4-Star HotelLocated outside the city center, Vilnius Grand Resort offers extensive facilities, including a golf course and spa. It is suitable for those seeking a relaxing getaway with recreational activities.
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Summary of reviews related to the '4 Star' categoryVilnius Grand Resort offers a mixed experience with elements of admirable quality alongside some areas needing improvement. The hotel is described as delightful and maintains a high standard in many respects, such as professional staff and excellent spa services, including massages and a heated bathroom. The beautiful hotel surroundings add to its charm and the clean rooms contribute positively to the overall experience.
However, there are notable drawbacks that suggest the resort struggles to meet its four-star rating consistently. Guests have pointed out issues such as old and tired interiors, the need for renovation and disorganized services leading to long queues. Some rooms lacked expected amenities such as a minibar or kettle, which detracts from the anticipated four-star experience. There were also complaints of delayed check-ins, non-functioning TVs and high additional charges for amenities like coffee.
The resort strives to maintain its four-star status but often falls short with guests noting that some aspects did not feel up to par with the rating, such as the restaurant quality and the overall value for the price. Facilities like the spa and pools are appreciated, yet inconsistent communication between old and new zones and lackluster sauna experiences were mentioned.
In summary, while Vilnius Grand Resort offers some high-quality services and stands in a picturesque setting, it requires significant improvements in its amenities and operational efficiency to truly fulfill the expectations of a four-star hotel.
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