Windsor Excelsior Copacabana
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Summary of reviewsWindsor Excelsior Copacabana is highly regarded for its prime location in the heart of Copacabana, just steps from the iconic Copacabana Beach. Guests rave about the easy access to local restaurants, cafes and bars as well as key Rio de Janeiro attractions like Christ the Redeemer and the Copacabana Palace. The rooftop pool offers stunning panoramic views of the beach and city skyline, adding to its appeal.
The breakfast at the hotel is overwhelmingly praised for its quality, variety and freshness with a buffet selection featuring fresh fruits, healthy options and hot dishes like pancakes and waffles. Although some guests note the high cost of breakfast when purchased separately and a lack of options for dietary restrictions, the overall sentiment remains positive.
Dining at Windsor Excelsior Copacabana generally earns accolades for its delicious food and great service. The restaurant, especially with its beach-view, is appreciated for its variety of meal options and attentive staff. However, vegetarian choices are limited and some food quality inconsistencies were noted. The rooftop dining and room service receive mixed reviews with regard to pricing and food quality.
The rooms receive a mixed response; while praised for their spaciousness, comfort and cleanliness, they are often described as outdated with some amenities needing refurbishment. Many rooms offer beautiful views of the beach and Christ the Redeemer, which guests find particularly delightful. Despite some noise and ventilation issues, the overall experience is enhanced by the hotel's excellent location and accommodating staff.
Cleanliness throughout the hotel is generally praised, though some reviews mention inconsistency in maintaining high standards. The rooftop pool area occasionally received comments on needing attention. Nonetheless, the housekeeping team is commended for its thoroughness and efficiency.
The staff at Windsor Excelsior Copacabana are recognized for their friendliness, professionalism and multilingual capabilities. Specific team members receive high praise for their outstanding service, contributing to a pleasant and hospitable stay. Though there are a few isolated complaints, the overall sentiment is of a highly competent and courteous team.
WiFi connectivity, however, is a frequent point of contention with many guests reporting weak and unstable internet access throughout the hotel, particularly in the rooms.
The gym is noted for its basic facilities and small size with some guests finding the equipment outdated and in need of maintenance. Despite this, certain aspects like the rooftop view and sauna are positively mentioned.
The hotel's rooftop pool, although smaller than anticipated and with cold water, is appreciated for its cleanliness and breathtaking views of Copacabana Beach. The beach itself is a significant highlight with guests enjoying the hotel's excellent beachfront location and the convenience of towel service and beach chairs.
Windsor Excelsior Copacabana is well-suited for families with commendations for its friendly staff, spacious rooms and family-friendly amenities. While there are minor issues like crowding during breakfast, families generally find the hotel comfortable and accommodating.
For nightlife enthusiasts, the hotel’s location is perfect, surrounded by vibrant bars, clubs and restaurants, offering a lively and fun social scene. The hotel's own bar and pool area further enhance the evening experience.
Overall, Windsor Excelsior Copacabana stands out for its prime location, friendly staff and excellent service, providing a memorable stay for guests looking to experience the best of Copacabana Beach and Rio de Janeiro.
Categories
The breakfast at the hotel is overwhelmingly praised for its quality, variety and freshness with a buffet selection featuring fresh fruits, healthy options and hot dishes like pancakes and waffles. Although some guests note the high cost of breakfast when purchased separately and a lack of options for dietary restrictions, the overall sentiment remains positive.
Dining at Windsor Excelsior Copacabana generally earns accolades for its delicious food and great service. The restaurant, especially with its beach-view, is appreciated for its variety of meal options and attentive staff. However, vegetarian choices are limited and some food quality inconsistencies were noted. The rooftop dining and room service receive mixed reviews with regard to pricing and food quality.
The rooms receive a mixed response; while praised for their spaciousness, comfort and cleanliness, they are often described as outdated with some amenities needing refurbishment. Many rooms offer beautiful views of the beach and Christ the Redeemer, which guests find particularly delightful. Despite some noise and ventilation issues, the overall experience is enhanced by the hotel's excellent location and accommodating staff.
Cleanliness throughout the hotel is generally praised, though some reviews mention inconsistency in maintaining high standards. The rooftop pool area occasionally received comments on needing attention. Nonetheless, the housekeeping team is commended for its thoroughness and efficiency.
