5-Star HotelThis 5-star hotel offers luxurious accommodations with modern amenities. It features a gym, free WiFi, gourmet cuisine, event rooms, and is located near the city center overlooking the Rahue River. It provides airport transfers, LCD satellite TV, and a work desk in each room.
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Summary of reviews related to the '5 Star' categorySonesta Hotel Osorno is highlighted for its excellent service and spacious, comfortable rooms. Guests particularly appreciate the varied and high-quality buffet breakfast. However, many feel that the hotel falls short of its five-star rating. Criticisms include the lack of hot water in the morning, subpar food quality and the absence of room service at night. These deficiencies contribute to a significant gap between the hotel's claims and guest expectations of a five-star experience. Overall, while the service and some of the facilities are commendable, there is a consensus that improvements are needed for the hotel to fully meet the five-star standard it advertises.
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