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Chateau Roberval

Roberval , 1225 Marcotte (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsChateau Roberval offers a highly praised experience, particularly for those valuing convenience and family-friendly amenities. Its prime location, just steps from key tourist attractions and amenities, makes it an ideal base for exploration in the area. Guests appreciate the availability of ample, free parking, as well as the hotel's proximity to a shopping center and festivals, which adds to its appeal as a practical choice for families.

The hotel earns commendations for its spacious and comfortable rooms, which are clean and equipped with useful amenities like a fridge and microwave. Although some rooms may lack natural daylight and could benefit from updates, the overall ambiance is modern and welcoming. Complementing this is the attentive and friendly staff, who enhance the guest experience with exceptional service, making everyone feel at ease and well cared for.

Dining at Chateau Roberval is generally well-regarded, especially the dinners, which are described as excellent and delicious. While occasional critiques mention slower service and a need for more menu variety, the quality of the food and welcoming environment receive positive feedback. Breakfast also garners accolades for its hearty and plentiful buffet, though there is room for improvement in communication about pricing and choices.

The facilities, including a delightful indoor pool and spa, stand out, particularly for families with children who enjoy these amenities. The presence of a games room and bowling alley further caters to young ones, making it an attractive family destination. Wi-Fi access is generally reliable, though performance can vary, providing functional connectivity most of the time.

As a three-star accommodation, Chateau Roberval delivers good value for money. While not boasting the grandeur of a traditional chateau, it offers a satisfactory standard of accommodation, with clean rooms and comfortable beds exceeding expectations for its classification. Overall, Chateau Roberval is a reliable and enjoyable choice for travelers seeking a pleasant and straightforward stay with ample amenities and attentive service.
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Categories

Hotel with Spa

Family Friendly Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Deluxe Room Superior rooms contain a refrigerator and ironing facilities.

Queen Room (2 Adults) This room includes free Wi-Fi and a flat-screen cable TV.

Queen Room with 2 Queen Beds (3 Adults) This room includes free Wi-Fi and a flat-screen cable TV.

Superior Queen Room (2 adults) Superior rooms contain a refrigerator and ironing facilities.

About Chateau Roberval

License: 026423

Guest Reviews

7.6

Good

Location

Chateau Roberval enjoys a prime location that guests frequently praise for its convenience and accessibility to a myriad of attractions and services. Nestled in a commercial area with a large parking lot, the hotel is just a stone's throw away from a major shopping center and essential amenities like an IGA grocery store, making it easy for travelers to settle in. Its proximity to key tourist sites such as Lake Saint Jean, the Saint-Félicien Zoo, and the historic village of Val-Jalbert makes it an ideal base for exploration. Guests also appreciate the easy access to the marina, which offers picturesque views and a pleasant area to explore on foot. Access to an indoor pool and proximity to a public beach further enhance the family-friendly appeal of the location. While it's a short drive from the vibrant city center and local dining options, the tranquil setting allows visitors to enjoy both convenience and relaxation during their stay.

Breakfast

Chateau Roberval's breakfast offerings are a mix of varied experiences, capturing the essence of both appealing and challenging aspects. Many guests have praised the buffet for being hearty and plentiful, with a wide array of selections including eggs, meats, pancakes, waffles, fruits, and beverages like orange juice. The quality and taste of the food often receive commendable mentions, with several guests labeling the breakfast as excellent or very good, appreciating its diversity and satisfying nature.

However, there are notes of inconsistency in the overall experience. Some guests express concerns over the price of breakfast when not included in the room rate, suggesting it feels expensive relative to what's provided. There is also mention of breakfast charges not being clearly communicated, which contributed to a sense of incomprehension about the value offered. Despite these concerns, the affordability of the continental breakfast impresses others, and some find the price reasonable if included as part of the room rate.

Service during breakfast shines through with positive mentions of friendly and efficient staff, contributing to a welcoming atmosphere which enhances the dining experience. Yet, there are remarks about a lack of options from the menu, suggesting room for improvement in flexibility and choice. In holiday periods or special occasions, like Christmas, the continental breakfast is reported to be particularly enjoyable, offering good quality and service akin to that found in a restaurant setting.

