Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn
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Summary of reviewsHotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is favorably situated close to major highways, shopping centers and dining options, making it an ideal choice for travelers by car and business visitors. Despite its proximity to busy commercial areas, the location maintains a peaceful environment with ample parking, which many guests find convenient.
The breakfast service at the hotel stands out, drawing high praise for its variety, quality and superb service. Guests enjoy a broad selection of items, particularly the cheese bread (pão de queijo). While there are some minor criticisms regarding inconsistent replenishment and occasional cleanliness issues, the overall sentiment towards breakfast remains positive.
The dining experience for dinner, however, presents mixed reviews. While the food quality sometimes receives positive notes, issues such as slow service, high prices, limited menu variety and inadequate service temper the overall dining satisfaction. Improvements in service and menu options could enhance the dining experience.
Room feedback highlights spaciousness, comfort and cleanliness upon arrival as key positives with friendly staff and effective room service contributing to a pleasant stay. However, many guests note the outdated furniture, uncomfortable beds and poor air conditioning. Maintenance issues such as dirty floors, mold and broken fixtures are commonly reported, indicating a need for significant renovation.
Cleanliness across the hotel appears to vary with some guests praising spotless areas and others citing issues with mold, cockroaches and neglected public spaces. Consistent efforts to improve cleaning standards would likely benefit overall guest satisfaction.
The staff at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn often receive commendations for their attentiveness and friendliness, particularly from the reception and housekeeping teams. Some guests have encountered unprofessional behavior or inconsistent service, suggesting room for improvement in staff training and consistency.
Wi-Fi service at the hotel is frequently criticized for being weak or non-functional, especially in rooms and certain parts of the hotel. This presents a significant inconvenience for guests needing reliable internet access.
The gym is adequate but may not meet expectations for those seeking modern equipment, as many items are reported as old or in poor condition. Positive remarks are noted for simply having an exercise space available.
The pool area is a notable highlight with clean, well-maintained pools that include water slides and dedicated children's areas. Guests appreciate the beautiful views and enjoyable atmosphere, despite minor complaints about cold water and occasional maintenance needs.
Leisure facilities, including a tennis court, receive positive feedback for being well-maintained and adding to the hotel’s appeal.
Parking is generally praised for being ample, spacious and secure. However, the introduction of a parking fee has led to some dissatisfaction, especially with previously being free and issues related to communication about this charge.
In summary, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is lauded for its excellent location, breakfast service and leisure facilities. However, mixed reviews highlight areas for improvement, particularly in room maintenance, cleanliness, dining service and Wi-Fi reliability.
Categories
The breakfast service at the hotel stands out, drawing high praise for its variety, quality and superb service. Guests enjoy a broad selection of items, particularly the cheese bread (pão de queijo). While there are some minor criticisms regarding inconsistent replenishment and occasional cleanliness issues, the overall sentiment towards breakfast remains positive.
The dining experience for dinner, however, presents mixed reviews. While the food quality sometimes receives positive notes, issues such as slow service, high prices, limited menu variety and inadequate service temper the overall dining satisfaction. Improvements in service and menu options could enhance the dining experience.
Room feedback highlights spaciousness, comfort and cleanliness upon arrival as key positives with friendly staff and effective room service contributing to a pleasant stay. However, many guests note the outdated furniture, uncomfortable beds and poor air conditioning. Maintenance issues such as dirty floors, mold and broken fixtures are commonly reported, indicating a need for significant renovation.
Cleanliness across the hotel appears to vary with some guests praising spotless areas and others citing issues with mold, cockroaches and neglected public spaces. Consistent efforts to improve cleaning standards would likely benefit overall guest satisfaction.
The staff at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn often receive commendations for their attentiveness and friendliness, particularly from the reception and housekeeping teams. Some guests have encountered unprofessional behavior or inconsistent service, suggesting room for improvement in staff training and consistency.
Wi-Fi service at the hotel is frequently criticized for being weak or non-functional, especially in rooms and certain parts of the hotel. This presents a significant inconvenience for guests needing reliable internet access.
