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Summary of reviewsAusotel Smart Guangzhou Baiyun International Airport Terminal 2 receives considerable praise for its strategic location, making it highly convenient for travelers with layovers or transit flights. The hotel’s proximity to Terminal 2, along with a well-organized free shuttle service, simplifies travel logistics and adds to the practicality of staying for short stops. Although located further from the city's main attractions, the hotel compensates with cleanliness, comfort and overall value for money.
The breakfast options at the hotel are a significant highlight. Guests enjoy a broad selection of both European and Asian dishes with many praising the variety and quality. While a few visitors noted the need for more continental options, the overall feedback on breakfast is very positive, making for a delightful start to the day.
The dinner experience is more mixed. Positive aspects include friendly staff and complimentary late-night snacks for late arrivals. However, some guests felt that the predominantly Chinese menu did not cater to all tastes with one reviewer particularly critical of the food quality. Despite these mixed reviews, the staff’s efforts to provide midnight snacks and welcome offerings are appreciated.
The rooms at Ausotel Smart are frequently described as spacious, clean and well-equipped, often featuring amenities like balconies with good views. Families particularly appreciate the thoughtful touches in family rooms, such as slides and toys for children. While a few guests reported issues with unpleasant odors and mosquitoes, the overall cleanliness and comfort of the rooms receive high marks.
Cleanliness throughout the hotel is another notable positive with many guests highlighting the spotless conditions and fresh, clean linens. Some minor issues, such as mold in the showers, were mentioned, but these did not significantly detract from the overall positive impression of the hotel’s hygiene standards. The enthusiastic service staff further enhance the welcoming environment.
Staff at the hotel are often commended for their friendliness and professionalism. While some communication issues due to limited English proficiency were noted, the staff generally make great efforts to assist guests and ensure a pleasant stay. A small number of reviews suggested that restaurant staff could be more responsive, but the overall service is seen as a strength.
Finally, the beds at the hotel are frequently praised for their comfort, contributing to restful stays. Guests appreciated the quality of the mattresses and pillows, as well as the spaciousness of the rooms, which together elevate the overall sleeping experience.
In summary, Ausotel Smart Guangzhou Baiyun International Airport Terminal 2 is a highly convenient and comfortable option for transit passengers with standout features including its strategic location, clean and spacious rooms and friendly staff. While some areas, such as the dinner experience, could see improvements, the hotel offers great value and a pleasant stay overall.
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