Real Palace Hotel
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Summary of reviewsReal Palace Hotel receives an array of positive reviews emphasizing its prime location in Copacabana, Rio de Janeiro. Guests appreciate the short walking distance to Copacabana Beach and the nearby amenities such as supermarkets, pharmacies and restaurants. The close proximity to the Arcoverde subway station makes city exploration convenient, further enhancing its appeal for tourists. The welcoming staff and clean rooms add to the appeal, making the hotel a top choice for both beachgoers and city explorers.
The hotel's breakfast is highly praised for its variety, quality and abundance. Guests regard it as one of the best aspects of their stay, noting the diverse array of fruits, breads, pastries, hot and cold dishes and superb coffee. Despite occasional mentions of limited space and repetitive dishes, the overall feedback remains extremely positive.
However, the dinner experience at Real Palace Hotel is mixed. While some guests find the dinner options good and tasty, others criticize the limited variety and availability. The lack of room service for dinner and no restaurant operating at night is a noted disappointment.
The rooms at Real Palace Hotel provide a mixed experience. Many guests highlight spaciousness, comfort and cleanliness, particularly in recently renovated rooms with modern amenities. However, older rooms have been criticized for outdated furniture, poor soundproofing and maintenance issues. Despite this, the beds and showers received positive remarks, contributing to a generally comfortable stay for many guests.
Cleanliness varies with many guests noting very clean and spacious rooms, while others report inconsistencies, such as dust, moldy smells and neglected cleaning in certain areas. The cleaning staff received both praise for professionalism and criticism for lack of thoroughness.
The staff is generally praised for being friendly, attentive and helpful with individual employees receiving commendations for exceptional service. While there are occasional mentions of less motivated staff members, the overall sentiment is positive with guests appreciating the professional and efficient service.
Wi-Fi service at the hotel is inconsistent. Some guests report good connectivity, particularly in the lobby, while others experience slow speeds, unstable connections or non-functional internet in certain areas.
The hotel's gym also receives mixed reviews. While it is well-equipped with basic facilities, many guests note that the equipment is often old or malfunctioning and the space is sometimes closed or under renovation, reducing its usability.
The rooftop pool, although offering a sea view, is often criticized for its small size and cleanliness issues. Guests describe it as tiny and unable to comfortably accommodate all guests with renovations needed to improve the overall experience.
The hotel's beach proximity is highly praised with guests appreciating the short walk to Copacabana Beach and the convenience of being close to various attractions, restaurants and shops, making it an ideal spot for both beach enthusiasts and city explorers.
Parking at the hotel is convenient with valet service, but it comes at a high cost and with some limitations, such as small spaces and a steep ramp. The valet service is not available on Mondays, which could be inconvenient for some guests.
Lastly, the hotel is noted as family-friendly with good facilities and a welcoming environment, making it a suitable choice for family vacations.
Overall, Real Palace Hotel excels in its prime location, excellent breakfast and friendly staff, though it has areas needing improvement, such as dinner options, room updates, Wi-Fi reliability, gym facilities and pool maintenance.
Categories
The hotel's breakfast is highly praised for its variety, quality and abundance. Guests regard it as one of the best aspects of their stay, noting the diverse array of fruits, breads, pastries, hot and cold dishes and superb coffee. Despite occasional mentions of limited space and repetitive dishes, the overall feedback remains extremely positive.
However, the dinner experience at Real Palace Hotel is mixed. While some guests find the dinner options good and tasty, others criticize the limited variety and availability. The lack of room service for dinner and no restaurant operating at night is a noted disappointment.
The rooms at Real Palace Hotel provide a mixed experience. Many guests highlight spaciousness, comfort and cleanliness, particularly in recently renovated rooms with modern amenities. However, older rooms have been criticized for outdated furniture, poor soundproofing and maintenance issues. Despite this, the beds and showers received positive remarks, contributing to a generally comfortable stay for many guests.
Cleanliness varies with many guests noting very clean and spacious rooms, while others report inconsistencies, such as dust, moldy smells and neglected cleaning in certain areas. The cleaning staff received both praise for professionalism and criticism for lack of thoroughness.
