Harbour Hotel & Spa Richmond
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Summary of reviewsHarbour Hotel & Spa Richmond is highly appreciated for its prime location atop Richmond Hill, providing immediate access to Richmond Park and offering easy walks to the vibrant town center and picturesque River Thames. Guests find it an excellent base for both nature walks and city excursions due to its tranquil surroundings and convenient proximity to central London, Kew Gardens and Twickenham. The accessibility to transportation, including a short walk to the train station, further enhances its attractiveness for travelers.
The hotel's breakfast receives mixed reviews; many guests enjoy the variety and quality, describing it as delicious and freshly cooked, often accentuated by the pleasant atmosphere and friendly service. However, some guests found the breakfast expensive and had concerns about service speed and value for money.
Dinner at The Gate restaurant also presents a blend of opinions. Many guests commend the high food quality, delightful atmosphere and fine decor. Popular dishes include the prawn and crab burger with wasabi mayo and the excellent Sunday Roast. Despite these praises, some guests experienced slow service and felt the meals were overpriced and occasionally underwhelming.
The rooms at Harbour Hotel & Spa Richmond are often praised for their spaciousness, cleanliness and beautiful decor with comfortable beds frequently highlighted. Features like complimentary gin and sherry add a charming touch. Recently renovated rooms with modern, stylish fixtures are particularly appreciated. However, minor issues such as room temperature control, inadequate air conditioning and some maintenance problems were noted by a few.
Cleanliness stands out as a strong point, frequently described as spotless, particularly in bathrooms and linens. The spa facilities are also maintained well, contributing to a relaxing ambiance. While most feedback is positive, there are occasional critiques of room cleanliness and cluttered common areas.
The staff at Harbour Hotel & Spa Richmond earn high accolades for their exceptional service and warm hospitality. Descriptions of the staff as helpful, polite and friendly are common with particular praise for the reception and spa staff. Specific employees receive individual commendations for their dedication and attentiveness.
The WiFi service presents a mixed experience with some guests facing connectivity issues while others found it acceptable in certain areas. Staff members are responsive in addressing WiFi concerns, offering room changes if needed.
The spa facilities generally leave a positive impression, noted for their beauty, cleanliness and well-maintained environment. Guests enjoy the relaxing atmosphere and luxury amenities, although some mention crowding and occasional closures.
The gym is well-received, appreciated for its quality equipment and extensive hours, adding to the hotel's health and spa appeal, despite minor mentions of crowding.
The pool facilities receive praise for cleanliness and family-friendliness, although some guests found the pool smaller than expected and noted occasional overcrowding. The hydropool and outdoor hot tub are particularly enjoyed.
Parking is a point of contention; while some guests find the provision of free parking beneficial, others feel the £15 daily fee is excessive and note limited space availability.
Overall, Harbour Hotel & Spa Richmond offers a blend of positive experiences with exemplary service, prime location and well-maintained facilities, despite occasional areas for improvement in terms of dining costs, room temperature control and parking arrangements.
Categories
The hotel's breakfast receives mixed reviews; many guests enjoy the variety and quality, describing it as delicious and freshly cooked, often accentuated by the pleasant atmosphere and friendly service. However, some guests found the breakfast expensive and had concerns about service speed and value for money.
Dinner at The Gate restaurant also presents a blend of opinions. Many guests commend the high food quality, delightful atmosphere and fine decor. Popular dishes include the prawn and crab burger with wasabi mayo and the excellent Sunday Roast. Despite these praises, some guests experienced slow service and felt the meals were overpriced and occasionally underwhelming.
The rooms at Harbour Hotel & Spa Richmond are often praised for their spaciousness, cleanliness and beautiful decor with comfortable beds frequently highlighted. Features like complimentary gin and sherry add a charming touch. Recently renovated rooms with modern, stylish fixtures are particularly appreciated. However, minor issues such as room temperature control, inadequate air conditioning and some maintenance problems were noted by a few.
Cleanliness stands out as a strong point, frequently described as spotless, particularly in bathrooms and linens. The spa facilities are also maintained well, contributing to a relaxing ambiance. While most feedback is positive, there are occasional critiques of room cleanliness and cluttered common areas.