The staff at Windsor Excelsior Copacabana are recognized for their friendliness, professionalism and multilingual capabilities. Specific team members receive high praise for their outstanding service, contributing to a pleasant and hospitable stay. Though there are a few isolated complaints, the overall sentiment is of a highly competent and courteous team.
WiFi connectivity, however, is a frequent point of contention with many guests reporting weak and unstable internet access throughout the hotel, particularly in the rooms.
The gym is noted for its basic facilities and small size with some guests finding the equipment outdated and in need of maintenance. Despite this, certain aspects like the rooftop view and sauna are positively mentioned.
The hotel's rooftop pool, although smaller than anticipated and with cold water, is appreciated for its cleanliness and breathtaking views of Copacabana Beach. The beach itself is a significant highlight with guests enjoying the hotel's excellent beachfront location and the convenience of towel service and beach chairs.
Windsor Excelsior Copacabana is well-suited for families with commendations for its friendly staff, spacious rooms and family-friendly amenities. While there are minor issues like crowding during breakfast, families generally find the hotel comfortable and accommodating.
For nightlife enthusiasts, the hotel’s location is perfect, surrounded by vibrant bars, clubs and restaurants, offering a lively and fun social scene. The hotel's own bar and pool area further enhance the evening experience.
Overall, Windsor Excelsior Copacabana stands out for its prime location, friendly staff and excellent service, providing a memorable stay for guests looking to experience the best of Copacabana Beach and Rio de Janeiro.
Beachfront Hotel
Located on Copacabana Beach, this hotel offers easy access to the beach and stunning ocean views. It features a rooftop pool, a fitness center, and a restaurant, providing a comfortable and convenient beachfront experience.
Hotel near The Beach
Located on Copacabana Beach, this hotel offers direct access to the sand and surf. Its rooftop pool and bar provide stunning views of the ocean and Sugarloaf Mountain.
Hotel for Honeymoon
Located on Copacabana beach, this hotel offers comfortable rooms and a rooftop pool with stunning views. With its convenient location and various amenities, it provides a pleasant stay for honeymooners looking to explore the area.
Romantic Hotel
Located on Copacabana Beach, the Windsor Excelsior offers comfortable accommodations with stunning ocean views. Its rooftop pool and bar provide a romantic setting for couples to relax and enjoy the scenery.
Hotel near Nightlife Spots
Situated on Avenida Atlântica in Copacabana, this hotel offers easy access to the beach and the surrounding nightlife. It provides comfortable accommodations and is close to various entertainment venues.
Hotel with Swimming Pool
The hotel provides a rooftop pool with stunning views. It offers a comfortable and convenient stay.
Outdoor Pool
Hotel with Gym
This hotel provides a fitness center with a selection of equipment for cardio and strength training. It is a suitable option for travelers looking to maintain their fitness routine.
4-Star Hotel
Located on Avenida Atlântica in Copacabana, the Windsor Excelsior stands out with its rooftop pool and stunning ocean views. It combines comfort and quality service, making it a preferred choice for travelers.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Nestled right in the heart of Copacabana, Windsor Excelsior Copacabana boasts an unbeatable location that consistently garners high praise. Visitors find themselves just steps away from the iconic Copacabana Beach with its vibrant boardwalk and breathtaking ocean views. The hotel's position offers effortless access to a myriad of nearby restaurants, cafes and bars, ensuring guests can easily explore the local culinary scene. Additionally, its central location makes it convenient for tourists aiming to visit Rio de Janeiro's key attractions, from the historic Copacabana Palace to the awe-inspiring Christ the Redeemer statue. Many reviews highlight the impressive views from the rooms and the rooftop pool, which offers panoramic scenes of both the beach and the city skyline. This prime location, coupled with excellent service and amenities, makes Windsor Excelsior Copacabana a favored choice for beach lovers and urban explorers alike.
The breakfast experience at Windsor Excelsior Copacabana is widely praised for its variety, quality and freshness. Many guests found the breakfast to be superb, describing it as wonderful, excellent and amazing. The buffet-style spread offers a diverse array of options, including fresh fruits, healthy choices and hot dishes like tapiocas, pancakes and waffles. The breakfast is also noted for starting early, which adds convenience for early risers.
