Holiday Inn Express Rochester - University Area by IHG
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Summary of reviewsThe Holiday Inn Express Rochester - University Area by IHG, garners predominantly positive feedback from guests, particularly for its strategic and convenient location. Situated near the airport, local hospitals, University of Rochester, restaurants, shopping centers and major highways, it caters to a diverse group of travelers, including business attendees and outdoor enthusiasts.
The breakfast service at the hotel receives commendation for its diversity and freshness, including hot food options and grab-and-go items. The breakfast staff's politeness enhances the overall morning experience. Though a few guests experienced minor issues with food variety and service adequacy, the majority appreciated the value and convenience offered.
Rooms at the hotel are generally praised for their size, comfort and cleanliness, frequently described as spacious and recently updated. Soft beds and requisite amenities contribute to a comfortable stay. However, certain cleanliness issues, such as occasional hair on linens and worn carpeting, were noted, indicating a need for some improvements. Instances of bedbugs and loud toilet flushing were among the sporadic complaints.
Cleanliness throughout the establishment received mixed feedback. While many guests found the rooms and bathrooms clean and cozy, some reported issues in common areas, including dirty hallways and elevators. Housekeeping inconsistencies also surfaced with some guests noting lapses in room cleaning during their stay.
The hotel staff stands out for their exceptional friendliness and helpfulness. From the front desk to the breakfast crew, staff members are regularly highlighted for their accommodating nature and politeness, ensuring a warm and welcoming atmosphere for all guests.
The hotel's pool is appreciated, particularly by families with children, for its warm water and overall enjoyment despite a few concerns about pool area temperature and occasional cleanliness issues. The sign-up policy for pool usage, restricting sessions to 45 minutes, was a point of contention for some guests.
Beds in the hotel are commonly described as comfortable with king-size beds receiving specific praise. Yet, there were a few reports of mattress hardness and occasional unwashed sheets, signifying room for enhancement in this area.
Overall, the Holiday Inn Express Rochester - University Area presents a solid three-star experience marked by a blend of comfort, convenience and hospitality. Although there are areas for improvement, such as housekeeping consistency and some dated aspects of the facility, the hotel remains a favorable choice for many travelers due to its excellent location, friendly staff and comfortable accommodations.
Categories
The breakfast service at the hotel receives commendation for its diversity and freshness, including hot food options and grab-and-go items. The breakfast staff's politeness enhances the overall morning experience. Though a few guests experienced minor issues with food variety and service adequacy, the majority appreciated the value and convenience offered.
Rooms at the hotel are generally praised for their size, comfort and cleanliness, frequently described as spacious and recently updated. Soft beds and requisite amenities contribute to a comfortable stay. However, certain cleanliness issues, such as occasional hair on linens and worn carpeting, were noted, indicating a need for some improvements. Instances of bedbugs and loud toilet flushing were among the sporadic complaints.
Cleanliness throughout the establishment received mixed feedback. While many guests found the rooms and bathrooms clean and cozy, some reported issues in common areas, including dirty hallways and elevators. Housekeeping inconsistencies also surfaced with some guests noting lapses in room cleaning during their stay.
The hotel staff stands out for their exceptional friendliness and helpfulness. From the front desk to the breakfast crew, staff members are regularly highlighted for their accommodating nature and politeness, ensuring a warm and welcoming atmosphere for all guests.
The hotel's pool is appreciated, particularly by families with children, for its warm water and overall enjoyment despite a few concerns about pool area temperature and occasional cleanliness issues. The sign-up policy for pool usage, restricting sessions to 45 minutes, was a point of contention for some guests.
Beds in the hotel are commonly described as comfortable with king-size beds receiving specific praise. Yet, there were a few reports of mattress hardness and occasional unwashed sheets, signifying room for enhancement in this area.
Overall, the Holiday Inn Express Rochester - University Area presents a solid three-star experience marked by a blend of comfort, convenience and hospitality. Although there are areas for improvement, such as housekeeping consistency and some dated aspects of the facility, the hotel remains a favorable choice for many travelers due to its excellent location, friendly staff and comfortable accommodations.
Business Hotel
The hotel likely provides business-friendly amenities and services.
