Four Points Flex by Sheraton Ratingen Düsseldorf Airport enjoys acclaim for its strategic proximity to Düsseldorf Airport, making it an ideal choice for travelers needing quick, easy access to flights. Guests appreciate the hotel's peaceful and quiet surroundings despite its closeness to the airport, ensuring a restful stay. The location is also noted for its convenience with accessible routes by car, bus and nearby highways. Ample parking and nearby amenities, such as supermarkets and restaurants, further enhance the experience. Business travelers find the hotel practical due to its good connections to Düsseldorf Trade Fair and other central business locations. Public transportation allows easy access to Düsseldorf's city center and nearby regions in the Ruhr area.
The hotel offers a commendable breakfast that's frequently praised for its variety, quality and plentiful options. The breakfast is described as excellent with a wide selection of fresh fruits, delicious rolls and customizable egg dishes. However, some guests find the price of €22 per person to be on the higher side with occasional mentions of freshness issues.
Dinner experiences are generally positive with praise for the quality and taste of the food. However, there are concerns over the restaurant's limited operating hours, small menu variety and occasional slow service. Some guests feel the prices do not always reflect the value provided and the dining environment can sometimes be noisy and drafty.
The rooms at
Four Points Flex by Sheraton Ratingen Düsseldorf Airport stand out for their spaciousness, cleanliness and modern design. Guests appreciate the bright, airy atmosphere, comfortable beds and well-maintained facilities. Though some rooms lack air conditioning, the general ambiance promotes a restful stay, even in a busy airport area.
Cleanliness is generally lauded with most guests describing the hotel as clean and well-maintained. However, there are occasional remarks about superficial cleaning and specific areas needing attention, such as skirting boards and bathrooms.
The hotel staff consistently receive high praise for their friendliness, helpfulness and professionalism. Specific employees are often highlighted for exceptional service, contributing significantly to a positive guest experience. While there are occasional lapses when staff appear overwhelmed, the overall consensus is that the team ensures a pleasant stay with efficient service.
Free Wi-Fi, though available, tends to be unreliable with many guests experiencing intermittent connections and slow speeds, particularly in the rooms.
The gym facilities are basic but functional, featuring essential machines like a treadmill, cross-trainer and cycling machine. The equipment is generally in good condition, although the absence of free weights and certain amenities detracts slightly from the experience. The sauna, part of the wellness facilities, has been problematic and often non-functional.
Parking is ample and generally convenient with guests appreciating the free spaces available at the hotel and nearby. There are mixed feelings about the cost of paid parking, but the availability of secure parking options is a plus.
For families, the hotel offers spacious rooms with connecting doors and thoughtful touches like coloring books for children, though there are minor inconveniences such as small double beds and a lack of cribs.
The beds are frequently highlighted for their comfort with many guests praising the quality and variety of mattress options that ensure a restful sleep experience.
Overall,
Four Points Flex by Sheraton Ratingen Düsseldorf Airport effectively caters to both leisure and business travelers, providing excellent accommodation, commendable service and practical amenities with only minor areas needing improvement.