However, some guests noted that breakfast was not included in the room rate and was considered very expensive when booked separately, leading to criticism from those who felt it did not justify the high cost. A few reviews mentioned limited options for gluten-free and lactose-free products, as well as some inconsistencies in the quality of certain items like eggs and coffee.
Despite these occasional drawbacks, the overall sentiment is overwhelmingly positive. Many guests highlighted the breakfast as a standout feature of their stay, contributing to an enjoyable and satisfying start to their day.
Dining at the Windsor Excelsior Copacabana offers a mixed experience. The restaurant is praised for its delicious food, a variety of meal options and great service with specific mention of attentive and polite chefs. Buffets at the hotel are known for their excellent quality and variety. The beach-view restaurant is highlighted for both its appealing location and top-notch service, making it a highly regarded dining spot.
However, vegetarian options are notably sparse across the hotel's dining experiences, from the rooftop to the main restaurant. While many guests found the food delicious and some dishes, like the burger, particularly good, others pointed out specific issues. There were complaints about poorly prepared meals such as the grilled fish and shrimp risotto, as well as some instances of substandard presentation and hygiene, such as finding a hair in a dish.
Rooftop dining received mixed reviews: while some deemed it good value with nice menu options for light dinners and nibbles, others criticized the food for being greasy and overpriced. Room service received both praise for being delicious and affordable and criticism for falling short of expectations at times.
Pricing at the hotel is another point of contention with several guests finding it to be on the high side, especially for special events like New Year's Eve. Despite this, the overall dining experience at the Windsor Excelsior Copacabana remains quite positive with the exception of some areas that could use more variety and attention to detail.
Windsor Excelsior Copacabana's rooms received mixed feedback from guests with a noticeable emphasis on both their spaciousness and comfort. Many guests appreciated the size of the rooms and the comfort of the beds, highlighting that the rooms are clean, well-maintained and equipped with basic amenities. Some rooms offered remarkable views of the beach and Christ the Redeemer, which greatly enhanced the overall experience.
However, a recurring theme was the outdated decor and facilities with numerous comments noting that the rooms and furnishings looked old and in need of renovation. Issues such as mold, poor ventilation and small, dark bathrooms were frequently mentioned. Some guests found the rooms to be noisy with inadequate soundproofing and disturbances from neighboring rooms and external areas.
Despite these criticisms, the rooms were often described as functional and clean, offering good value for the location in Copacabana. While the decor may be dated, the comfort and cleanliness were consistently praised with many guests finding the accommodation satisfactory, particularly given the beautiful views and excellent location. The staff and their service were also well-regarded, contributing to a generally pleasant stay.
The Windsor Excelsior Copacabana has received a mix of feedback regarding its beds, though the majority of comments highlight a favorable experience. Guests frequently describe the beds as comfortable with many appreciating their size and cozy nature. Phrases like "super comfortable," "very comfortable," and "comfortable and large bed" are commonly mentioned, suggesting a generally positive sentiment towards the sleeping arrangements. The bed linens and pillows also receive positive remarks with mentions of the bedding being "very clean" and "beautiful."
However, not all reviews were glowing. Several guests reported concerns about the condition and quality of the mattresses. Issues such as old or deformed mattresses, as well as uncomfortable or hard pillows, were pointed out by some reviewers. A few guests specifically noted that the bedding needed replacing and described some beds as worn out or having holes.
Despite these varied experiences, it seems that the hotel's beds are largely satisfactory for most guests, contributing to a comfortable stay overall at the Windsor Excelsior Copacabana.
The Windsor Excelsior Copacabana shows varying levels of satisfaction regarding cleanliness. Many guests praised the hotel for being very clean, noting that rooms, common areas and facilities were well-maintained and organized. Positive comments consistently highlighted excellent housekeeping, clean bathrooms and impeccable hygiene throughout the property.
However, some reviews revealed inconsistencies in cleanliness standards. There were mentions of rooms with dust on surfaces, mold in the bathrooms and untidy conditions that required more thorough cleaning. The rooftop pool area, in particular, was pointed out for having old and unclean sunbeds and tables. Several guests also reported poor cleaning in corridors and delayed housekeeping services.
Despite these issues, the majority of feedback was favorable, emphasizing the hotel's overall cleanliness, comfortable and tidy rooms and efficient cleaning practices that met guests' expectations most of the time.
