Grand Hotel Riva
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Summary of reviewsGrand Hotel Riva, prominently located in the heart of Riva del Garda, is celebrated for its unmatched proximity to Lake Garda and the city’s central attractions. Guests are captivated by the panoramic views available from the rooftop terrace and pool, as well as the easy access to the old town and market square, enhancing the overall appeal of the hotel’s location.
The breakfast experience is highly praised, featuring an extensive and varied buffet set against the stunning backdrop of Lake Garda from the rooftop terrace. Guests enjoy the wide selection of both sweet and savory options, including vegan dishes, making it a favorable start to the day. While occasional organizational issues and crowding at coffee machines are noted, the friendly staff and impressive views contribute significantly to a positive dining experience.
Dinner at Grand Hotel Riva has garnered mixed reviews. While guests appreciate the friendly service and reasonable prices and applaud the varied menu and scenic dining room views, there are criticisms regarding the temperature and quality of food with some diners noting the use of ready-made sauces and less fresh ingredients. Despite these setbacks, the pleasant atmosphere and excellent service make it a generally acceptable dining option.
When it comes to accommodation, many guests commend the spacious, modern rooms with breathtaking lake views. The attention to detail in the newly renovated rooms, including modern furnishings and well-equipped bathrooms, adds to the comfort and luxury. However, issues like inadequate air conditioning, noise disturbances and lapses in maintenance detract from the overall experience.
Cleanliness at the hotel presents a mixed picture. While housekeeping is diligent with many guests praising the cleanliness of the rooms and modern aesthetics, problems such as dust, cobwebs and poorly maintained spa facilities have been reported, indicating a need for consistent cleaning standards.
The staff at Grand Hotel Riva receive varied feedback. Many guests laud the professionalism, friendliness and helpfulness of the reception and breakfast staff, contributing positively to the guest experience. Conversely, instances of unprofessionalism and insufficient attention to guest needs have been mentioned, reflecting inconsistencies in service quality.
WiFi services at the hotel are also inconsistent. While some guests find the free WiFi satisfactory, others report frequent connectivity issues, particularly in rooms, making it unreliable for those who require constant access.
The spa and pool facilities offer a mix of pros and cons. The rooftop pool with its heated infinity feature and stunning lake views, is a standout attraction, despite its relatively small size. Conversely, the spa area, though modern and equipped, faces criticisms regarding cleanliness and maintenance, detracting from the potential relaxation experience.
Parking at the hotel is a notable challenge with spaces located offsite and often carrying additional fees. The distance from the hotel and logistical difficulties for larger vehicles further complicate the experience. Some guests, however, have found the parking arrangements secure and manageable.
Lastly, Grand Hotel Riva is appreciated for its family-friendly environment, making it a suitable choice for family vacations. The inviting atmosphere reflects the hotel’s efforts to cater to family needs, contributing to an enjoyable stay for all ages.
In essence, Grand Hotel Riva stands out for its prime location, panoramic views and generally positive dining and room experiences, tempered by areas needing attention such as food quality, room temperature control, cleanliness and WiFi reliability.
Categories
The breakfast experience is highly praised, featuring an extensive and varied buffet set against the stunning backdrop of Lake Garda from the rooftop terrace. Guests enjoy the wide selection of both sweet and savory options, including vegan dishes, making it a favorable start to the day. While occasional organizational issues and crowding at coffee machines are noted, the friendly staff and impressive views contribute significantly to a positive dining experience.
Dinner at Grand Hotel Riva has garnered mixed reviews. While guests appreciate the friendly service and reasonable prices and applaud the varied menu and scenic dining room views, there are criticisms regarding the temperature and quality of food with some diners noting the use of ready-made sauces and less fresh ingredients. Despite these setbacks, the pleasant atmosphere and excellent service make it a generally acceptable dining option.
When it comes to accommodation, many guests commend the spacious, modern rooms with breathtaking lake views. The attention to detail in the newly renovated rooms, including modern furnishings and well-equipped bathrooms, adds to the comfort and luxury. However, issues like inadequate air conditioning, noise disturbances and lapses in maintenance detract from the overall experience.
Cleanliness at the hotel presents a mixed picture. While housekeeping is diligent with many guests praising the cleanliness of the rooms and modern aesthetics, problems such as dust, cobwebs and poorly maintained spa facilities have been reported, indicating a need for consistent cleaning standards.