The gym is adequate but may not meet expectations for those seeking modern equipment, as many items are reported as old or in poor condition. Positive remarks are noted for simply having an exercise space available.
The pool area is a notable highlight with clean, well-maintained pools that include water slides and dedicated children's areas. Guests appreciate the beautiful views and enjoyable atmosphere, despite minor complaints about cold water and occasional maintenance needs.
Leisure facilities, including a tennis court, receive positive feedback for being well-maintained and adding to the hotel’s appeal.
Parking is generally praised for being ample, spacious and secure. However, the introduction of a parking fee has led to some dissatisfaction, especially with previously being free and issues related to communication about this charge.
In summary, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is lauded for its excellent location, breakfast service and leisure facilities. However, mixed reviews highlight areas for improvement, particularly in room maintenance, cleanliness, dining service and Wi-Fi reliability.
Family Friendly Hotel
This hotel is great for a family getaway, offering an outdoor pool, kids pool, children's playground, and a kids club. It also provides room service, a restaurant, and a fitness center. Other amenities include outdoor tennis, laundry services, and pet-friendly rooms.
Hotel with Swimming Pool
This hotel offers pool facilities.
Heated Pool Pool Water Slide Outdoor Pool
Business Hotel
The name suggests it has convention facilities, making it suitable for business events and conferences. Specific amenities would need to be verified.
Hotel with Parking
Offers ample parking space for guests attending conventions and events. Parking is easily accessible and well-maintained.
EV charging stations
Hotel with Gym
The hotel features a fitness facility/center for guest workouts. It also offers additional sports facilities like a tennis court and volleyball, along with a sauna and steam room.
3-Star Hotel
This hotel offers essential amenities and a convenient location in SÃO PAULO. Its features include comfortable accommodations and reliable service, making it a practical choice for visitors.
Hotel with Outdoor Pool
This hotel offers an extensive outdoor pool area with exclusive pools for adults and children. It features a heated pool and a notable 17-meter waterslide, providing significant leisure and fun for guests.
Hotel with EV Charging Stations
Hotel for Honeymoon
Dog Friendly Hotel
Accessible Hotel
Hotel with Pool Water Slide
Hotel with Heated Pool
Guest Reviews
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn enjoys an exceptional location that makes it a favored choice for travelers to the area. Many guests highlight its convenient proximity to major highways, making it especially suitable for those traveling by car. The hotel is well-situated close to several shopping malls, including Novo Shopping and a variety of dining options such as top steakhouses and restaurants. Its easy access to other parts of Ribeirão Preto further adds to the convenience, making it an ideal base for both business and leisure travelers.
Additionally, guests appreciate the hotel's strategic location, which is relatively close to the city's downtown area and other points of interest, including Toca do Urso. For those traveling for business, it is noted that the hotel provides good cost-benefit and easy access to business venues.
The peacefulness of the location is another notable aspect despite its proximity to busy avenues and commercial areas. The hotel offers ample parking facilities, which guests find very convenient.
In summary, the location of Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is frequently praised for its accessibility, strategic positioning near key city attractions and overall convenience, making it a highly recommended option for various types of travelers.
The breakfast at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn garners overwhelmingly positive feedback from guests, highlighting it as a standout feature of the stay. Many guests praise the breakfast for its variety and quality, mentioning that it includes a diverse selection of cakes, breads and juices with several noting the enjoyable and fresh items. The cheese bread (pão de queijo) receives special acclaim for its taste. The availability of numerous options, ranging from savory to sweet, ensures that most tastes are catered to.
The breakfast is often described as well-served, plentiful and delicious, contributing significantly to the overall value of the stay. There is mention of superb service with the staff being attentive and helpful, although a few reviews point out inconsistencies such as the occasional difficulty in replenishing food items and the presence of dirty tables. Despite some criticisms—such as limited variety, uncovered food exposing it to flies and specific items like bacon and yogurt being missed—the general consensus remains positive.
