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Summary of reviewsHotel San Roque in Reinosa receives high praise for its prime location in the heart of the city, making it convenient for accessing local bars, restaurants and shops. The hotel benefits from hassle-free, free parking right outside, making it an excellent base for ferry terminal users and general explorers alike. Guests consistently commend the hotel's friendly and attentive staff, who contribute significantly to the overall pleasant and comfortable experience.
The accommodations at Hotel San Roque are favorably described as spacious, comfortable and exceptionally clean with many rooms featuring rustic charm and modern amenities such as comfortable beds and efficient heating. Professional daily cleaning services further enhance the stay. Although some minor issues such as occasional noise disturbances and lack of air conditioning are noted, these do not overshadow the overall positive feedback.
The breakfast offerings at Hotel San Roque are commonly described as generous, varied and good value for money, featuring fresh fruit, pastries, yogurt and natural juices, although a few guests desired more self-selection and homemade items. While the hotel does not have an operational restaurant for lunch or dinner, it makes up for this by recommending excellent local dining options, particularly Casa Vejo.
Hotel San Roque is also recognized for its family-friendly environment and excellent service, ensuring a welcoming and cozy stay. WiFi service receives mixed reviews, working well for some guests while being inconsistent for others.
Despite some areas for improvement, particularly regarding on-site dining and WiFi consistency, the general sentiment about Hotel San Roque is very positive. Its combination of a prime location, comfortable and clean accommodations, friendly staff and exceptional value for money make it a highly recommended choice for travelers. Show more
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3-Star Hotel
Located in Reinosa, this hotel provides a comfortable stay with easy access to local attractions. It's a practical choice for travelers seeking a convenient base in the area.
Hotel near Golf Courses
Family Friendly Hotel
Small Hotel
Room Types
Double or Twin RoomThis heated room features rustic-style furniture and wooden beamed ceilings. It also includes a flat-screen TV, free Wi-Fi, safe, telephone and a private bathroom with hairdryer.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a walk-in shower, a bath and a bidet. The single room features a flat-screen TV, a wardrobe, a safe deposit box, an electric kettle as well as mountain views. The unit has 1 bed.
Triple RoomProviding free toiletries, this triple room includes a private bathroom with a bath, a bidet and a hairdryer. The triple room provides a flat-screen TV, a wardrobe, a safe deposit box, an electric kettle as well as mountain views. The unit offers 3 beds.
Junior Suite with BalconyThis suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a terrace with city views, this suite also features a seating area and a flat-screen TV. The unit has 2 beds.
Deluxe SuiteThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features parquet floors, a seating area with a flat-screen TV, a dining area, a wardrobe as well as city views. The unit offers 3 beds.
Double RoomOffering free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. Boasting a balcony with city views, this double room also offers a wardrobe and a flat-screen TV. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Hotel San Roque receives consistent praise for its excellent location in the heart of Reinosa. Guests frequently highlight the convenience of being centrally situated, making it easy to access local bars, restaurants and shops. The hotel is lauded for its proximity to the city center, which allows for delightful walks and easy exploration of the charming town.
Parking is often noted as hassle-free with many reviewers appreciating the availability of free parking right outside the hotel, adding to the overall convenience. This makes it a favorable choice for visitors planning to use the ferry terminal at Santander. The hotel’s positioning on a main street further supports its accessible and practical nature for exploring both Reinosa and the surrounding areas.
The combination of its central location, ease of parking and clean, spacious rooms with comfortable beds makes Hotel San Roque a highly recommended option for travelers. The friendly and attentive staff complement the experience, providing excellent service. Overall, the hotel's prime location, convenience and comfort make it an ideal base for both brief stopovers and extended stays.
Breakfast
The breakfast at Hotel San Roque consistently receives positive feedback, often described as generous, varied and complete. Guests appreciated the abundant options, including fresh fruit, pastries, toast, yogurt, coffee and natural juices. While some noted a lack of homemade items and a desire for more self-selection, most reviews praised the quality and variety of offerings. The breakfast was frequently mentioned as good value for money, adding to the overall pleasant experience of the stay. Though a few guests found it basic or simple, many valued the friendly staff and the satisfactory start to their day. Overall, the breakfast at Hotel San Roque is a well-rounded and satisfying feature, contributing positively to guests' stays.
Dinner
The dining experience at the Hotel San Roque presents a mixed picture with notable highlights and some areas for improvement. Guests have praised the hotel for its recommendation of nearby restaurants, particularly Casa Vejo, which offers delicious and well-priced meals. The breakfast provided at the hotel is generally considered good, although some felt the coffee could be better. One standout is the exceptional value food available in the town, making dining locally a rewarding experience.
However, several guests noted that the hotel's restaurant was closed and is only utilized for breakfast. This closure has led to some disappointment, especially for those who were looking forward to dining at the hotel after a long journey. Despite this, the hotel compensates by guiding guests to good dining options nearby, including an associated restaurant about a five-minute walk away.
The lack of a functioning on-site restaurant for lunch or dinner has been described as a significant drawback, particularly given the distance to the alternative venue. The absence of an evening meal provision due to Covid and the hotel's late afternoon arrivals also led to some inconvenience.
In summary, while the hotel's breakfast and local dining recommendations receive positive feedback, the closed restaurant and lack of on-site dining for other meals highlight areas where prospective guests might need to adjust their plans.
Rooms
Hotel San Roque is an accommodation that receives high praise for its spacious, comfortable and clean rooms, providing a cozy and welcoming atmosphere. Many guests remark on the rustic charm and warmth of the hotel's decor, adding to its unique appeal. The cleanliness of the rooms is consistently noted with some reviewers mentioning daily professional cleaning services.