The staff at Harbour Hotel & Spa Richmond earn high accolades for their exceptional service and warm hospitality. Descriptions of the staff as helpful, polite and friendly are common with particular praise for the reception and spa staff. Specific employees receive individual commendations for their dedication and attentiveness.
The WiFi service presents a mixed experience with some guests facing connectivity issues while others found it acceptable in certain areas. Staff members are responsive in addressing WiFi concerns, offering room changes if needed.
The spa facilities generally leave a positive impression, noted for their beauty, cleanliness and well-maintained environment. Guests enjoy the relaxing atmosphere and luxury amenities, although some mention crowding and occasional closures.
The gym is well-received, appreciated for its quality equipment and extensive hours, adding to the hotel's health and spa appeal, despite minor mentions of crowding.
The pool facilities receive praise for cleanliness and family-friendliness, although some guests found the pool smaller than expected and noted occasional overcrowding. The hydropool and outdoor hot tub are particularly enjoyed.
Parking is a point of contention; while some guests find the provision of free parking beneficial, others feel the £15 daily fee is excessive and note limited space availability.
Overall, Harbour Hotel & Spa Richmond offers a blend of positive experiences with exemplary service, prime location and well-maintained facilities, despite occasional areas for improvement in terms of dining costs, room temperature control and parking arrangements.
Boutique-style Hotel
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Spa facilities:
Indoor pool(s)
Private massage and treatment room(s)
Hot tub(s) / Jacuzzi(s)
Relaxation Room(s)
Fitness area
Spa services:
Facial treatments
Body treatments
Signature treatments
Full body massage
Back massage
Head massage
Hand massage
Foot massage
Detox massage
Hot stone massage
Lymphatic drainage massage
Body scrub
Body wrap
Foot bath
Answers last updated according to the official website.
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Harbour Hotel & Spa Richmond enjoys a stellar reputation for its prime location. Nestled at the top of Richmond Hill, the hotel offers immediate access to Richmond Park, making it ideal for guests keen on exploring this sprawling green space. Visitors can also easily walk to Richmond’s vibrant town center, bustling with cafes, pubs and shops or enjoy scenic views of the River Thames nearby. The location allows for tranquil surroundings while still being within a convenient distance to central London and popular attractions like Kew Gardens and Twickenham. Guests appreciate the peaceful atmosphere with many describing it as an excellent base for both nature walks and city excursions. The hotel is also praised for easy access to transportation, including a short walk to the train station. This perfect blend of convenience and natural beauty, coupled with excellent facilities, makes it a highly attractive spot for travelers.
The breakfast experience at Harbour Hotel & Spa Richmond has garnered mixed reviews from guests, though many highlight the positive aspects. The phrases "delicious," "very good," and "excellent" are frequently mentioned, underscoring the overall quality of the food. Several guests praise the variety and quality of breakfast options with descriptors such as "lots of options," "excellent breakfast," and "wonderful breakfast" indicating a generally satisfying experience.
Guests also appreciated the freshly cooked nature of the meals and the pleasant atmosphere of the breakfast area with some noting the joy of dining on the terrace. The service generally received commendations for being friendly and courteous, adding to a pleasant start to the day.
However, not all feedback was glowing. A number of reviews mention the high cost of breakfast with comments like "expensive," "overpriced," and "not included in the price" highlighting a common concern. Some guests felt that the quality and portion sizes didn't justify the price, referring to the breakfast as "sub-par," "mediocre," and "not fulfilling."
Service speed was another area of concern with several guests citing slow service and long waits for their orders. There were also suggestions for improvements, such as better inclusion of hot dishes in the buffet, expanding the menu and including breakfast in the room price.
Overall, while many guests enjoy a satisfying breakfast experience, others see room for improvement in terms of value for money, menu variety and service efficiency.
Harbour Hotel & Spa Richmond's dining experience at The Gate restaurant presents a mixed bag of reviews, highlighting both strengths and areas of improvement. The majority of guests commend the high quality and deliciousness of the food, often using terms like wonderful, amazing and first-class to describe their meals. The restaurant’s atmosphere is frequently praised with many noting the lovely decor and pleasant ambience, which adds to the overall dining experience.