Accessible Hotel
Provides accessible rooms for both mobility and hearing impaired guests. Mobility accessible rooms feature roll-in showers. The hotel includes accessible parking, a reachable front desk, elevators, and an accessible first-floor washroom.
3-Star Hotel
Offers a dependable stay with comfortable rooms and a complimentary breakfast. Its proximity to the university area makes it convenient for visitors to the institution.
Hotel with Indoor Pool
Guests consistently praise this hotel's indoor heated pool, specifically noting its cleanliness and comfortable warm temperature. This ensures a pleasant swimming experience for all visitors.
Hotel near Golf Courses
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Pool Lap Lanes
Hotel with Gym
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Guest Reviews
Holiday Inn Express Rochester - University Area stands out for its exceptional location, which has received repeated praise from guests. The hotel is notably convenient for those needing proximity to major points of interest such as the airport, local hospitals and the University of Rochester. Guests appreciate the ease of access from the highway and the close vicinity to the bike trail, which adds an extra layer of convenience for outdoor enthusiasts.
The location is also lauded for its proximity to various restaurants and shopping centers, making dining and retail options readily accessible. Visitors mentioned the hotel is a perfect stay for trips to the Strong Museum or Rochester Institute of Technology. Business travelers and those attending events have found the location particularly beneficial due to its closeness to their destinations.
Overall, the Holiday Inn Express Rochester - University Area offers a blend of comfort, ease of access and strategic positioning, making it a favorable choice for a variety of travelers.
The breakfast at Holiday Inn Express Rochester - University Area receives generally positive feedback from guests. Many appreciate the variety of breakfast options available with some describing it as wonderful, fresh and having a good selection of both hot foods and grab-and-go items. The offerings include diverse and hot items, which many found satisfying and delicious. Several reviews highlight the politeness and friendliness of the breakfast staff, contributing to an enjoyable morning experience. Guests also mentioned enjoying features like the pancake maker and the convenience of having coffee and tea available throughout the day.
However, there were a few mixed opinions. While many found the breakfast to be great, some guests felt it was just okay or noted that it could have been better, particularly in terms of service. A handful of reviews mentioned specific issues such as busy breakfast times, cold food or a lack of variety. Despite these occasional criticisms, the breakfast is often praised for its value, selection and the overall pleasant dining experience provided by the hotel.
The rooms at Holiday Inn Express Rochester - University Area receive a mix of praise and critique. Many guests highlight the rooms' generous size, comfortability and cleanliness, describing them as both large and newly renovated. Visitors find the beds particularly soft and conducive to peaceful sleep and appreciate the rooms having all necessary amenities. Several reviews also commend the hotel's proximity to city destinations.
On the downside, some guests experienced issues with cleanliness, noting instances of hair on the pillows, sheets and carpet. Others mention problems such as a lack of hot water, insufficient towels and noisy toilet flushing systems. Complaints about threadbare and worn carpeting suggest that some rooms could use a refresh. Additionally, there were reports of room sizes being too small and bedbugs being an issue. Despite these drawbacks, the overall sentiment leans toward a positive experience due to the room's amenities and cleanliness.
Many guests at the Holiday Inn Express Rochester - University Area by IHG, found the beds to be comfortable and cozy with several praising the softness and comfort of the mattresses. A notable appreciation was for the king-size beds, described as nice and comfortable. However, not all reviews were positive; some guests pointed out issues with bed hardness and the need for mattress replacements. A few also mentioned experiencing unwashed sheets or metal frames sticking out. Overall, while there is a mix of opinions, the general sentiment leans towards a satisfactory sleep experience despite some areas for improvement.
The Holiday Inn Express Rochester - University Area garners a variety of responses regarding its cleanliness. Positive remarks highlight that the property, including rooms and bathrooms, is generally clean and comfortable. Guests noted the facility as clean and some described their rooms as exceptionally clean and cozy. The hotel underwent updates and was described as immaculately clean with guests appreciating the friendly staff and amenities like a great breakfast and proximity to a good restaurant.
However, there are notable cleanliness issues. Common areas such as hallways, floors, elevators and the dining area were reported as dirty. Specific complaints included unpleasant odors in hallways, clogged toilets, dirty towels and black hairs on pillows and sheets. Some guests mentioned lack of hot water, dirty common areas and instances of mold. Housekeeping inconsistencies were noted with some guests reporting that their rooms were not cleaned during their stay.
