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Summary of reviewsThe Best Western Plus Boomtown Casino Hotel, conveniently located right off the freeway and just 10 minutes from Reno, is highly favored for its strategic placement. Its proximity to major destinations, ease of access to I80 and closeness to a nearby gas station enhance its value for money, making it a desirable location for travelers. The hotel offers a range of on-site dining options with guests particularly enjoying Mel’s Diner for its nostalgic vibe and good food. The hotel steakhouse also garners positive remarks for its quality meals and terrific staff. Room service and a variety of dining choices contribute to the positive dining experience.
Accommodations at the hotel are frequently praised for cleanliness and comfort with many guests noting the spacious and well-stocked rooms. Notably quiet, especially for a casino location, the hotel manages to maintain a pleasant atmosphere free from typical casino smokiness. The spacious suites, equipped with amenities such as large beds, bathtubs, fireplaces and kitchens, are particularly appreciated, adding to the overall appeal.
Cleanliness extends beyond the rooms to common areas, enhancing the overall guest experience. Attention to detail and well-maintained facilities underscore the hotel's commitment to providing a pleasant stay. The friendly and accommodating staff further enhance the guest experience, consistently receiving commendations for their warmth and helpfulness.
For families, the hotel offers a variety of activities and dining options, providing ample entertainment and a family-friendly environment. The arcade and fun zone are particularly popular, contributing to an enjoyable stay for both children and adults alike. Despite some mixed feedback regarding the pool's size and maintenance schedule, a few guests appreciate the pool's ambiance and the view of the Atrium/Pool area.
However, feedback on the breakfast and beds varies with some guests expressing a desire for complimentary breakfast options and noting inconsistencies in bed comfort. Despite these minor drawbacks, the overall consensus underscores Best Western Plus Boomtown Casino Hotel as a well-located, clean and accommodating choice, offering good dining experiences and a pleasant stay for travelers. Show more
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Categories
Hotel near Golf Courses
This hotel features a golf course within two miles and also provides mini golf on-site. It offers a variety of activities including access to a golf course.
Family Friendly Hotel
This hotel is known for its family-friendly environment and casino. It provides a mix of entertainment options suitable for different age groups.
Hotel with Free Wi-Fi
This hotel offers free in-room WiFi with a speed of 500+ Mbps, suitable for multiple devices. It also provides a 24-hour business center with complimentary printing and copy services, catering to business travelers' needs.
Accessible Hotel
This hotel provides ADA compliant rooms and accessible amenities, including the indoor pool and fitness center with a pool hoist. Accessible hearing-impaired guest rooms feature television closed captioning and visual fire alarm systems. The property has wheelchair-accessible elevators, parking for the physically challenged, and a stair-free path to the entrance with visual alarms in hallways.
3-Star Hotel
This hotel features a casino and is centrally located, offering entertainment and convenience.
Hotel with Indoor Pool
This casino hotel includes an indoor pool, located on the second floor of the South Tower. While functional, the pool may be less emphasized compared to the casino's other attractions.
Hotel with Heated Pool
A heated pool is available at this hotel, providing a comfortable water temperature for guests.
Hotel with Rooms With Fireplace
Hotel for Honeymoon
Casino Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Gym
Room Types
Standard King Room - Non-Smoking Offering free WiFi, this air-conditioned room includes a flat-screen TV, a microwave, a refrigerator and a coffee machine.
Queen Room with Two Queen Beds - Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features air conditioning, a coffee machine, a safe deposit box, heating, as well as a flat-screen TV.
King Room with View - Non-SmokingThe spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. This double room has a safe deposit box, heating, a flat-screen TV and mountain views.
Queen Room with Two Queen Beds - Non-SmokingOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room offers air conditioning, a coffee machine, a safe deposit box, heating and a flat-screen TV.
King Room with Balcony - Non-SmokingThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. Boasting a balcony, this double room also offers a safe deposit box, heating and a flat-screen TV.
Queen Room with Balcony - Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. Boasting a patio, this family room also features air conditioning, a coffee machine and a flat-screen TV.