The menu, although sometimes described as limited, is generally seen as well-executed with some standout dishes such as the prawn and crab burger with wasabi mayo, burrata starter and excellent Sunday Roast. Guests specifically noted the superb vegetarian options and delicious cocktails as highlights. The dining setting, including the garden view from the dining room, adds an extra charm.
However, several guests experienced issues with slow service and the high cost of meals, which did not always meet their expectations. A number of reviews pointed out that the food, while generally good, sometimes arrived cold or was underwhelming with the evening menu receiving occasional criticism for its simplicity and lack of imagination. While the service in the restaurant was described as friendly, there were instances of poor service, delayed food arrival and a few guests found the prices steep relative to the quality delivered.
In summary, dining at The Gate restaurant has its fair share of commendable aspects, especially regarding food quality and restaurant ambience, but also faces challenges with consistency in service and menu offerings.
The rooms at Harbour Hotel & Spa Richmond generally receive high praise from guests. They are consistently described as spacious, clean and beautifully decorated with comfortable beds that many found to be a highlight of their stay. The complimentary gin and sherry in the rooms are mentioned as a delightful touch, adding an extra layer of hospitality. Many rooms have been recently renovated and feature modern, stylish decor with high-quality fixtures and fittings. Despite the overall positive feedback, some guests noted issues such as rooms being too warm, inadequate air conditioning or a lack of natural light in basement and attic rooms. There were occasional mentions of maintenance problems, including broken heating, noisy plumbing and a need for better room cleaning. Nevertheless, the majority of guests enjoyed their accommodations, finding them both luxurious and cozy, enhancing their overall experience at the hotel.
The Harbour Hotel & Spa Richmond has gained numerous accolades for providing an exceptionally comfortable sleeping experience. Guests consistently praise the beds as being very comfortable, super comfy and even deliciously comfy. The bedding is highlighted as luxurious and lovely, contributing to a restful night’s sleep. Many reviews emphasize the large size of the beds, enhancing the overall sense of coziness and comfort.
The beds are frequently described as some of the most comfortable ever encountered in a hotel setting. Numerous guests testify to the outstanding comfort, often referring to the beds as superb, wonderful and even among the best hotel beds they have slept on. The consistent mention of clean rooms and the presence of all necessary amenities further supports a comfortable and enjoyable stay.
While there were a few criticisms regarding thin pillows and overly thick duvets, these minor issues did not overshadow the overwhelmingly positive feedback about the beds. Overall, the Harbour Hotel & Spa Richmond offers a superior bedding experience that leaves guests highly satisfied and well-rested.
Harbour Hotel & Spa Richmond offers a commendable standard of cleanliness, consistently highlighted by guests in their reviews. Rooms are frequently described as spotless, spacious and modern with particular attention given to meticulously clean bathrooms and immaculate linen. The spa facilities are also praised for their cleanliness and maintenance, adding to the hotel's relaxing ambiance.
Despite overwhelmingly positive feedback, some guests did encounter issues with room cleanliness, noting instances of dust, mud and inadequate housekeeping. However, these occurrences seem to be exceptions rather than the rule. Common areas, including the corridors and stairs, are generally kept clean, though some reviews mentioned them being cluttered with cleaning trolleys.
The hotel itself is well-decorated, providing a clean and comfortable environment throughout. The staff, particularly housekeeping, are often credited with ensuring a high standard of cleanliness and responding quickly to any concerns raised by guests. Although there are occasional criticisms, the overall impression is that Harbour Hotel & Spa Richmond maintains a high level of cleanliness, contributing significantly to a pleasant and comfortable stay.
The staff of Harbour Hotel & Spa Richmond receive high praise for their exceptional service and warm hospitality. Guests often describe the employees as incredibly helpful, polite and friendly, making their stays enjoyable and stress-free. Reception staff, in particular, stand out for their welcoming demeanor and professionalism with many guests noting their efficiency and attentiveness.
Spa staff are also highlighted for their professional and friendly approach, contributing to a relaxing and enjoyable experience. The restaurant team earns accolades for their attentive and pleasant service, often going the extra mile to ensure a delightful dining experience.
Positive interactions abound with staff members frequently described as accommodating, cheerful and courteous. Several specific employees, including Troy at reception and Constantine in the bar and restaurant, receive individual commendations for their dedication and helpfulness.
