SureStay Plus Hotel by Best Western Point Richmond
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe SureStay Plus Hotel by Best Western Point Richmond generally offers a positive experience for its guests, with a number of remarkable aspects that contribute to its favorability. The hotel is strategically located near significant landmarks such as San Francisco and the Golden Gate Bridge, providing ease of access for travelers using major freeways, particularly those with cars. This advantageous location complements the quiet setting, despite its proximity to a freeway, and guests feel secure in the gated parking area, which adds to the sense of safety in the neighborhood.
Cleanliness stands out consistently in reviews, with guests noting the hotel's high standards, especially in the pristine, spacious, and recently updated rooms. Visitors enjoy the comfort of modern accommodations and mention the cleanliness of the environment, inside and outside the rooms. Despite minor issues in communal spaces, the commitment to cleanliness enhances the overall guest satisfaction.
The breakfast offering, while receiving mixed feedback, is often highlighted for its variety and availability of American staples, making it a good fit for families and providing a complimentary start to the day. Rooms are appreciated for their spaciousness and comfort, with cozy beds and modern amenities contributing to a relaxing stay. The beds, notably large and comfortable, are a frequent highlight of guest reviews, ensuring a restful sleep experience.
Staff interactions are generally praised, with descriptions of pleasant, professional service, particularly at the front desk. Guests feel welcomed and accommodated, appreciating the assistance and amiability of the staff, which adds to a warm atmosphere. Despite some occasional inconsistencies, the overall service positively impacts guest experiences.
While some guests have found issues with Wi-Fi connectivity and pool maintenance, the hotel's offerings such as secure and convenient parking and exceptional bed comfort demonstrate its value for money. Overall, SureStay Plus Hotel by Best Western Point Richmond meets the needs of travelers with its comfort, cleanliness, and considerate service, making it a favorable option for visitors to the Richmond area.
Categories
Cleanliness stands out consistently in reviews, with guests noting the hotel's high standards, especially in the pristine, spacious, and recently updated rooms. Visitors enjoy the comfort of modern accommodations and mention the cleanliness of the environment, inside and outside the rooms. Despite minor issues in communal spaces, the commitment to cleanliness enhances the overall guest satisfaction.
The breakfast offering, while receiving mixed feedback, is often highlighted for its variety and availability of American staples, making it a good fit for families and providing a complimentary start to the day. Rooms are appreciated for their spaciousness and comfort, with cozy beds and modern amenities contributing to a relaxing stay. The beds, notably large and comfortable, are a frequent highlight of guest reviews, ensuring a restful sleep experience.
Staff interactions are generally praised, with descriptions of pleasant, professional service, particularly at the front desk. Guests feel welcomed and accommodated, appreciating the assistance and amiability of the staff, which adds to a warm atmosphere. Despite some occasional inconsistencies, the overall service positively impacts guest experiences.
While some guests have found issues with Wi-Fi connectivity and pool maintenance, the hotel's offerings such as secure and convenient parking and exceptional bed comfort demonstrate its value for money. Overall, SureStay Plus Hotel by Best Western Point Richmond meets the needs of travelers with its comfort, cleanliness, and considerate service, making it a favorable option for visitors to the Richmond area.
Motel with Free Wi-Fi
Offers free Wi-Fi. Part of the Best Western brand, known for providing reliable amenities.
Motel with Parking
Offers parking for guests. Provides a balance of comfort and convenience with on-site parking facilities.
Motel Taking Steps Towards Sustainability
Motel with Swimming Pool
Outdoor Pool
Accessible Motel
Motel with Outdoor Pool
Guest Reviews
SureStay Plus Hotel by Best Western Point Richmond offers a strategic location for travelers with diverse needs. Guests have highlighted its proximity to San Francisco and convenience for those traveling by car, noting the ease of access to major freeways. Its location provides good access to Point Richmond and the Golden Gate Bridge, making it a favorable spot for short stays. The property's quiet setting, despite being under a highway, is appreciated, particularly by those with nearby job sites or families in the area. The hotel is recognized for being in a safe, though somewhat industrial, neighborhood with gated parking, providing a sense of security. While there are mixed feelings about the noise from the freeway and the lack of nearby amenities within walking distance, guests have consistently found the location suitable, especially when using a car. Cleanliness and recently renovated rooms, coupled with tasty and abundant breakfasts, add to the comfort of the stay, making it a decent choice for travelers visiting the Richmond area.
