DoubleTree by Hilton Dallas/Richardson
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Summary of reviewsDoubleTree by Hilton Dallas/Richardson enjoys a stellar reputation for its fantastic and convenient location, surrounded by a variety of dining options and amenities. Its ease of access to the highway and clean, comfortable environment, complemented by friendly staff, make it an ideal base for travelers.
The rooms are frequently praised for their modern, spacious and clean design, providing a comfortable and pleasant stay. Guests particularly appreciate the comfortable beds and contemporary decor, though occasional issues with cleanliness and the absence of microwaves are noted.
Cleanliness is a standout feature of the hotel with many guests commending the well-maintained rooms and facilities. The staff's efforts in maintaining high cleanliness standards significantly contribute to the overall positive experience, despite minor areas that occasionally fall short.
The staff at DoubleTree by Hilton Dallas/Richardson are often recognized for their friendly and professional service. Front desk employees, along with specific staff members like Val and Blanca, are highlighted for their exceptional customer service, making guests feel valued and well cared for.
However, the breakfast service receives mixed reviews. While some enjoy the variety and quality of the breakfast buffet, others are disappointed by the additional cost and subpar quality in some aspects. Similarly, the pool has mixed feedback with concerns about maintenance but offers a basic amenity for relaxation.
Parking is generally appreciated for its ample space, though tight spots and safety concerns regarding theft and vandalism are noted by some guests.
Overall, DoubleTree by Hilton Dallas/Richardson provides a comfortable stay with a prime location, well-maintained rooms and exceptional staff service, despite a few areas that could benefit from improvement.
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The rooms are frequently praised for their modern, spacious and clean design, providing a comfortable and pleasant stay. Guests particularly appreciate the comfortable beds and contemporary decor, though occasional issues with cleanliness and the absence of microwaves are noted.
Cleanliness is a standout feature of the hotel with many guests commending the well-maintained rooms and facilities. The staff's efforts in maintaining high cleanliness standards significantly contribute to the overall positive experience, despite minor areas that occasionally fall short.
The staff at DoubleTree by Hilton Dallas/Richardson are often recognized for their friendly and professional service. Front desk employees, along with specific staff members like Val and Blanca, are highlighted for their exceptional customer service, making guests feel valued and well cared for.
However, the breakfast service receives mixed reviews. While some enjoy the variety and quality of the breakfast buffet, others are disappointed by the additional cost and subpar quality in some aspects. Similarly, the pool has mixed feedback with concerns about maintenance but offers a basic amenity for relaxation.
Parking is generally appreciated for its ample space, though tight spots and safety concerns regarding theft and vandalism are noted by some guests.
Overall, DoubleTree by Hilton Dallas/Richardson provides a comfortable stay with a prime location, well-maintained rooms and exceptional staff service, despite a few areas that could benefit from improvement.
Hotel with Outdoor Pool
This hotel provides an outdoor pool. It is a popular choice and receives generally positive reviews.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
DoubleTree by Hilton Dallas/Richardson boasts a fantastic and convenient location that consistently garners praise from guests. It is strategically situated with easy access to the main highway, making travel to various destinations straightforward. Surrounded by a plethora of dining options and eateries within walking distance, the area ensures guests have a variety of choices for meals. Besides restaurants, there are also stores nearby for easy shopping. The hotel's location not only provides convenience for visitors but also offers a clean and comfortable environment with friendly staff to enhance the experience. Whether guests are looking to explore local attractions or need to access important locations quickly, the hotel's prime position serves their needs exceptionally well.
Visitors to the DoubleTree by Hilton Dallas/Richardson have mixed feelings about the breakfast offerings. On the positive side, some guests found the breakfast buffet to be excellent and appreciated the variety and quality of the food, describing it as a welcome sight and good value. However, many others were disappointed because breakfast was not included in their stay and required an additional fee, which several considered to be quite high with prices around $15. Some guests were dissatisfied with the quality of the breakfast, mentioning issues such as average and lukewarm coffee, powdered eggs and overall low value for the price paid. Others suggested that having a complimentary breakfast or at least a free coffee center would enhance their experience. Overall, while there were a few guests who appreciated the thoughtfulness and taste of the meal, the cost and quality were notable concerns for many.
The rooms at DoubleTree by Hilton Dallas/Richardson generally receive high marks for their modern, clean and comfortable ambiance. Guests appreciate the spaciousness and contemporary decor of the rooms, often describing them as nice, clean and well-updated. Many highlight the comfort of the beds and the pleasant interactions with staff. The views from higher floors, particularly the 10th floor, are also a point of praise.
However, a few concerns are noted, such as occasional issues with cleanliness, including rooms that were not vacuumed and bathrooms that were dirty. Some guests mentioned a lingering smell of cigarettes and strong scents of men's cologne, which detracted from their stay. Additionally, the absence of microwaves in some rooms and the lack of included breakfast are points of inconvenience. Despite these occasional drawbacks, most reviews underline a positive experience, emphasizing the hotel's modern furnishings and the overall comfort and spaciousness of the rooms.
