Crowne Plaza Riyadh Al Waha by IHG
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsCrowne Plaza Riyadh Al Waha by IHG, is highly praised for its excellent location, which offers proximity to significant areas such as the International Conference and Exhibition Center, King Salman Garden and the Ministry of Education. Positioned along Othman bin Affan Street and King Abdullah Road, the hotel provides convenient access to downtown Riyadh and various local amenities, making it ideal for both business and leisure travelers. Guests appreciate the serene environment and good parking facilities, although some mention minor noise issues from nearby roads.
The breakfast experience generally leaves a positive mark on visitors with many commending the variety, quality and service, particularly from the breakfast staff. While there's some feedback about cold food and limited menu variety, the overall consensus is favorable. Dinner at the hotel also receives positive mentions for particular dishes and the provision of private rooms for smokers, though some guests found the food quality inconsistent and the buffet expensive.
Rooms are appreciated for their spaciousness and cleanliness with the reception staff being notably helpful and professional. However, the age of the hotel shows through dated furniture and maintenance issues like dim lighting, blocked showers and unpleasant odors, which some guests reported. Nevertheless, the staff’s dedication to cleanliness, despite occasional delays, is often highlighted as a redeeming factor.
The cleanliness of the hotel receives a mixed reception; while the overall environment is generally clean and comfortable, there are reports of issues such as blocked drains, dirty carpets and slow room cleaning services. The staff, on the other hand, consistently earn high marks for their friendliness, professionalism and courteous demeanor, significantly enhancing the guest experience.
Wi-Fi service at the hotel is a bit inconsistent with some guests enjoying good connectivity and others experiencing slow speeds and frequent disconnects. The pool and gym facilities are appreciated, though maintenance issues and limited hours for women detract slightly from the experience. Parking is another mixed bag with plentiful spaces and valet service lauded, but basement parking criticized for being crowded and unclean.
While the hotel caters to families with amenities like a kid’s pool, sauna and gym, it appears better suited for shorter stays rather than extended family vacations. The beds receive mixed reviews with some guests finding them comfortable, but others commenting on worn-out mattresses and poor-quality pillows.
For business travelers, the hotel is highly suitable due to its prime location, quiet environment and excellent staff service. However, the business center’s lack of air conditioning and resources receives some criticism. Despite a few challenges, the hotel remains a strong choice for business trips, balancing comfort and professional needs efficiently.
Categories
The breakfast experience generally leaves a positive mark on visitors with many commending the variety, quality and service, particularly from the breakfast staff. While there's some feedback about cold food and limited menu variety, the overall consensus is favorable. Dinner at the hotel also receives positive mentions for particular dishes and the provision of private rooms for smokers, though some guests found the food quality inconsistent and the buffet expensive.
Rooms are appreciated for their spaciousness and cleanliness with the reception staff being notably helpful and professional. However, the age of the hotel shows through dated furniture and maintenance issues like dim lighting, blocked showers and unpleasant odors, which some guests reported. Nevertheless, the staff’s dedication to cleanliness, despite occasional delays, is often highlighted as a redeeming factor.
The cleanliness of the hotel receives a mixed reception; while the overall environment is generally clean and comfortable, there are reports of issues such as blocked drains, dirty carpets and slow room cleaning services. The staff, on the other hand, consistently earn high marks for their friendliness, professionalism and courteous demeanor, significantly enhancing the guest experience.
Wi-Fi service at the hotel is a bit inconsistent with some guests enjoying good connectivity and others experiencing slow speeds and frequent disconnects. The pool and gym facilities are appreciated, though maintenance issues and limited hours for women detract slightly from the experience. Parking is another mixed bag with plentiful spaces and valet service lauded, but basement parking criticized for being crowded and unclean.
While the hotel caters to families with amenities like a kid’s pool, sauna and gym, it appears better suited for shorter stays rather than extended family vacations. The beds receive mixed reviews with some guests finding them comfortable, but others commenting on worn-out mattresses and poor-quality pillows.
For business travelers, the hotel is highly suitable due to its prime location, quiet environment and excellent staff service. However, the business center’s lack of air conditioning and resources receives some criticism. Despite a few challenges, the hotel remains a strong choice for business trips, balancing comfort and professional needs efficiently.
Hotel Taking Steps Towards Sustainability
As an IHG hotel, this property participates in IHG's Journey to Tomorrow program, which includes commitments to reducing carbon emissions, water use, and waste.
Hotel with Indoor Pool
Crowne Plaza Riyadh Al Waha by IHG is listed as having an indoor pool.
Hotel with Heated Pool
This hotel is listed as having a heated pool.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
About Crowne Plaza Riyadh Al Waha by IHG
License: 10000571
Guest Reviews
Location
Guests appreciate the tranquil and peaceful environment, which is somewhat removed from the hustle and bustle of the city, yet still central enough to be termed very convenient for business and leisure travelers alike. The location is also noted for its proximity to public services and tourist attractions, contributing to a sense of ease in navigation and access.