Queen Suite with Balcony - Non-SmokingThe spacious suite features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
King Suite - Non-SmokingThe spacious suite provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The suite features a safe deposit box, a sofa, heating, as well as a flat-screen TV. The unit offers 1 bed.
King Suite with Fireplace - Non-SmokingThis suite's special features are the hot tub and the fireplace. The spacious suite provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. This suite features a safe deposit box, a sofa, a flat-screen TV and a patio. The unit offers 1 bed.
Standard King Room - Non-Smoking The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. This double room features a safe deposit box, heating, a flat-screen TV and pool views.
Queen Room with Two Queen Beds and View - Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room features a flat-screen TV, a coffee machine, a safe deposit box, heating as well as mountain views.
Standard King Room North Tower - Non-SmokingThe spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. This double room has a safe deposit box, heating and a flat-screen TV.
Queen Room with Two Queen Beds South Tower - Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room features a flat-screen TV, a coffee machine, a safe deposit box, heating as well as pool views.
King Mini Suite - Non-SmokingThe spacious suite offers air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
One Bedroom King Suite - Non-SmokingThe spacious suite offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
King Room - Disability Access/Non-SmokingThe spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a walk-in shower and a bath. This double room features a safe deposit box, heating and a flat-screen TV.
Standard King Room - Disability Access/Non-SmokingThe spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower.
King Room - Disability Access/Non-SmokingThe spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a walk-in shower and a bath.
Disability Access Queen Room - Non-SmokingFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features air conditioning, a coffee machine, a safe deposit box, heating, as well as a flat-screen TV.
Two-Room Suite with Two King Bed - Non-SmokingThe spacious family room offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The unit has 3 beds.
Guest Reviews
7.3
Good
Location
Best Western Plus Boomtown Casino Hotel boasts a highly convenient and strategic location, making it a preferred choice for travelers. Situated right off the freeway, it offers easy access to I80 and is only a short drive away from Reno, approximately 10 minutes. Many guests appreciate its proximity to major travel destinations, the nearby gas station and its closeness to town—all contributing to its value for money.
The hotel itself is easy to find, offering a perfect spot for those seeking convenience. It serves as a great stopover for visitors, especially those looking for a quiet yet accessible stay not far from the airport. With an array of restaurants and bars on-site, guests have a selection of dining options to choose from, enhancing their overall experience.
Rooms are described as spacious and clean, complementing the advantageous location. This ideal blend of amenities and a fantastic location ensures that guests have everything they need, reducing the hassle of traffic and offering a delightful stay outside the busy Reno area.
Breakfast
The breakfast experience at the Best Western Plus Boomtown Casino Hotel garners mixed feedback with some guests expressing satisfaction over the quality, notably enjoying their meal at Mel's Diner. However, others note the absence of complimentary breakfast options, mentioning that breakfast is not included in the stay and expressing a desire for a breakfast coupon or quick bite option. A few guests pointed out that they refrained from having breakfast due to its cost. Overall, while some appreciated the breakfast offerings, others were disappointed by the lack of inclusive or free breakfast amenities.
Dinner
Dining at the Best Western Plus Boomtown Casino Hotel offers a nostalgic experience at Mel’s Diner, which many guests describe as having nice, good food that evokes a sense of stepping back in time. Despite some inconsistent reviews regarding meal satisfaction at Mel's, the overall impression leans positive.
The hotel's steakhouse garners praise for delivering good and enjoyable meals with several guests highlighting the quality of the food and the terrific staff. Even though there are a few criticisms about the steakhouse experience, it's generally regarded as one of the hotel's dining highlights.
In addition to Mel's Diner and the steakhouse, guests appreciate the variety of dining choices available and the convenience of room service, which received positive mentions. Overall, the dining options at the hotel contribute positively to the guest experience, offering a mix of casual and higher-end restaurant experiences.