DoubleTree by Hilton Dallas/Richardson generally receives praise for its beds, frequently noted as very comfortable and providing good value. Guests often describe the beds as superb, cozy and comfy, contributing positively to their stay experience. Some reviews highlight the comfort of both the mattresses and pillows. However, a few guests mentioned issues with beds being lumpy, hard or stained, pointing out inconsistencies in bed quality. Despite these occasional issues, the majority of feedback leans towards a positive sleeping experience with guests appreciating the comfort their beds offered.
DoubleTree by Hilton Dallas/Richardson has garnered positive feedback for its cleanliness and comfort. Guests frequently remarked on the hotel's clean rooms and facilities with specifics noting that the spaces were very clean, well-maintained and comfortable, contributing to an overall pleasant experience. The hotel's staff also received praise for their cleanliness practices and efficiency, ensuring that rooms met expectations with fresh sheets and tidy spaces. However, a few areas, such as hallways and certain rooms, did draw concern for not being up to standard with some reports of dirt and maintenance issues. Despite these minor setbacks, the general consensus is that the hotel provides a clean and comfortable stay with many guests emphasizing the cleanliness as a key positive aspect.
At DoubleTree by Hilton Dallas/Richardson, the staff frequently garners praise for their friendly and welcoming demeanor. Notably, the front desk team often receives compliments for their professionalism and courteous assistance with specific commendations for Val and others who go above and beyond in their roles. Blanca at the bar also stands out as a significant asset, enhancing guests' experiences.
Guests appreciate the hotel's excellent customer service, remarking on how the staff makes them feel like VIPs. The team is described as extremely helpful, speedy in addressing issues and immediately attentive to guest needs. Instances of prompt problem-solving, such as quickly replacing a faulty coffee maker, exemplify the staff's commitment to guest satisfaction.
Welcoming cookies and attentive service from staff members like Chase and Nahal further enhance the overall stay. Despite occasional less positive encounters, such as perceived unhelpfulness or early morning noise from housekeeping, the general consensus highlights kind, knowledgeable and courteous employees who contribute significantly to a positive hotel experience.
The pool at DoubleTree by Hilton Dallas/Richardson has received mixed feedback from guests. While the pool area is available for use, it seems to have issues with cleanliness and maintenance at times. Some guests have praised the swimming pool for being clean, while others have found it dirty and even described it as green and unusable. The outdoor pool area is kept clean, but it is not particularly luxurious or fancy. Additionally, the pool has a closing time of 10 PM and guests are advised to swim at their own risk. There have been instances where the pool was not in service and on occasion, access has been restricted. Overall, the pool provides basic amenities, but improvements in upkeep could enhance the experience.
The parking situation at the DoubleTree by Hilton Dallas/Richardson receives mixed reviews. On the positive side, there are a lot of parking spaces available, which can easily accommodate the influx of visitors. Guests appreciated the great parking options and noted that the availability of spots was rarely an issue, highlighting the ample parking space on the premises.
However, there are some notable drawbacks. Some guests found the parking spaces to be a bit tight, which could make maneuvering larger vehicles challenging. Safety concerns were also raised, as there have been instances of theft and vandalism in the parking lot, including the theft of catalytic converters from multiple vehicles. Additionally, there's a mention of a charge for parking, which some guests found unjustified.
Overall, while the availability of parking is a plus, guests should be aware of tighter spaces and potential safety issues.
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Location
Breakfast
Rooms
However, a few concerns are noted, such as occasional issues with cleanliness, including rooms that were not vacuumed and bathrooms that were dirty. Some guests mentioned a lingering smell of cigarettes and strong scents of men's cologne, which detracted from their stay. Additionally, the absence of microwaves in some rooms and the lack of included breakfast are points of inconvenience. Despite these occasional drawbacks, most reviews underline a positive experience, emphasizing the hotel's modern furnishings and the overall comfort and spaciousness of the rooms.
Beds
Cleanliness
Staff
Guests appreciate the hotel's excellent customer service, remarking on how the staff makes them feel like VIPs. The team is described as extremely helpful, speedy in addressing issues and immediately attentive to guest needs. Instances of prompt problem-solving, such as quickly replacing a faulty coffee maker, exemplify the staff's commitment to guest satisfaction.
Welcoming cookies and attentive service from staff members like Chase and Nahal further enhance the overall stay. Despite occasional less positive encounters, such as perceived unhelpfulness or early morning noise from housekeeping, the general consensus highlights kind, knowledgeable and courteous employees who contribute significantly to a positive hotel experience.
Pool
Parking
However, there are some notable drawbacks. Some guests found the parking spaces to be a bit tight, which could make maneuvering larger vehicles challenging. Safety concerns were also raised, as there have been instances of theft and vandalism in the parking lot, including the theft of catalytic converters from multiple vehicles. Additionally, there's a mention of a charge for parking, which some guests found unjustified.
Overall, while the availability of parking is a plus, guests should be aware of tighter spaces and potential safety issues.
Yes, DoubleTree by Hilton Dallas/Richardson has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Dallas/Richardson.
No, DoubleTree by Hilton Dallas/Richardson doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Dallas/Richardson.
Yes, DoubleTree by Hilton Dallas/Richardson has a gym.
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