Quality Inn & Suites Detroit Metro Airport
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Summary of reviewsQuality Inn & Suites Detroit Metro Airport enjoys an excellent location for travelers, particularly those with early flights or layovers, given its proximity to Detroit Metropolitan Airport (DTW). Guests appreciate the easy access to the terminal and the added convenience of a complimentary airport shuttle service. The hotel is also well-connected with nearby car rental agencies and local bus stops, further enhancing its appeal.
Despite the favorable location, guest experiences with the accommodation are mixed, particularly concerning cleanliness and maintenance. The hotel is undergoing renovations, and many guests have noted that the current state of rooms and common areas falls short of expectations. Issues such as dirty carpets, stained shower floors, and persistent odors have been reported, overshadowing the positives like comfortable beds and useful in-room amenities.
Breakfast offerings at the hotel have been a letdown for many guests, with ongoing renovations resulting in limited availability and variety. This aspect often left guests disappointed, although they did appreciate the constant supply of coffee and hot water.
The staff at Quality Inn & Suites Detroit Metro Airport receive frequent praise for their friendliness and willingness to assist. Many guests highlight positive interactions with the front desk and shuttle service staff. However, there are occasional reports of less favorable encounters, particularly during night shifts, indicating some inconsistency in the service experience.
Mixed reviews also pertain to the beds, with some guests finding them comfortable and clean, while others experienced discomfort due to issues like squeaky or broken bed frames.
Overall, while the Quality Inn & Suites Detroit Metro Airport offers a conveniently located option for travelers, the hotel faces challenges that detract from the guest experience. Improvements in cleanliness, maintenance, and service consistency could significantly enhance its appeal and guest satisfaction.
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Despite the favorable location, guest experiences with the accommodation are mixed, particularly concerning cleanliness and maintenance. The hotel is undergoing renovations, and many guests have noted that the current state of rooms and common areas falls short of expectations. Issues such as dirty carpets, stained shower floors, and persistent odors have been reported, overshadowing the positives like comfortable beds and useful in-room amenities.
Breakfast offerings at the hotel have been a letdown for many guests, with ongoing renovations resulting in limited availability and variety. This aspect often left guests disappointed, although they did appreciate the constant supply of coffee and hot water.
The staff at Quality Inn & Suites Detroit Metro Airport receive frequent praise for their friendliness and willingness to assist. Many guests highlight positive interactions with the front desk and shuttle service staff. However, there are occasional reports of less favorable encounters, particularly during night shifts, indicating some inconsistency in the service experience.
Mixed reviews also pertain to the beds, with some guests finding them comfortable and clean, while others experienced discomfort due to issues like squeaky or broken bed frames.
Overall, while the Quality Inn & Suites Detroit Metro Airport offers a conveniently located option for travelers, the hotel faces challenges that detract from the guest experience. Improvements in cleanliness, maintenance, and service consistency could significantly enhance its appeal and guest satisfaction.
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Guest Reviews
Quality Inn & Suites Detroit Metro Airport boasts a fantastic location for travelers, especially those with early flights or layovers. Situated conveniently close to Detroit Metropolitan Airport (DTW), the hotel offers easy access to the terminal and provides shuttle service, making transfers smooth and hassle-free. Guests frequently highlight the property's proximity to car rentals and local bus stops, which enhances the convenience of the location. The surrounding area is well-served, ensuring guests have access to essential services during their stay. Despite ongoing construction, visitors appreciate the friendly and courteous staff who contribute positively to the overall experience. The ideal location, combined with helpful amenities like the free airport shuttle, makes this hotel a practical choice for anyone traveling through Detroit Metro Airport.
The breakfast experience at Quality Inn & Suites Detroit Metro Airport has faced mixed reviews, largely leaning towards dissatisfaction. Many guests were disappointed by the absence of a breakfast offering, often due to ongoing renovations, despite it being advertised at the time of booking. When breakfast was available, it typically included a minimal selection consisting of cereal, toast, bagels, and standard grab-and-go items. Some guests mentioned a desire for more variety, such as eggs or pancakes, but appreciated the constant availability of coffee and hot water. Overall, while the breakfast aspect left much to be desired, the rest of the stay was generally positive according to guest feedback.