Guests also appreciate the breakfast's cost-benefit ratio and its contribution to a pleasant overall experience at the hotel. While there are a few mentions of "bad" or "weak" breakfast experiences, the majority of guests seem to leave satisfied, often describing the breakfast as wonderful, excellent and a major highlight of their stay.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn appears to elicit mixed reactions regarding its dining experience. Positively noted is the food's quality with descriptions ranging from very good to excellent. The restaurant is highlighted for having good menu options, including a well-received mozzarella pizza and a good caipirinha during evening meals. Live music on Saturdays and a wonderful happy hour also add to a pleasant atmosphere.
However, the reviews indicate several points for improvement. Recurrent issues include slow and inadequate service, high prices for what is served and limited menu variety. Dinner options, particularly on Sunday evenings, lack availability and there is no room service then. Additionally, some guests found the food to be average or even unsatisfactory with specific complaints about certain dishes like a mislabeled palm heart risotto and desserts that were either unpopular or quickly depleted without replenishment.
The overall service quality was noted as poor with instances of meals served cold, long waiting times and few staff members attending to guests. While the breakfast generally received praise, some guests noted it could offer more variety. Room for improvement also exists in staff training and restaurant cleanliness. Despite the mixed feedback, it’s clear the restaurant can still provide enjoyable meals with the right expectations and timing.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn presents a mixed experience based on guest reviews with notable mentions of both positive attributes and areas that require improvement. The rooms are frequently described as spacious, comfortable and well-organized, providing a basic yet cozy ambiance. Many guests appreciate the large beds and the effective room service and the accommodations are often highlighted for being clean upon arrival. The friendly and helpful staff also earn positive remarks, alongside the hotel's very good breakfast and convenient location.
However, the hotel's facilities are decidedly outdated with several reviews pointing out the aged and worn-out state of the rooms. Common feedback indicates that the furniture is old, the beds uncomfortable and the air conditioning units noisy and inefficient. Many rooms suffered from poor maintenance with issues such as dirty floors, dusty furniture and moldy bathroom ceilings frequently reported. Additionally, the musty smell and lack of proper ventilation in some rooms detracted from the overall comfort.
Guests have also reported numerous specific maintenance issues: broken doorknobs, leaky faucets and malfunctioning TVs. Noise problems are another recurring theme, particularly for rooms facing busy streets or with thin walls. The parking situation and extra charges associated with it also received criticism.
Overall, while Hotel Vilage Inn offers spacious and comfortable rooms with courteous service, it is clear that the facilities are in need of significant renovation to address cleanliness and maintenance issues. Modernization efforts and better upkeep could greatly enhance the guest experience.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn receives mixed reviews when it comes to its beds. Many guests appreciate the comfort of the beds, describing them as comfortable, soft and equipped with good bedding. Some even mention mattresses and pillows as being super comfortable and of good quality.
However, there are significant drawbacks. Numerous reviews highlight issues with the beds being small, old and noisy. Guests frequently complain about the discomfort of the beds with some noting that the mattresses are very soft, saggy and of poor quality, resulting in discomfort and back pain. There are also mentions of beds being merely two single beds pushed together, which can be inconvenient for those expecting a full double bed.
Cleanliness is another recurring concern with reports of dirty or stained bed linens and sheets that do not fit the mattresses properly. Some guests even encountered insects or found their rooms unclean.
Overall, while a portion of guests finds the beds comfortable, there is a substantial amount of feedback pointing towards needed improvements in the quality, size and cleanliness of the bedding and mattresses.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn has received mixed reviews regarding its cleanliness. On the positive side, some guests praised the hotel, describing it as a very clean environment with spotless rooms and clean areas such as the leisure and breakfast spaces. The clean sheets and bathroom cleanliness in certain rooms were specifically highlighted.
