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Summary of reviewsAurora Hotel, situated in the bustling heart of Ribeirão Preto, offers guests a prime location with easy access to key city landmarks such as the bus station, Municipal Market, Pinguim brewery and Theatro Pedro II. The convenience of shops, restaurants and bars nearby makes it an attractive choice, though safety concerns in the surrounding area, especially at night, are occasionally noted without significant noise disturbances in the rooms.
The hotel's breakfast is frequently praised for its variety and freshness, served in a charming and clean atmosphere. Guests enjoy its offering of fruits, breads, cakes and other treats with the accommodating staff ensuring a pleasant dining experience. The breakfast service falls short at times with issues like delays in replenishing items, limited dietary options and occasional cold or stale food, yet overall, it remains a valued aspect of a guest’s stay.
Room experiences at Aurora Hotel are varied with renovated rooms providing modern amenities, cleanliness and comfort, including large, comfortable beds and well-maintained bathrooms. However, some rooms are outdated and suffer from poor ventilation, musty smells and inadequate facilities. Guests typically find the renovated rooms more satisfactory and recommend requesting these for the best experience.
Aurora Hotel maintains commendable cleanliness with many guests praising its hygiene standards, clean rooms and fresh-smelling common areas. Nonetheless, inconsistencies such as construction dust, dirty utensils and occasional insect sightings detract from this otherwise positive feedback.
The hotel’s staff consistently receives high praise for their politeness, friendliness and helpfulness, particularly the reception team and valet service. Instances of inefficiency and occasional rudeness do not overshadow the overall positive impression of the staff’s dedication and attentiveness.
The hotel’s Wi-Fi service presents a mixed bag with some guests enjoying stable and robust connections, while others experience significant connectivity issues, particularly on upper floors with slow speeds and frequent dropouts.
Parking at Aurora Hotel is secure and convenient for some guests, yet many find the facilities tight, cluttered and difficult to navigate, highlighting a need for better organization and increased capacity to address these challenges.
Families visiting the hotel receive varied experiences; while some appreciate kid-friendly accommodations, others highlight the less family-oriented atmosphere and the noise from avenue-facing rooms. However, the affordable rates and the friendly, helpful staff make it a reasonable option for short family stays.
In summary, Aurora Hotel combines a central location, friendly staff, comfortable renovated rooms and a delightful breakfast to create a generally positive guest experience. However, safety concerns in the surrounding area, inconsistent room quality and parking challenges are notable drawbacks that future guests should consider. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
3-Star Hotel
Room Types
King RoomThe double room includes a private bathroom fitted with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as an inner courtyard view. The unit has 1 bed.
Standard Double RoomThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a wardrobe, parquet floors, a flat-screen TV with cable channels and an inner courtyard view. The unit offers 2 beds.
Standard Triple RoomThe triple room features a private bathroom equipped with a walk-in shower and a hairdryer. The air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit offers 3 beds.
Queen RoomThe double room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has a wardrobe, parquet floors, a flat-screen TV with cable channels and an inner courtyard view. The unit has 1 bed.
Standard Triple RoomThe triple room includes a private bathroom fitted with a walk-in shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as an inner courtyard view. The unit has 2 beds.
Suite with Spa BathThis suite features a spa bath. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 1 bed.
Guest Reviews
7.2
Good
Location
Nestled in the heart of Ribeirão Preto, the Aurora Hotel boasts a prime location that receives mixed opinions from guests. Most agree that its proximity to key city landmarks and conveniences makes it an attractive choice for travelers. The hotel is situated right in the city center, just steps away from the bus station, Municipal Market and popular spots like the Pinguim brewery and Theatro Pedro II. Such central positioning allows guests to reach various attractions easily and economically, whether on foot or via short rides.
The area serves as a bustling hub during the day with many guests appreciating the convenience of nearby shops, restaurants, bars and the vibrant commerce scene. The easy access to the bus station is frequently highlighted as a substantial benefit, providing seamless connectivity for those traveling by public transport.
However, the hotel’s downtown location comes with its share of drawbacks. Several reviewers note that the surrounding area can feel unsafe, particularly at night. Concerns about beggars, drug addicts and proximity to venues like nightclubs and brothels detract from the overall appeal for some visitors, especially when safety is a priority. Despite this, the noise from the busy streets rarely permeates into the rooms, ensuring a quiet night's sleep for most.