The staff at Grand Hotel Riva receive varied feedback. Many guests laud the professionalism, friendliness and helpfulness of the reception and breakfast staff, contributing positively to the guest experience. Conversely, instances of unprofessionalism and insufficient attention to guest needs have been mentioned, reflecting inconsistencies in service quality.
WiFi services at the hotel are also inconsistent. While some guests find the free WiFi satisfactory, others report frequent connectivity issues, particularly in rooms, making it unreliable for those who require constant access.
The spa and pool facilities offer a mix of pros and cons. The rooftop pool with its heated infinity feature and stunning lake views, is a standout attraction, despite its relatively small size. Conversely, the spa area, though modern and equipped, faces criticisms regarding cleanliness and maintenance, detracting from the potential relaxation experience.
Parking at the hotel is a notable challenge with spaces located offsite and often carrying additional fees. The distance from the hotel and logistical difficulties for larger vehicles further complicate the experience. Some guests, however, have found the parking arrangements secure and manageable.
Lastly, Grand Hotel Riva is appreciated for its family-friendly environment, making it a suitable choice for family vacations. The inviting atmosphere reflects the hotel’s efforts to cater to family needs, contributing to an enjoyable stay for all ages.
In essence, Grand Hotel Riva stands out for its prime location, panoramic views and generally positive dining and room experiences, tempered by areas needing attention such as food quality, room temperature control, cleanliness and WiFi reliability.
Hotel for Honeymoon
Located in the heart of Riva del Garda, Grand Hotel Riva provides luxurious accommodations and stunning views. Its central location allows couples to easily explore the town's romantic streets and lakeside promenades.
Family Friendly Hotel
A prominent hotel in Riva del Garda included in the family-friendly list, offering a central location and likely a range of amenities suitable for families.
Romantic Hotel
Located on Piazza Garibaldi, this hotel provides a luxurious stay with beautiful views. Its central location and elegant ambiance create a romantic setting.
Hotel near Nightlife Spots
Located in Piazza Garibaldi, this hotel is situated in a central area of Riva del Garda, which allows for easy access to various nightlife options. Its central location ensures that guests are close to numerous bars and entertainment venues.
Hotel with Swimming Pool
A prominent hotel in Riva del Garda, it is listed as having a swimming pool available for guests, complementing its other amenities.
Outdoor Pool
Business Hotel
With its central location and elegant design, Grand Hotel Riva provides a sophisticated base for business travelers. Its well-appointed rooms and proximity to local attractions make it convenient for meetings and networking.
Hotel with Parking
This hotel offers parking and modern rooms with free Wi-Fi. The location and views from the breakfast room and rooftop pool area are highly rated.
Accessible Hotel
Grand Hotel Riva offers wheelchair-accessible facilities to accommodate guests with mobility requirements. The hotel is equipped with a lift.
4-Star Hotel
The Grand Hotel Riva is well-situated. It offers quality accommodations and services for a memorable stay.
Hotel with Outdoor Pool
This hotel boasts a top-floor sky pool, an infinity pool made of steel with breathtaking lake views. The pool is equipped with chaise-lounges with air whirlpool and jets, offering a luxurious experience.
Hotel near Ski Resorts
Hotel with Spa
Dog Friendly Hotel
About Grand Hotel Riva
License: IT022153A1H2JVQTYL
Guest Reviews
Location
Breakfast
Despite the occasional negative comment on hygiene and organization, the overall impression is positive with frequent praises for the delicious, well-stocked and diverse breakfast spread. The views from the breakfast room on the fifth floor are a recurring theme that amplifies the experience, allowing guests to relish their morning meal while taking in breathtaking lake and mountain panoramas.
Many reviewers appreciated the quality and variety of the breakfast, citing it as up to the standard of a 4-star hotel. While some mentioned occasional crowding and the waiting time at coffee machines, the efforts of the friendly and courteous staff did not go unnoticed. The availability of warm dishes and a wide array of healthy options further contributed to the positive feedback.
In summary, while there are areas for improvement, such as better organization and a more thoughtful selection of fresh produce, the breakfast at Grand Hotel Riva generally meets guests' expectations, offering a plentiful and satisfying start to the day, set against the stunning backdrop of Lake Garda’s natural beauty.