Additional positive remarks point to the hotel’s good parking facilities and comfortable outdoor seating, which adds to the convenience and overall pleasant experience. While some mention noise from nearby roads, the consensus underscores the hotel’s cleanliness and the staff's attentive service.
Overall, the Crowne Plaza Riyadh Al Waha stands out for its strategic location, making it a suitable choice for visitors looking to balance serene accommodation with accessibility to various parts of Riyadh.
Breakfast
However, some recurring criticisms point to cold breakfast food, suggesting potential issues with maintaining optimal serving temperatures. A few guests also mentioned that the breakfast menu felt limited and could benefit from more variety. Despite these concerns, the service from the breakfast staff, particularly from welcoming chefs like Latifa, received high praise for their friendliness and efficiency.
In summary, while there are a few areas for improvement, the breakfast experience at Crowne Plaza Riyadh Al Waha generally leaves a positive impression on guests with its quality, variety and excellent service standing out.
Dinner
Rooms
However, the hotel's age shows through its dated furniture and decor with some facilities not functioning properly. Issues such as dim room lighting, blocked showers and unpleasant odors from the bathrooms and rooms were reported. The lack of sound insulation and noisy surroundings due to nearby construction were other commonly mentioned drawbacks.
Moreover, some guests were disappointed with room maintenance, delayed service responses and the provision of amenities. Instances of insufficient towels, malfunctioning coffee machines and inconsistent room views further marred the experience. Despite these challenges, guests found the spaciousness of the rooms a redeeming factor and the cleanliness, while delayed, was often commendable.
In summary, the hotel offers a blend of comfort and professionalism, though it struggles with maintenance issues and outdated interiors. It is a viable option for those prioritizing space and service, but potential guests should be aware of possible deficiencies in room amenities and overall upkeep.
Beds
However, many reviews highlighted significant issues with the bedding quality. Complaints included old and worn-out mattresses, uncomfortable and hard beds and poor-quality pillows. Some guests found the beds to be too high and strange, while others were dissatisfied with the low quality of bedsheets and towels, which were described as old and of low comfort. Overall, while there are pockets of satisfaction regarding bed comfort, there are pervasive concerns about the age and quality of the bed furnishings.
Cleanliness
However, there are significant concerns that cannot be overlooked. Issues such as blocked shower drains causing flooding, dirty and stained carpets and rooms filled with sand dust have been reported. Some guests experienced unpleasant odors in the bathrooms and corridors, suggesting a need for better maintenance and organization in these areas. Repeated mentions of slow response times for room cleaning services and inadequate daily cleaning further underscore these concerns. Specific complaints about the cleanliness of the restrooms, filthy carpets and dusty surfaces indicate that despite the positive remarks, consistent cleanliness is an area that requires improvement for this hotel.
In summary, while the Crowne Plaza Riyadh Al Waha has positive aspects of cleanliness and comfort, there are notable lapses that need addressing to ensure a consistently pleasant stay for all guests.
Staff
Guests appreciate the positive treatment from the entire team, which includes friendly front desk staff, helpful porters and attentive housekeeping. Hospitality and service quality are strong points with the night and day shifts being equally commendable.
However, there are occasional mentions of issues such as poor follow-up and unresponsive reception staff. Some guests reported negative experiences with particular receptionists and a lack of assistance in solving specific problems. Despite these isolated incidents, many guests express a desire to return due to the excellent service provided by the majority of the staff.
Overall, the staff at Crowne Plaza Riyadh Al Waha generally receive high marks for their welcoming attitude and professional conduct, contributing to a positive experience for guests.
Wi-Fi
Pool
Parking
Family
Business
Business travelers appreciate the hotel's quiet environment, which provides an ideal setting for focused meetings and work sessions. Positive feedback highlights the staff's responsiveness to complaints, ensuring any issues are swiftly addressed. The offering of free Wi-Fi also appears to be a favorable aspect for those needing reliable internet for work purposes.
However, some criticisms point out the inadequacy of the business center, specifically mentioning the lack of air conditioning and printing resources. Additionally, the high demand for the hotel occasionally leads to challenging parking situations.
Overall, Crowne Plaza Riyadh Al Waha is largely deemed a comfortable and reliable choice for business trips, meeting most professional needs efficiently.
Yes, Crowne Plaza Riyadh Al Waha by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Crowne Plaza Riyadh Al Waha by IHG.
No, Crowne Plaza Riyadh Al Waha by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Riyadh Al Waha by IHG.
Yes, Crowne Plaza Riyadh Al Waha by IHG has a gym.
Location Show Map
More Options
