Royal Hotel by Greene King Inns
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Summary of reviewsThe Royal Hotel by Greene King Inns, set in a prime central location in Ross-On-Wye, stands out for breathtaking views over the River Wye and convenient access to the town's historical sites, shops and restaurants. Guests appreciate the serene and historically charming setting with available on-site parking bolstering its appeal as a regional hub.
The breakfast experience is extensively lauded with various hot and cold options, freshly prepared dishes and friendly staff, particularly Carol and Sally, contributing to a delightful start to the day. Minor service timing issues were noted but did not detract from overall satisfaction. Dinner receives similar praise for quality, taste and generous portions, enhanced by a cozy ambiance and efficient service, especially on the terrace. Certain menu items and the dining room decor garnered some critique, yet the overall dining experience remains positive.
Rooms are generally spacious, comfortable and clean with many offering scenic views. Guests appreciate the amenities and high comfort levels although some rooms appear tired and in need of refurbishment. Despite occasional issues like creaky floorboards and temperature control, the staff's helpfulness and the hotel's excellent location create a comfortable stay.
Cleanliness is consistently praised, maintaining a spotlessly clean and well-maintained environment, although tired-looking decor was noted by some. The staff are highly commended for their friendliness and efficiency, contributing to a welcoming atmosphere from check-in to housekeeping.
Wi-Fi service is an area with mixed reviews. While some found it adequate, many reported weak signals and intermittent connectivity, causing frustration for those requiring reliable internet access.
The hotel also caters well to families with practical accommodations and a welcoming atmosphere. Separate rooms within family suites and a generous garden space add to the appeal, though additional family-friendly features would be appreciated. The friendly and helpful staff enhance the overall family experience.
Bed comfort receives primarily positive feedback with many describing the beds as comfortable or very comfy, though a few experienced inconsistencies in comfort levels related to mattress firmness and bedding.
As a three-star establishment housed in a historic building, the Royal Hotel combines great value, character and a lively pub atmosphere. Despite certain age-related quirks like outdated decor and lack of air conditioning, the hotel's charm and service lead many to consider a return stay, making it a practical choice for those seeking a hospitable and historically rich accommodation with a cozy ambiance.
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The breakfast experience is extensively lauded with various hot and cold options, freshly prepared dishes and friendly staff, particularly Carol and Sally, contributing to a delightful start to the day. Minor service timing issues were noted but did not detract from overall satisfaction. Dinner receives similar praise for quality, taste and generous portions, enhanced by a cozy ambiance and efficient service, especially on the terrace. Certain menu items and the dining room decor garnered some critique, yet the overall dining experience remains positive.
Rooms are generally spacious, comfortable and clean with many offering scenic views. Guests appreciate the amenities and high comfort levels although some rooms appear tired and in need of refurbishment. Despite occasional issues like creaky floorboards and temperature control, the staff's helpfulness and the hotel's excellent location create a comfortable stay.
Cleanliness is consistently praised, maintaining a spotlessly clean and well-maintained environment, although tired-looking decor was noted by some. The staff are highly commended for their friendliness and efficiency, contributing to a welcoming atmosphere from check-in to housekeeping.
Wi-Fi service is an area with mixed reviews. While some found it adequate, many reported weak signals and intermittent connectivity, causing frustration for those requiring reliable internet access.
The hotel also caters well to families with practical accommodations and a welcoming atmosphere. Separate rooms within family suites and a generous garden space add to the appeal, though additional family-friendly features would be appreciated. The friendly and helpful staff enhance the overall family experience.
Bed comfort receives primarily positive feedback with many describing the beds as comfortable or very comfy, though a few experienced inconsistencies in comfort levels related to mattress firmness and bedding.
As a three-star establishment housed in a historic building, the Royal Hotel combines great value, character and a lively pub atmosphere. Despite certain age-related quirks like outdated decor and lack of air conditioning, the hotel's charm and service lead many to consider a return stay, making it a practical choice for those seeking a hospitable and historically rich accommodation with a cozy ambiance.
Hotel near Golf Courses
While specific golf amenities are not detailed, its location in Bury St Edmunds, Herefordshire, positions it within reach of local golf courses. The hotel provides standard amenities suitable for a comfortable stay during a golf trip.