The breakfast experience at SureStay Plus Hotel by Best Western Point Richmond receives mixed feedback from guests. Many highlight the offerings as plentiful, with guests frequently praising the warm breakfast, noting its variety, which includes American staples like waffles, sausages, and scrambled eggs. Positive comments describe the breakfast as great, tasty, and abundant, with some guests finding it a good fit for families. The area is mentioned as clean, and the service, for those who arrive early, seems to be satisfactory.
However, not all guests are as enthusiastic. Some criticize the breakfast for being basic, lacking in variety, or even meager and poor. Certain guests mention specific issues like odd-colored eggs and watery oatmeal. The breakfast room environment and service occasionally receive negative feedback, with a few guests describing the overall experience as catastrophic. Despite these concerns, it remains a complimentary offering that many find decent or acceptable, though there is a consensus that there is room for improvement.
The rooms at SureStay Plus Hotel by Best Western Point Richmond receive mixed reviews, with a noticeable emphasis on their cleanliness and spaciousness. Guests often find the rooms larger than expected, offering a generous amount of space, and appreciate their modern and updated appearances. The comfort level is frequently mentioned, with beds providing a cozy sleep environment and rooms equipped with ample amenities. The recent remodeling has enhanced the visual appeal, with many guests complimenting the lovely new designs and updated bathrooms. Despite a few issues related to noise and occasional lack of soundproofing, the hotel maintains a standard of cleanliness that satisfies most visitors. Accessibility features are noted, although some guests have experienced inconvenience due to availability. Free parking and included breakfast are additional perks that enhance the overall experience. However, there are minor criticisms regarding room odors and lighting, though these do not overshadow the predominant positives observed by guests. Overall, the hotel provides a satisfactory stay with emphasis on comfort, cleanliness, and room modernity.
At the SureStay Plus Hotel by Best Western Point Richmond, guests consistently praise the comfort of the beds, a key highlight of their stay. The beds are described as large and extraordinarily comfortable, with several reviews noting their exceptional coziness. Guests also appreciate the variety and comfort of the pillows, which add to the overall restful experience. Some reviews mention an unusually high bed and a bed with a peculiar metal sound beneath, but such instances appear to be exceptions. The spaciousness and firmness of the mattresses are frequently emphasized, pointing to a sleep experience that is both supportive and soothing. Despite minor issues with some room features such as door seals and sink height, the positive feedback on the beds suggests that a good night's sleep is a reliable guarantee at this hotel.
The SureStay Plus Hotel by Best Western Point Richmond consistently impresses guests with its high standards of cleanliness. Visitors frequently commend the hotel for its pristine rooms, noting that the accommodation is very clean inside and out. Many guests find their rooms not only clean but also spacious, updated, and featuring comfortable beds. The commitment to cleanliness extends to daily room maintenance with regular towel exchanges. The overall environment is described as clean and inviting, contributing to a positive guest experience.
While the interiors of the rooms receive praise for their cleanliness and comfort, there are some areas needing attention. Some guests mention inconsistent maintenance in communal spaces, such as dirty outside passages and hallways that could benefit from more regular cleaning. Additionally, occasional issues like unclean floors and surfaces or an odd bathroom smell were noted, indicating room for improvement outside the guest rooms themselves.
Overall, the SureStay Plus Hotel is perceived as very clean and comfortable, but enhancing the upkeep of shared spaces and addressing some specific concerns could elevate the guest experience even further.
The guest reviews for SureStay Plus Hotel by Best Western Point Richmond highlight a generally positive experience with the hotel's staff. Many guests commend the service, describing it as excellent, with staff members frequently smiling and accommodating. Kindness and professionalism are recurring themes, especially at the front desk, where staff often go above and beyond to ensure a thorough and pleasant experience for guests. The reception staff receive praise for being attentive and friendly, offering great customer service and making interactions smooth and enjoyable.
Guests also appreciate the helpful nature of the staff, noting their readiness to assist with any requests or issues, contributing to a warm and welcoming atmosphere. Cleanliness is emphasized in combination with nice and professional behavior from both the front desk crew and the housekeeping staff. The location of the hotel is conveniently close to essential routes, with staff ensuring easy access to freeways.
However, reviews also suggest some inconsistencies in service, indicating that not all staff members provide the same level of attention and politeness. A few guests reported encounters with rude or inattentive staff at different times, including issues with room cleaning and gate security. Despite these occasional negatives, the general consensus from guests is that the hotel staff contributes positively to their stay, with many expressing a willingness to return based on the great service and peaceful locale.
