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Summary of reviewsHotel San Carlos enjoys a strategic location, offering a serene retreat while still providing easy access to attractions in Figueres and Cadaqués. Its peaceful setting, despite being slightly removed from the bustling center of Roses and the beach, is appreciated by guests looking for tranquility without being too far from local events and sights.
The breakfast experience at the hotel is generally well-regarded, with a variety of options including an egg and crepe station that caters to different dietary needs. There are some criticisms regarding the quality and variety, but the overall consensus remains positive. However, dinner services present a more mixed picture; while the Mediterranean cuisine and an all-you-can-eat buffet offer convenience and some tasty dishes, the selection and quality sometimes do not meet four-star expectations.
Rooms in the hotel are praised for their spaciousness and natural light, with many featuring large terraces and balconies. Cleanliness is generally dependable, but some aspects like furnishings and amenities appear outdated, occasionally falling short of four-star standards. Despite these setbacks, housekeeping is attentive, and room maintenance is generally satisfactory.
The staff at Hotel San Carlos earn high praise for their friendliness and attentiveness, significantly contributing to a welcoming atmosphere. While there are occasional inconsistencies in staff professionalism, the majority of interactions are positive. Free Wi-Fi is available in common areas, though its absence in rooms is surprising for a four-star hotel.
The pool is a standout feature, celebrated for its size and cleanliness, providing an ideal spot for relaxation complemented by a picturesque environment. Family-friendly amenities, coupled with free parking, further enhance the stay for visitors seeking both relaxation and convenient exploration options. However, the hotel falls short of the four-star mark in some areas, prompting guests to suggest a rating closer to three stars due to dated facilities and occasional service inconsistencies. Overall, Hotel San Carlos is appreciated for its tranquil location, impressive pool area, and friendly staff, offering a generally pleasant experience despite areas in need of improvement. Show more
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Categories
Dog Friendly Hotel
This hotel is tagged as pet-friendly. Being a hotel, it generally provides a more structured environment and services suitable for guests with pets.
Business Hotel
This hotel features multifunctional lounges suitable for banquets, conventions, workshops, and meetings. It has 110 rooms and provides modern and functional facilities for all types of events and celebrations.
Hotel with Parking
Hotel San Carlos provides free outdoor, unattended parking on-site, with no prior reservation needed. It also offers free self-parking, making it a convenient and economical choice for guests with vehicles.
Accessible Hotel
This hotel offers accessible features such as entire units being wheelchair accessible, accessible by lift, and bathrooms with facilities for disabled guests including walk-in and roll-in showers and toilets with grab rails.
Hotel with Gym
This hotel features a gym/fitness facilities. Details about the gym are not specified, but the hotel is listed as having fitness options.
Hotel with Tennis Courts
Features tennis courts and is close to the beach. This makes it suitable for guests who want to enjoy both sports and seaside activities.
Hotel with Indoor Pool
Featuring a 33-metre infinity swimming pool and a seasonal indoor pool. Guests have free access to the hotel's gym.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool Children's Pool Outdoor Pool
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Room Types
Double or Twin RoomThis air-conditioned room features a 9 m² private terrace. It comes with a private bathroom. There is one room which is adapted for guests with reduced mobility. Some rooms offer beautiful views over the mountains, pool or the sea
Triple Room (2 Adults + 1 Child)This air-conditioned room features a 5 m² private terrace. It comes a private bathroom. Some rooms offer beautiful views over the mountains, pool or the sea.
Quadruple Room (2 Adults + 2 Children)This air-conditioned room features a 11 m² private terrace. It comes with a private bathroom. Some rooms offer beautiful views over the mountains, pool or the sea.
Comfort Suite with Spa BathLocated in the country house, this spacious, air-conditioned suite features a king-size bed, pool views and a private bathroom with a spa bath.
Triple Room (3 Adults)This triple room has a balcony, air conditioning and tile/marble floor. Some rooms offer beautiful views over the mountains, pool or the sea.
Guest Reviews
7.1
Good
Location
Hotel San Carlos boasts a favorable location that makes it an excellent base for exploring Figueres and Cadaqués. While some guests note that the hotel is a bit removed from the center of Roses and the beach, others appreciate the peace and tranquility of its setting. The hotel is nestled in a quiet corner, just a short drive from the city beach, which provides a serene escape from the more bustling areas. It offers a great balance of accessibility to nearby attractions while maintaining a sense of calm.
The property is spacious and described as a quiet oasis, ideal for disconnecting and enjoying a relaxing atmosphere. Its proximity to the city and convenience for visiting the surrounding area are frequently highlighted. Guests also commend the setting as being in a privileged, beautiful neighborhood and appreciate the advantage of its location for attending nearby events and attractions.
Overall, the location of Hotel San Carlos is seen as strategic for those wishing to explore the area while benefiting from a peaceful and welcoming environment.
