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Holiday Inn Riyadh Al Qasr by IHG

Riyadh , Olaya Main Road (Show on Map)

7.2

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHoliday Inn Riyadh Al Qasr by IHG, offers several notable positives that enhance the guest experience, making it a favorable accommodation choice in Riyadh.

The hotel's **prime location** in the heart of Riyadh is highly appreciated by visitors, as it provides convenient access to various shops, restaurants and landmarks. Despite the central setting, the hotel maintains a tranquil atmosphere, contributing to an overall pleasant stay.

**Breakfast** receives generally favorable reviews for its variety and quality with a buffet that offers multiple cuisine options. The service provided by the breakfast staff is often praised for being polite and outstanding. However, there are some criticisms about variety and occasional logistical issues.

For **dinner**, the hotel garners a mix of praise and critique. While the quality and variety are often appreciated, some guests found the offerings limited and repetitive, along with slow service and high prices. Room service experiences also vary, but overall, the food's taste and presentation are positively noted.

Regarding **rooms**, guests find them spacious, comfortable and clean with some offering great views. However, there are significant concerns about outdated furniture, maintenance issues and occasional cleanliness lapses that detract from the overall positive experience.

In terms of **cleanliness**, while many guests praise the tidiness and well-maintained sections, there are recurrent complaints regarding dusty and musty-smelling areas, indicating a need for better consistency.

The **staff** at the hotel are one of its strongest assets, consistently receiving praise for their friendliness, professionalism and prompt service. Individual employees are often highlighted for their exceptional behavior, significantly enhancing the overall guest experience.

**WiFi** service is a notable weak point with many guests reporting slow speeds and unreliable connections, impacting their stay negatively.

The **spa** facilities at the hotel receive mixed feedback, particularly the men's spa, which some found underwhelming due to temperature issues and lack of availability for women.

For **fitness** enthusiasts, the gym facilities are considered decent but require better maintenance and accessibility, especially for women.

The **swimming pool** garners mixed feedback with significant limitations for family utilization and issues like cold water and bad odors detracting from the experience.

**Parking** is another area needing improvement with limited spaces and congestion causing inconvenience. Suggestions for expansion and better organization are common among guests.

The hotel provides a **family-friendly** environment with spacious rooms, contributing to a comfortable stay for families. However, issues like inconsistent availability of the swimming pool for children and extra charges for children's meals are points for improvement.

Guests generally find the **beds** comfortable with high praise for the pillows, although there are occasional complaints about bed size and mattress firmness.

Overall, while Holiday Inn Riyadh Al Qasr offers strong positive aspects such as location, staff and comfortable accommodations, it has several areas requiring significant enhancements, particularly in maintenance, WiFi service and dining variety, to fully meet guest expectations.
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Categories

Hotel near Golf Courses

This hotel is conveniently located, noted as being just one minute away by car from Riyadh Golf Courses. Its close proximity makes it a practical choice for golf lovers.

Hotel with Free Wi-Fi

This hotel offers reliable and complimentary Wi-Fi, ensuring guests can stay connected with ease. The combination of comfortable accommodations and efficient internet service makes it a practical choice for all types of travelers.

Business Hotel

This hotel is suitable for business travelers and offers facilities for meetings. It is located on Olaya Main Road.

Hotel with Gym

This hotel provides a fitness center for guests. It offers basic equipment for maintaining a workout routine while traveling.

4-Star Hotel

Situated on Olaya Main Road, this hotel offers comfortable rooms and a range of amenities. Its central location provides easy access to various attractions and business venues in Riyadh.

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Hotel with Parking

Accessible Hotel

Hotel with Indoor Pool

Room Types

Standard King Room - Smoking Featuring complimentary WiFi, this room offers a King size bed, a mini bar, a work desk and a private bathroom.

Standard King Room - Non-Smoking The hot tub is the standout feature of this double room. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Club King Room - Non Smoking Spacious 35 square metre King Room with separate lounge area you can surf the web with complimentary WiFi and enjoy extras like fruit bathrobes and slippers

Standard Twin Room - Non-Smoking This twin room features two twin beds, a bathrobe, minibar and air conditioning.

