SUN & MOON, Riverside Hotel offers a unique and serene retreat, praised for its splendid river views and tranquil atmosphere, thanks to its slightly out-of-town location. While it may pose challenges for those seeking proximity to city attractions, its setting provides a peaceful escape from the bustling city center, especially appreciated by guests heading south or those preferring a quieter environment.
The hotel's breakfast receives high accolades, recognized as one of the best in Phnom Penh, with a diverse buffet catering to both European and Asian tastes. Guests enjoy a superb breakfast experience, enhanced by the beautiful dining hall and attentive staff. Although some items come with additional charges and there's room for improvement to match the hotel's high standards, the morning offerings are generally seen as delicious and varied.
Rooms at SUN & MOON are consistently praised for their spaciousness, cleanliness, and elegant design. Guests highlight the comfort and luxury of the rooms, with lovely balconies providing breathtaking city views. The infinity pool overlooking the Mekong River adds a layer of relaxation and enjoyment. While minor issues exist, the overall accommodation experience is described as clean, quiet, and luxurious, with exceptional service from friendly and attentive staff.
The hotel's modern aesthetics and immaculate cleanliness extend to public areas, contributing to a pleasing stay for guests. Although there are small concerns about air quality and sauna maintenance, these do not overshadow the hotel's commitment to cleanliness and comfort.
SUN & MOON's staff is often noted as a highlight, delivering exceptional service that enhances the hospitality experience. The team is praised for their friendliness, attentiveness, and ability to cater to guests' needs, with staff fluent in multiple languages, accommodating international visitors seamlessly. The hotel is renowned for its warm and inviting atmosphere, thanks in large part to its outstanding staff.
Fitness enthusiasts will find the hotel's gym impressive, offering exceptional facilities that stand out in hotel complexes. Despite some temporary closures, the gym provides a remarkable fitness experience, and together with the well-received infinity pool, contributes to the hotel's strong wellness offerings.
Overall, SUN & MOON, Riverside Hotel is a standout choice for travelers seeking a peaceful retreat with superb amenities, excellent service, and memorable views, making for an exceptional and enjoyable stay.