Overall, while the hotel has commendable aspects in terms of room cleanliness and comfort, some significant housekeeping issues need addressing to enhance the guest experience.
At the Holiday Inn Express Rochester - University Area by IHG, guest feedback highlights the exceptional responsiveness and friendliness of the staff. Frequent mentions of a super kind and courteous front desk reception underscore the warm welcome visitors receive upon arrival. Guests consistently describe the staff as being incredibly polite, helpful and accommodating with instances of early check-ins being granted. The kitchen and breakfast crew also stand out for their pleasant demeanors, ensuring a wonderful start to the day. Every interaction, whether with the front desk personnel or morning staff, is marked by a high level of amiability and helpfulness. Despite a few isolated criticisms, the overwhelming sentiment points to a team dedicated to creating a positive and hospitable experience for all guests.
The pool at the Holiday Inn Express Rochester - University Area by IHG, received mixed but overall positive reviews. Families seemed to appreciate it most with several guests mentioning that their children enjoyed the pool. The warmth of the water was a recurring highlight, making the experience comfortable for swimmers. Although it was noted that the pool area could be cold and the cleanliness of the pool itself was occasionally questioned, many guests found the pool pleasing and fun. However, the pool's size did not always match expectations based on the pictures. Guests also had to adhere to a sign-up policy to use the pool, limiting access to 45-minute sessions. For some, the pool was a standout feature of their stay, despite these restrictions.
Holiday Inn Express Rochester - University Area by IHG, offers a three-star experience, characterized by its simplicity and functionality. While some guests found the hotel to be passable and pleasant, impressions varied with comments on the dated and somewhat noisy environment. Cleanliness and a sense of newness were noted as areas for improvement, particularly given the price point. Despite its average standing, the hotel maintains basic amenities and provides a convenient stay for travelers. However, noise from the housekeeping staff and the age of the facilities were recurring concerns.
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Location
The location is also lauded for its proximity to various restaurants and shopping centers, making dining and retail options readily accessible. Visitors mentioned the hotel is a perfect stay for trips to the Strong Museum or Rochester Institute of Technology. Business travelers and those attending events have found the location particularly beneficial due to its closeness to their destinations.
Overall, the Holiday Inn Express Rochester - University Area offers a blend of comfort, ease of access and strategic positioning, making it a favorable choice for a variety of travelers.
Breakfast
However, there were a few mixed opinions. While many found the breakfast to be great, some guests felt it was just okay or noted that it could have been better, particularly in terms of service. A handful of reviews mentioned specific issues such as busy breakfast times, cold food or a lack of variety. Despite these occasional criticisms, the breakfast is often praised for its value, selection and the overall pleasant dining experience provided by the hotel.
Rooms
On the downside, some guests experienced issues with cleanliness, noting instances of hair on the pillows, sheets and carpet. Others mention problems such as a lack of hot water, insufficient towels and noisy toilet flushing systems. Complaints about threadbare and worn carpeting suggest that some rooms could use a refresh. Additionally, there were reports of room sizes being too small and bedbugs being an issue. Despite these drawbacks, the overall sentiment leans toward a positive experience due to the room's amenities and cleanliness.
Beds
Cleanliness
However, there are notable cleanliness issues. Common areas such as hallways, floors, elevators and the dining area were reported as dirty. Specific complaints included unpleasant odors in hallways, clogged toilets, dirty towels and black hairs on pillows and sheets. Some guests mentioned lack of hot water, dirty common areas and instances of mold. Housekeeping inconsistencies were noted with some guests reporting that their rooms were not cleaned during their stay.
Overall, while the hotel has commendable aspects in terms of room cleanliness and comfort, some significant housekeeping issues need addressing to enhance the guest experience.
Staff
Pool
3 Star
Yes, Holiday Inn Express Rochester - University Area by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Pool Lap Lanes.
No, a spa isn't available at Holiday Inn Express Rochester - University Area by IHG.
No, Holiday Inn Express Rochester - University Area by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Rochester - University Area by IHG.
Yes, Holiday Inn Express Rochester - University Area by IHG has a gym.
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