Standard Twin Room - Smoking This twin room's special feature is the hot tub. Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Standard Room This double room's special feature is the hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Superior Double Room - Non-Smoking This double room features a hot tub. Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

One Bedroom King Suite - Non-Smoking Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite offers a minibar, a tea and coffee maker, a dining area, a flat-screen TV with satellite channels, as well as city views. The unit has 1 bed.

1 Double Bed Suite Smoking Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite provides a minibar, a tea and coffee maker, a dining area, a flat-screen TV with satellite channels, as well as city views. The unit offers 1 bed.

About Holiday Inn Riyadh Al Qasr by IHG

License: 10007181

Guest Reviews

7.2

Good

Location

Holiday Inn Riyadh Al Qasr boasts a prime location in the heart of Riyadh, ideal for travelers with business or leisure activities in the city center. It is recognized for being centrally located, providing convenient access to various shops, restaurants and notable landmarks, including the King Fahd National Library and the Faisaliah Tower. Despite its bustling surroundings, guests appreciate the tranquility and ease of entry and exit procedures the hotel offers. The proximity to amenities such as hospitals, markets and tourist attractions makes it a highly suitable choice for visitors.

The location receives consistent praise for its convenience with several guests highlighting the short walking distance to local malls and the ease of access to essential services. Although the central area can be crowded and traffic-heavy at times, the benefits of staying close to key parts of Riyadh outweigh the drawbacks for many guests. The hotel’s peaceful ambiance and comfortable accommodations add to its appeal, ensuring a pleasant stay.

Overall, the excellent location of Holiday Inn Riyadh Al Qasr, combined with its cleanliness, reasonable pricing and quality service, makes it a well-regarded option for travelers seeking a comfortable and strategically placed accommodation in Riyadh.

Breakfast

Holiday Inn Riyadh Al Qasr seems to offer a generally positive breakfast experience with many guests praising the good quality and variety of options available. The breakfast buffet is noted for being clean and generously laid out with multiple cuisine options that are artistically prepared and taste delicious. There's a strong appreciation for the service provided with staff being described as polite, outstanding and good at what they do.

Several reviews highlighted the complimentary breakfast offers and free breakfast availability, adding to the guest satisfaction. A few suggested that more Indian dishes could be added to enhance the meal diversity. Despite some positive feedback and the availability of a rich breakfast buffet, a portion of guests felt the variety and quality of the food could be improved. There were mixed opinions on the range of choices with some describing the breakfast as superb, while others found it not up to par ordinary or below expectations.

Additionally, some logistical issues were mentioned—like missing coffee machines and the pricing discrepancies for breakfast, which seemed to irritate some guests. There were also remarks about maintenance disturbances and the dated appearance of the breakfast facility itself. Generally, though, the feedback leans positively, especially toward the diversity, taste and service quality of the breakfast offered.

Dinner

Holiday Inn Riyadh Al Qasr impresses guests with its culinary offerings, particularly for breakfast and lunch, which are often praised for their exquisite taste and artistic presentation. The restaurant ambiance is warm and inviting, featuring elegant decor and soft lighting, making dining a pleasant experience.

Guests frequently note the buffet as a standout feature, describing it as a culinary delight with a delightful aroma of freshly prepared dishes. Many appreciated the variety of options available for dinner and there were instances of complimentary meals being offered to enhance guest experiences. The quality of food generally receives favorable reviews with the breakfast being highlighted as particularly good.

However, there are mixed opinions about dinner service. While some guests enjoyed their complimentary dinners and found the options sufficient, others felt the selection was limited and repetitive. Some reviews pointed out that the dinner was not always served as an open buffet and mentioned slow service and high prices.

Room service also received mixed feedback with some guests appreciating the quality but noting limited options. Despite these criticisms, the overall sentiment remains positive for most meal services at the hotel, especially breakfast and lunch.

Rooms

Holiday Inn Riyadh Al Qasr presents a mixed bag of experiences when it comes to its rooms. On the positive side, many guests appreciated the spaciousness and cleanliness of the rooms, noting that they were well-equipped with everything needed. Several reviews highlighted the comfort and cleanliness of the rooms with some rooms even offering great views. The location of the hotel is also praised for being centrally located, making it convenient for travelers.

