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Summary of reviewsFour Points Flex by Sheraton Roskilde is favorably recognized for its prime location in the heart of Roskilde, offering guests easy access to the city's cultural landmarks, shops, cafes, and public transport. This well-situated hotel allows travelers to explore local attractions, such as Roskilde Cathedral and nearby historic sites, with great convenience. Visitors appreciate the charming and historic ambiance of the hotel, along with its tranquility despite being in a bustling area. The provision of parking facilities adds to its convenience, especially for those traveling by car.
Guests generally enjoy the breakfast selection, appreciating fresh options and the friendly service provided by the staff, although there are suggestions for greater variety and value. The rooms are noted for their spaciousness and cleanliness, with many offering pleasant views. However, several reviews suggest that room decor and facilities are dated and could benefit from renovation to address issues like uncomfortable beds and outdated bathrooms.
The hotel is commended for its cleanliness, with tidiness observed in many rooms and shared spaces. However, there's acknowledgment of the need for modernization and regular upkeep. The staff is a standout feature, receiving consistent praise for their friendliness, professionalism, and willingness to assist, enhancing the overall guest experience.
Wi-Fi connectivity at Four Points Flex by Sheraton Roskilde is considered reliable and adds to the hotel's appeal, especially for guests traveling with their own vehicles. The hotel is also perceived as family-friendly, with location and parking facilities being advantageous. Some families praise room configurations catering to larger groups, despite occasional remarks on space constraints.
Guest experiences with the beds are mixed, with many finding them comfortable, while others report issues such as size and comfort. Overall, the hotel offers a basic experience aligning with its three-star rating, with room for improvement, especially concerning updates and renovations. While the historic appeal and central location are appreciated, some guests feel that these positives are overshadowed by the need for significant improvements to meet expectations. Show more
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Categories
3-Star Hotel
This hotel is centrally located in Roskilde, close to the train station and restaurants. It offers essential amenities, a restaurant and bar/lounge. Guest reviews mention its convenient location and lively atmosphere.
Hotel for Honeymoon
Family Friendly Hotel
Room Types
Efficient Family Room with King Bed and Non-Private Sofa BedThis double room has a private bathroom and an electric kettle. The unit has 2 beds.
Efficient Single Room with Twin Super BedThis double room features a private bathroom and an electric kettle. The unit offers 1 bed.
Standard Double Room with Queen BedThis double room offers a private bathroom, and an electric kettle. The unit has 1 bed.
Efficient Double Room with Queen BedThe unit has 1 bed.
Standard Twin Room with Two Twin BedsThe unit offers 2 beds.
Standard Family Room with King Bed and Non-Private Sofa BedThe unit has 2 beds.
Standard Triple Room with Queen or Twin BedThe unit has 1 bed.
One-Bedroom HC Andersen Suite with Cathedral View
Guest Reviews
7.1
Good
Location
Located in the charming city of Roskilde, Four Points Flex by Sheraton Roskilde boasts an enviable position that travelers continually praise for its centrality and convenience. The hotel is nestled right in the heart of the city, ideally situated on the bustling pedestrian street. It's a stone’s throw away from the historic Roskilde Cathedral and surrounded by a plethora of shops, cafes, and restaurants, making it an excellent base for exploring all that the city has to offer.
Guests highlight the superb location as a key feature, emphasizing easy access to local attractions, the harbor, and public transport like buses and the train station, which also conveniently connects to Copenhagen. The hotel's proximity to cultural landmarks, such as the Domkirke and other interesting historic sites, ensures that visitors have a myriad of options for sightseeing and leisure.
In addition to its prime location, travelers appreciate the hotel’s charming and historic ambiance. The building itself is noted for retaining a sense of character and charm, blending modern conveniences with classic elements. Visitors often mention the aesthetically pleasing exterior and thoughtfully restored interiors, which contribute to an enjoyable stay.
Parking facilities are also mentioned as a noteworthy convenience, providing ease for those traveling by car. Despite its central location in a bustling area, the hotel offers a quiet and peaceful retreat, with guests appreciating the tranquility amidst the vibrant city atmosphere.
Overall, Four Points Flex by Sheraton Roskilde stands out as a perfect lodging choice for those looking to fully immerse themselves in the heart of Roskilde, with every attraction and necessity at their doorstep.
Breakfast
The breakfast experience at Four Points Flex by Sheraton Roskilde offers a blend of both favorable and less impressive elements, according to guest feedback. Many guests find the breakfast to be good, with a selection that is satisfactory and includes items like fresh bread, omelets, and pancakes. The staff receives praise for being friendly and helpful, and the breakfast offerings are frequently described as fresh and varied. However, several reviews note that the breakfast could be more exciting, with some guests missing traditional hot items like scrambled eggs and bacon. The breakfast area can become crowded, and there is mention of the space being somewhat cramped. A recurring theme is the relatively high cost of breakfast, which some guests feel does not correspond to the variety and quality offered. Despite these issues, the breakfast is generally considered nice, with room for improvement in terms of variety and pricing.
Rooms
The Four Points Flex by Sheraton Roskilde offers a mix of experiences for guests, often highlighted by its excellent location in the heart of Roskilde, close to local attractions such as the cathedral and with good transportation links. Guests frequently mention the spaciousness of several rooms, with some offering lovely views, making the stay pleasant and comfortable. Cleanliness receives positive remarks, with many rooms being tidy and well-kept.