Spaciousness is a standout feature with numerous mentions of large rooms, some equipped with separate living areas, terraces and even lofts. Comfortable beds and functional heating systems ensure a good night's rest, even in cold weather. Rooms with balconies offer pleasant views and enhance the comfort level.
However, some drawbacks include noise issues from creaky floorboards and disturbances from other rooms. A few guests found their rooms rather dark or small and there were occasional maintenance concerns such as chipped bathtubs or noisy floors. The hotel does not have air conditioning, which might be a downside for some, though the heating systems work well.
Despite these minor issues, the combination of a friendly and attentive staff, the charm of the building and the convenient location with ample parking makes Hotel San Roque a favorable choice for many travelers. The balance of rustic ambiance and comfort, alongside consistent cleanliness, ensures that guests have a pleasant and memorable stay.
Beds
Hotel San Roque appears to offer a mixed experience when it comes to bed comfort, but overall, the sentiment leans positively. Many guests have praised the beds as being very comfortable with specific mentions of the beds being large, the mattresses supportive and the pillows adding to an excellent sleeping experience. Guests frequently describe the beds as large and spacious, including several mentions of king-sized beds.
However, some reviews indicate inconsistencies in the quality of mattresses. A few guests have found certain mattresses to be too hard or outdated and some beds have been noted to be noisy. There are occasional complaints about the age and noise of some beds with suggestions that mattress quality could benefit from updates. Additionally, one review mentioned that a bed had a noticeable hole, while another pointed out the lack of convenient power outlets or light switches near the bed.
Despite these occasional drawbacks, the general consensus is that Hotel San Roque mostly delivers on bed comfort, contributing to a good night's sleep for many of its guests.
Cleanliness
Hotel San Roque in the city center consistently receives praise for its remarkable cleanliness and cozy atmosphere. Guest reviews emphasize the spotless and well-maintained rooms, describing them as both spacious and tastefully decorated. Professional daily cleaning is a notable highlight, ensuring a consistently clean environment throughout the guests' stay.
The hotel's breakfast offerings also receive positive remarks for their variety and completeness, although some mention the buffet's early closing time as a minor inconvenience. Despite this, the quality of the food and the attentive service stand out.
The rustic yet warm ambiance of the hotel adds to its charm, making it a comfortable place to relax. The friendliness and attentiveness of the staff further enhance the overall experience, contributing to a welcoming and pleasant stay.
In summary, Hotel San Roque stands out for its exceptional cleanliness, comfortable accommodations and excellent service, making it a highly recommended choice for travelers seeking a well-maintained and hospitable stay in the city center.
Staff
Hotel San Roque is frequently praised for its exceptional staff, who are consistently described as very friendly, kind and attentive. Both the owners and employees, including receptionists and waiters, are noted for their extraordinary levels of service and politeness. Guests highlight the super friendly and efficient responses, especially mentioning specific individuals who went above and beyond, such as the reception manager securing a replacement motorcycle helmet and the always-attentive breakfast staff.
Visitors particularly appreciate the helpfulness and quick service at the front desk with some mentions of staff members speaking excellent English, making check-ins smoother. Whether it's a polite greeting before the designated check-in time or exceptional care throughout the stay, guests continually express satisfaction with the responsiveness and warmth of the team.
The service at the hotel's restaurant also garners praise with the breakfast attendants and waiters contributing significantly to the positive experience by being efficient and offering excellent customer service. These consistent commendations reflect the dedication and commitment of Hotel San Roque's staff, ensuring that guests feel well-cared for and valued during their stay.
Wi-Fi
Hotel San Roque offers mixed experiences when it comes to WiFi. Positive feedback highlights good WiFi coverage with some guests noting that it worked well in the lobby and overall provided a comfortable experience for those needing to work. Some visitors found the WiFi to be very good and perfectly functional. However, there are also mentions of disappointing WiFi with weaknesses reported on certain floors and in specific areas. While the WiFi works smoothly in some parts of the hotel, inconsistency seems to be an issue for others.
Family
Hotel San Roque stands out as an inviting family-friendly destination, receiving high marks for its incredible service and cozy, clean environment. Guests consistently appreciate the familial atmosphere, noting that it feels like home and providing an authentic Spanish experience. The hotel, though not brand new, is well-maintained and offers excellent value for money.
Families traveling with children find the hotel accommodating with thoughtful gestures such as providing a crib upon request. The staff's personal, efficient service ensures a pleasant stay for every guest. Despite some limitations with the family room setup, the hotel remains a favored choice for family trips.
Visitors highlighted the good wifi, making it suitable for work if needed and mentioned that the hotel serves as an ideal stopover. All in all, Hotel San Roque emerges as a solid option for families seeking a comfortable, welcoming and cost-effective stay.
3 Star
Hotel San Roque in Reinosa stands out for its cozy and charming atmosphere, offering very good value for money. It’s well-located on a main street and provides easy access to the historic parts of town, making it convenient for both explorers and those traveling by car, thanks to its ample parking facilities.
Guests have consistently praised the hotel's cozy environment and very comfortable, clean rooms. Although it's not a modern establishment, the well-maintained overall condition ensures a pleasant stay. Reviews highlight the good family atmosphere, which adds to the overall positive experience.
While acknowledged as a three-star hotel, it delivers good-quality services that are considered acceptable and satisfactory by visitors. The breakfast, though basic for a three-star, is still regarded as correct and reasonable. The charm and cleanliness, coupled with the central location, make it a good choice for travelers seeking a solid and reliable option in Reinosa.
No, Hotel San Roque doesn't have any pool.
No, a spa isn't available at Hotel San Roque.
No, Hotel San Roque doesn't allow dogs.
No, parking facilities aren't available at Hotel San Roque.