The staff is generally praised for being friendly, attentive and helpful with individual employees receiving commendations for exceptional service. While there are occasional mentions of less motivated staff members, the overall sentiment is positive with guests appreciating the professional and efficient service.
Wi-Fi service at the hotel is inconsistent. Some guests report good connectivity, particularly in the lobby, while others experience slow speeds, unstable connections or non-functional internet in certain areas.
The hotel's gym also receives mixed reviews. While it is well-equipped with basic facilities, many guests note that the equipment is often old or malfunctioning and the space is sometimes closed or under renovation, reducing its usability.
The rooftop pool, although offering a sea view, is often criticized for its small size and cleanliness issues. Guests describe it as tiny and unable to comfortably accommodate all guests with renovations needed to improve the overall experience.
The hotel's beach proximity is highly praised with guests appreciating the short walk to Copacabana Beach and the convenience of being close to various attractions, restaurants and shops, making it an ideal spot for both beach enthusiasts and city explorers.
Parking at the hotel is convenient with valet service, but it comes at a high cost and with some limitations, such as small spaces and a steep ramp. The valet service is not available on Mondays, which could be inconvenient for some guests.
Lastly, the hotel is noted as family-friendly with good facilities and a welcoming environment, making it a suitable choice for family vacations.
Overall, Real Palace Hotel excels in its prime location, excellent breakfast and friendly staff, though it has areas needing improvement, such as dinner options, room updates, Wi-Fi reliability, gym facilities and pool maintenance.
Hotel near Nightlife Spots
Located in Copacabana, this hotel is close to many bars and restaurants. It provides a convenient base for enjoying the area's nightlife.
Hotel with Rooftop Pool
Located in Copacabana, this hotel likely provides a rooftop pool where guests can relax and take in the city views.
Hotel near The Beach
Family Friendly Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Guest Reviews
Real Palace Hotel enjoys a stellar reputation for its prime location in the heart of Copacabana, Rio de Janeiro. Guests frequently commend its close proximity to Copacabana Beach with many highlighting that it takes just a few minutes to walk to the sandy shores. The hotel is also conveniently situated near a variety of amenities, including supermarkets, pharmacies and restaurants, which makes it ideal for travelers looking for both relaxation and convenience. Additionally, its closeness to the Arcoverde subway station facilitates easy access to other parts of Rio, enhancing its appeal for tourists who wish to explore the city. The welcoming staff and clean rooms further complement the excellent location, making it a favored choice for visitors. Perfect for beachgoers and city explorers alike, the Real Palace Hotel offers a well-rounded experience with great cost-benefit, consistently leaving guests satisfied with their stay.
The breakfast at Real Palace Hotel receives enthusiastic praise for its variety, quality and abundance. Guests consistently describe it as very good, delicious and complete, noting the extensive options available, including fruits, breads, pastries and various hot and cold dishes. The coffee served is often highlighted as wonderful and great.
Many reviews emphasize the breakfast's diversity with several guests appreciating the mix of savory and sweet items and healthy options alongside indulgent treats. Despite occasional mentions of limited space in the breakfast area during peak times and some reports of repetitive dishes, the overall impression remains highly positive with guests frequently referring to it as one of the best aspects of their stay at the hotel.
The service receives commendations for its excellent attention and the breakfast is routinely replenished to ensure freshness and availability. While there are a few minor criticisms about dish variety and occasional quality issues, the general consensus celebrates the breakfast as spectacular, exceptional and a definitive highlight of the Real Palace Hotel experience.
Real Palace Hotel presents a mixed experience when it comes to dinner options. While guests laud the excellent dining room and praise specific meals, the overall sentiment about dinner is varied. Many found the dinner to be very good and quite tasty with notable options. However, there were comments about the limited variety and availability. Several guests mentioned that dinner service had some issues and could be improved.
There are also remarks about the lack of room service for dinner and no restaurant operating at night, which some guests found disappointing, especially for a hotel of its caliber. The dining facilities are described as being small and could benefit from expanding their seating capacity.