The Quality Inn & Suites Detroit Metro Airport is currently undergoing renovations, with various areas of the hotel in different phases of completion. Guests noted that, although the facility is being updated, the cleaning standards in rooms and common areas like hallways and elevators are subpar. Several rooms were highlighted for having sticky floors, stained sheets, and dusty surfaces. Despite these issues, some rooms were equipped with useful amenities such as a large bed, iron, hairdryer, microwave, minibar, and coffee maker. However, it's clear that the discomfort from broken furniture, poor cleanliness, and outdated room conditions often overshadowed these conveniences. The pervasive smell and occasional lack of attention from staff further detracted from the overall experience. While the hotel's potential for improvement is acknowledged with its ongoing renovations, immediate enhancements in cleanliness and service are needed to meet guest expectations.
The guest reviews for the Quality Inn & Suites Detroit Metro Airport reveal mixed impressions regarding the beds. On a positive note, some guests found the beds to be comfortable, enhancing their overall satisfaction with the room. The cleanliness of both the beds and the rooms was also noted favorably. However, there were concerns from other guests, with reports of uncomfortable mattresses and issues such as squeaking and broken bed frames affecting their sleep experience. Additionally, discrepancies in bed size between what was booked and what was provided were highlighted, causing some dissatisfaction. Despite these challenges, the comfortable and clean setups were appreciated by several guests.
At the Quality Inn & Suites Detroit Metro Airport, guest reviews highlight significant concerns regarding cleanliness and general maintenance. Rooms consistently receive poor ratings for cleanliness, with guests noting dirty carpets, stained shower floors, and finger marks on various surfaces. The state of the bathrooms has been mentioned numerous times, with some reviewers encountering mysterious liquids and visible residues on countertops and mirrors. Despite having excellent beds, the rooms overall have been described as filthy, with persistent odors reminiscent of a neglected building.
Common areas such as hallways and the lobby also fail to meet expectations, as they are frequently described as dirty and in need of renovation. The building itself appears outdated and broken, further detracting from the guest experience. Issues such as plumbing problems and low water pressure exacerbate these concerns. While the hotel offers certain amenities, including rooms with comfortable bedding, these positives are overshadowed by the general lack of cleanliness and maintenance throughout the property.
Overall, guest reviews suggest that the Quality Inn & Suites Detroit Metro Airport could benefit significantly from a comprehensive cleaning and remodeling to elevate its standards and improve guest satisfaction.
At the Quality Inn & Suites Detroit Metro Airport, guests frequently note the friendliness and helpfulness of the hotel staff. Many reviews highlight the positive interactions with the night staff, describing them as nice and accommodating. Front desk workers are often praised for their politeness and cheerful attitude, offering prompt assistance and superb service, like immediate shuttle pickups.
However, experiences are mixed, with some guests encountering less favorable interactions. A few mention rude or unkind behavior particularly during night shifts or when dealing with specific staff members. Complaints include attitude problems when handling guest inquiries and occasional disruptions, such as midnight disturbances. Despite these occasional lapses, the overall impression suggests a generally supportive and well-meaning staff eager to assist guests throughout their stay, although there is room for improvement in certain areas of customer service.
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Location
Breakfast
Rooms
Beds
Cleanliness
Common areas such as hallways and the lobby also fail to meet expectations, as they are frequently described as dirty and in need of renovation. The building itself appears outdated and broken, further detracting from the guest experience. Issues such as plumbing problems and low water pressure exacerbate these concerns. While the hotel offers certain amenities, including rooms with comfortable bedding, these positives are overshadowed by the general lack of cleanliness and maintenance throughout the property.
Overall, guest reviews suggest that the Quality Inn & Suites Detroit Metro Airport could benefit significantly from a comprehensive cleaning and remodeling to elevate its standards and improve guest satisfaction.
Staff
However, experiences are mixed, with some guests encountering less favorable interactions. A few mention rude or unkind behavior particularly during night shifts or when dealing with specific staff members. Complaints include attitude problems when handling guest inquiries and occasional disruptions, such as midnight disturbances. Despite these occasional lapses, the overall impression suggests a generally supportive and well-meaning staff eager to assist guests throughout their stay, although there is room for improvement in certain areas of customer service.
No, Quality Inn & Suites Detroit Metro Airport doesn't have any pool.
No, a spa isn't available at Quality Inn & Suites Detroit Metro Airport.
No, Quality Inn & Suites Detroit Metro Airport doesn't allow dogs.
No, parking facilities aren't available at Quality Inn & Suites Detroit Metro Airport.
Yes, Quality Inn & Suites Detroit Metro Airport has a gym.
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