Dinner
However, there are areas in need of improvement. The temperature of the food is often noted to be almost always cold and the quality does not always meet expectations, particularly for a hotel in Italy. The dinner menu could be more diverse and some guests pointed out the overuse of ready-made sauces and powders. Issues with the freshness of ingredients, such as pizza served with breakfast leftovers and green-edged ham, were also highlighted.
Noise from the dining room during meal times, often due to the movement of chairs and tables, is a recurring problem, which some found bothersome. Despite these drawbacks, the hotel's dining room location offers a scenic view of Lake Garda, adding to the overall dining experience. The combination of a good selection, friendly service and picturesque setting balances out the critiques, making it an acceptable option for many guests.
Rooms
Several visitors appreciated the attention to detail in the newly renovated rooms. The rooms are equipped with modern furnishings, large televisions and beautiful designs, resulting in a comfortable and enjoyable environment. The hotel's prime location and clean, functional amenities further bolster the overall positive impression.
However, the property does face some criticisms, primarily concerning its room temperature and ventilation issues. Reviews repeatedly mention rooms being uncomfortably hot, especially in warmer months, due to inadequate air conditioning and poor ventilation. Additionally, the soundproofing appears to be lacking with noise from neighboring rooms and external sources affecting guest comfort.
Other concerns include outdated facilities in some rooms, visible signs of wear and tear and occasional lapses in cleanliness. Issues like non-functional appliances, insufficient lighting and occasional maintenance oversights were pointed out.
Overall, while the 'Grand Hotel Riva' offers a beautiful, modern and generally comfortable stay with breathtaking views, certain areas like temperature control, sound insulation and upkeep need attention to meet the high expectations of guests fully.
Beds
However, there are notable areas for improvement. Some beds and mattresses are described as worn out and sagging, indicating a need for replacement. There are also mentions of mattresses being either too soft or too hard, leading to discomfort and shoulder pain for some guests. Additionally, cleanliness issues such as dirty sheets and missing mattress covers have been pointed out.
A few structural concerns were raised, such as double beds made up of two single mattresses that tend to separate and single duvets being used on double beds. Despite these issues, the consensus on comfort remains strong, suggesting that with some updates and attention to detail, the quality of the beds at Grand Hotel Riva could be significantly enhanced.
Cleanliness
However, a significant number of reviews point out several areas for improvement. Some guests encountered issues such as dust on floors and shelves, cobwebs in various areas including the dining room and limescale and mold in bathrooms. The spa area frequently received criticism for being dirty and not well-maintained. Additionally, some rooms had visible wear and tear like dirty carpets, stained curtains and even plaster falling off the walls.
Overall, while there are consistent remarks about cleanliness and diligent housekeeping in certain parts of the hotel, there are recurring concerns about inconsistent cleaning standards throughout the property. It appears the hotel would benefit greatly from addressing these cleanliness disparities to enhance guest satisfaction comprehensively.
Staff
However, there are notable criticisms that cannot be overlooked. Several guests reported unfriendliness and even rudeness, particularly among the reception and breakfast staff. Instances of unprofessional behavior and insufficient attention to guest needs were also mentioned. Some guests experienced a lack of responsiveness and genuine care, which detracted from their overall stay.
Despite these negative aspects, it is clear that when the staff is on point, they significantly enhance the guest experience. Key highlights include the efficient housekeeping team and the accommodating manner of specific employees, especially in emergent situations such as arranging medical assistance.
In summary, while the staff at Grand Hotel Riva can often be a delightful and professional aspect of the stay, inconsistencies in service quality, particularly at the reception and breakfast, can affect the overall guest satisfaction.
Wi-Fi
However, many guests reported frequent issues with the WiFi. Common complaints include spotty and unreliable connections with some indicating the WiFi was not available in their rooms or only accessible with decent performance in the lobby. Others found the signal weak and unreliable with service sometimes being completely non-functional, especially over weekends.
In summary, while some guests have had satisfactory experiences with the hotel's WiFi, many have encountered persistent problems, particularly concerning its stability and availability in both rooms and public areas. For those who require a dependable WiFi connection during their stay, this could be a significant drawback.