Family Friendly Hotel
Part of the Greene King Inns, this hotel offers family-friendly accommodation and dining. Its location in Ross-on-Wye provides easy access to local attractions and family activities.
3-Star Hotel
This hotel offers comfortable and clean rooms, and a restaurant with stunning views. Its central location provides easy access to local attractions, making it a convenient base for exploring the area.
Hotel Taking Steps Towards Sustainability
Guest Reviews
The Royal Hotel by Greene King Inns boasts an exceptional location, making it a favorite base for exploring Ross-On-Wye and its surroundings. Nestled centrally, the hotel offers convenient access to the town's shops, restaurants and historical sites, all within easy walking distance. The views from the property are breathtaking with many rooms and the terrace providing stunning vistas over the River Wye and the picturesque Wye Valley. Guests frequently mention the beautiful and relaxing setting, highlighted by the hotel's historical charm and quiet ambiance. The convenient on-site parking and proximity to major routes also add to its appeal as a hub for regional exploration. The hotel's prime position, combined with its character and fantastic service, solidifies it as a highly recommended stay in the heart of Ross-On-Wye.
Guests consistently praise the breakfast experience at the Royal Hotel by Greene King Inns. Multiple reviewers describe the breakfast as excellent, superb and amazing, highlighting the extensive range of both hot and cold options. The quality and variety of the food, including both continental and full English breakfasts, receive high marks with specific mention of perfectly cooked poached eggs and delicious pastries.
The breakfast staff, particularly Carol and Sally, are frequently noted for their friendliness and efficiency, adding to the positive dining experience. Guests also appreciate the freshly prepared dishes and those with dietary preferences were pleased with the vegan options available. Additionally, reviewers mention that the breakfast represents good value for money.
While a few guests noted minor issues like the timing of the breakfast service or certain items not being replenished promptly, the overwhelming majority found the breakfast delightful and well-coordinated. The positive sentiments are rounded off by mentions of the lovely dining atmosphere and the helpfulness of the staff.
The dinner experience at the Royal Hotel by Greene King Inns has garnered generally positive reviews from guests. Diners frequently commend the quality, taste and presentation of the meals, describing the food as lovely, delicious and even superb. Many enjoyed their meals both in the restaurant and the bar with some highlighting the superb location and ambiance, such as dining on the terrace with amazing views. The portions are often noted as being generous and well-presented and the menu offers a good variety of dishes at reasonable prices.
Guests also praised the friendly and helpful service, particularly mentioning specific staff members who enhanced their dining experience. The atmosphere was often likened to a high-quality pub, providing a cozy and relaxed setting for dinner. There were multiple endorsements of the evening meals with special mentions of the three-course dinners and Sunday lunches which were particularly appreciated.
However, a few guests found the food to be uninspiring or basic and occasionally there were issues with limited menu options or specific dishes like lasagne not meeting expectations. Some diners mentioned that the dining room could use some refurbishment to better match the quality of the food. Despite occasional hiccups, the overall consensus reflects a satisfying dining experience with many guests appreciating both the excellent food and the attentive staff service.
The rooms at the Royal Hotel by Greene King Inns receive mixed reviews, leaning more towards positive sentiments. Guests frequently highlight the spaciousness and comfort of the accommodations, often appreciating the large, airy rooms with high ceilings and ample amenities. Many reviews emphasize the cleanliness and well-furnished nature of the rooms with superior rooms specifically noted for their pleasant aesthetics and beautiful views, particularly of the River Wye.
The comfort level is generally high with mentions of comfortable beds and well-maintained rooms. Multiple guests found the views from their rooms – often described as fantastic or stunning – to be a significant highlight. Some rooms even feature extras like seating areas, balconies and large televisions, which add to the overall positive experience.
While the majority of reviews praise the size and comfort of the rooms, there are notable mentions of rooms appearing tired or dated with some guests suggesting that a refurbishment would greatly benefit the overall feel. Issues such as creaky floorboards, a need for updated decor and occasional musty smells are reported by a few guests. Some rooms were also mentioned to be too warm with issues related to room temperature being a common critique during heatwaves.
Additionally, some reviews bring attention to the adequacy rather than excellence of smaller rooms, as well as the inconvenience of having no lift in this historic building. However, it's evident that the staff's helpfulness and the excellent location contribute positively to the experience, ensuring that guests find their stays at the Royal Hotel comfortable and enjoyable overall.