Overall, while the Aurora Hotel garners praise for its prime, central location and the convenience it offers, potential guests are advised to stay alert to the safety concerns commonly associated with this urban area.
Breakfast
The breakfast at Aurora Hotel receives generally positive remarks from guests, being described as very good and offering a hearty variety. Many reviews highlight the diverse selection, including fruits, breads, cakes and other delicious treats, catering well to different tastes. The dining experience is often noted as fresh, well-organized and served in a charming, sometimes vintage, atmosphere. Some guests appreciate the accommodating staff and cleanliness of the breakfast area, even highlighting measures to ensure safety during the pandemic.
However, there are occasional mentions of areas for improvement. Some reviews point out delays in replenishing items, limited dietary options and instances of stale or cold food. A few guests noted that the breakfast, while functional, could offer more variety or higher quality and some mention issues like unwashed tablecloths or poor ventilation in the dining area.
Overall, the breakfast at Aurora Hotel is seen as a solid part of the stay with a variety of tasty and satisfying options and a pleasant dining environment contributing positively to the guest experience.
Dinner
Aurora Hotel has garnered impressive reviews for its breakfast service, which guests frequently describe as amazing, delicious and wonderful. The breakfast boasts a good variety, which is well-prepared and tasty and the breakfast area is noted for being clean and neatly furnished. Guests appreciate the helpful and polite breakfast attendants, which enhances their dining experience.
However, there are some mixed feelings about the overall dining options at the hotel. While the breakfast itself is praised for its range and quality, some guests mentioned that the hotel lacks beverage options for those who avoid milk or coffee and they were disappointed by the absence of fruits and the presence of cold coffee. Additionally, despite a phenomenally good night receptionist service, the restaurant facilities and dining room have been described as somewhat unusual and limited. The availability of food overall appears to be lacking with some guests noting that the hotel does not provide meals as claimed and there aren't any convenient nearby restaurants.
One highlight outside the hotel is the Pinguim brewery, which received a positive mention, indicating that guests might need to venture a bit further for diverse dining experiences.
Rooms
Aurora Hotel offers a variety of room experiences ranging from recently renovated, modern and comfortable accommodations to less updated, simple and sometimes cramped spaces. The renovated rooms often impress with their modern amenities, cleanliness and spaciousness, equipped with air conditioning, TV and Wi-Fi. Guests frequently praise the large, comfortable beds and clean bathrooms with good showers. The cleanliness of the rooms generally receives positive feedback with many guests noting the soft towels and clean sheets.
However, the hotel does have a notable disparity in room quality. While some rooms are newly updated, comfortable and spacious, others face issues such as poor ventilation, musty smells and inadequate facilities like missing toiletries, lack of soundproofing and poorly maintained interiors. Several reviews point out discrepancies between the rooms seen online and the ones assigned upon arrival, highlighting issues like old installations, stained towels and dark, outdated environments.
The comfort of the bed and the quality of sleep are often commended, except for rooms facing the avenue, where traffic noise can be disturbing. There are also some reports of older rooms needing urgent renovations with issues like stained walls, broken bathroom fixtures and occasional pest problems. Despite these inconsistencies, many find the hotel's price-to-service ratio favorable, especially in the renovated sections.
In summary, Aurora Hotel provides an array of rooms that could either exceed expectations with modern comforts or fall short with outdated conditions. Future guests might want to request newly renovated rooms to ensure a pleasant stay.
Beds
Aurora Hotel has garnered positive attention for its beds, making it an appealing choice for travelers seeking comfort. Reviewers frequently highlight the comfort and cleanliness of the beds, often describing them as very good, big and immaculately maintained with fresh and clean sheets. The hotel provides a variety of bed options, including king, queen, double and single beds, catering to different preferences and needs. Guests appreciate the new and well-maintained mattresses, which contribute to a restful night’s sleep. The presence of extra mattresses and soft pillows further enhances the sleeping experience. While there are a few mentions of discomfort due to hard or less supportive beds, the overall consensus is that the beds are extremely comfortable, spacious and perfect for a good night’s rest. Aurora Hotel’s commitment to providing quality bedding and comfortable accommodations stands out as a significant aspect of their positive guest reviews.