However, a significant number of reviews pointed out numerous cleanliness issues. Guests frequently mentioned dirty rooms and bathrooms, moldy smells and cockroach sightings in various parts of the hotel, including the air conditioning and food preparation areas. Public spaces like corridors, the elevator and pool areas were also criticized for poor cleaning standards with guests noting dirty floors, murky pool water and stained tiles.
Additionally, the hotel's infrastructure showed signs of neglect with mentions of old, rundown facilities, unsatisfactory maintenance and broken fixtures like windows and bathroom doors. Guests also reported issues with flies at the breakfast buffet and poor sanitizing practices in public areas.
Overall, while there were instances of praised cleanliness, the overarching sentiment from multiple reviews indicated a need for significant improvement in the hotel's cleaning standards and maintenance to meet guest expectations.
A recurring theme in guest reviews of Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is the commendable service provided by the hotel's staff. Many guests appreciate the attentiveness and friendliness of the employees, highlighting excellent customer service and professional demeanor. The reception team often receives praise for its efficiency and welcoming attitudes with specific mentions of employees who were particularly helpful and kind. Housekeeping staff also garnered positive remarks for their courteous service.
However, not all experiences were favorable. Some reviews pointed out instances of rude or unprofessional behavior from certain staff members, including receptionists and restaurant employees. Complaints included poor service at the pool bar, a lack of willingness to assist guests and general indifference from some employees. There were also issues with consistency and communication among the staff, leading to varying guest experiences regarding extra charges and room changes.
Overall, while many guests felt well-attended and appreciated the friendly and polite nature of the majority of the staff, there is room for improvement in ensuring consistent and professional service across all areas of the hotel.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers various amenities, but the guest reviews highlight a recurring issue with the Wi-Fi service. The Wi-Fi signal is reportedly good in some areas, but many guests have experienced significant connectivity problems, particularly in the rooms. There are mentions of the Wi-Fi being weak or completely non-functional, especially on the third and fifth floors and in remote parts of the hotel.
The connectivity issues seem to affect basic internet activities, making it difficult for guests to conduct virtual meetings or attend online classes, especially during peak usage times in the evening. Some guests noted that the internet was unstable and outdated and the Wi-Fi password was not always readily available in the rooms.
Overall, while the internet service has some positive mentions, there are substantial and consistent reports of poor and unreliable Wi-Fi, which can be a significant inconvenience for those needing steady internet access during their stay.
The gym at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is a space available for exercise but has garnered mixed feedback from guests. While there are some mentions of it being good and having nice facilities, many guests have noted that the gym equipment is old with some items being broken or in poor condition. The space itself is noted as being simple and minimal, indicating that it could benefit from renovation and better maintenance. Despite these issues, some positive remarks include having a gym space to use and the overall hotel facilities being nice. However, guests seeking a well-equipped and modern fitness center might be underwhelmed by the current state of the gym.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers an inviting pool complex that serves as a highlight for guests seeking leisure and relaxation. The hotel boasts multiple pools, including a section with water slides that appeals to families with children. Visitors praise the clean and well-maintained pools, which are described as large and numerous. The pool area is noted for its beautiful views, pleasant atmosphere and well-structured leisure facilities, including a dedicated children's pool and a recreational area that feels akin to a club.
While the pools receive high marks for their overall quality and cleanliness, some guests feel improvements could be made. Issues like the lack of heating, occasional murky water and maintenance needs on the slides and pool tiles are mentioned. Despite some complaints about cold water, dirty pool floors and inadequate maintenance, many guests still find the pool area to be excellent and enjoyable. The addition of a pool bar contributes to the fun ambiance, although its service could be more attentive.
Overall, despite some minor drawbacks, the pool area at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn remains a standout feature, offering a pleasant and enjoyable experience for guests of all ages.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers a range of leisure options that resemble a club, making it an ideal destination for both business travelers and families. Among its amenities, the hotel boasts a well-maintained tennis court, which many guests found enjoyable to use. The grounds feature extensive common areas, including the tennis court, contributing to a spacious and accommodating environment. The availability of tennis rackets adds convenience for guests looking to play. Overall, the tennis facilities have been positively noted for enhancing the hotel's appeal.
At Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn, guests frequently comment on the parking facilities. On the positive side, the hotel offers ample, spacious and secure parking options that many guests find convenient. The parking area is noted to be free by some, which adds to the favorable experience. On-site parking is easily accessible with staff being attentive and helpful.
However, several reviews highlight the issue of a parking fee, which was not always communicated clearly at the time of booking. Many guests express dissatisfaction with the introduction of this fee, particularly as parking was previously free. The separate charge for parking, which is 15 reais per day, has sparked some negative feedback.
Some guests find the parking space to be congested with tight spots and occasional unavailability of spaces. Additionally, the absence of a valet service and the open-air nature of the parking facility were mentioned as areas needing improvement. Despite the mixed reviews, the ample and secure parking available on-site remains a notable feature for many visitors.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn has garnered positive feedback from guests regarding its family-friendly atmosphere and facilities, particularly for those traveling with children. The hotel is praised for being excellent with children and providing a very family-friendly environment. Guests highlight the safety and comfort for kids, noting that their children loved staying there. The hotel's amenities, including its playground, pools and water park, are frequently mentioned as attractions that delight younger guests and contribute to its reputation as a top family destination in Ribeirão Preto.
Parents find the hotel suitable and geared towards families with a variety of recreational areas like the kids' indoor and outdoor zones, a tennis court and extensive water features described as resembling a club. The family rooms were also highly appreciated for their comfort and adaptability. Guests mentioned that the staff are notably attentive and welcoming to families, ensuring a comfortable stay for all.
The hotel’s amenities, combined with its leisure activities, make it ideal for families wanting to enjoy a break from the routine. Guests felt their children were well entertained and the positive interactions with staff contributed to a pleasant and reassuring stay. While there were a few notes on the structure needing an update, the overall flexibility and accommodating facilities overshadow these minor concerns.
Overall, families highly recommend Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn for its ability to cater to the needs of both parents and children, making it a standout choice for a family-friendly hotel in the region.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers a solid three-star experience that aligns with its rating, making it a reasonable choice for those seeking good cost-benefit accommodation. The facilities and service match what one would expect from a three-star hotel, providing a practical and economical option suitable for short stays.
Guests frequently note that while the hotel is modest and not luxurious, it is reasonable for a night's sleep or a brief visit. The overall cost-benefit ratio is commended, although some mention the need for renovation to improve the outdated infrastructure. The hotel’s basic amenities are satisfactory and the food items offered receive praise for being delicious and impeccable.
However, it’s important to be aware of its category and manage expectations, as some services and conditions do not exceed the three-star standard. Ensuring a quiet stay may be challenging due to noise issues and cleanliness can vary. Overall, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is an excellent choice for budget-conscious travelers looking for fundamental comfort and functionality in a three-star hotel.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is well-regarded among business travelers for its suitability for work trips. It offers a variety of services that cater to professional needs, including multiple on-site business rooms and available business areas. Its location is particularly noted for being good for business travel with proximity to many business venues.
The hotel frequently hosts conventions, making it an ideal stop for those attending events or requiring numerous business facilities. Business hours are well accommodated, providing convenience for travelers with tight schedules.
Visitors have appreciated the efficient wi-fi, the courteous staff and the hotel's proactive COVID-19 precautions, such as allowing breakfast to be served outside. However, some feedback indicates there are areas needing improvement, such as outdated facilities and extended lines for booking due to unsatisfactory training. Additionally, the hotel may not be the best choice for those seeking entertainment, as it is more suited for sleeping and work-related stays.
Overall, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers a practical and serviceable option for business travelers, despite a few noted drawbacks in its facilities and booking procedures.