While the vast majority of reviews focus on the positive, there are occasional mentions of less favorable experiences, such as employees appearing disinterested or unhelpful. However, these instances seem to be the exception rather than the rule, as the overall sentiment reflects a high level of customer satisfaction with the staff's service and approachability.
Overall, the staff at Harbour Hotel & Spa Richmond are recognized for their friendliness, exceptional service and the ability to enhance the guest experience significantly.
The Harbour Hotel & Spa Richmond provides a mixed experience when it comes to its WiFi service. Guests report that the internet may not work at all in some rooms, while others found the connection to be slow or unreliable, making it difficult to work from the hotel. Despite these issues, there were positive comments about the WiFi being good in certain areas of the hotel and providing decent speed in others. The staff is attentive and willing to offer solutions such as changing rooms if guests encounter persistent WiFi problems. This accommodation shines in other areas such as offering a beautiful and aesthetic spa facility, great food and excellent service from the restaurant staff. For those planning a stay, it may be worth confirming WiFi details upon arrival to ensure a smooth experience.
The Harbour Hotel & Spa Richmond's spa facilities generally left a positive impression on its guests. Despite some mentions of the spa being closed or not available, the majority of reviews highlight a beautiful, clean and well-maintained spa environment. The facilities, which include a hot tub and pool, were frequently praised as excellent with some guests expressing particular enjoyment of the outdoor hot tub and the relaxing atmosphere.
Many visitors described the spa as having a premium, high-end feel with luxury amenities that made their stay special. The staff at the spa were often noted as being helpful and friendly, contributing to a pleasant experience. Treatments received high marks with specific remarks on cleanliness and the quality of service.
Guests appreciated the spa's relaxing and cozy ambiance and it was often cited as a highlight of their stay. The spa area was described as aesthetically pleasing with some noting the convenience of visiting early in the morning before departure. However, a few reviews mentioned that the spa could sometimes be crowded and some facilities, like the outdoor pool, were noted to be cold.
Overall, the Harbour Hotel & Spa Richmond offers a great spa experience with excellent facilities, friendly staff and a luxurious, relaxing atmosphere. Despite a few hiccups related to availability and capacity, the spa remains a key attraction for many visitors.
The gym at Harbour Hotel & Spa Richmond receives high praise for its well-maintained and well-equipped facilities. Many guests appreciated the quality fitness equipment and noted the gym's accessibility and extensive hours. Descriptions such as "great," "excellent," and "amazing" recur frequently, indicating a positive overall experience. The gym, located at the rooftop in a beautifully renovated building, is highlighted as a standout feature of the hotel's health club and spa. Although there were minor mentions of crowding and additional costs, the majority of the feedback underscores the gym's practical setup and its contribution to an enjoyable stay.
Harbour Hotel & Spa Richmond offers a range of pool and spa amenities that receive mixed reviews but lean towards positive experiences from guests. Many visitors appreciated the clean and lovely pool area, often describing the indoor pool and its accompanying facilities as great and first-rate. The pool was frequently highlighted for being wonderful, great for exercise and family-friendly, although some noted it was smaller than expected. The hydropool and outdoor hot tub also garnered specific praise, adding to the overall appeal of the leisure facilities.
Guests enjoyed the extensive pool hours and soundproof environment which contributes to a pleasant experience. However, some reviews mentioned the pool being cold, overcrowded at times and occasionally closed. There were also remarks about extra charges for pool usage and some found restrictions on children in the pool area.
Despite its minor issues, such as size exaggeration and no pool bar availability, the combination of the indoor pool with a sauna and steam room, alongside the well-maintained and beautiful pool area, generally left a positive impression. The spa and pool facilities as a whole are consistently commended as brilliant and exceptional, making the Harbour Hotel & Spa Richmond a worthwhile consideration for those seeking relaxation and leisure.
The parking situation at Harbour Hotel & Spa Richmond is a significant consideration for potential visitors. While there are spaces available, parking tends to be on a first-come, first-served basis, leading to limitations, especially during busier times. Many guests appreciated that parking was, in some instances, provided for free, which was a notable bonus for their stay. The ease of parking and well-maintained facilities were additional positives highlighted by some reviewers.