Cleanliness
The cleanliness at Aurora Hotel has received mixed feedback from guests. A significant number of reviews highlight its hygiene standards, praising the hotel for its very clean rooms organized spaces, neat and tidy environments and spotlessly clean bed linens. Many guests appreciated the excellent cleanliness, comfortable rooms and fresh-smelling common areas, emphasizing that the rooms, bathrooms and facilities are maintained to a high standard. This consistent cleanliness has been a major positive point with mentions of clean and newly renovated accommodations making the stay pleasant.
However, there are notable downsides. Some reviews point out issues such as construction dust, dirty utensils, poorly maintained rooms and specific cleanliness-related complaints like dirty walls and floors, urine on toilet seats and residual dirt in some areas. Guests also noticed a lack of attention to cleaning under furniture and some found the housekeeping staff limited, resulting in inconsistencies. Rooms had issues such as dirty towels, grimy areas and occasional insect sightings, which left some guests dissatisfied. Despite these concerns, the general consensus is that the hotel's overall cleanliness is commendable, but there is definitely room for improvement in maintaining consistent hygiene across all areas.
Staff
The Aurora Hotel is lauded for its exceptional staff service. Guests consistently highlight the politeness, friendliness and helpfulness of the employees. The reception team, in particular, receives numerous compliments for their attentiveness and prompt responses to requests. Staff members such as Bruna and Alexandre at the front desk, Neto and Mr. Francisco are specifically mentioned for their exemplary service.
The valet service also earns praise for being careful and considerate. Guests appreciate the welcoming, kind and courteous nature of the staff across various departments, including the kitchen and cleaning teams. It's noted that the hotel provides a comfortable and clean environment, complemented by the staff’s proactivity and willingness to assist.
While the majority of reviews are positive, a few point out instances of inefficiency and rudeness from certain staff members. However, these exceptions do not overshadow the overall positive feedback about the team’s dedication and the warm, attentive service that most guests experience. The accommodating and polite demeanor of the hotel staff significantly enhances the guest experience at the Aurora Hotel.
Wi-Fi
The Wi-Fi situation at the Aurora Hotel is a notable point of contention among guests. Some visitors have praised the hotel's internet service, noting that it is free, stable and without connection issues. For a segment of guests, the Wi-Fi works perfectly, providing a strong signal and consistent performance. These positive reviews highlight the availability of the internet in all rooms along with other amenities like minibars and cable TV.
However, a significant number of reviews indicate that the Wi-Fi service requires substantial improvement. Many guests reported that the Wi-Fi simply didn't work with signals failing to reach rooms, particularly on the upper floors. Some experienced fluctuating signals, frequent dropouts or very slow speeds, making it difficult to stay connected. Instances were also cited where the Wi-Fi didn’t connect to the internet or where guests had to rely on their own data due to poor coverage.
It appears that while the Aurora Hotel provides Wi-Fi, the reliability and efficacy of the service vary greatly, often depending on the room location and other factors. For potential guests, this inconsistency means that those needing reliable internet access should be prepared for potential issues.
Parking
Aurora Hotel's parking situation has garnered mixed reviews from guests. On the positive side, there are mentions of secure and affiliated parking options nearby, as well as covered parking facilities. Some guests have appreciated the free parking provided and noted the convenience of having parking included. Despite these positives, the overwhelming feedback points to significant issues with the hotel's parking facilities.
The parking lot is commonly described as extremely tight and difficult to maneuver with insufficient spaces to accommodate all guests. Concerns have been raised about the condition of the parking area, which is often cluttered and dusty with reports of it looking like an abandoned warehouse or wasteland. Another common complaint is the lack of organization and communication among staff regarding parking arrangements.
Many guests have experienced inconvenience due to the necessity of using partner parking lots situated further away, adding to the complexity and sometimes anxiety of parking. The cramped and narrow spaces have also led to fears of vehicle damage and difficulties in parking larger cars. Some have noted that the valet service was not always available or efficient.
Additionally, parking in the area appears challenging due to its location on a busy avenue, compounding the difficulty for guests seeking easy and safe parking solutions. Overall, while some aspects of the parking arrangement are secure and covered, the tight spaces, inadequate capacity and organizational issues significantly detract from the convenience. Future improvements in these areas could potentially enhance the guest experience at Aurora Hotel.