Hotel Vilage Inn Ribeirão Preto & Convenções offers a mixed experience regarding accessibility for guests with disabilities. While the hotel features accessible rooms and various amenities such as the pool area, sauna, gym and game room, there are several challenges noted in the reviews. The presence of a ramp allows access to certain floors, but its steepness and slipperiness can be problematic. Though the hotel has an elevator, it has a history of malfunctioning, adding to accessibility concerns. Despite the availability of accessible parking and helpful front desk staff, other facilities such as valet services and stroller accommodations fall short. Overall, the accessibility in terms of facilities shows signs of consideration but requires significant improvement to ensure a fully comfortable stay for all guests.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers a pool area that includes water slides, which guests widely remark upon. Many guests found the pool water slide to be a highly enjoyable and fun feature, contributing positively to their overall experience. The presence of multiple water slides and waterfalls adds to the attraction of the swimming pool area. However, it is important to note that some guests raised concerns about the safety and maintenance of the water slide. Reports indicate that the slide has been sustained by blocks temporarily, posing potential hazards. Additionally, there were mentions of the water slide being out of service at times due to technical issues and instances where parts of the slide were peeling. Therefore, while the water slide offers a fun element to the pool area, visitors should be aware of occasional maintenance issues and safety concerns.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn boasts an impressive array of pools that cater to all age groups, providing a relaxing retreat for guests. The outdoor pools are frequently commended for their cleanliness, size and overall pleasant environment. Many guests highlight the heated sections, making swimming enjoyable even on cooler days and the well-maintained pool areas contribute to a delightful leisure experience.
Families particularly appreciate the dedicated children's pool, which is described as very good. The surrounding outdoor space is celebrated for its beauty and pleasant atmosphere. Sun loungers around the pool enhance the relaxation experience, adding to the lovely outdoor setting.
Despite some mentions of issues such as broken pool heaters, dirty tiles and occasional delays in pool cleaning, the overall sentiment remains positive. The large pools and attractive poolside areas often leave guests impressed.
However, there are a few concerns raised regarding the maintenance of some facilities, like the non-functional pool bar and cleanliness of the pool chairs, which can detract from the full enjoyment of the leisure area. Nevertheless, when it comes to enjoying a warm day by the pool or taking a refreshing dip, the hotel's pool facilities often leave a pleasant impression.
Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers a romantic atmosphere perfect for honeymooners, making it an ideal choice for couples. Guests have enjoyed pleasant honeymoon stays, often noting the romantic decoration in the apartments. Despite mixed opinions, many find the hotel suitable for celebrating special moments together.
Location Show Map
Location
Additionally, guests appreciate the hotel's strategic location, which is relatively close to the city's downtown area and other points of interest, including Toca do Urso. For those traveling for business, it is noted that the hotel provides good cost-benefit and easy access to business venues.
The peacefulness of the location is another notable aspect despite its proximity to busy avenues and commercial areas. The hotel offers ample parking facilities, which guests find very convenient.
In summary, the location of Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is frequently praised for its accessibility, strategic positioning near key city attractions and overall convenience, making it a highly recommended option for various types of travelers.
Breakfast
The breakfast is often described as well-served, plentiful and delicious, contributing significantly to the overall value of the stay. There is mention of superb service with the staff being attentive and helpful, although a few reviews point out inconsistencies such as the occasional difficulty in replenishing food items and the presence of dirty tables. Despite some criticisms—such as limited variety, uncovered food exposing it to flies and specific items like bacon and yogurt being missed—the general consensus remains positive.
Guests also appreciate the breakfast's cost-benefit ratio and its contribution to a pleasant overall experience at the hotel. While there are a few mentions of "bad" or "weak" breakfast experiences, the majority of guests seem to leave satisfied, often describing the breakfast as wonderful, excellent and a major highlight of their stay.
Dinner
However, the reviews indicate several points for improvement. Recurrent issues include slow and inadequate service, high prices for what is served and limited menu variety. Dinner options, particularly on Sunday evenings, lack availability and there is no room service then. Additionally, some guests found the food to be average or even unsatisfactory with specific complaints about certain dishes like a mislabeled palm heart risotto and desserts that were either unpopular or quickly depleted without replenishment.