However, the hotel falls short in several key areas. A recurring issue is the outdated and worn-out furniture with guests mentioning old and dusty amenities and rooms that appear much less appealing than their photos. Maintenance issues are also frequently reported, including broken fridges, poor bathroom conditions, leaking tubs and non-functional bidets. The lack of windows or windows that cannot be opened, coupled with weak lighting, contribute to a sense of claustrophobia in some rooms.

Guests often faced inconveniences such as late room availability, slow room service and the need to repeatedly get room keys activated. Some reported that the rooms are not cleaned properly and there were complaints about rooms being assigned incorrectly, such as receiving smoking rooms or rooms that do not match the reservation specifications. Additionally, sound insulation appears to be a problem with noise disturbances impacting the comfort of the stay.

Overall, while the Holiday Inn Riyadh Al Qasr does offer some comfortable and clean rooms, it is clear that the hotel needs significant improvements in maintenance, furniture updates and service efficiency to meet the expectations of its guests.

Beds

Holiday Inn Riyadh Al Qasr by IHG, receives mixed reviews concerning their beds. Guests consistently describe the beds as comfortable with many noting the bed comfort as great or extremely comfortable. Additionally, the pillows receive high praise for adding to the overall sleeping experience. However, there are mentions of the beds being too small and certain mattresses being too soft or uncomfortable for some guests.

While comfort is frequently highlighted, several guests did report problems such as bedding not being clean or changed regularly and an occasional bad smell from the blankets. There were also instances where double bed requests were not fulfilled, leading to dissatisfaction. Issues like noisy environments and broken air conditioning affecting sleep quality were also noted. Despite these drawbacks, the general sentiment about bed comfort remains positive for most guests.

Cleanliness

Holiday Inn Riyadh Al Qasr offers a mixed experience in terms of cleanliness. Guests appreciate clean and tidy rooms, peaceful surroundings and the diligent efforts of the cleaning staff. Positive mentions highlight the cleanliness of bathrooms organized spaces and general upkeep of the hotel that provides comfort and an inviting atmosphere. However, these favorable aspects are overshadowed by significant concerns from other guests. Issues include dusty tables, improperly vacuumed floors, old and musty-smelling carpets and overall neglect in areas such as corridors and the lobby. Several guests noted the urgent need for improvements in maintenance and modernization of the facilities. Some rooms had additional problems like broken fridges, dirty carpets and unpleasant odors, reflecting a lack of consistent attention to cleanliness. The restaurant also appeared not up to standard for some visitors, further affecting the overall impression. Despite these criticisms, the efforts of some staff and the well-maintained sections do offer potential for a better experience.

Staff

The staff at Holiday Inn Riyadh Al Qasr by IHG, have received predominantly positive feedback from guests. Reviewers frequently mentioned the friendliness and professionalism of the reception team and highlighted the exceptional behavior of many employees. Specific praise was directed towards individuals such as Mr. Abdullah and the housekeeper for their courteous and attentive service. The housekeeping staff was noted for their excellence and promptness in maintaining cleanliness.

Most guests found the hotel staff cooperative, respectful and quick to respond to requests, contributing to a smooth and welcoming experience. The receptionists, although occasionally criticized for delays during busy times, generally received commendations for their pleasant demeanor and efficient service.

The staff's proactive approach and willingness to assist were consistently highlighted across various departments. However, there were occasional complaints about the reception staff's professionalism and room service efficiency, indicating areas for improvement.

Overall, the hotel's staff played a significant role in enhancing the guests' stay with their polite and friendly interactions creating a positive and accommodating atmosphere. The cooperative and respectful nature of the employees was frequently appreciated, making the hospitality experience commendable.

Wi-Fi

Guests at Holiday Inn Riyadh Al Qasr by IHG, have mixed experiences with the hotel's WiFi service. While some find the WiFi to be solid and functional on mobile devices, there are consistent reports of slow speeds and weak connections. Many reviewers express frustration with the internet being unreliable and difficult to load, particularly on laptops. In some instances, the WiFi does not work at all. Overall, the hotel’s internet service leaves much to be desired with descriptions ranging from very weak to terrible.

Spa

Holiday Inn Riyadh Al Qasr features a men's spa that has left some guests feeling underwhelmed. Several reviewers noted that the pool and steam sauna temperatures were cold and the sauna was often reported as being off. Access to the spa could be improved, according to some reviewers and there were calls for a renovation or reconsideration of the complimentary service. Additionally, the spa is currently not available for women, which was a point of confusion for guests who were not informed about this policy during booking.