The breakfast experience at Chateau Roberval seems to hinge on expectations around inclusion and pricing, with the buffet itself largely meeting guest satisfaction in terms of quantity and quality. To align with guest expectations, enhancing clarity around pricing and choices could be key to transforming breakfast at Chateau Roberval from merely satisfactory to exceptional.

Dinner

Guests who dined at the restaurant of Chateau Roberval generally had positive experiences, particularly praising the dinners. Many reviewers noted that the meals were very good, with some describing them as excellent, delicious, and highly recommended. The service received commendations for its exceptional quality, enhancing the dining experience. Despite these positive aspects, a common critique highlighted the slow service and long waits, possibly due to understaffing, which seemed to affect the overall ambiance and efficiency of the dining room. Furthermore, while the food quality received high marks, some guests felt the menu could benefit from additional vegetarian options and an update in both offerings and decor. The restaurant environment was regarded as clean and welcoming, and guests appreciated the cozy setting, pool, and jacuzzi facilities. Although some found meal prices to be on the higher side, they generally viewed the food as worth the cost. Despite a mixture of reviews about the service speed and pricing, the quality and preparation of the dishes at Chateau Roberval left many guests satisfied.

Rooms

Chateau Roberval appears to offer guests a pleasant experience with its accommodating rooms and noteworthy cleanliness. Travelers have repeatedly highlighted the spaciousness and comfort of the rooms, noting that many are well-equipped with amenities like a fridge and microwave. Despite some variability in room size, most guests found the accommodations to be of adequate size, with comfortable beds ensuring a restful stay. The attentive staff also contributes positively to the experience, providing friendly and courteous service.

Cleanliness is consistently praised, with rooms described as very clean and well-arranged. The hotel's modern style and soundproofing add to the appeal, maintaining a quiet atmosphere despite its lively facilities like the indoor pool. Some rooms, unfortunately, face the pool and lack natural daylight, impacting the ambiance. A few reviews mention issues like the absence of air conditioning and fluctuating water temperatures, yet these do not seem to overshadow the overall quality of the stay.

Guests have also noted that while the bathrooms and some furniture may benefit from updates, these aspects do not significantly detract from the overall satisfaction. With its combination of modern facilities and attentive service, Chateau Roberval delivers an enjoyable stay, balancing comfort and function effectively.

Beds

Chateau Roberval offers a range of experiences when it comes to its bedding and room comfort, with several guests highlighting different aspects. Many visitors appreciated the comfort of the beds, noting them as very comfortable, clean, and conducive to a restful stay. The bedding was frequently mentioned positively for its cleanliness and comfort; some guests found the rooms to be well-soundproofed, adding to a peaceful environment.

However, there was a notable number of reviews pointing out issues with the mattresses and pillows. Some guests described the mattresses as too hard, leading to discomfort and even back pain. Others remarked on the low quality and deformation of the pillows, which were sometimes noted as thin or small. There were mentions of the beds being of varying sizes, not always matching expectations for queen size.

Despite this mix of feedback, some guests found their beds to be perfect, striking the right balance of firmness and comfort for them. The quality of the bedding appeared to fluctuate across different rooms, prompting varied responses. Overall, while some guests enjoyed a comfortable stay, others suggested that the hotel could benefit from updating its mattresses and pillows to enhance guest satisfaction.

Cleanliness

Chateau Roberval offers a primarily satisfying experience when it comes to cleanliness, with many guests highlighting the clean and well-maintained nature of the rooms. The hotel earns praise for its welcoming atmosphere and attentive staff, often described as friendly and polite. Most guests found the common areas, including the corridors and elevators, to be in commendable condition. Many appreciated the comfort of clean and quiet rooms, with some mentioning the pleasing views over the pool area. The hotel's pool and whirlpool were described positively, although occasional comments pointed to less-than-ideal water conditions.

While the overall impression tends to be favorable, there are occasional remarks about inadequate housekeeping, particularly for longer stays, and instances where rooms could have benefited from a more thorough cleaning. Some reported issues with bedding and bathroom cleanliness, along with sporadic mentions of dust and stray hairs. However, the premises overall are described as pleasant and well-located, balancing some concerns with the positive ratings of modernity and an enjoyable ambiance.