However, there were numerous concerns about the overall availability and cost of parking. The hotel charges £15 per day for parking, a fee some guests found to be excessive. Others mentioned tight parking spaces, making it difficult to park larger vehicles comfortably. There were also frustrations regarding the need to pay for parking repeatedly each time the car was used.
Concierge parking is an option, adding a layer of convenience for those who choose it. Nevertheless, guests highlighted that the limited number of spaces often made parking a tricky endeavor with some forced to seek alternate arrangements far from the hotel. The need for more parking spaces and better management of existing spots was a recurring theme.
In summary, while the parking at Harbour Hotel & Spa Richmond has its advantages, including occasional free parking and ease of use for some, the experience can be hit-or-miss due to limited spaces, costs and occasional logistical challenges.
The Harbour Hotel & Spa Richmond appears to cater well to families, offering an environment that children can enjoy. Many reviews praise the hotel as family friendly, highlighting a welcoming and warm atmosphere. Parents found the staff to be exceptionally friendly and attentive with particular mention of their kindness to young children. The family rooms were described as comfortable and room service was noted to be quick and efficient.
The hotel's amenities also seem to appeal to families. There's an open terrace with swings that children can enjoy and a nice pool suitable for kids, although pool time for children seems to be limited. Many reviewers appreciated that the hotel is not only friendly to kids, but also accommodates dogs, making it a good option for pet owners.
While the hotel provides a rich environment for children and families had a wonderful stay overall, there were a few minor drawbacks. Some families were disappointed due to rooms not being prepared for children upon arrival and small children feeling unsatisfied at times. Nevertheless, the friendly reception staff and the family oriented services have left many families considering a return visit.
Overall, the Harbour Hotel & Spa Richmond seems to be a favorable choice for families looking for a welcoming and enjoyable stay.
Harbour Hotel & Spa Richmond receives an overall four-star rating from its guests, who appreciate its impressive variety of facilities and services. The spa facilities, including the swimming pool, are frequently highlighted as key amenities that contribute to a great overall experience. The hotel's location, cleanliness, comfort levels and friendly staff add to its appeal, making it a preferred choice for many travelers.
However, there are mixed feelings regarding its four-star status. Some guests feel that the hotel deserves its rating due to the superb standard of its facilities and the exceptional service provided. Others believe that the experience falls short of what one might expect from a four-star establishment. Issues such as room cleanliness not consistently meeting expectations and some breakfast offerings not fitting the four-star standard have been pointed out.
Despite these inconsistencies, many agree that the hotel’s facilities and location contribute positively to their stay. The comfort of the rooms, along with amenities like air conditioning and a nice terrace, add value and the overall atmosphere of the hotel is generally well-regarded. The spa, in particular, remains a highlight, though there have been occasional delays in its reopening.
In summary, Harbour Hotel & Spa Richmond provides a reputable four-star experience with standout facilities and staff, though it has areas where it could improve to fully meet all guest expectations.
The indoor pool at the Harbour Hotel & Spa Richmond receives high praise for its beautiful and aesthetic design. Guests appreciate the superb interior decoration and the well-organized layout of the pool area, which also includes access to a sauna and a steam room. The pool itself is described as being of a good size and, although some reviews mention it being small, others highlight its spaciousness. The pool temperature is consistently noted as pleasant. Additionally, the indoor pool is clean and not often crowded, contributing to an enjoyable experience. However, inconsistency regarding the pool's availability is noted with some reviews mentioning the pool was not in use or not available during their stay. Despite these issues, the overall feedback on the indoor pool facilities is largely positive, emphasizing its aesthetic appeal and functional amenities.
The Harbour Hotel & Spa in Richmond has garnered praise as an ideal destination for honeymooners. Numerous reviews highlighted that it is perfect for short romantic breaks and offers a good honeymoon vibe. Many guests recommend it specifically for honeymoons with some noting that friends had suggested it for their special occasions. The hotel is described as a honeymoon haven and a great place for such celebrations.
While some reviews mentioned that the spa could get crowded, it remains a lovely spot to relax, contributing to the romantic atmosphere. The reception staff is consistently praised for their friendliness and high quality of service, making visitors feel welcomed and catered to.
