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Summary of reviewsMotel 6-Roanoke, TX - Northlake - Speedway offers a highly convenient location that consistently receives positive remarks from guests. Situated near the Texas Motor Speedway, it provides an ideal setting for event attendees, ensuring ease of access and a great vantage point. The surrounding area enhances its appeal with a variety of nearby restaurants, malls, and attractions, as well as easy highway access, making it a practical and budget-friendly option for travelers seeking convenience and variety.
The motel's staff experiences vary, with some visitors praising the friendliness, politeness, and attentiveness of specific staff members, such as Barbara and Cash. These positive interactions contribute to a welcoming atmosphere and a sense of security for guests. However, inconsistency in customer service has been noted, with some interactions described as rude or defensive, particularly at the front desk and in response to requests for room cleaning and amenities. Despite these mixed reviews, the staff's efforts in maintaining a safe and clean environment are acknowledged.
Cleanliness at Motel 6-Roanoke, TX presents an area for improvement. While the external grounds, hallways, lobby, and parking lot are well-kept, rooms and communal areas experience recurring issues. Guests report mold, mildew, unpleasant odors, and the presence of pests, which detract from the overall experience. Inadequate housekeeping services and concerns with linen cleanliness further contribute to dissatisfaction. Enhancing cleaning practices, especially in the rooms and wider facility, could significantly improve guests' satisfaction.
Overall, Motel 6-Roanoke, TX - Northlake - Speedway benefits from a convenient location and the positive interactions of some staff members, but could enhance the guest experience through improvements in cleanliness and consistency in customer service.
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