Health & Safety
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?No
Do the hotel's main entrance doors open automatically?Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?Yes, for 6 hours.
Is there an option for no in-room housekeeping during a guest's stay?No
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?No
Do you sanitize the common areas?Yes, multiple times per day
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?No
Are guest rooms allowed to be accessed until check-in after they were cleaned?No
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?Yes
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?No
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests?Yes
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented?Yes
Are rugs removed from guest rooms?No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?No
Are air purification and sanitization devices installed?No
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?No
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?No
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?No
Has the hotel closed during the pandemic?No
Accessible
Located in Rust, this hotel offers accessibility features including an elevator and a wheelchair-accessible path to the elevator. Tile flooring is present in public areas.
To whom is your hotel/accommodation accessible?People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Please specify: Komfortzimmer
Are there any facilities that guests who use a wheelchair cannot reach?Yes
Please specify: Wellnessbereich
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Yoga
Located by Lake Neusiedl, offering a scenic environment for outdoor yoga and relaxation. The hotel provides a tranquil setting for combining yoga with nature.
What percentage of your guests practise yoga during their stay?Under 50%
Is there an area in the premises dedicated to practising yoga?Yes. Garten
Are group yoga lessons offered?Yes, at a charge: nach Vereinbarung mit dem Trainer
Are private yoga lessons offered?Yes, at a charge: nach Vereinbarung mit dem Trainer
Is there any yoga equipment available?Yes, for free
Tennis
Listed as one of the Hotels with Tennis Courts in Austria. It offers a combination of lakeside relaxation and sports facilities, making it attractive for tennis enthusiasts.
Number of all tennis courts2
Number of indoor/covered tennis courts2
Number of lighted tennis courts2
Tennis court(s) terrain:Carpet (Textile or polymeric material supplied in rolls or sheets of finished product)
Cost for using a court:Free for guests: € 24
Are tennis lessons offered?No
Are rackets offered to guests who do not have their own?Yes, for free
Requirements to play tennis:Be dressed in athletic wear
Wear tennis shoes
Do you organise tennis camps?Νο
Do you organise tournaments that guests can participate in?Νο
Is there a shop with tennis gear?Νο
Parking
This hotel offers free private parking on-site with ample spaces available. Guests benefit from convenient and secure parking. Accessible parking and an electric car charging station are also provided.
Location of parking spaces:Outdoors, not covered (inside the premises). Number of spaces: 40
Number of parking spaces reserved for people with disabilities:1
Cost of parking:Free
Self parking or valet parking?Self-parking: Guests find a parking space on their own.
Should the guests notify you about reserving a parking space before checking in?Not necessarily
Total number of electric vehicle charging points:2
Types of electric vehicle charging points:Smatrics Number: 2
Cost of EV charging:lt. gewähltem Smatrics Tarif
Is there anything that you would like to highlight, add or clarify?Die Ladepunkte werden nicht vom Hotel sondern direkt vom Anbieter betrieben.
Pool
This hotel offers pool facilities with picturesque views of Lake Neusiedl, combining relaxation with scenic beauty. It is well-regarded for its location and comfortable accommodations.
Location of the pool:Indoor pool
Is it a pool of special type?Heated pool
Pool surface size:100 m2
Pool minimum depth:1,5 m
Pool maximum depth:1,5 m
Pool maximum length:15 m
When is the pool open?All year
Opening hours:06:00 - 22:00
Around the pool, there are also available:Showers
Lockers
WC
Changing facilities
Towels
Sunbeds
Sauna
The water of the pool is sanitized using:Chlorine
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Family
This hotel is a popular choice for families and is located in Rust, near Lake Neusiedl, offering opportunities for swimming and water sports suitable for children.
What percentage of your guests are families?Under 50%
Family-Friendly room types:Quad rooms. Number: 20
Please suggest which room type a family with one child should choose and where the child will sleep:Komfortzimmer mit Schlafcouch
Please suggest which room type a family with two children should choose and where the children will sleep:Komfortzimmer mit Schlafcouch
Please suggest which room type a family with three children should choose and where the children will sleep:Junior Suite
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost:Alle Zimmertypen. Babybetten kostenlos.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost:Alle Zimmertypen
Baby cot details:Max age:18 Monate Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Do you offer babysitting/child services?No
Additional amenities for children:Table tennis
A theme park in close proximity: Familypark