Despite some reviews not directly mentioning honeymoons or lacking specific honeymoon touches, the overall feedback positions Harbour Hotel & Spa Richmond as a perfect honeymoon spot. The hotel provides honeymoon packages and seems well-suited for a memorable romantic stay, solidifying its reputation as an excellent choice for newlyweds.
The Harbour Hotel & Spa Richmond stands out for its stylish boutique ambiance, elegantly blending modern touches with charming details. The interior design is tastefully crafted, showcasing lovely decor elements that create a cosy and inviting atmosphere. Guests appreciate the unique and quirky touches throughout the beautifully renovated spaces, contributing to a warm and comfortable stay.
This boutique hotel delivers high-quality experiences with a mix of luxury and comfort, evident in every carefully designed corner. The elegant and tastefully decorated rooms are a perfect retreat, offering a good blend of trendy and classic boutique styles. The spa facilities, including a pool and jacuzzi, add a height of enjoyment to the stay.
Customer service at the Harbour Hotel & Spa Richmond is noted for its excellence, complementing the clean and well-maintained environment. The hotel exudes a great boutique atmosphere that appeals to families and solo travelers alike, making it a quaint and charming destination for a memorable getaway.
The Harbour Hotel & Spa Richmond offers an exquisite experience marked by its luxurious ambiance and top-quality finishes throughout the property. A newly refurbished hotel, it boasts an elegant and sophisticated design that enhances the overall luxurious atmosphere. Guests can enjoy spacious and gorgeous rooms that adhere to the highest standards, along with plush, luxurious bedding that ensures a comfortable stay.
The hotel’s spa facilities are nothing short of exceptional, providing a newly refurbished, lux spa that contributes to the indulgent atmosphere. It's a perfect setting for a luxury break with luxurious treatment by all staff further enhancing the experience. The hotel’s high-end design elements, luxurious furnishings and top-quality standards contribute to a feeling of true opulence, making it a first-class luxury destination.
From the clean, sleek decor to exclusive luxury amenities, everything at the Harbour Hotel & Spa Richmond speaks of luxury at its best. Whether for a romantic getaway or a family stay, the hotel distinctly stands out for its combination of sophisticated design and first-class services, making each trip feel truly luxurious.
Harbour Hotel & Spa Richmond presents itself as an ideal romantic retreat, offering a luxurious yet warm and comfortable atmosphere that is perfect for couples looking to unwind together. The hotel's spa facilities, including a pool and jacuzzi, contribute significantly to its appeal as a romantic getaway. Its kind of dark and gothic design adds a unique charm, while the outdoor terrace's wonderfully romantic atmosphere enhances the overall experience. Guests frequently celebrate special occasions such as anniversaries and birthdays, appreciating the helpful staff and the lovely hotel setting for such events. Although there is occasional noise from neighboring rooms, the clean, comfortable beds and the hotel's beautiful surroundings make it a very romantic place for a city break and a relaxing escape for two.
Location Show Map
Location
Breakfast
Guests also appreciated the freshly cooked nature of the meals and the pleasant atmosphere of the breakfast area with some noting the joy of dining on the terrace. The service generally received commendations for being friendly and courteous, adding to a pleasant start to the day.
However, not all feedback was glowing. A number of reviews mention the high cost of breakfast with comments like "expensive," "overpriced," and "not included in the price" highlighting a common concern. Some guests felt that the quality and portion sizes didn't justify the price, referring to the breakfast as "sub-par," "mediocre," and "not fulfilling."
Service speed was another area of concern with several guests citing slow service and long waits for their orders. There were also suggestions for improvements, such as better inclusion of hot dishes in the buffet, expanding the menu and including breakfast in the room price.
Overall, while many guests enjoy a satisfying breakfast experience, others see room for improvement in terms of value for money, menu variety and service efficiency.
Dinner
The menu, although sometimes described as limited, is generally seen as well-executed with some standout dishes such as the prawn and crab burger with wasabi mayo, burrata starter and excellent Sunday Roast. Guests specifically noted the superb vegetarian options and delicious cocktails as highlights. The dining setting, including the garden view from the dining room, adds an extra charm.