The reviews for the Windsor Excelsior Copacabana paint a consistent picture of an establishment known for its exemplary staff. Guests were frequently impressed by the friendliness, politeness and attentiveness of the team. The reception staff, in particular, were frequently highlighted for their professionalism, competence and multilingual capabilities with several mentions of individuals providing exceptional service.
Guests noted that the staff members were incredibly accommodating, always ready to assist with a smile. Specific employees like Mr. Guilherme Menezes, Antonio, Jorge A., Sabrina, Alan, Lucas and Yago were singled out for their outstanding contributions to the guest experience. Housekeeping and room service were also commended for their responsiveness and thoroughness.
Despite some isolated complaints about certain staff members, the overwhelmingly positive sentiment points to a highly trained and courteous team dedicated to ensuring a pleasant stay for guests. The hotel staff's ability to provide personalized service and the consistent delivery of excellent customer service were highly appreciated by guests, making the Windsor Excelsior Copacabana a standout choice for visitors seeking attentive and professional hospitality.
Guest reviews of Windsor Excelsior Copacabana consistently mention issues with the hotel's WiFi. Many guests found the WiFi weak, unstable or even non-functional, particularly in the rooms. Connectivity problems such as slow speeds, frequent disconnections and erratic signals were commonly reported. Some guests noted that the WiFi worked better in certain areas of the hotel but faltered significantly in the guest rooms. Although there are mentions of good WiFi and fast speeds, these seem to be exceptions rather than the norm. Overall, improvements in WiFi quality and stability appear necessary to enhance guest satisfaction.
The gym at the Windsor Excelsior Copacabana has received mixed reviews from its guests. While some visitors appreciate the availability of a gym facility and its good equipment with fine views, the general consensus is that the gym is quite small and lacks variety in equipment. Several reviews mention that the gym is basic and some of its fitness items are broken, which detracts from its overall appeal. There are positive remarks on certain aspects such as the inclusion of sauna and gym services and the rooftop pool area is highlighted favorably along with the fitness room. However, many guests feel that the gym does not meet their expectations, describing it as neglected and in need of significant improvement. The weights equipment in particular has been noted as low quality. Overall, while the gym serves its purpose for some, a number of guests believe that it could be better maintained and more adequately equipped.
The rooftop pool at Windsor Excelsior Copacabana garners a mix of feedback, largely focusing on its size and the stunning views it offers. Guests frequently praise the beautiful, unbeatable views of Copacabana Beach from the rooftop pool area, which also includes a bar service and loungers for relaxation. The pool's location on the top floor makes it a pleasant and comfortable spot to unwind, despite its relatively small and sometimes crowded nature.
Many reviews mention that while the pool is clean, well-kept and adds a delightful element to the stay, it appears much larger in photos compared to its actual size, causing some disappointment upon arrival. Additionally, there are notes about the pool's cold water, as it is not heated, which some guests found uncomfortable. Maintenance issues like the need for modernized facilities and newer loungers were also highlighted.
Despite its downsides, the rooftop pool’s scenic view and accompanying bar and food service contribute positively to the overall guest experience. However, potential visitors should manage their expectations regarding the pool's size and temperature. For those looking to enjoy breathtaking views with a relaxing ambiance, the rooftop pool remains a charming feature of the Windsor Excelsior Copacabana.
Windsor Excelsior Copacabana is a true gem on Copacabana Beach, offering an unparalleled beachfront experience. Its location is frequently praised for being just steps away from the beautiful and clean Copacabana beach, making it an ideal choice for beach lovers and travelers. The hotel's proximity to the ocean allows guests to enjoy breathtaking views of the beach directly from their rooms, the rooftop terrace and the beach front access areas. Many guests highlighted the exceptional beachfront views and the convenience of being right on the famous Promenade, which provides easy access to the shore.
The rooftop terrace is a particular highlight, providing cool, panoramic views of the sweeping Copacabana coastline. For those looking to relax by the sea, the hotel offers a towel service, which adds a touch of convenience when heading to the beach. Though some might note the lack of an extensive beach service, the availability of chairs for guests helps ensure a comfortable beach experience.
Overall, the Windsor Excelsior Copacabana's prime location next to one of the world's most iconic beaches, combined with its stunning views and easy access, makes it a fantastic choice for anyone looking to enjoy the essence of Rio de Janeiro's coastline.