Staff

The staff at Chateau Roberval consistently receive high praise for their friendliness and welcoming demeanor. Guests frequently note the warm and courteous reception, with many highlighting the prompt and attentive service offered throughout their stay. The front desk team is described as accommodating and helpful, ensuring guests feel at ease upon arrival. The restaurant staff also stand out for their exceptional service, remaining courteous and attentive. Housekeeping teams add to the positive experience with their friendly and cheerful interactions.

Despite occasional remarks pointing to inexperience and variation in professionalism, the hotel's team generally manages to leave a favorable impression with their dedication and responsiveness to guests' needs. Overall, the staff's friendliness and hospitality contribute significantly to a pleasant stay, complementing the hotel's other amenities like the pool, spa, and dining options.

Wi-Fi

Chateau Roberval offers guests a generally positive experience with its Wi-Fi connectivity, despite some occasional challenges. Some visitors have commended the hotel for providing high-performing Wi-Fi, noting that the internet speed was fast in the rooms and the lobby, where it worked particularly well. Guests can also rely on the availability of Wi-Fi alongside other amenities such as TV. However, the hotel has faced criticism regarding weak Wi-Fi signals and slower speeds during the evening, suggesting that while availability is consistent, performance can vary based on time and location within the hotel. Overall, guests can expect functional Wi-Fi during their stay, with room and lobby connections generally providing the best service.

Spa

Chateau Roberval offers an inviting spa experience complemented by a delightful indoor pool. Guests frequently appreciate the perfect temperature of the spa, which provides a relaxing atmosphere. The warm and welcoming service further enhances the overall satisfaction, making visitors feel well-cared for during their stay. Families find the spa and pool particularly appealing, with children especially enjoying these amenities. Despite a couple of hiccups, such as the spa not being functional on occasion, the overall feedback on the spa and pool facilities at Chateau Roberval remains positive, ensuring a pleasant visit for most guests.

Parking

Chateau Roberval offers a variety of parking options noted for their convenience and accessibility. Guests frequently appreciate the large, free parking lot located in front of the hotel, providing ample room for vehicles and trailers. Many visitors find parking easy and straightforward, with a significant outdoor space available. Additionally, the secured bike parking is a valued feature for cyclists. While some reviews mention the parking area being a bit small or lacking in some aspects, overall, the parking facilities are well-regarded for accommodating guests' needs, especially for those traveling with larger vehicles or trailers. The presence of a large retail space nearby further enhances the practicality of the location.

Family

Chateau Roberval emerges as a highly recommended destination for families, particularly those traveling with children. The hotel is praised for its family-friendly environment, offering comfortable and spacious rooms ideally suited for accommodating families of four. With amenities like a pool, games, and a bowling alley, children find plenty of entertainment to keep them occupied. Parents appreciate the tranquility and enjoyable atmosphere that cater specifically to young ones, making it a perfect spot for a family getaway. The cleanliness and hospitality of the staff also receive commendation, ensuring a pleasant and accommodating stay. While the restaurant onsite is noted for its quality, families might find it a bit pricey, but the convenient location near local stores and the festival site adds to its appeal as an accessible and enjoyable family retreat.

3 Star

Chateau Roberval presents itself as a modest 3-star accommodation that offers good value for money, despite not closely resembling the grandeur associated with a traditional chateau. Guests appreciate the overall cleanliness of the rooms and the comfort of the beds, which exceed the expectations typically associated with a three-star establishment. Though its location is slightly removed from the city center, the hotel compensates with competitive pricing relative to the level of service provided. Visitors highlight a generally positive experience, suggesting the hotel is a reliable choice for those seeking a straightforward stay. However, potential guests might want to temper their expectations regarding the luxury and condition of the facilities, as some elements appear to fall short of the advertised images and ratings. Overall, given its price point, Chateau Roberval provides an acceptable standard of accommodation for travelers.

No, Chateau Roberval doesn't have any pool.

Yes, a spa is available at Chateau Roberval.

No, Chateau Roberval doesn't allow dogs.

Yes, parking facilities are available at Chateau Roberval.

Yes, Chateau Roberval has a gym.

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