On the positive side, breakfast at the hotel receives abundant praise. It is described as wonderful, very complete, delicious and varied with a buffet that includes an array of items that left guests highly satisfied. The breakfast location is conveniently close to the beach, adding to the overall positive experience in the morning period.
In conclusion, while breakfast at Real Palace Hotel earns high marks, dinner options and service fall a bit short, leaving room for improvement in evening dining offerings and availability.
Real Palace Hotel offers a mixed experience when it comes to its rooms with many positive notes highlighting spaciousness, comfort and cleanliness. Numerous reviews praise the rooms for being large and well-ventilated, featuring modern and comfortable furniture. Guests often remarked on the comfortable beds, good shower quality and the convenience of having modern amenities such as Smart TVs with apps like Netflix and Prime Video.
Some rooms have been recently renovated, offering a modern and stylish atmosphere, much to the satisfaction of visitors. These updated rooms often come with spacious and very clean bathrooms, which are frequently noted to be of good size and well-maintained. Despite the varying states of the rooms, many guests felt that the practical and comfortable room setup contributed positively to their stays.
However, several guests also encountered issues. Older rooms have been described as lacking in certain comforts and amenities with outdated furniture, poor soundproofing and occasional maintenance issues related to cleanliness and fixtures such as air conditioning. Inconsistent housekeeping was another concern with some rooms not being cleaned daily or only partially serviced.
The hotel's noisy environment due to inadequate sound insulation from both internal and external sources often disturbed the quality of sleep and comfort. Additionally, there were numerous reports of maintenance issues, such as malfunctioning air conditioning units, poor drainage in the bathrooms and rooms in need of refurbishment.
Overall, the Real Palace Hotel provides varying experiences depending on whether guests are placed in renovated or older rooms. However, the generous room size and modern comforts available in the newer rooms left a favorable impression on many guests despite the problems faced by others.
While staying at the Real Palace Hotel, guests have diverse opinions when it comes to the beds, showcasing a mix of satisfaction and discomfort. On the positive side, many guests found the beds to be comfortable, often highlighting comfortable double beds, good mattresses and big, clean beds. Words like "comfort," "excellent," and "comfy" frequently come up, suggesting that several rooms provide welcoming and restful sleeping arrangements. There are even mentions of newly installed beds, which contribute positively to the overall guest experience.
However, not all feedback reflects contentment. A series of comments indicate issues with the beds, such as hard or overly soft mattresses that either need replacing or are simply uncomfortable. Guests have mentioned experiencing old spring mattresses, worn-out beddings and bedsheets that don't stay in place, leading to less than ideal sleep conditions. There is also frequent mention of uncomfortable pillows and mismatched bed arrangements, such as two single beds pushed together instead of a proper double bed.
Overall, while many guests find the accommodations comfortable at Real Palace Hotel, there are notable areas needing attention, particularly regarding the maintenance and condition of the mattresses, pillows and bedding to enhance the restful experience consistently.
Real Palace Hotel generally offers clean and comfortable facilities, though experiences with cleanliness vary widely among guests. Many reviewers found their rooms to be very clean and spacious with daily cleaning services ensuring a fresh and organized environment. Clean bathrooms and well-maintained areas were frequently highlighted and the hotel’s cleanliness often impressed guests positively.
However, there are notable inconsistencies. Some guests reported rooms that were not cleaned thoroughly with issues such as dust, sand on the floor and neglected cleaning under beds. Several reviews mentioned that certain areas, like the pool, gym and hallways, were not up to cleanliness standards, sometimes even described as dirty or dusty.
The cleaning staff's performance also received mixed feedback. While some guests praised the staff's professionalism and attention to detail, others noted that the cleaning service was lacking, had to be requested multiple times, or left much to be desired. Specific complaints included moldy smells in the rooms, dirty towels and uncleaned bathrooms.
In summary, while Real Palace Hotel has the potential for excellent cleanliness and comfort, the experiences are inconsistent, suggesting that the hotel might benefit from more rigorous and standardized cleaning protocols to meet all guests' expectations.