The overall service quality was noted as poor with instances of meals served cold, long waiting times and few staff members attending to guests. While the breakfast generally received praise, some guests noted it could offer more variety. Room for improvement also exists in staff training and restaurant cleanliness. Despite the mixed feedback, it’s clear the restaurant can still provide enjoyable meals with the right expectations and timing.
Rooms
However, the hotel's facilities are decidedly outdated with several reviews pointing out the aged and worn-out state of the rooms. Common feedback indicates that the furniture is old, the beds uncomfortable and the air conditioning units noisy and inefficient. Many rooms suffered from poor maintenance with issues such as dirty floors, dusty furniture and moldy bathroom ceilings frequently reported. Additionally, the musty smell and lack of proper ventilation in some rooms detracted from the overall comfort.
Guests have also reported numerous specific maintenance issues: broken doorknobs, leaky faucets and malfunctioning TVs. Noise problems are another recurring theme, particularly for rooms facing busy streets or with thin walls. The parking situation and extra charges associated with it also received criticism.
Overall, while Hotel Vilage Inn offers spacious and comfortable rooms with courteous service, it is clear that the facilities are in need of significant renovation to address cleanliness and maintenance issues. Modernization efforts and better upkeep could greatly enhance the guest experience.
Beds
However, there are significant drawbacks. Numerous reviews highlight issues with the beds being small, old and noisy. Guests frequently complain about the discomfort of the beds with some noting that the mattresses are very soft, saggy and of poor quality, resulting in discomfort and back pain. There are also mentions of beds being merely two single beds pushed together, which can be inconvenient for those expecting a full double bed.
Cleanliness is another recurring concern with reports of dirty or stained bed linens and sheets that do not fit the mattresses properly. Some guests even encountered insects or found their rooms unclean.
Overall, while a portion of guests finds the beds comfortable, there is a substantial amount of feedback pointing towards needed improvements in the quality, size and cleanliness of the bedding and mattresses.
Cleanliness
However, a significant number of reviews pointed out numerous cleanliness issues. Guests frequently mentioned dirty rooms and bathrooms, moldy smells and cockroach sightings in various parts of the hotel, including the air conditioning and food preparation areas. Public spaces like corridors, the elevator and pool areas were also criticized for poor cleaning standards with guests noting dirty floors, murky pool water and stained tiles.
Additionally, the hotel's infrastructure showed signs of neglect with mentions of old, rundown facilities, unsatisfactory maintenance and broken fixtures like windows and bathroom doors. Guests also reported issues with flies at the breakfast buffet and poor sanitizing practices in public areas.
Overall, while there were instances of praised cleanliness, the overarching sentiment from multiple reviews indicated a need for significant improvement in the hotel's cleaning standards and maintenance to meet guest expectations.
Staff
However, not all experiences were favorable. Some reviews pointed out instances of rude or unprofessional behavior from certain staff members, including receptionists and restaurant employees. Complaints included poor service at the pool bar, a lack of willingness to assist guests and general indifference from some employees. There were also issues with consistency and communication among the staff, leading to varying guest experiences regarding extra charges and room changes.
Overall, while many guests felt well-attended and appreciated the friendly and polite nature of the majority of the staff, there is room for improvement in ensuring consistent and professional service across all areas of the hotel.
Wi-Fi
The connectivity issues seem to affect basic internet activities, making it difficult for guests to conduct virtual meetings or attend online classes, especially during peak usage times in the evening. Some guests noted that the internet was unstable and outdated and the Wi-Fi password was not always readily available in the rooms.
Overall, while the internet service has some positive mentions, there are substantial and consistent reports of poor and unreliable Wi-Fi, which can be a significant inconvenience for those needing steady internet access during their stay.
Gym
Pool
While the pools receive high marks for their overall quality and cleanliness, some guests feel improvements could be made. Issues like the lack of heating, occasional murky water and maintenance needs on the slides and pool tiles are mentioned. Despite some complaints about cold water, dirty pool floors and inadequate maintenance, many guests still find the pool area to be excellent and enjoyable. The addition of a pool bar contributes to the fun ambiance, although its service could be more attentive.