Windsor Excelsior Copacabana is highly praised as a family-friendly hotel, ideally located near Copacabana Beach. Families particularly appreciate the pool with many children enjoying both the pool and beach activities during their stay. The hotel features family rooms and spacious adjacent rooms suitable for kids. Additionally, the staff is often commended for their friendly, professional and attentive service, making special efforts to accommodate families, including handling room requests and offering flexible check-out times. The rooftop view is noted as safe and child-friendly. Despite occasional critiques about the breakfast room crowding and a delay with a crib, the overall experience is highlighted as positive and comfortable for family stays. The hotel is recommended by many for a family vacation with the welcoming atmosphere and good service, ensuring a pleasant experience for families with children.
Windsor Excelsior Copacabana is ideally situated for guests keen on exploring Rio's vibrant nightlife. The area surrounding the hotel is bustling with a plethora of bars, clubs and restaurants, many of which are just a short walk away. This lively neighborhood offers a mix of fun places to drink, live bands, music bars and exciting DJ performances. The nightlife scene here is described as wonderful, fun and great for socializing, making it a perfect spot for those looking to enjoy the energetic pulse of Rio.
The hotel itself also contributes to the vibrant atmosphere with a very good bar and pool area, where guests can unwind and socialize in the evenings. Despite being a busy area, it is generally considered safe, although some reviews mentioned noise from nearby nightclubs. The combination of local restaurant options and the energetic nightlife scene makes this location highly recommended for those wanting to immerse themselves in the lively culture of Rio.
Windsor Excelsior Copacabana has gained varied feedback regarding its four-star rating and amenities. Many guests compliment the hotel for its great facilities and excellent cost-benefit ratio, making it a highly recommended option for leisure travelers. Guests often praise the warm and welcoming staff and the rooms are generally described as pleasant.
Several reviewers have mixed feelings about the hotel's breakfast with some noting it as nice, while others find it below average for a four-star establishment. Many agree that the hotel needs updates to better align with its four-star classification, citing outdated bathrooms and cleanliness issues such as sand and dirt on the floors.
While some visitors acknowledge the hotel as a decent four-star destination with pretty good services, there are lingering opinions that it feels more like a three-star hotel from the 1990s. Some guests highlight the discrepancy between the hotel's advertised four-star rating and what they perceive as its current state, witnessing opportunities for improvement, especially in service standards.
Location-wise, the hotel is conveniently positioned just outside the city centre, adding to its appeal for visitors looking to explore Copacabana without the hustle and bustle of being in the city core.
In summary, Windsor Excelsior Copacabana offers a generally pleasant stay with great facilities and a welcoming atmosphere, but consistency in service and updates to its amenities are needed to fully meet the expectations aligned with its four-star status.
Windsor Excelsior Copacabana is well-regarded among business travelers for its convenient location directly across from the beach. It offers a professional and accommodating environment for those on business trips with facilities that cater specifically to their needs. The hotel features ample meeting rooms and a suitable business center, although some updates could enhance its functionality. Reliable Wi-Fi ensures a seamless work experience, despite occasional inconsistencies. The venue is noted for its good value for money and responsive, efficient staff service, ideal for business stays. Additionally, the rooftop pool provides a unique space for business socializing, adding to the overall appeal for working professionals. Experiences such as having packages held and printed by the front desk demonstrate the hotel's attentive service. Efficient check-in and check-out processes further contribute to a hassle-free business trip. Overall, Windsor Excelsior Copacabana offers a business-friendly environment that meets the practical needs of its corporate guests.
Windsor Excelsior Copacabana receives positive feedback regarding its accessibility features, making it a convenient choice for guests with disabilities. The hotel's prime location is praised, situated just across the road from the beach and close to public transport options, including the Metro, which makes traveling to downtown areas straightforward. Guests appreciate the hotel's commitment to accessibility, noting that it is adapted for everyone and offers several accessibility options, including features specifically designed for wheelchair users. The facilities are well-marked, making navigation within the hotel easier for all guests, including those using strollers or those who are elderly. Despite some mentions of elevator delays, the overall accessibility of the hotel stands out, ensuring a comfortable stay for guests with various needs.