The Real Palace Hotel is celebrated for its friendly and helpful staff, who are often described as attentive, polite and proactive. Guests frequently commend the excellent customer service provided by the reception and restaurant teams. Notably, employees such as Thiago, Cesar and Emerson receive individual praise for their exceptional assistance and welcoming demeanor.
The service at the hotel is consistently highlighted as professional and efficient with staff going above and beyond to meet guests' needs. This dedication extends to various areas, including the front desk, housekeeping and food service, where staff are always ready to assist with a smile.
Despite a few mentions of occasional inconsistencies in attentiveness with some guests encountering less motivated or unfriendly staff, the overall sentiment is overwhelmingly positive. Visitors appreciate the courteous and well-prepared nature of the employees, contributing to a pleasant and accommodating atmosphere.
The hotel's ability to make guests feel welcome and cared for is repeatedly emphasized, making it a standout option for travelers seeking excellent service and a friendly environment.
The Wi-Fi experience at Real Palace Hotel appears to be mixed with some guests highlighting positives while others faced challenges. On the positive side, several reviewers mentioned that the Wi-Fi worked well with a few even describing it as excellent or having great connection. The lobby was specifically noted for its excellent Wi-Fi.
However, numerous guests reported various issues with the internet service. Many experienced slow speeds, unstable connections or found the Wi-Fi completely non-functional in certain areas, such as rooms or the terrace. There were frequent mentions of the internet signal being inconsistent, leading to interruptions that could be problematic for work or streaming. In some instances, Wi-Fi was described as almost unusable or not available at all.
Overall, it seems the Wi-Fi at Real Palace Hotel is not consistently reliable, particularly in guest rooms. While some guests enjoyed a smooth internet experience, others encountered significant difficulties, indicating that improvements are needed to meet the expectations of all visitors.
Guests of the Real Palace Hotel have left mixed reviews about the hotel's gym facilities. Positive remarks highlight that the gym, although simple and small, is well-equipped and conveniently located indoors. Visitors appreciate the availability of basic equipment such as a treadmill and a cycling wheel. However, the majority of reviews suggest that the gym area requires significant improvement and maintenance. Guests frequently noted that many gym machines are old, broken or malfunctioning and the space often appears dusty and neglected. Several reviews also mention that the gym is sometimes closed or under renovation, further reducing usability. It appears that while the gym offers basic functionalities, the overall condition and maintenance fail to meet guest expectations.
The pool at Real Palace Hotel receives mixed feedback from guests with many highlighting its small size as a significant drawback. Although it is situated on the rooftop with views of the sea, it is described as tiny and often unable to accommodate all guests comfortably. The cleanliness of the pool area is a recurring concern with reports of chlorinated, dirty and even neglected conditions. The area itself also suffers from poor lighting, making nighttime use uninviting. Ongoing renovations have been noted, but the pool remains disappointing for many, especially when compared to the hotel's promotional photos. Despite these issues, some guests found the pool pleasant and appreciated that it provided a way to cool down. Nevertheless, the prevalent sentiment suggests that improvements are needed to enhance the overall guest experience.
Real Palace Hotel boasts an exceptional location, especially for guests eager to explore the famous Copacabana Beach. The beach is prominently featured in guest reviews, highlighting the hotel's proximity as a major advantage. Descriptions repeatedly emphasize that the beach is just a short walk away – often described as merely a few meters, a minute or a couple of blocks. The convenience is further underscored by mentions of the area being safe for walking and having excellent beach facilities.
The hotel is strategically situated not only close to Copacabana Beach but also near various tourist attractions, restaurants, cafes and shops. This central location allows guests to enjoy a vibrant local scene while having quick access to the sandy shores. For those looking to balance beach time with city exploration, the nearby subway station offers additional convenience.
In summary, Real Palace Hotel's prime location is highly praised for offering guests easy and quick access to the iconic Copacabana Beach. This allows for a perfect blend of relaxation and urban exploration, making it an ideal spot for beach enthusiasts and city explorers alike.
