free parking tickets for nearby attractions such as Rulantica. Overall, guests find the parking situation efficient, stress-free and a noteworthy aspect of their visit.
Family
Altes Rathaus am Elz Garten is a haven for families seeking a restful and enjoyable holiday. The hotel stands out as a family-friendly choice, praised consistently for its warm, welcoming atmosphere and accommodating nature, making it great for kids. It is particularly noted for being ideal for family trips and perfect for family reunions. The family-centered environment, combined with a dedicated, friendly team and family-oriented policies, enhances the overall guest experience.
Families find the accommodations highly suitable with spacious and comfortable family apartments and rooms. The presence of baby cots upon arrival, clean and sizable family rooms and vacation apartments ensure a comfortable stay for guests with children. The cleanliness of the rooms adds to the appeal, ensuring a pleasant environment for all.
The hotel’s setting is advantageous for family activities. Guests have found it convenient to explore the surroundings on foot with young children. The proximity to local attractions makes family outings effortless and enjoyable. While there might be limited space for families at the swimming pool, this minor downside is greatly outweighed by the overall positive experience for children and families.
The breakfast offerings are a particular highlight, described as fantastic with a variety of choices that cater to family needs. Families appreciate the warm reception and family-like team that makes every stay feel homely and inviting. The ancient charm combined with modern comforts provides an excellent backdrop for memorable family vacations, making Altes Rathaus am Elz Garten highly recommended for families looking for a friendly and comfortable place to stay.
3 Star
'Altes Rathaus am Elz Garten' is a well-regarded three-star hotel that offers commendable value for money. Accommodating its guests with essential three-star amenities, the hotel provides practical and straightforward accommodations. Though the rooms may be small and not the most modern, they are clean and adequately equipped for short stays of one to two nights.
Guests appreciate the hotel's efficient and friendly service, noting it as a highlight of their stay. The breakfast, while not exceptional, meets the expectations of a three-star establishment and is considered sufficient for the price paid. The location is another significant advantage, being peaceful and providing easy floor access.
Most reviews emphasize the excellent price-performance ratio, making it an attractive option for those visiting Rust. The host receives praise for being wonderful and accommodating. Despite minor areas in need of updates, such as a fresh coat of paint, the overall experience is positive with many guests recommending 'Altes Rathaus am Elz Garten' for its value and location.
In summary, the hotel offers a very good, quiet and relaxing stay at a decent price, making it a strong contender for those seeking budget-friendly accommodations in a great location.
No, Altes Rathaus am Elz Garten doesn't have any pool.
No, a spa isn't available at Altes Rathaus am Elz Garten.
No, Altes Rathaus am Elz Garten doesn't allow dogs.
Yes, parking facilities are available at Altes Rathaus am Elz Garten.
No, Altes Rathaus am Elz Garten doesn't have a gym.