DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate
Riyadh
24.76354000,
46.65938200
,
The Northern Ring Road - Exit 5. Next To The Upcoming King Abdullah Financial District
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate is highly praised for its strategic and convenient location. Set in a prime spot, the hotel is close to major attractions, shopping malls like Riyadh Park and Hayat Mall and offers easy access via the Northern Ring Road. Guests appreciate the peaceful surroundings despite its proximity to lively areas and commend the exceptional customer service of the reception staff.
The breakfast experience garners mixed reviews. Many guests enjoy the variety, quality and delicious offerings of the breakfast buffet, but some express dissatisfaction with the menu's lack of diversity and its repetitive nature, particularly for long stays. The breakfast is also considered expensive by some visitors.
Dinner at the hotel generally receives positive remarks for food quality and variety with guests praising the chefs and staff for their tasty dishes and hospitality. Some guests, however, reported issues such as food poisoning, limited menu options and inconsistent service, which notedly detract from the dining experience.
Rooms at the hotel earn mixed feedback. Guests highlight the cleanliness, comfort, spacious suites and beautiful decor. Noted concerns include small room sizes, poor lighting, worn-out furniture, problems with air conditioning and hot water, noise issues and occasional cleanliness problems like dirty carpets and stained linens. Despite these drawbacks, the responsive and friendly staff often enhances the overall experience.
Cleanliness of the hotel also has varied reviews. Many guests find the environment clean, peaceful and well-maintained, particularly enjoying the clean rooms and hallways. However, others reported issues such as rooms smelling of smoke, untidy carpets, worn-out furniture, lack of proper housekeeping services and intrusive cleaning staff, highlighting a need for more consistent upkeep.
Staff performance receives mixed feedback as well. Guests commonly praise the staff for their courtesy, professionalism and helpfulness, particularly at the reception. However, some guests experienced unhelpful behavior, slow reception service and inconsistent housekeeping standards, indicating areas for improvement.
WiFi performance at the hotel varies with some guests finding it adequate and others reporting slow internet, weak signals and frequent disconnections. The availability of reliable internet appears to be inconsistent.
The beds in the hotel receive mixed reactions. Many guests find the beds comfortable and clean, contributing to a restful experience. Nonetheless, some guests report discomfort with mattresses and pillows, thin duvets and issues such as bad smells in the bedspreads, indicating that bed comfort and cleanliness could be further improved.
In summary, while the DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate excels in location, staff friendliness and certain aspects of dining and room quality, there are notable areas such as breakfast diversity, room maintenance, cleanliness, WiFi and bed comfort that require attention to ensure a consistently positive experience for all guests.
Categories
The breakfast experience garners mixed reviews. Many guests enjoy the variety, quality and delicious offerings of the breakfast buffet, but some express dissatisfaction with the menu's lack of diversity and its repetitive nature, particularly for long stays. The breakfast is also considered expensive by some visitors.
Dinner at the hotel generally receives positive remarks for food quality and variety with guests praising the chefs and staff for their tasty dishes and hospitality. Some guests, however, reported issues such as food poisoning, limited menu options and inconsistent service, which notedly detract from the dining experience.
Rooms at the hotel earn mixed feedback. Guests highlight the cleanliness, comfort, spacious suites and beautiful decor. Noted concerns include small room sizes, poor lighting, worn-out furniture, problems with air conditioning and hot water, noise issues and occasional cleanliness problems like dirty carpets and stained linens. Despite these drawbacks, the responsive and friendly staff often enhances the overall experience.
Cleanliness of the hotel also has varied reviews. Many guests find the environment clean, peaceful and well-maintained, particularly enjoying the clean rooms and hallways. However, others reported issues such as rooms smelling of smoke, untidy carpets, worn-out furniture, lack of proper housekeeping services and intrusive cleaning staff, highlighting a need for more consistent upkeep.
Staff performance receives mixed feedback as well. Guests commonly praise the staff for their courtesy, professionalism and helpfulness, particularly at the reception. However, some guests experienced unhelpful behavior, slow reception service and inconsistent housekeeping standards, indicating areas for improvement.
WiFi performance at the hotel varies with some guests finding it adequate and others reporting slow internet, weak signals and frequent disconnections. The availability of reliable internet appears to be inconsistent.
The beds in the hotel receive mixed reactions. Many guests find the beds comfortable and clean, contributing to a restful experience. Nonetheless, some guests report discomfort with mattresses and pillows, thin duvets and issues such as bad smells in the bedspreads, indicating that bed comfort and cleanliness could be further improved.
In summary, while the DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate excels in location, staff friendliness and certain aspects of dining and room quality, there are notable areas such as breakfast diversity, room maintenance, cleanliness, WiFi and bed comfort that require attention to ensure a consistently positive experience for all guests.