Overall, despite some minor drawbacks, the pool area at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn remains a standout feature, offering a pleasant and enjoyable experience for guests of all ages.
Tennis
Parking
However, several reviews highlight the issue of a parking fee, which was not always communicated clearly at the time of booking. Many guests express dissatisfaction with the introduction of this fee, particularly as parking was previously free. The separate charge for parking, which is 15 reais per day, has sparked some negative feedback.
Some guests find the parking space to be congested with tight spots and occasional unavailability of spaces. Additionally, the absence of a valet service and the open-air nature of the parking facility were mentioned as areas needing improvement. Despite the mixed reviews, the ample and secure parking available on-site remains a notable feature for many visitors.
Family
Parents find the hotel suitable and geared towards families with a variety of recreational areas like the kids' indoor and outdoor zones, a tennis court and extensive water features described as resembling a club. The family rooms were also highly appreciated for their comfort and adaptability. Guests mentioned that the staff are notably attentive and welcoming to families, ensuring a comfortable stay for all.
The hotel’s amenities, combined with its leisure activities, make it ideal for families wanting to enjoy a break from the routine. Guests felt their children were well entertained and the positive interactions with staff contributed to a pleasant and reassuring stay. While there were a few notes on the structure needing an update, the overall flexibility and accommodating facilities overshadow these minor concerns.
Overall, families highly recommend Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn for its ability to cater to the needs of both parents and children, making it a standout choice for a family-friendly hotel in the region.
3 Star
Guests frequently note that while the hotel is modest and not luxurious, it is reasonable for a night's sleep or a brief visit. The overall cost-benefit ratio is commended, although some mention the need for renovation to improve the outdated infrastructure. The hotel’s basic amenities are satisfactory and the food items offered receive praise for being delicious and impeccable.
However, it’s important to be aware of its category and manage expectations, as some services and conditions do not exceed the three-star standard. Ensuring a quiet stay may be challenging due to noise issues and cleanliness can vary. Overall, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn is an excellent choice for budget-conscious travelers looking for fundamental comfort and functionality in a three-star hotel.
Business
The hotel frequently hosts conventions, making it an ideal stop for those attending events or requiring numerous business facilities. Business hours are well accommodated, providing convenience for travelers with tight schedules.
Visitors have appreciated the efficient wi-fi, the courteous staff and the hotel's proactive COVID-19 precautions, such as allowing breakfast to be served outside. However, some feedback indicates there are areas needing improvement, such as outdated facilities and extended lines for booking due to unsatisfactory training. Additionally, the hotel may not be the best choice for those seeking entertainment, as it is more suited for sleeping and work-related stays.
Overall, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn offers a practical and serviceable option for business travelers, despite a few noted drawbacks in its facilities and booking procedures.
Accessible
Pool Water Slide
Outdoor Pool
Families particularly appreciate the dedicated children's pool, which is described as very good. The surrounding outdoor space is celebrated for its beauty and pleasant atmosphere. Sun loungers around the pool enhance the relaxation experience, adding to the lovely outdoor setting.
Despite some mentions of issues such as broken pool heaters, dirty tiles and occasional delays in pool cleaning, the overall sentiment remains positive. The large pools and attractive poolside areas often leave guests impressed.
However, there are a few concerns raised regarding the maintenance of some facilities, like the non-functional pool bar and cleanliness of the pool chairs, which can detract from the full enjoyment of the leisure area. Nevertheless, when it comes to enjoying a warm day by the pool or taking a refreshing dip, the hotel's pool facilities often leave a pleasant impression.
Honeymoon
Yes, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn.
Yes, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn welcomes dogs.
Yes, parking facilities are available at Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn.
Yes, Hotel Vilage Inn Ribeirão Preto & Convenções by Nacional Inn has a gym.
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