Breakfast
Hotel San Carlos seems to serve up a breakfast experience that leaves many guests satisfied yet some wishing for more. A common highlight among the reviews is the breakfast's variety and abundance, with several guests appreciating the egg and crepe station where a cook prepares orders on the spot. Many found the meal to be generous, hearty, and very complete, offering options that cater to different dietary needs, including vegetarian and vegan choices.
However, there are some criticisms of the buffet's quality and variety. A few guests noted that the breakfast selection fell short of expectations for a 4-star hotel, mentioning issues like stale bread, limited variety, and an occasional lack of fresh fruit. Additionally, dissatisfaction was expressed regarding the need to fetch water by the glass and occasional malfunctions of the coffee machine.
Despite these occasional drawbacks, the general consensus still leans toward positive, with many guests labeling breakfast as good or very good. Its generous offerings and on-demand cooking appear to substantially enhance the overall breakfast experience at Hotel San Carlos.
Dinner
Hotel San Carlos offers a mixed dining experience, with its dinner reviews reflecting a diverse range of guest perspectives. While some visitors appreciated an all-you-can-eat buffet that added to the convenience of their stay, others felt that the buffet was somewhat basic, with a limited selection and cafeteria-style dishes that included items like frozen fries and canned vegetables. Despite these critiques, some guests found the evening buffet to be of good value, citing quality food that occasionally rose to a four-star dining standard.
The hotel's Mediterranean cuisine was praised by several guests who enjoy this style of cooking, suggesting that there can be some delightful dishes to discover for those with the right palate. However, for guests seeking authenticity, there is an option to dine at the hotel's complex in a genuine Spanish à la carte restaurant, providing a different dining experience.
Breakfast services received mixed feedback, with some comments about waiting times for cooked items such as eggs and bacon, alongside remarks about basic and repetitive meals. Utensils and napkins were sometimes in short supply during dinner service, necessitating requests for them.
Overall, while Hotel San Carlos provides some satisfying dining options, travelers might find that the evening offerings do not consistently align with high expectations, particularly when it comes to variety and seasoning. Nonetheless, the hotel does offer opportunities to savor quality dishes and enjoy Mediterranean flavors within a practical buffet setting.
Rooms
Hotel San Carlos offers a mixed experience when it comes to its rooms, with several positive attributes but clear areas for improvement. Guests frequently praise the spaciousness and brightness of the rooms, noting that many come with large terraces or balconies, adding an appealing outdoor element. Beds in some rooms are highlighted as comfortable and generously sized, contributing to a good night's sleep. Room cleanliness and the supply of clean towels and sanitary materials are generally well-regarded, providing a solid foundation of comfort and hygiene. A standout mention is Room 505, which receives specific praise for its exceptional comfort.
However, some aspects of the rooms fall short of expectations, especially considering the hotel's 4-star rating. The interiors are often described as outdated, with worn-out furnishings and decor that might not meet modern tastes. Issues such as the absence of minibars, air conditioning, and refrigerators in some rooms could be a drawback for those seeking more in-room amenities. The quality of the bedding varies, with some beds described as uncomfortable and made with low-quality materials. Moreover, rooms occasionally suffer from issues like a lack of thorough cleaning, problematic maintenance, and confusing situations with reservations.
Overall, Hotel San Carlos impresses with its spacious and well-lit accommodations, yet improvements in decor, amenities, and consistent upkeep could enhance the guest experience significantly.
Beds
Hotel San Carlos offers a mixed experience when it comes to bed comfort, as noted by several guest reviews. While some guests appreciate the very comfortable mattresses and comfy bedding in spacious rooms, others highlight issues with bed quality. Descriptions range from small and hard beds to mattresses that are either too firm or overly soft. Some guests expressed dissatisfaction with the bedding, likening it to camp beds rather than what one might expect from a 4-star establishment. There are also mentions of beds on aluminum legs that tend to move when guests reposition themselves. Despite these challenges, there were positive remarks about comfortable beds complimented by a good selection of food available at breakfast. Overall, potential visitors might want to weigh these diverse opinions regarding bed comfort when considering a stay at Hotel San Carlos.
Cleanliness
Hotel San Carlos garners generally positive remarks for its cleanliness, with many guests highlighting the tidiness of the rooms and common areas. Descriptions of the hotel repeatedly note that it is very clean, with several visitors mentioning the attentiveness and competence of the housekeeping staff. The pool and garden areas are often described as immaculate and beautiful. The hotel is complemented for being hygienic and offering a good overall clean environment.
However, the reviews suggest inconsistencies in the cleanliness standards, particularly in the bathrooms and outdoor pool. Some guests noted a lack of thoroughness, mentioning issues such as uncleaned bathtubs, lingering stains in common areas, and occasional missing items like towels and pillowcases. Despite these concerns, the frequent commendations imply that, generally, the hotel maintains a good level of cleanliness, making it a reliable choice for travelers who value a tidy environment.