The beds at Royal Hotel by Greene King Inns have garnered a mixed response from guests, though the majority highlight positive experiences. Many guests frequently describe the beds as comfortable with some noting that they are very comfy and even super comfy. The size of the beds also received praise with mentions of large and king-sized beds providing a great night's sleep.
A recurring theme across several reviews is the comfort of both beds and pillows, contributing to restful nights and even the best nights sleep for some guests. The bedding quality also added to the positive experience with terms like lovely bedding frequently mentioned.
However, some guests did experience issues. A number of reviews pointed out that beds could feel either too small, too soft or too hard with some beds being described as uncomfortable due to old or worn-out mattresses. There were also remarks about bedding being inconsistent, whether too heavy or too thin depending on the season.
Although the bed comfort fluctuated among reviews, the overall consensus leaned toward a comfortable stay with many guests appreciating the cozy atmosphere and the friendly, helpful staff contributing positively to their experience.
The Royal Hotel by Greene King Inns receives high marks for cleanliness with many guests highlighting the cleanliness and upkeep of the rooms. Descriptions like spotlessly clean, very clean and clean and well presented are frequently noted. Housekeeping services are meticulous, ensuring rooms are cleaned every day with fresh towels provided regularly. The bar area is also well-maintained, adding to the overall clean ambiance of the hotel.
Despite the clean conditions, some guests pointed out that the hotel and its rooms appear tired and outdated, indicating a need for refurbishment. Common concerns included worn-out decor, tired-looking bathrooms and areas needing a fresh coat of paint. Some specific issues, such as cobwebs, dusty areas and occasionally unclean bathrooms, were mentioned but seem to be exceptions rather than the rule.
Many reviews also emphasized the friendly and polite staff, contributing to a comfortable stay. The hotel’s location, beautiful views across the river Wye and pleasant atmosphere make it a recommended choice for short stays, despite the occasional dated appearance of the rooms and furnishings. Overall, guests appreciate the cleanliness and service, acknowledging that while the hotel may benefit from updates, it provides a comfortable and clean environment for visitors.
The staff at Royal Hotel by Greene King Inns have earned high praise for their exceptional service and welcoming demeanor. Visitors frequently highlight the friendliness and helpfulness of the team, describing them as incredibly accommodating, polite and attentive. Guests stress that the staff consistently go above and beyond to ensure a pleasant stay, often working cohesively to provide efficient and professional service.
Housekeeping and bar staff also receive commendations for their diligence and attentiveness. Specific staff members, such as Sally and Chris, are noted for their exceptional service and personal touches that enhance the guest experience. Despite the occasional mention of unhelpful management and lack of assistance with bags, the general consensus is overwhelmingly positive.
The reception personnel are especially recognized for their warm welcomes and efficient check-in processes with guests appreciating their supportive and approachable nature. Whether guiding guests to bus stops or ensuring seamless booking, the reception team stands out.
Overall, the staff’s friendly and courteous interactions, combined with their readiness to assist and resolve issues quickly, create a welcoming atmosphere that many guests are eager to commend.
The WiFi experience at the Royal Hotel by Greene King Inns presents a mixed bag based on guest reviews. On the positive side, some guests found the internet connection to be good and adequate for their needs with certain areas offering a strong and reliable signal. The hotel also provides free Wi-Fi access, which is a valuable perk appreciated by many.
However, the majority of reviews highlight significant issues with the Wi-Fi service. Common complaints include weak signals, intermittent connectivity and frequent dropping out, making it challenging to stay connected, especially during peak times. Some guests experienced complete inability to log in or maintain a stable connection, both in their rooms and other areas of the hotel. The complexity and inconsistency of the Wi-Fi left many frustrated with several guests resorting to using their own mobile data instead.
Overall, while the hotel offers free Wi-Fi as an amenity, the service is often unreliable and can be problematic, which could be a considerable inconvenience for those requiring a stable internet connection during their stay.
Royal Hotel by Greene King Inns shines as a family-friendly destination, offering practical and convenient accommodations tailored for families. Highlighting their fantastic suites and family rooms, the setup is especially appreciated with children being given their own separate little rooms, creating a home-like environment that ensures comfort and privacy for everyone. Families found the space ample and practical, even noting that it suited teenage children well.