Parking at the Real Palace Hotel is a mixed experience according to guest reviews. A recurring positive highlight is the availability of valet parking, which many guests appreciated for its convenience and the helpfulness of the valet staff, especially late at night. However, it’s important to note that the parking comes at a separate and often high cost with daily fees generally around R$60 to R$100.
Guests have mentioned that this fee is not always clearly stated upfront, which can lead to unexpected expenses. Additionally, some found the parking spaces too small, unsuitable for pickups and SUVs and with a challenging steep ramp. In certain instances, the underground garage wasn't user-friendly, causing difficulties that occasionally forced guests to seek street parking or parking in nearby locations. Moreover, the valet service does not operate on Mondays, adding a level of inconvenience for some.
Overall, while the parking is convenient and accessible, the high cost and limited information on availability and suitability for larger vehicles should be considered for those planning to drive to the Real Palace Hotel.
Real Palace Hotel is a family-friendly destination that provides good facilities and a welcoming environment suitable for family vacations. Guest reviews highlight the attentive and hospitable staff, making it an enjoyable and comfortable place for families to spend their holidays. Many visitors noted that the hotel offers family rooms, making it comfortable for groups of different sizes, including three adults and one child.
Despite the positive aspects, there are areas for improvement. Reviewers expressed a need for better accommodation for young children, such as kitchen facilities to make baby bottles and microwaves to heat them. The absence of window guards and adequate privacy for the family pool were also mentioned as issues. Additionally, some guests found the lack of parking for child strollers and difficulties in retrieving vehicles from an off-site location inconvenient.
The hotel’s game rooms and activities for kids were appreciated, contributing to the overall enjoyable experience for families. Nevertheless, some felt the hotel could better cater to children, particularly in the dining room and by providing essential items like cribs, which were not always available as expected.
Cleanliness and room maintenance were points of contention with some complaints about poor cleaning, uncomfortable bedrooms and inadequate towel provisions for the number of guests. These issues detracted from the otherwise positive experience.
Overall, Real Palace Hotel is praised for its friendly service and good environment for family stays, but improvements in catering to young children's needs and room maintenance are necessary to enhance family convenience and comfort.
Situated in a prime spot, Real Palace Hotel offers guests immediate access to a variety of nightlife attractions. The surrounding area is bustling with vibrant nightlife, featuring a plethora of bars, pubs and clubs just a short walk away. Copacabana beach area, known for its vivid nightlife, offers numerous options for dining and entertainment, ensuring visitors can find something exciting every night. The hotel’s location is not only great for nightlife enthusiasts but also provides easy access to cafés open all night, various restaurants and essential amenities.
However, it’s important to note that the lively atmosphere comes with its drawbacks. Many reviewers have mentioned that the noise from the surrounding bars and clubs can be quite disturbing at night. For those who are light sleepers or prefer a quieter setting, this might be a consideration. Nonetheless, the overall consensus is that for those looking to immerse themselves in the local nightlife, Real Palace Hotel offers a superbly convenient base.
Real Palace Hotel offers a mixed bag of experiences that doesn't quite live up to its four-star billing, according to guest reviews. Many travelers feel that the hotel's facilities and services fall short of the standard expected from a four-star establishment. Guests frequently mention that the room conditions are deteriorated and in need of maintenance, which diminishes the overall experience.
Despite the overall disappointment regarding the four-star rating, some positive aspects do emerge. The hotel's location and staff are praised for being supportive and accommodating. Guests have highlighted the hearty breakfast and renovated rooms as notable perks, making for a reasonably comfortable stay in certain aspects.
However, the general consensus is that the hotel is outdated with facilities not reflecting the four-star classification. The mismatch between the advertised quality and the actual experience leaves many visitors feeling the hotel is more akin to a three-star establishment. Nonetheless, the hotel offers good prices and a great cost-benefit ratio, making it a viable option for budget-conscious travelers.
Overall, while featuring some commendable attributes, Real Palace Hotel does not consistently meet the expectations associated with its supposed four-star rating.
Real Palace Hotel strives to cater to business travelers with a range of services, making it a viable option for those traveling for work. Many guests appreciate the improved booking services and the ability to manage costs better through pre-bookings, which streamline their stay. The hotel offers several business facilities including meeting rooms and a dedicated business floor, providing a decent working environment. Guests found these facilities useful and noted that the business center, though somewhat outdated, is well-maintained and functional.