Staff
Hotel San Carlos garners a sizable amount of praise for its staff, who are frequently described as friendly, welcoming, and attentive. Many guests report a warm welcome and consistently commend the reception staff for their kindness and professionalism. Specific members of the team, like Hasna and a young blonde receptionist, received individual mentions for their exceptional service. The management and employees are acknowledged for being accommodating and attentive, contributing to an overall pleasant experience.
However, staff consistency is occasionally a concern, with some guests finding certain team members less friendly and professional. Despite these isolated incidents, the majority of reviews emphasize the staff's pleasant demeanor, attentiveness, and readiness to help. Language barriers are noted, particularly in terms of French-speaking ability, but this does not seem to significantly detract from guests' overall satisfaction with the service.
In summary, Hotel San Carlos's staff play a significant role in creating a positive atmosphere, with their friendliness and attentiveness being key highlights for many travelers.
Wi-Fi
Hotel San Carlos offers guests free Wi-Fi and generally well-maintained internet facilities. The coverage in common areas, such as the lobby and restaurant, is good and stable, providing a reliable connection for guests looking to stay connected during their visit. However, guests often report that Wi-Fi is not available in the rooms, which is a notable downside for those who prefer internet access in the privacy of their accommodation. This limitation can be surprising for a 4-star hotel, as patrons might expect a more comprehensive service, including room access. Despite this, the Wi-Fi quality in shared spaces contributes positively to the overall experience, allowing guests to connect with ease and enjoy their stay while potentially considering the convenience of having this service extended further into the hotel rooms.
Pool
Located just outside the city, Hotel San Carlos offers a magnificent retreat with its focal feature—the swimming pool. The pool is consistently praised for its immense size, providing guests with ample space to enjoy a leisurely swim. Its expansive area includes plenty of sun loungers, ensuring comfort and relaxation during the day. The poolside bar adds to the allure, serving as a perfect spot to unwind with a refreshing drink after a swim.
Surrounded by a picturesque environment, the hotel benefits from its proximity to both the sea and mountains, further enhancing its appeal. Guests have noted the peaceful ambiance and beautiful vistas that accompany their poolside experience. The outdoor and indoor pools cater to all preferences, whether guests desire the sun's warmth or a sheltered swim.
While the pool generally receives excellent reviews, occasional comments about cooler water temperatures remind visitors to be prepared for a brisk dip. Despite this minor note, the pool area is regarded as well-maintained and clean, providing a pleasant space for guests to relax and connect with nature.
The hotel complements its impressive pool facilities with spacious rooms and top-notch staff, contributing to an overall exceptional stay. Breakfast and dinner at the hotel are also highlighted, featuring great selections that match the high standard set by the pool amenities. With its spectacular pool and tranquil surroundings, Hotel San Carlos stands as an ideal destination for those seeking both relaxation and a touch of adventure near the coast and mountains.
Parking
Hotel San Carlos presents a notable advantage with its free parking option, making it particularly appealing to guests. The parking lot is generally easy to access, providing a convenient and hassle-free parking experience. Moreover, being close to the beach while maintaining a serene atmosphere is another noteworthy feature of the hotel, allowing guests to enjoy leisure activities without the burden of noise and congestion.
However, the parking area does face limitations during peak times when the hotel is fully booked, and may not accommodate all guest vehicles. Despite this occasional shortcoming, the availability of free and excellent parking continues to be a valued amenity for visitors seeking both relaxation and convenience during their stay.
Family
Hotel San Carlos emerges as an excellent option for families, particularly those with children. Visitors frequently appreciate the hotel's convenient location, which provides easy access to nearby attractions such as the Aqua Brava park, enhancing their overall experience. The hotel is highly recommended for families seeking a relaxing vacation and is considered ideal by many for both resting and exploring the surrounding area. While the evening buffet has received mixed reviews, with some dissatisfaction over its limited offerings, the hotel remains a favored choice for family weekends and vacations. Considered both suitable for families and couples alike, Hotel San Carlos consistently garners positive feedback for creating a comfortable environment conducive to relaxation and exploration.
4 Star
Hotel San Carlos has been drawing attention for its divergence from the expectations typically associated with a four-star establishment. Many guests feel that the hotel's offerings fall short of the four-star mark and instead suggest a rating closer to two or three stars. Several reviewers highlight the lack of choice and quality in the breakfast, suggesting it doesn't align with what one would anticipate from a hotel of this supposed caliber.
The facilities, particularly the covered pool, and the amenities are described as basic and outdated, with some guests suggesting a much-needed renovation. Moreover, the requirement to pay a deposit for simple services such as a television remote control adds to the dissatisfaction. Despite its peaceful location away from the bustling seaside, the overall service and experience apparently do not meet the standards expected of a four-star hotel, leading to a consensus that its reputation is questionable and misaligned with what is delivered.
Yes, Hotel San Carlos has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel San Carlos.
Yes, Hotel San Carlos welcomes dogs.
Yes, parking facilities are available at Hotel San Carlos.