The rooftop pool at Windsor Excelsior Copacabana is consistently praised for its stunning and incredible views. Perched on the terrace, it offers a delightful experience with its charming and beautiful setting. Guests enjoyed the medium-sized pool, deeming it to be suitable and pleasant for a refreshing dip, despite noting that it may appear smaller in person. The pool area, complimented by a bar, adds to the appeal, making it a popular spot for relaxation. The well-maintained and clean pool, along with the panoramic sea and beach views, enhances the overall experience. While some feedback mentions the pool being on the smaller side and the area not very impressive, the positive responses highlight the overall charm and enjoyment of the rooftop pool.
Windsor Excelsior Copacabana boasts an enviable beachfront location, right on the iconic Copacabana Beach. Guests frequently highlight the hotel's strategic positioning, which offers direct access to the sandy shores—simply cross the street and you're there. The views are a significant draw with many rooms and the rooftop pool area providing stunning, unobstructed sights of the ocean and beach. Visitors appreciate being in the heart of Copacabana, steps away from numerous restaurants, shops and key city attractions.
The hotel itself is praised for its spectacular beach views, whether from the rooms, the terrace or the on-site restaurant. This close proximity to the beach allows guests to fully immerse themselves in the Copacabana experience. The exact beachfront location ensures that the sea is ever-present, adding to the convenience and allure of staying here. Despite a few minor mentions of smaller window sizes, the overall sentiment emphasizes the exceptional and privileged views of the beach, making Windsor Excelsior Copacabana a top choice for travelers seeking a memorable beachfront stay in Rio.
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Location
Breakfast
However, some guests noted that breakfast was not included in the room rate and was considered very expensive when booked separately, leading to criticism from those who felt it did not justify the high cost. A few reviews mentioned limited options for gluten-free and lactose-free products, as well as some inconsistencies in the quality of certain items like eggs and coffee.
Despite these occasional drawbacks, the overall sentiment is overwhelmingly positive. Many guests highlighted the breakfast as a standout feature of their stay, contributing to an enjoyable and satisfying start to their day.
Dinner
However, vegetarian options are notably sparse across the hotel's dining experiences, from the rooftop to the main restaurant. While many guests found the food delicious and some dishes, like the burger, particularly good, others pointed out specific issues. There were complaints about poorly prepared meals such as the grilled fish and shrimp risotto, as well as some instances of substandard presentation and hygiene, such as finding a hair in a dish.
Rooftop dining received mixed reviews: while some deemed it good value with nice menu options for light dinners and nibbles, others criticized the food for being greasy and overpriced. Room service received both praise for being delicious and affordable and criticism for falling short of expectations at times.
Pricing at the hotel is another point of contention with several guests finding it to be on the high side, especially for special events like New Year's Eve. Despite this, the overall dining experience at the Windsor Excelsior Copacabana remains quite positive with the exception of some areas that could use more variety and attention to detail.
Rooms
However, a recurring theme was the outdated decor and facilities with numerous comments noting that the rooms and furnishings looked old and in need of renovation. Issues such as mold, poor ventilation and small, dark bathrooms were frequently mentioned. Some guests found the rooms to be noisy with inadequate soundproofing and disturbances from neighboring rooms and external areas.
Despite these criticisms, the rooms were often described as functional and clean, offering good value for the location in Copacabana. While the decor may be dated, the comfort and cleanliness were consistently praised with many guests finding the accommodation satisfactory, particularly given the beautiful views and excellent location. The staff and their service were also well-regarded, contributing to a generally pleasant stay.
Beds
However, not all reviews were glowing. Several guests reported concerns about the condition and quality of the mattresses. Issues such as old or deformed mattresses, as well as uncomfortable or hard pillows, were pointed out by some reviewers. A few guests specifically noted that the bedding needed replacing and described some beds as worn out or having holes.
Despite these varied experiences, it seems that the hotel's beds are largely satisfactory for most guests, contributing to a comfortable stay overall at the Windsor Excelsior Copacabana.
Cleanliness
However, some reviews revealed inconsistencies in cleanliness standards. There were mentions of rooms with dust on surfaces, mold in the bathrooms and untidy conditions that required more thorough cleaning. The rooftop pool area, in particular, was pointed out for having old and unclean sunbeds and tables. Several guests also reported poor cleaning in corridors and delayed housekeeping services.