Family
Aurora Hotel presents a mixed bag when considering family-friendly activities and accommodations. The overwhelming consensus from guests suggests that while the hotel has offerings suitable for children and accommodates families, it is not primarily targeted at a family audience. Some families appreciated the hotel’s kid-friendly services, such as allowing parents to enjoy dinner while their children were looked after. However, families also noted the inconvenience of being placed in distant rooms and the unwelcoming noise from rooms facing the avenue, which is less suitable for children.
The hotel is described as cozy and presents a simplistic charm in its clean, simple accommodations. It stands out for its excellent cost-benefit ratio, making it a reasonable and affordable choice, especially for longer stays. However, the surrounding area was noted to be not particularly family-friendly with many large groups of workers frequently present in the lobby area, indicating the hotel might cater more to business travelers or company employees.
Despite these nuances, the hotel staff's friendliness and helpfulness were consistently praised, ensuring that all guests—regardless of their reason for stay—received attentive and sympathetic service. Overall, Aurora Hotel may serve as a viable option for short family get-togethers, but it's clear that minor improvements could enhance its family appeal.
3 Star
The Aurora Hotel offers a clear three-star experience, providing suitable accommodation for those mindful of budget constraints. While the hotel itself is quite old and in need of renovations, it delivers on its promises with a simple, yet quiet environment and satisfactory amenities. Guests appreciated the clean and comfortable rooms, noting that although they are not luxurious, they suffice for a pleasant stay. The bathrooms were generally noted as good, though some have mentioned they could use updates.
The hotel’s breakfast is described as simple but abundant, which aligns with the overall theme of fulfilling a three-star standard. Cleanliness, hospitality and comfort are frequently highlighted as exceeding expectations, considering the modest pricing. Many reviews mention the great cost-benefit ratio, making it an ideal choice for company employees or those looking for a comfortable and affordable lodging option.
Despite areas needing improvement, such as cleanliness in some parts and renovations in the building, guests often found the experience satisfactory with a good price. Some negative feedback indicated that the hotel does not completely meet the expectations of a three-star hotel, but overall, it provides a good stay for the cost, holding true to a classic three-star standard.
Business
Aurora Hotel emerges as a commendable choice for business travelers, particularly those on short-term stays or quick work trips. The early breakfast service is a significant advantage for guests with tight schedules. The hotel is strategically located in the city center, providing easy access to downtown and expressways, making it ideal for business meetings and a business-friendly environment.
Rooms offer a comfortable bed and a nice bathroom, ensuring a good night's rest after a busy day. While the hotel lacks a dedicated business center and certain amenities like reliable business communication options and in-room outlets at the work desk, the fast internet compensates for these shortcomings. The hotel provides a calm and tranquil atmosphere conducive to work, distinguishing it as perfect for business purposes.
Despite the relatively unsafe area at night and limited closet space, the Aurora Hotel stands out for its great cost-benefit ratio. The excellent location, along with the overall cost-effectiveness, makes it an advantageous choice for company employees and business travelers looking for an economical yet satisfactory accommodation.
Accessible
The Aurora Hotel offers a reasonably accessible location and is suitable for those with physical needs with some guests finding it perfect if you're disabled. The entrance to the hotel is easily accessible and its double rooms are affiliated with providing accessibility.
However, the reviews point out that the accessibility features of the hotel urgently need improvement. The bathrooms, for instance, lack holders for soap and shampoo and there is no easy access into the bathroom and shower, making it hard for disabled guests to use them comfortably. There are no ramps, lifts or elevators, which greatly limits accessibility within the hotel premises. External rooms have limited space for movement and some parts of the hotel lack proper ramps and modern amenities to ensure easy accessibility. Consequently, the accessible entry into the hotel could be better for disabled guests who require these essential features.
Honeymoon
The Aurora Hotel is highly recommended for couples seeking an ideal honeymoon destination. Guests have described the hotel as perfect for honeymoons, offering excellent customer service that contributes to a memorable and fantastic honeymoon experience. Honeymooners can expect king-size accommodations that are both comfortable and affordable, making it a favorite choice for a romantic getaway. Many couples wish to spend their special moments at this hotel, appreciating its dedication to creating unforgettable experiences.
No, Aurora Hotel doesn't have any pool.
No, a spa isn't available at Aurora Hotel.
No, Aurora Hotel doesn't allow dogs.
Yes, parking facilities are available at Aurora Hotel.