However, several guests experienced issues with slow service and the high cost of meals, which did not always meet their expectations. A number of reviews pointed out that the food, while generally good, sometimes arrived cold or was underwhelming with the evening menu receiving occasional criticism for its simplicity and lack of imagination. While the service in the restaurant was described as friendly, there were instances of poor service, delayed food arrival and a few guests found the prices steep relative to the quality delivered.
In summary, dining at The Gate restaurant has its fair share of commendable aspects, especially regarding food quality and restaurant ambience, but also faces challenges with consistency in service and menu offerings.
Rooms
Beds
The beds are frequently described as some of the most comfortable ever encountered in a hotel setting. Numerous guests testify to the outstanding comfort, often referring to the beds as superb, wonderful and even among the best hotel beds they have slept on. The consistent mention of clean rooms and the presence of all necessary amenities further supports a comfortable and enjoyable stay.
While there were a few criticisms regarding thin pillows and overly thick duvets, these minor issues did not overshadow the overwhelmingly positive feedback about the beds. Overall, the Harbour Hotel & Spa Richmond offers a superior bedding experience that leaves guests highly satisfied and well-rested.
Cleanliness
Despite overwhelmingly positive feedback, some guests did encounter issues with room cleanliness, noting instances of dust, mud and inadequate housekeeping. However, these occurrences seem to be exceptions rather than the rule. Common areas, including the corridors and stairs, are generally kept clean, though some reviews mentioned them being cluttered with cleaning trolleys.
The hotel itself is well-decorated, providing a clean and comfortable environment throughout. The staff, particularly housekeeping, are often credited with ensuring a high standard of cleanliness and responding quickly to any concerns raised by guests. Although there are occasional criticisms, the overall impression is that Harbour Hotel & Spa Richmond maintains a high level of cleanliness, contributing significantly to a pleasant and comfortable stay.
Staff
Spa staff are also highlighted for their professional and friendly approach, contributing to a relaxing and enjoyable experience. The restaurant team earns accolades for their attentive and pleasant service, often going the extra mile to ensure a delightful dining experience.
Positive interactions abound with staff members frequently described as accommodating, cheerful and courteous. Several specific employees, including Troy at reception and Constantine in the bar and restaurant, receive individual commendations for their dedication and helpfulness.
While the vast majority of reviews focus on the positive, there are occasional mentions of less favorable experiences, such as employees appearing disinterested or unhelpful. However, these instances seem to be the exception rather than the rule, as the overall sentiment reflects a high level of customer satisfaction with the staff's service and approachability.
Overall, the staff at Harbour Hotel & Spa Richmond are recognized for their friendliness, exceptional service and the ability to enhance the guest experience significantly.
Wi-Fi
Spa
Many visitors described the spa as having a premium, high-end feel with luxury amenities that made their stay special. The staff at the spa were often noted as being helpful and friendly, contributing to a pleasant experience. Treatments received high marks with specific remarks on cleanliness and the quality of service.
Guests appreciated the spa's relaxing and cozy ambiance and it was often cited as a highlight of their stay. The spa area was described as aesthetically pleasing with some noting the convenience of visiting early in the morning before departure. However, a few reviews mentioned that the spa could sometimes be crowded and some facilities, like the outdoor pool, were noted to be cold.
Overall, the Harbour Hotel & Spa Richmond offers a great spa experience with excellent facilities, friendly staff and a luxurious, relaxing atmosphere. Despite a few hiccups related to availability and capacity, the spa remains a key attraction for many visitors.
Gym
Pool
Guests enjoyed the extensive pool hours and soundproof environment which contributes to a pleasant experience. However, some reviews mentioned the pool being cold, overcrowded at times and occasionally closed. There were also remarks about extra charges for pool usage and some found restrictions on children in the pool area.
Despite its minor issues, such as size exaggeration and no pool bar availability, the combination of the indoor pool with a sauna and steam room, alongside the well-maintained and beautiful pool area, generally left a positive impression. The spa and pool facilities as a whole are consistently commended as brilliant and exceptional, making the Harbour Hotel & Spa Richmond a worthwhile consideration for those seeking relaxation and leisure.
Parking
However, there were numerous concerns about the overall availability and cost of parking. The hotel charges £15 per day for parking, a fee some guests found to be excessive. Others mentioned tight parking spaces, making it difficult to park larger vehicles comfortably. There were also frustrations regarding the need to pay for parking repeatedly each time the car was used.