Despite these issues, the majority of feedback was favorable, emphasizing the hotel's overall cleanliness, comfortable and tidy rooms and efficient cleaning practices that met guests' expectations most of the time.
Staff
Guests noted that the staff members were incredibly accommodating, always ready to assist with a smile. Specific employees like Mr. Guilherme Menezes, Antonio, Jorge A., Sabrina, Alan, Lucas and Yago were singled out for their outstanding contributions to the guest experience. Housekeeping and room service were also commended for their responsiveness and thoroughness.
Despite some isolated complaints about certain staff members, the overwhelmingly positive sentiment points to a highly trained and courteous team dedicated to ensuring a pleasant stay for guests. The hotel staff's ability to provide personalized service and the consistent delivery of excellent customer service were highly appreciated by guests, making the Windsor Excelsior Copacabana a standout choice for visitors seeking attentive and professional hospitality.
Wi-Fi
Gym
Pool
Many reviews mention that while the pool is clean, well-kept and adds a delightful element to the stay, it appears much larger in photos compared to its actual size, causing some disappointment upon arrival. Additionally, there are notes about the pool's cold water, as it is not heated, which some guests found uncomfortable. Maintenance issues like the need for modernized facilities and newer loungers were also highlighted.
Despite its downsides, the rooftop pool’s scenic view and accompanying bar and food service contribute positively to the overall guest experience. However, potential visitors should manage their expectations regarding the pool's size and temperature. For those looking to enjoy breathtaking views with a relaxing ambiance, the rooftop pool remains a charming feature of the Windsor Excelsior Copacabana.
Beach
The rooftop terrace is a particular highlight, providing cool, panoramic views of the sweeping Copacabana coastline. For those looking to relax by the sea, the hotel offers a towel service, which adds a touch of convenience when heading to the beach. Though some might note the lack of an extensive beach service, the availability of chairs for guests helps ensure a comfortable beach experience.
Overall, the Windsor Excelsior Copacabana's prime location next to one of the world's most iconic beaches, combined with its stunning views and easy access, makes it a fantastic choice for anyone looking to enjoy the essence of Rio de Janeiro's coastline.
Family
Nightlife
The hotel itself also contributes to the vibrant atmosphere with a very good bar and pool area, where guests can unwind and socialize in the evenings. Despite being a busy area, it is generally considered safe, although some reviews mentioned noise from nearby nightclubs. The combination of local restaurant options and the energetic nightlife scene makes this location highly recommended for those wanting to immerse themselves in the lively culture of Rio.
4 Star
Several reviewers have mixed feelings about the hotel's breakfast with some noting it as nice, while others find it below average for a four-star establishment. Many agree that the hotel needs updates to better align with its four-star classification, citing outdated bathrooms and cleanliness issues such as sand and dirt on the floors.
While some visitors acknowledge the hotel as a decent four-star destination with pretty good services, there are lingering opinions that it feels more like a three-star hotel from the 1990s. Some guests highlight the discrepancy between the hotel's advertised four-star rating and what they perceive as its current state, witnessing opportunities for improvement, especially in service standards.
Location-wise, the hotel is conveniently positioned just outside the city centre, adding to its appeal for visitors looking to explore Copacabana without the hustle and bustle of being in the city core.
In summary, Windsor Excelsior Copacabana offers a generally pleasant stay with great facilities and a welcoming atmosphere, but consistency in service and updates to its amenities are needed to fully meet the expectations aligned with its four-star status.
Business
Accessible
Outdoor Pool
Beachfront
The hotel itself is praised for its spectacular beach views, whether from the rooms, the terrace or the on-site restaurant. This close proximity to the beach allows guests to fully immerse themselves in the Copacabana experience. The exact beachfront location ensures that the sea is ever-present, adding to the convenience and allure of staying here. Despite a few minor mentions of smaller window sizes, the overall sentiment emphasizes the exceptional and privileged views of the beach, making Windsor Excelsior Copacabana a top choice for travelers seeking a memorable beachfront stay in Rio.
Yes, Windsor Excelsior Copacabana has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Windsor Excelsior Copacabana.
No, Windsor Excelsior Copacabana doesn't allow dogs.
No, parking facilities aren't available at Windsor Excelsior Copacabana.
Yes, Windsor Excelsior Copacabana has a gym.
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