Rooms
The rooms at the Best Western Plus Boomtown Casino Hotel offer a blend of cleanliness and comfort, frequently praised for being clean and well-stocked upon arrival. Many guests appreciated the spaciousness and found the rooms to be surprisingly large and quiet, especially given the location within a casino. Suites are notably impressive, featuring amenities such as California King Size beds, large bathtubs, spacious showers, fireplaces, kitchens and dining areas. The view from some rooms over the Atrium or Pool area adds to the appeal for many.
Common feedback highlights the comfortable beds, well-equipped facilities and overall quiet atmosphere with the hotel managing to avoid the typical smokiness associated with casino environments. The rooms are described as basic but clean, fitting expectations for this type of establishment. While some rooms were reported to have minor issues such as an occasional smoky smell or noise near the pool area, most experiences were positive, especially concerning the room size and cleanliness. Overall, the hotel offers a reliable and pleasant stay, enhanced by attentive staff and a convenient location.
Beds
The beds at Best Western Plus Boomtown Casino Hotel receive a mixed feedback from guests. While many guests mention that the beds were comfortable with some highlighting the comfort of both the beds and pillows, there are notable comments pointing out that the beds were found to be uncomfortable. A few guests even describe the beds as being too firm or in need of replacement. Overall, the feedback on the beds varies significantly, indicating that the comfort level might be subjective and can differ from one guest to another.
Cleanliness
Best Western Plus Boomtown Casino Hotel has garnered praise for its overall cleanliness and well-maintained property. Many guests noted that their rooms were clean and well-stocked upon arrival and the comfort of the rooms was frequently highlighted. The cleanliness extended to the common areas of the property with some mentioning the cleanliness of even specific areas like the dog area. The friendly and helpful staff further enhanced the positive experience for many. Guests also enjoyed their dining experiences at the hotel's restaurants.
However, there were occasional mentions of areas needing more attention, such as bathroom floors and ceiling vents. Despite these minor issues, the majority of the feedback underscored the hotel's cleanliness and the pleasant atmosphere, making it a desirable stay for many travelers.
Staff
Best Western Plus Boomtown Casino Hotel consistently receives high marks for its staff, who are frequently described as friendly, accommodating and helpful. Guests highlight the courteous and attentive service with several noting exceptional interactions with the employees. The hotel staff is praised for their warmth and readiness to assist, making a positive impact on the overall guest experience. Front desk personnel, in particular, receive commendations for their helpfulness and friendly demeanor. Despite a few mentions of less favorable interactions, the general consensus is that the staff's friendliness and excellent service significantly enhance the appeal of staying at this hotel.
Pool
The indoor pool at Best Western Plus Boomtown Casino Hotel generally receives mixed reviews. While some guests appreciate it as a well-maintained and clean amenity on a huge property, others find its size rather small and the chlorine levels too high, especially for children. The pool's closure for maintenance or other reasons has been a recurring issue, which has disappointed several visitors. Additionally, the pool area closes relatively early at 9 pm, which some find inconvenient. Despite these drawbacks, a few guests enjoy the pool's ambiance and the view of the Atrium/Pool area. However, noise, particularly at night, seems to be a disturbance for some, both from the pool area itself and neighboring rooms. The consensus suggests that while the indoor pool has potential, it currently falls short of expectations due to operational and environmental issues.
Family
Best Western Plus Boomtown Casino Hotel offers a variety of activities that make it an excellent destination for families with children. With multiple dining options both inside and outside the hotel, there is something to satisfy every family member's taste. The hotel's arcade and fun zone provide ample entertainment for kids, creating a family-friendly environment where everyone can have fun. Reviews highlight the pleasant and enjoyable family fun center, making it a great place to create lasting memories. Families appreciated the flexibility and responsiveness of the staff in times of need. The hotel emerges as a terrific choice for those seeking a balance of good food, entertainment and convenience for their family getaways.
Yes, Best Western Plus Boomtown Casino Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Best Western Plus Boomtown Casino Hotel.
Yes, Best Western Plus Boomtown Casino Hotel welcomes dogs.
No, parking facilities aren't available at Best Western Plus Boomtown Casino Hotel.
Yes, Best Western Plus Boomtown Casino Hotel has a gym.