Hotel Taking Steps Towards Sustainability
This hotel is recognized for its concrete measures to reduce energy usage and holds ISO 14001:2015 and ISO 50001:2018 certifications. It also provides an EV charging station for guests.
Family Friendly Hotel
This hotel is often recommended for families visiting Riyadh. It provides a range of facilities and services to cater to family needs.
Business Hotel
The hotel offers easy access to business districts and shopping malls. It has meeting space of 4,000 sq ft. Complimentary parking and free WiFi are available.
Hotel with Parking
This hotel offers parking facilities, adding to the convenience for business travelers and other guests.
EV charging stations
Hotel with Gym
The hotel features a well-equipped fitness center with modern machines and free weights. It also provides a swimming pool and other facilities for relaxation and exercise.
Hotel with EV Charging Stations
Located near the King Abdullah Financial District in Riyadh, this hotel provides EV charging stations. It is on the Northern Ring Road, offering easy access and modern amenities.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Accessible Hotel
3-Star Hotel
About DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate
License: 10006814
Guest Reviews
Location
Breakfast
However, there were also several comments indicating room for improvement. Some guests noted a lack of breakfast diversity with limited options available and mentioned that the menu remained almost the same each day, which made it monotonous for longer stays. Additionally, a few guests found the breakfast to be average or below standard, citing issues such as tasteless food, lack of freshness in the bread and the absence of certain items like labneh and Arabic dishes. There were also concerns that the breakfast was expensive and not worth the price charged.
Overall, while many appreciated the varied and delicious options offered at breakfast, others pointed out a need for more variety and better value for money.
Dinner
However, despite the positive reviews, there are also reports of certain meals falling short. Issues such as food poisoning from a club sandwich, inedible dishes and tough room service chicken are mentioned. Additionally, some guests express disappointment with the lack of restaurant options and the absence of a dinner buffet, along with an overall sense that the restaurant sometimes fails to meet expected standards. Service inconsistencies, such as long wait times and suboptimal staff interactions, have also been noted with particular criticism directed towards an evening supervisor's treatment of staff.
Overall, while the dining experience at the hotel receives praise for its quality and service, there are notable concerns that could impact one's experience.
Rooms
However, there are several points of concern. Many guests found the rooms small with poor lighting that can be dim and irritating. The furniture in numerous rooms is described as old and worn out with some items showing visible signs of extensive use. Problems with air conditioning and hot water were frequently reported, alongside noise issues from room doors and surroundings.
Cleanliness issues were also noted in some reviews with mentions of dirty carpets, stained couches and bed linens and a general lack of maintenance. Guestrooms often lacked standard amenities like slippers and bathrobes and some rooms were plagued with unpleasant smoke smells, adding to the discomfort. Despite these drawbacks, the friendly and responsive staff was frequently acknowledged, providing a positive balance to the overall stay experience.
Beds
However, several reviews highlight areas for improvement. Some guests reported discomfort with the beds and pillows, describing the mattresses as uncomfortable and the duvets as thin. There were also instances where the bed arrangements did not meet guests' requests for king beds. Additionally, there were remarks about bad smells in the bedsheets and older furniture contributing to an overall less satisfactory experience.
In summary, while many guests enjoy a comfortable and quiet night's sleep, there are consistent concerns about bed comfort and occasional cleanliness issues that need addressing.
Cleanliness
However, some reviews pointed out significant issues. Complaints ranged from rooms smelling of smoke, bathrooms in poor condition and untidy carpets to old and worn-out furniture. Several guests reported a lack of proper housekeeping services, including rooms not being cleaned for days, noisily performed cleaning activities and an overall deficiency in the cleanliness of the place. Bad odors and stained areas also detracted from the experience for some visitors. Additionally, there were concerns about privacy with persistent and intrusive cleaning staff.
Overall, while many guests were satisfied with the cleanliness and tranquility of the hotel, others found the upkeep lacking and inconsistent, indicating areas that could benefit from attention and improvement.
Staff
However, the reviews also contain notable criticisms. Some guests reported experiencing unhelpful behavior from both front desk staff and other employees. Instances of slow reception service and unresponsiveness to requests were mentioned. There were also complaints about housekeeping standards and food leftovers being left outside rooms. Issues with the behavior of certain staff members, including security personnel, were also points of concern, indicating a need for more consistent and improved service in some areas.
Overall, while many guests enjoyed the hospitality and courteousness of the majority of the staff, there are areas in need of attention to ensure a consistently positive experience for all visitors.
Wi-Fi
No, DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate.
No, DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate.
Yes, DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate has a gym.
Location Show Map
More Options