For business stays, the hotel has been described as comfortable with clean, simple rooms that, while old, offer adequate amenities and a good cost-benefit ratio, particularly highlighted by the very economic prices. Its location is another strong point, being ideal and well-suited for short business trips with an adequate surrounding business environment.
However, some areas could benefit from improvements. The lack of a prominent business center and small, noisy space for meetings were noted drawbacks. Additionally, guests reported issues with reception services, such as unanswered phones and double-charged payments, which detract from the overall experience. Furthermore, the security of the check-in and check-out processes was questioned due to a lack of required documents.
In conclusion, Real Palace Hotel provides a suitable, budget-friendly option for business travelers, especially for short stays, though there are areas where enhancements could significantly improve the overall experience.
Real Palace Hotel's rooftop pool receives mixed feedback from its guests. Among the positives, visitors appreciate the breathtaking views from the rooftop, describing it as having good visibility. Some guests find the rooftop pool cozy and nice, making it a pleasant spot to relax and take in the scenery.
However, there are recurring mentions of the pool being quite small and several guests note that it doesn't match the photos. A significant number of reviews point out that the pool was under renovation during their stay, which was disappointing for those who expected to use it. Additionally, there are remarks about water clogging issues and the rooftop amenities, including the gym, needing improvement.
Overall, while the potential for a nice rooftop experience exists, there seem to be several aspects that could be improved to better meet guest expectations.
Real Palace Hotel's outdoor pool has received mixed reviews from guests, primarily highlighting its small size. While many appreciated the availability of a pool and the nice view from the rooftop, the pool's tiny and shallow dimensions left some guests underwhelmed. Others noted that the pool area could benefit from better lighting and updates, as it seemed to be in need of renovation and cleanliness improvements.
Despite these critiques, a few visitors found the pool quite nice for a quick dip or for poolside relaxation. The scenic view from the top floor added some value to the experience, although the lack of heating and nighttime usage detracted from its overall appeal.
In summary, the pool at Real Palace Hotel offers basic amenities and a pleasant rooftop view, but its limited size and some maintenance issues make it less ideal for those seeking a luxurious poolside experience.
Location Show Map
Location
Breakfast
Many reviews emphasize the breakfast's diversity with several guests appreciating the mix of savory and sweet items and healthy options alongside indulgent treats. Despite occasional mentions of limited space in the breakfast area during peak times and some reports of repetitive dishes, the overall impression remains highly positive with guests frequently referring to it as one of the best aspects of their stay at the hotel.
The service receives commendations for its excellent attention and the breakfast is routinely replenished to ensure freshness and availability. While there are a few minor criticisms about dish variety and occasional quality issues, the general consensus celebrates the breakfast as spectacular, exceptional and a definitive highlight of the Real Palace Hotel experience.
Dinner
There are also remarks about the lack of room service for dinner and no restaurant operating at night, which some guests found disappointing, especially for a hotel of its caliber. The dining facilities are described as being small and could benefit from expanding their seating capacity.
On the positive side, breakfast at the hotel receives abundant praise. It is described as wonderful, very complete, delicious and varied with a buffet that includes an array of items that left guests highly satisfied. The breakfast location is conveniently close to the beach, adding to the overall positive experience in the morning period.
In conclusion, while breakfast at Real Palace Hotel earns high marks, dinner options and service fall a bit short, leaving room for improvement in evening dining offerings and availability.
Rooms
Some rooms have been recently renovated, offering a modern and stylish atmosphere, much to the satisfaction of visitors. These updated rooms often come with spacious and very clean bathrooms, which are frequently noted to be of good size and well-maintained. Despite the varying states of the rooms, many guests felt that the practical and comfortable room setup contributed positively to their stays.
However, several guests also encountered issues. Older rooms have been described as lacking in certain comforts and amenities with outdated furniture, poor soundproofing and occasional maintenance issues related to cleanliness and fixtures such as air conditioning. Inconsistent housekeeping was another concern with some rooms not being cleaned daily or only partially serviced.