The hotel's location near the town center makes it a strategic choice for families wanting to explore the area. The dining experience stands out with families enjoying traditional meals and praising an excellent dinner at the pub, although there was a suggestion for a more varied kids' menu. The garden provided ample space for children to run around, adding to the charm and convenience for family travel.
The staff at Royal Hotel is commended for their friendly and helpful demeanor, being notably attentive and accommodating, whether it was a noisy group or a traveler with a baby. This warm and welcoming atmosphere extends to all family activities, ensuring a comfortable stay for multi-generational family groups, from babies to elderly members.
While there were occasional concerns, such as a lack of soap in family rooms and a desire for more family-friendly features, the overall sentiment remains positive. The diligent cleaning standards and lovely views from the bar add to the overall pleasant experience. Royal Hotel by Greene King Inns effectively caters to families, making it a recommended choice for family getaways and reunions.
Nestled in a historic building with beautiful countryside views, the Royal Hotel by Greene King Inns offers hearty hospitality and convenience with its location close to the town center. Visitors will find a welcoming and efficient staff, who ensure cleanliness throughout the property. The pub atmosphere is lively with good pub-standard food and many guests find great value for their money.
However, this three-star hotel does show signs of its age with décor and rooms appearing a bit outdated and tired. Some guests noted noisy floorboards and a yearning for a facelift, especially in the bathrooms and general facilities. There are no lifts, so managing stairs might be challenging for some. Air conditioning is also lacking, which could be uncomfortable during warmer periods. The parking situation can be tight and the bar area might benefit from more seating.
Despite these minor grievances, the charm and character of the period property, coupled with helpful service and a cozy ambiance, lead many to consider returning. For those seeking a historical and value-for-money stay, while keeping expectations aligned with mid-range accommodations, the Royal Hotel stands as a viable option.
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Breakfast
The breakfast staff, particularly Carol and Sally, are frequently noted for their friendliness and efficiency, adding to the positive dining experience. Guests also appreciate the freshly prepared dishes and those with dietary preferences were pleased with the vegan options available. Additionally, reviewers mention that the breakfast represents good value for money.
While a few guests noted minor issues like the timing of the breakfast service or certain items not being replenished promptly, the overwhelming majority found the breakfast delightful and well-coordinated. The positive sentiments are rounded off by mentions of the lovely dining atmosphere and the helpfulness of the staff.
Dinner
Guests also praised the friendly and helpful service, particularly mentioning specific staff members who enhanced their dining experience. The atmosphere was often likened to a high-quality pub, providing a cozy and relaxed setting for dinner. There were multiple endorsements of the evening meals with special mentions of the three-course dinners and Sunday lunches which were particularly appreciated.
However, a few guests found the food to be uninspiring or basic and occasionally there were issues with limited menu options or specific dishes like lasagne not meeting expectations. Some diners mentioned that the dining room could use some refurbishment to better match the quality of the food. Despite occasional hiccups, the overall consensus reflects a satisfying dining experience with many guests appreciating both the excellent food and the attentive staff service.
Rooms
The comfort level is generally high with mentions of comfortable beds and well-maintained rooms. Multiple guests found the views from their rooms – often described as fantastic or stunning – to be a significant highlight. Some rooms even feature extras like seating areas, balconies and large televisions, which add to the overall positive experience.
While the majority of reviews praise the size and comfort of the rooms, there are notable mentions of rooms appearing tired or dated with some guests suggesting that a refurbishment would greatly benefit the overall feel. Issues such as creaky floorboards, a need for updated decor and occasional musty smells are reported by a few guests. Some rooms were also mentioned to be too warm with issues related to room temperature being a common critique during heatwaves.
Additionally, some reviews bring attention to the adequacy rather than excellence of smaller rooms, as well as the inconvenience of having no lift in this historic building. However, it's evident that the staff's helpfulness and the excellent location contribute positively to the experience, ensuring that guests find their stays at the Royal Hotel comfortable and enjoyable overall.
Beds
A recurring theme across several reviews is the comfort of both beds and pillows, contributing to restful nights and even the best nights sleep for some guests. The bedding quality also added to the positive experience with terms like lovely bedding frequently mentioned.