Guests at the SureStay Plus Hotel by Best Western Point Richmond have expressed mixed experiences with the hotel's Wi-Fi. While some reviewers found the Wi-Fi to be great, many others reported issues that detracted from their stay. Common complaints included weak or non-existent connectivity throughout the rooms and in various areas of the hotel. Problems with the Wi-Fi appeared to be persistent, with some guests describing the connection as very poor or even non-functional. Despite these challenges, the hotel does seem to occasionally provide satisfactory internet access, though improvements are needed to ensure all guests have a positive experience.
Nestled in Point Richmond, the SureStay Plus Hotel by Best Western presents a mixed bag of experiences when it comes to its pool facilities. Some guests noted the pool to be a well-maintained and clean area, which complements the favorable location of the hotel. These positive observations emphasize the potential for relaxation and enjoyment around the pool. However, not all feedback leans positive. Several visitors mentioned encountering the pool closed during their stay, while others reported concerns about the pool's cleanliness and maintenance. Although some praised the appealing presentation of the pool and gym, there seems to be room for improvement in ensuring consistency in upkeep. Overall, the pool stands as a potentially inviting feature of the hotel that could benefit from more regular maintenance to meet the expectations of all guests.
Nestled in Point Richmond, the SureStay Plus Hotel by Best Western offers a generally favorable experience when it comes to parking arrangements. Guests can enjoy private parking with plenty of spaces available, making it a convenient choice. The secured lot provides reassurance, allowing visitors to feel comfortable leaving their vehicles overnight. For many, the ability to park right at their door or have access to handy parking areas adds to the hotel's appeal.
While this practical setup is a highlight, a few minor issues need attention. The configuration of room numbers can be slightly confusing, and some guests noted that the parking lot would benefit from a bit more cleaning. Additionally, parking may occasionally feel tight, particularly if larger vehicles occupy numerous spaces, including handicap spots. Despite these minor concerns, the availability of free parking represents a significant perk, contributing to what many describe as great value for money. With such convenient and generally ample parking, the hotel stands out as a comfortable choice for travelers visiting the area.
Location Show Map
Location
Breakfast
However, not all guests are as enthusiastic. Some criticize the breakfast for being basic, lacking in variety, or even meager and poor. Certain guests mention specific issues like odd-colored eggs and watery oatmeal. The breakfast room environment and service occasionally receive negative feedback, with a few guests describing the overall experience as catastrophic. Despite these concerns, it remains a complimentary offering that many find decent or acceptable, though there is a consensus that there is room for improvement.
Rooms
Beds
Cleanliness
While the interiors of the rooms receive praise for their cleanliness and comfort, there are some areas needing attention. Some guests mention inconsistent maintenance in communal spaces, such as dirty outside passages and hallways that could benefit from more regular cleaning. Additionally, occasional issues like unclean floors and surfaces or an odd bathroom smell were noted, indicating room for improvement outside the guest rooms themselves.
Overall, the SureStay Plus Hotel is perceived as very clean and comfortable, but enhancing the upkeep of shared spaces and addressing some specific concerns could elevate the guest experience even further.
Staff
Guests also appreciate the helpful nature of the staff, noting their readiness to assist with any requests or issues, contributing to a warm and welcoming atmosphere. Cleanliness is emphasized in combination with nice and professional behavior from both the front desk crew and the housekeeping staff. The location of the hotel is conveniently close to essential routes, with staff ensuring easy access to freeways.
However, reviews also suggest some inconsistencies in service, indicating that not all staff members provide the same level of attention and politeness. A few guests reported encounters with rude or inattentive staff at different times, including issues with room cleaning and gate security. Despite these occasional negatives, the general consensus from guests is that the hotel staff contributes positively to their stay, with many expressing a willingness to return based on the great service and peaceful locale.
Wi-Fi
Pool
Parking
While this practical setup is a highlight, a few minor issues need attention. The configuration of room numbers can be slightly confusing, and some guests noted that the parking lot would benefit from a bit more cleaning. Additionally, parking may occasionally feel tight, particularly if larger vehicles occupy numerous spaces, including handicap spots. Despite these minor concerns, the availability of free parking represents a significant perk, contributing to what many describe as great value for money. With such convenient and generally ample parking, the hotel stands out as a comfortable choice for travelers visiting the area.
Yes, SureStay Plus Hotel by Best Western Point Richmond has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at SureStay Plus Hotel by Best Western Point Richmond.
No, SureStay Plus Hotel by Best Western Point Richmond doesn't allow dogs.
Yes, parking facilities are available at SureStay Plus Hotel by Best Western Point Richmond.
No, SureStay Plus Hotel by Best Western Point Richmond doesn't have a gym.
Location Show Map
More Options