The hotel's noisy environment due to inadequate sound insulation from both internal and external sources often disturbed the quality of sleep and comfort. Additionally, there were numerous reports of maintenance issues, such as malfunctioning air conditioning units, poor drainage in the bathrooms and rooms in need of refurbishment.
Overall, the Real Palace Hotel provides varying experiences depending on whether guests are placed in renovated or older rooms. However, the generous room size and modern comforts available in the newer rooms left a favorable impression on many guests despite the problems faced by others.
Beds
However, not all feedback reflects contentment. A series of comments indicate issues with the beds, such as hard or overly soft mattresses that either need replacing or are simply uncomfortable. Guests have mentioned experiencing old spring mattresses, worn-out beddings and bedsheets that don't stay in place, leading to less than ideal sleep conditions. There is also frequent mention of uncomfortable pillows and mismatched bed arrangements, such as two single beds pushed together instead of a proper double bed.
Overall, while many guests find the accommodations comfortable at Real Palace Hotel, there are notable areas needing attention, particularly regarding the maintenance and condition of the mattresses, pillows and bedding to enhance the restful experience consistently.
Cleanliness
However, there are notable inconsistencies. Some guests reported rooms that were not cleaned thoroughly with issues such as dust, sand on the floor and neglected cleaning under beds. Several reviews mentioned that certain areas, like the pool, gym and hallways, were not up to cleanliness standards, sometimes even described as dirty or dusty.
The cleaning staff's performance also received mixed feedback. While some guests praised the staff's professionalism and attention to detail, others noted that the cleaning service was lacking, had to be requested multiple times, or left much to be desired. Specific complaints included moldy smells in the rooms, dirty towels and uncleaned bathrooms.
In summary, while Real Palace Hotel has the potential for excellent cleanliness and comfort, the experiences are inconsistent, suggesting that the hotel might benefit from more rigorous and standardized cleaning protocols to meet all guests' expectations.
Staff
The service at the hotel is consistently highlighted as professional and efficient with staff going above and beyond to meet guests' needs. This dedication extends to various areas, including the front desk, housekeeping and food service, where staff are always ready to assist with a smile.
Despite a few mentions of occasional inconsistencies in attentiveness with some guests encountering less motivated or unfriendly staff, the overall sentiment is overwhelmingly positive. Visitors appreciate the courteous and well-prepared nature of the employees, contributing to a pleasant and accommodating atmosphere.
The hotel's ability to make guests feel welcome and cared for is repeatedly emphasized, making it a standout option for travelers seeking excellent service and a friendly environment.
Wi-Fi
However, numerous guests reported various issues with the internet service. Many experienced slow speeds, unstable connections or found the Wi-Fi completely non-functional in certain areas, such as rooms or the terrace. There were frequent mentions of the internet signal being inconsistent, leading to interruptions that could be problematic for work or streaming. In some instances, Wi-Fi was described as almost unusable or not available at all.
Overall, it seems the Wi-Fi at Real Palace Hotel is not consistently reliable, particularly in guest rooms. While some guests enjoyed a smooth internet experience, others encountered significant difficulties, indicating that improvements are needed to meet the expectations of all visitors.
Gym
Pool
Beach
The hotel is strategically situated not only close to Copacabana Beach but also near various tourist attractions, restaurants, cafes and shops. This central location allows guests to enjoy a vibrant local scene while having quick access to the sandy shores. For those looking to balance beach time with city exploration, the nearby subway station offers additional convenience.
In summary, Real Palace Hotel's prime location is highly praised for offering guests easy and quick access to the iconic Copacabana Beach. This allows for a perfect blend of relaxation and urban exploration, making it an ideal spot for beach enthusiasts and city explorers alike.
Parking
Guests have mentioned that this fee is not always clearly stated upfront, which can lead to unexpected expenses. Additionally, some found the parking spaces too small, unsuitable for pickups and SUVs and with a challenging steep ramp. In certain instances, the underground garage wasn't user-friendly, causing difficulties that occasionally forced guests to seek street parking or parking in nearby locations. Moreover, the valet service does not operate on Mondays, adding a level of inconvenience for some.