However, some guests did experience issues. A number of reviews pointed out that beds could feel either too small, too soft or too hard with some beds being described as uncomfortable due to old or worn-out mattresses. There were also remarks about bedding being inconsistent, whether too heavy or too thin depending on the season.
Although the bed comfort fluctuated among reviews, the overall consensus leaned toward a comfortable stay with many guests appreciating the cozy atmosphere and the friendly, helpful staff contributing positively to their experience.
Cleanliness
Despite the clean conditions, some guests pointed out that the hotel and its rooms appear tired and outdated, indicating a need for refurbishment. Common concerns included worn-out decor, tired-looking bathrooms and areas needing a fresh coat of paint. Some specific issues, such as cobwebs, dusty areas and occasionally unclean bathrooms, were mentioned but seem to be exceptions rather than the rule.
Many reviews also emphasized the friendly and polite staff, contributing to a comfortable stay. The hotel’s location, beautiful views across the river Wye and pleasant atmosphere make it a recommended choice for short stays, despite the occasional dated appearance of the rooms and furnishings. Overall, guests appreciate the cleanliness and service, acknowledging that while the hotel may benefit from updates, it provides a comfortable and clean environment for visitors.
Staff
Housekeeping and bar staff also receive commendations for their diligence and attentiveness. Specific staff members, such as Sally and Chris, are noted for their exceptional service and personal touches that enhance the guest experience. Despite the occasional mention of unhelpful management and lack of assistance with bags, the general consensus is overwhelmingly positive.
The reception personnel are especially recognized for their warm welcomes and efficient check-in processes with guests appreciating their supportive and approachable nature. Whether guiding guests to bus stops or ensuring seamless booking, the reception team stands out.
Overall, the staff’s friendly and courteous interactions, combined with their readiness to assist and resolve issues quickly, create a welcoming atmosphere that many guests are eager to commend.
Wi-Fi
However, the majority of reviews highlight significant issues with the Wi-Fi service. Common complaints include weak signals, intermittent connectivity and frequent dropping out, making it challenging to stay connected, especially during peak times. Some guests experienced complete inability to log in or maintain a stable connection, both in their rooms and other areas of the hotel. The complexity and inconsistency of the Wi-Fi left many frustrated with several guests resorting to using their own mobile data instead.
Overall, while the hotel offers free Wi-Fi as an amenity, the service is often unreliable and can be problematic, which could be a considerable inconvenience for those requiring a stable internet connection during their stay.
Family
The hotel's location near the town center makes it a strategic choice for families wanting to explore the area. The dining experience stands out with families enjoying traditional meals and praising an excellent dinner at the pub, although there was a suggestion for a more varied kids' menu. The garden provided ample space for children to run around, adding to the charm and convenience for family travel.
The staff at Royal Hotel is commended for their friendly and helpful demeanor, being notably attentive and accommodating, whether it was a noisy group or a traveler with a baby. This warm and welcoming atmosphere extends to all family activities, ensuring a comfortable stay for multi-generational family groups, from babies to elderly members.
While there were occasional concerns, such as a lack of soap in family rooms and a desire for more family-friendly features, the overall sentiment remains positive. The diligent cleaning standards and lovely views from the bar add to the overall pleasant experience. Royal Hotel by Greene King Inns effectively caters to families, making it a recommended choice for family getaways and reunions.
3 Star
However, this three-star hotel does show signs of its age with décor and rooms appearing a bit outdated and tired. Some guests noted noisy floorboards and a yearning for a facelift, especially in the bathrooms and general facilities. There are no lifts, so managing stairs might be challenging for some. Air conditioning is also lacking, which could be uncomfortable during warmer periods. The parking situation can be tight and the bar area might benefit from more seating.
Despite these minor grievances, the charm and character of the period property, coupled with helpful service and a cozy ambiance, lead many to consider returning. For those seeking a historical and value-for-money stay, while keeping expectations aligned with mid-range accommodations, the Royal Hotel stands as a viable option.
No, Royal Hotel by Greene King Inns doesn't have any pool.
No, a spa isn't available at Royal Hotel by Greene King Inns.
No, Royal Hotel by Greene King Inns doesn't allow dogs.
No, parking facilities aren't available at Royal Hotel by Greene King Inns.
No, Royal Hotel by Greene King Inns doesn't have a gym.
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