Despite these positive aspects, numerous reviews indicate that the hotel's rooms and facilities are quite dated and in need of renovation. Common complaints include worn-out decor, uncomfortable beds, and bathrooms that appear aged or poorly maintained. Some rooms have been described as having an unpleasant smell, and others suffer from noise due to facing busy streets. The absence of basic amenities, such as adequate nightstands and ample plugs, is another recurring critique.
Breakfast at the hotel is generally appreciated, and the staff is often recognized for being friendly and informative. While the hotel offers a cozy atmosphere and a visually appealing exterior and reception area, there seems to be a noticeable inconsistency in room standards, with some guests fortunate enough to enjoy charming, well-decorated accommodations, while others find their quarters lacking in quality and comfort. Overall, the hotel holds potential but could benefit from a dedicated and comprehensive renovation to improve the guest experience consistently across all rooms.
Beds
At Four Points Flex by Sheraton Roskilde, guests have varied experiences with the hotel’s beds, often depending on individual preferences and expectations. Many visitors praise the beds as comfortable, describing them as soft, lovely, and very good for a restful night's sleep. Some guests highlight the comfort of the duvets and the spaciousness of the rooms, enhancing the overall sleeping experience. Visitors often find themselves enjoying the beds in clean and tidy surroundings with helpful staff, contributing to a pleasant stay.
However, not all feedback is positive. Some guests find the beds too narrow or too short, and a few describe their experiences with the beds as uncomfortable, sometimes even waking up with back pain or finding them sagged. The issue of insufficient or uncomfortable pillows is noted as well. Despite these mixed feelings about the beds, many travelers appreciate the hotel’s amenities, such as spacious rooms, clean facilities, and an excellent central location, which all add value to their visits. Overall, while the beds at Four Points Flex by Sheraton Roskilde receive mixed reviews, many guests find them comfortable enough to complement their stay.
Cleanliness
The Four Points Flex by Sheraton Roskilde receives a mixed response from its guests when it comes to cleanliness. Many visitors applaud the hotel for its clean rooms and bathrooms, describing the accommodations as tidy and well-kept, providing a clean and quiet stay in the city center. The staff is highlighted as friendly and helpful, enhancing the overall experience.
However, several reviews point out areas requiring improvement. Some guests encountered issues such as outdated furnishings, worn carpets, and occasional musty odors. Bathrooms, while often cleaned, sometimes appeared worn and in need of modernization. Specific incidents of uncleanliness, like dust buildup and sporadically addressed maintenance issues, were also mentioned. Overall, while the hotel presents itself as welcoming and generally clean, enhancements in regular upkeep and modernization could significantly elevate guest satisfaction.
Staff
The staff at Four Points Flex by Sheraton Roskilde consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests highlight their kindness, attentiveness, and the genuine warmth they exhibit throughout the hotel. The reception team, in particular, is noted for their exceptional service and willingness to assist with any requests or issues. Employees are described as accommodating and eager to ensure a pleasant stay, frequently going the extra mile to provide useful information about local attractions like the Viking Museum. The staff's service-minded attitude is a standout feature, working hard to make guests feel welcome and prioritized. While there are some criticisms about the hotel's physical structure and layout, the positive interactions with the staff significantly enhance the overall guest experience.
Wi-Fi
The Wi-Fi at Four Points Flex by Sheraton Roskilde receives generally positive remarks from guests, with comments highlighting good connectivity. Visitors appreciate the convenience of free parking and Wi-Fi, adding to the hotel's appeal for those traveling with vehicles. Some guests note better Wi-Fi service during their stay, suggesting improvements or consistently available strong connectivity. Overall, the hotel's internet service tends to contribute positively to the guest experience.
Family
Four Points Flex by Sheraton Roskilde offers a family-friendly experience, with several aspects making it a suitable choice for families traveling with kids. The hotel's location is a strong advantage, situated conveniently on the pedestrian street and easily accessible by car, with good parking options including free public parking on weekends. The staff is consistently praised for their accommodating and friendly service, enhancing the overall family holiday experience.
The rooms vary somewhat in size, with some families noting a cramped feeling when staying with a toddler in a three-bedroom setup. However, others found family rooms to be spacious and practical for a comfortable stay. Notably, one family appreciated the surprise of a family room featuring a connecting sitting area and a small separate room, which was particularly beneficial for accommodating older children or adult family members.
Overall, the hotel is characterized by its cleanliness and practical design, making it a decent choice for families seeking a central location with good amenities for a holiday in Roskilde.
3 Star
Situated in the heart of Roskilde, Four Points Flex by Sheraton offers a basic and straightforward experience that aligns with the expectations of a three-star hotel. Guests appreciate its central location, which provides easy access to nearby attractions and good dining options. However, many reviews suggest that despite its charm and strategic placement, the hotel might benefit from significant updates. Visitors have noted issues such as malfunctioning elevators, moisture-damaged bathroom fixtures, and an unfortunate smell in the hallways, which may detract from their overall stay.
While some guests find the facilities satisfactory and appreciate the reasonable pricing, others feel the price is disproportionate to the quality offered. The hotel appears to carry a historic appeal, though this is sometimes overshadowed by the need for major renovations. Overall, the experience seems to be mixed, with the hotel providing adequate accommodations for those with modest expectations, but falling short for those who might be expecting more from a three-star label.
No, Four Points Flex by Sheraton Roskilde doesn't have any pool.
No, a spa isn't available at Four Points Flex by Sheraton Roskilde.
No, Four Points Flex by Sheraton Roskilde doesn't allow dogs.
No, parking facilities aren't available at Four Points Flex by Sheraton Roskilde.
No, Four Points Flex by Sheraton Roskilde doesn't have a gym.