Spa
However, there are significant concerns that many guests have noted. The spa is often described as small and inadequately maintained with some troublesome issues around cleanliness and hygiene. Visitors have frequently found the area to be dirty and in need of renovation and reorganization, even calling it repellent and inhospitable. The whirlpool, spa amenities and general wellness facilities have been criticized for being insufficient and unhygienic with maintenance apparently lacking. Moreover, the limited availability of the spa and the unavailability of SPA kits have added to guests' dissatisfaction.
Despite these negative points, there is potential for improvement in services if more attention is given to cleanliness, facility maintenance and adequate staffing. The existing framework could be enhanced to meet the expectations of visitors seeking a serene and pleasant wellness experience.
Pool
Though there are a few mentions of the rooftop pool being somewhat small and, at times, in need of more regular maintenance, the overall sentiment is overwhelmingly positive. Visitors appreciate the heated feature of the pool, which makes it enjoyable year-round and several remark on its cleanliness and welcoming atmosphere.
The pool is noted for its functionality and charm with some guests mentioning that it may appear larger in photos than in reality. Despite its size, the pool is characterized as a perfect spot to relax and unwind, particularly with a superb view. Additional amenities, such as the whirlpool and the rooftop spa, contribute to an enhanced poolside experience.
Overall, while the Grand Hotel Riva's rooftop pool is occasionally noted for its compact size, it remains a cherished feature due to its fantastic views, heated comfort and the relaxing ambiance it provides.
Parking
The limited parking near the hotel and the lack of onsite parking have been challenging for many guests. Solutions like reserving a spot in a nearby parking garage have helped some, but others found the distance from the hotel inconvenient, particularly when carrying luggage or fresh drinks back to their rooms. Additionally, the parking arrangements were noted to be problematic for larger vehicles like 9-passenger vans.
Despite these issues, some guests found the parking to be well-organized, secure and without any major problems. Overall, it appears the parking situation at Grand Hotel Riva is mixed with a need for better communication and clarity on the available options to ensure a smoother experience for future visitors.
Family
However, there are some areas that could use improvement to better accommodate families. The rooftop pool and spa have restricted hours, opening at 9am and closing early in the evening, which may be inconvenient for families looking to enjoy these amenities throughout the day. Additionally, the air-conditioning in some rooms has been reported as inefficient, which might be uncomfortable for guests not used to warmer climates.
There are mixed reviews concerning the hotel's breakfast arrangements with some guests suggesting a better selection to cater specifically to families. Some service staff and their attitude have also been mentioned as areas needing attention.
Despite these points, the overall feedback emphasizes the hotel's appeal as a great place for families, ensuring a family-friendly atmosphere that kids will love.
4 Star
While some aspects of the hotel do meet the 4-star benchmarks, including an overall impression from certain guests that it achieves the desired standard, the predominant sentiment leans towards dissatisfaction. Comments frequently note that the hotel requires improvements, such as upgrades in interior design and more consistent maintenance to genuinely reflect its rating. Additionally, inconveniences like audible elevators and unkempt areas contribute to the perception that the hotel does not live up to its star ranking.
The location remains a redeeming factor for some, suggesting that this aspect retains the 4-star allure. Yet, the critiques underscore that without significant enhancements in facilities and services, the 'Grand Hotel Riva' does not fully justify its current rating.
Business
Accessible
Outdoor Pool
However, some guests have noted the infinity pool can be somewhat slippery and, the outdoor pool itself may be considered small, often filled with children. Despite these minor drawbacks, the open pool area remains a notable feature of the hotel with several reviews calling it great and amazing.
The beautiful terrace, small infinity pool and transparency pool at the top contribute to a peaceful and scenic environment, making it a perfect spot to relax while enjoying superb views. The rooftop setting enhances the allure, providing a lovely spot to unwind in a picturesque setting.
Luxury
Romantic
The hotel's ambiance is described as quiet and peaceful, providing a perfect backdrop for a couple's retreat. The romantic atmosphere is pervasive, from the cozy rooms designed for intimacy to the overall tranquil environment. While some guests note minor issues with the romantic configuration and ambiance, the overwhelming feedback points to the Grand Hotel Riva as a fantastic destination for romantic getaways, offering memorable experiences with its spectacular and serene lake views.
Dog Friendly
Yes, Grand Hotel Riva has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Grand Hotel Riva.
Yes, Grand Hotel Riva welcomes dogs.
Yes, parking facilities are available at Grand Hotel Riva.
No, Grand Hotel Riva doesn't have a gym.
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