Overall, while the parking is convenient and accessible, the high cost and limited information on availability and suitability for larger vehicles should be considered for those planning to drive to the Real Palace Hotel.
Family
Despite the positive aspects, there are areas for improvement. Reviewers expressed a need for better accommodation for young children, such as kitchen facilities to make baby bottles and microwaves to heat them. The absence of window guards and adequate privacy for the family pool were also mentioned as issues. Additionally, some guests found the lack of parking for child strollers and difficulties in retrieving vehicles from an off-site location inconvenient.
The hotel’s game rooms and activities for kids were appreciated, contributing to the overall enjoyable experience for families. Nevertheless, some felt the hotel could better cater to children, particularly in the dining room and by providing essential items like cribs, which were not always available as expected.
Cleanliness and room maintenance were points of contention with some complaints about poor cleaning, uncomfortable bedrooms and inadequate towel provisions for the number of guests. These issues detracted from the otherwise positive experience.
Overall, Real Palace Hotel is praised for its friendly service and good environment for family stays, but improvements in catering to young children's needs and room maintenance are necessary to enhance family convenience and comfort.
Nightlife
However, it’s important to note that the lively atmosphere comes with its drawbacks. Many reviewers have mentioned that the noise from the surrounding bars and clubs can be quite disturbing at night. For those who are light sleepers or prefer a quieter setting, this might be a consideration. Nonetheless, the overall consensus is that for those looking to immerse themselves in the local nightlife, Real Palace Hotel offers a superbly convenient base.
4 Star
Despite the overall disappointment regarding the four-star rating, some positive aspects do emerge. The hotel's location and staff are praised for being supportive and accommodating. Guests have highlighted the hearty breakfast and renovated rooms as notable perks, making for a reasonably comfortable stay in certain aspects.
However, the general consensus is that the hotel is outdated with facilities not reflecting the four-star classification. The mismatch between the advertised quality and the actual experience leaves many visitors feeling the hotel is more akin to a three-star establishment. Nonetheless, the hotel offers good prices and a great cost-benefit ratio, making it a viable option for budget-conscious travelers.
Overall, while featuring some commendable attributes, Real Palace Hotel does not consistently meet the expectations associated with its supposed four-star rating.
Business
For business stays, the hotel has been described as comfortable with clean, simple rooms that, while old, offer adequate amenities and a good cost-benefit ratio, particularly highlighted by the very economic prices. Its location is another strong point, being ideal and well-suited for short business trips with an adequate surrounding business environment.
However, some areas could benefit from improvements. The lack of a prominent business center and small, noisy space for meetings were noted drawbacks. Additionally, guests reported issues with reception services, such as unanswered phones and double-charged payments, which detract from the overall experience. Furthermore, the security of the check-in and check-out processes was questioned due to a lack of required documents.
In conclusion, Real Palace Hotel provides a suitable, budget-friendly option for business travelers, especially for short stays, though there are areas where enhancements could significantly improve the overall experience.
Rooftop Pool
However, there are recurring mentions of the pool being quite small and several guests note that it doesn't match the photos. A significant number of reviews point out that the pool was under renovation during their stay, which was disappointing for those who expected to use it. Additionally, there are remarks about water clogging issues and the rooftop amenities, including the gym, needing improvement.
Overall, while the potential for a nice rooftop experience exists, there seem to be several aspects that could be improved to better meet guest expectations.
Outdoor Pool
Despite these critiques, a few visitors found the pool quite nice for a quick dip or for poolside relaxation. The scenic view from the top floor added some value to the experience, although the lack of heating and nighttime usage detracted from its overall appeal.
In summary, the pool at Real Palace Hotel offers basic amenities and a pleasant rooftop view, but its limited size and some maintenance issues make it less ideal for those seeking a luxurious poolside experience.
Yes, Real Palace Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Real Palace Hotel.
No, Real Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Real Palace Hotel.
Yes, Real Palace Hotel has a gym.
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