Concierge parking is an option, adding a layer of convenience for those who choose it. Nevertheless, guests highlighted that the limited number of spaces often made parking a tricky endeavor with some forced to seek alternate arrangements far from the hotel. The need for more parking spaces and better management of existing spots was a recurring theme.
In summary, while the parking at Harbour Hotel & Spa Richmond has its advantages, including occasional free parking and ease of use for some, the experience can be hit-or-miss due to limited spaces, costs and occasional logistical challenges.
Family
The hotel's amenities also seem to appeal to families. There's an open terrace with swings that children can enjoy and a nice pool suitable for kids, although pool time for children seems to be limited. Many reviewers appreciated that the hotel is not only friendly to kids, but also accommodates dogs, making it a good option for pet owners.
While the hotel provides a rich environment for children and families had a wonderful stay overall, there were a few minor drawbacks. Some families were disappointed due to rooms not being prepared for children upon arrival and small children feeling unsatisfied at times. Nevertheless, the friendly reception staff and the family oriented services have left many families considering a return visit.
Overall, the Harbour Hotel & Spa Richmond seems to be a favorable choice for families looking for a welcoming and enjoyable stay.
4 Star
However, there are mixed feelings regarding its four-star status. Some guests feel that the hotel deserves its rating due to the superb standard of its facilities and the exceptional service provided. Others believe that the experience falls short of what one might expect from a four-star establishment. Issues such as room cleanliness not consistently meeting expectations and some breakfast offerings not fitting the four-star standard have been pointed out.
Despite these inconsistencies, many agree that the hotel’s facilities and location contribute positively to their stay. The comfort of the rooms, along with amenities like air conditioning and a nice terrace, add value and the overall atmosphere of the hotel is generally well-regarded. The spa, in particular, remains a highlight, though there have been occasional delays in its reopening.
In summary, Harbour Hotel & Spa Richmond provides a reputable four-star experience with standout facilities and staff, though it has areas where it could improve to fully meet all guest expectations.
Indoor Pool
Honeymoon
While some reviews mentioned that the spa could get crowded, it remains a lovely spot to relax, contributing to the romantic atmosphere. The reception staff is consistently praised for their friendliness and high quality of service, making visitors feel welcomed and catered to.
Despite some reviews not directly mentioning honeymoons or lacking specific honeymoon touches, the overall feedback positions Harbour Hotel & Spa Richmond as a perfect honeymoon spot. The hotel provides honeymoon packages and seems well-suited for a memorable romantic stay, solidifying its reputation as an excellent choice for newlyweds.
Boutique-Style
This boutique hotel delivers high-quality experiences with a mix of luxury and comfort, evident in every carefully designed corner. The elegant and tastefully decorated rooms are a perfect retreat, offering a good blend of trendy and classic boutique styles. The spa facilities, including a pool and jacuzzi, add a height of enjoyment to the stay.
Customer service at the Harbour Hotel & Spa Richmond is noted for its excellence, complementing the clean and well-maintained environment. The hotel exudes a great boutique atmosphere that appeals to families and solo travelers alike, making it a quaint and charming destination for a memorable getaway.
Luxury
The hotel’s spa facilities are nothing short of exceptional, providing a newly refurbished, lux spa that contributes to the indulgent atmosphere. It's a perfect setting for a luxury break with luxurious treatment by all staff further enhancing the experience. The hotel’s high-end design elements, luxurious furnishings and top-quality standards contribute to a feeling of true opulence, making it a first-class luxury destination.
From the clean, sleek decor to exclusive luxury amenities, everything at the Harbour Hotel & Spa Richmond speaks of luxury at its best. Whether for a romantic getaway or a family stay, the hotel distinctly stands out for its combination of sophisticated design and first-class services, making each trip feel truly luxurious.
Romantic
Yes, Harbour Hotel & Spa Richmond has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Harbour Hotel & Spa Richmond. For more information, read the answers to the Spa questionnaire
No, Harbour Hotel & Spa Richmond doesn't allow dogs.
Yes, parking facilities are available at Harbour Hotel & Spa Richmond.
Yes, Harbour Hotel & Spa Richmond has a gym.
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