Gym

The fitness facilities at Holiday Inn Riyadh Al Qasr receive mixed feedback from guests. Positive remarks emphasize the presence of a good gym and a fitness center. However, there are notable concerns regarding accessibility and maintenance, particularly for women. Many guests noted the absence of a dedicated gym for women or the lack of adequate equipment in the existing one. Additionally, some visitors mentioned the absence of staff for guidance and cleaning in the gym area. The fitness room has also been described as looking tired, indicating a need for refurbishment. In summary, while the hotel does offer gym facilities, improvements are needed, especially to better accommodate female guests and ensure proper maintenance.

Pool

The swimming pool at the Holiday Inn Riyadh Al Qasr faces several issues. Primarily, it is only available for men, meaning families and women do not have access. There have been instances where the pool was either closed for maintenance or out of service. Guests have noted problems like non-recirculating and cold water, which compromise the swimming experience. Additionally, some reviews mention bad odors around the pool area. Overall, the pool facility has received mixed feedback with significant limitations for family utilization.

Parking

Holiday Inn Riyadh Al Qasr by IHG, offers secured parking for its guests, featuring both internal and external free parking lots. However, the parking facilities are generally regarded as limited and not meeting the expectations of many visitors. There is a notable congestion in the available parking spots, which are insufficient and not adequately shaded, causing inconvenience given the hot weather in Riyadh. Guests have pointed out that there are no basement parking options and many of the existing spaces lack proper maintenance, such as renewed asphalt and fresh paint.

The parking areas provided do include some spaces with umbrellas, though these are not enough to meet demand. To improve the overall experience, suggestions include expanding the parking lot organizing the spaces better and introducing a valet parking service. Despite the hotel's efforts to allocate parking for its guests, the facilities need significant enhancements to cater to the needs of all visitors adequately.

Family

Holiday Inn Riyadh Al Qasr by IHG, is well-suited for families seeking a comfortable and enjoyable stay. The hotel provides a family-friendly environment with spacious family rooms, making it a good choice for those traveling with children. While extra charges apply for children's meals, the variety and quality of food offered have been commended. The hotel is described as comfortable and relaxing overall, contributing to a favorable family-oriented atmosphere.

However, there are areas where the hotel could improve, such as providing baby beds and ensuring that facilities like the swimming pool are consistently available, as these are important to families with young kids. Despite some shortcomings, many guests have enjoyed their stays, citing the quiet and safe environment as a significant advantage for families.

4 Star

Holiday Inn Riyadh Al Qasr by IHG, has received mixed reviews from its guests, particularly in terms of its four-star rating. Multiple guests indicated that the hotel does not meet the usual four-star standards with some suggesting a three-star rating would be more appropriate. Comments such as the room not meeting expectations for a four-star hotel and assertions that the hotel does not deserve such a rating were noted.

However, it is not without its merits. Several guests described the hotel as very beautiful and spoke highly of their overall experience. There were recommendations for the hotel, emphasizing its appeal as a beautiful place to stay. Despite discrepancies in star rating, the positive aspects of the hotel's aesthetics and general experience were highlighted by the reviewers.

Business

Holiday Inn Riyadh Al Qasr by IHG, is highly recommended for business travelers based on guest reviews. Its central location is ideal for professionals, particularly those on business trips or with work commitments in Riyadh. The hotel ensures a professional and helpful attitude from its staff, enhancing the overall stay experience.

The hotel's conference services receive high praise for their excellence and event organization for partners is executed flawlessly. Additionally, the business center offers conveniences such as document printing, catering well to the needs of business guests.

While the hotel has limited food options and might not fully match the expectations of a four-star establishment, its suitability for professionals and the respectful response of its employees to guest comments make it a viable choice for business stays. The efficient and expert direction of the reception and general services further contribute to a productive and comfortable visit.

Yes, Holiday Inn Riyadh Al Qasr by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Holiday Inn Riyadh Al Qasr by IHG.

No, Holiday Inn Riyadh Al Qasr by IHG doesn't allow dogs.

Yes, parking facilities are available at Holiday Inn Riyadh Al Qasr by IHG.

Yes, Holiday Inn Riyadh Al Qasr by IHG has a gym.

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