The Rushmore Hotel & Suites; BW Premier Collection
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Summary of reviewsThe Rushmore Hotel & Suites; BW Premier Collection in Rapid City stands out for its prime downtown location, providing easy access to numerous restaurants, shops and local attractions, including Mount Rushmore and Badlands National Park. This central placement makes it ideal for both city exploration and quiet relaxation, thanks to its well-insulated rooms.
Guests often praise the quality and variety of breakfast options at the hotel's restaurant, Enigma, as well as the attentiveness of the breakfast staff. Despite this, some find the lack of a complimentary breakfast and occasional issues with food quality and cleanliness to be drawbacks. Dinner, on the other hand, receives high marks for delicious meals prepared by a skilled chef, although limited restaurant hours and a lack of vegetarian options are noted as areas for improvement. The bar area is particularly popular, especially during weekend entertainment.
Rooms at The Rushmore Hotel & Suites are generally appreciated for their spaciousness, modern amenities and unique decor. However, some inconsistencies in room conditions and cleanliness can detract from the overall experience. The friendly staff contribute positively to guests' stays with many highlighting their helpfulness and courteousness.
Cleanliness is another mixed area; while many guests find the hotel well-maintained and the rooms clean, others report issues such as grime, dust and lingering odors. Wi-Fi service is also mixed, offering high speeds but sometimes plagued by connectivity and security issues.
Parking is largely convenient and safe with ample space and a well-lit lot, although some guests note occasional challenges and additional charges. The hotel is family-friendly, making it a good choice for family vacations, though noise from nightlife can be a concern at times. The beds are frequently cited as comfortable, contributing to a good night's sleep for most guests, despite occasional comments about dated mattresses and bedding.
Overall, The Rushmore Hotel & Suites; BW Premier Collection is well-suited for a range of travelers, including families, business professionals and nightlife enthusiasts. While it offers good mid-range accommodations and services, certain aspects like breakfast offerings, room updates and Wi-Fi reliability could benefit from improvement to enhance the overall guest experience.
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Guests often praise the quality and variety of breakfast options at the hotel's restaurant, Enigma, as well as the attentiveness of the breakfast staff. Despite this, some find the lack of a complimentary breakfast and occasional issues with food quality and cleanliness to be drawbacks. Dinner, on the other hand, receives high marks for delicious meals prepared by a skilled chef, although limited restaurant hours and a lack of vegetarian options are noted as areas for improvement. The bar area is particularly popular, especially during weekend entertainment.
Rooms at The Rushmore Hotel & Suites are generally appreciated for their spaciousness, modern amenities and unique decor. However, some inconsistencies in room conditions and cleanliness can detract from the overall experience. The friendly staff contribute positively to guests' stays with many highlighting their helpfulness and courteousness.
Cleanliness is another mixed area; while many guests find the hotel well-maintained and the rooms clean, others report issues such as grime, dust and lingering odors. Wi-Fi service is also mixed, offering high speeds but sometimes plagued by connectivity and security issues.
Parking is largely convenient and safe with ample space and a well-lit lot, although some guests note occasional challenges and additional charges. The hotel is family-friendly, making it a good choice for family vacations, though noise from nightlife can be a concern at times. The beds are frequently cited as comfortable, contributing to a good night's sleep for most guests, despite occasional comments about dated mattresses and bedding.
Overall, The Rushmore Hotel & Suites; BW Premier Collection is well-suited for a range of travelers, including families, business professionals and nightlife enthusiasts. While it offers good mid-range accommodations and services, certain aspects like breakfast offerings, room updates and Wi-Fi reliability could benefit from improvement to enhance the overall guest experience.
Hotel for Honeymoon
The Rushmore Hotel offers a honeymoon suite with stellar service, amenities, and a vibrant design. The Jacuzzi Loft Suite is a bi-level suite with a state-of-the-art Jacuzzi and spa, connected by a spiral staircase for romantic appeal.
Family Friendly Hotel
The Rushmore Hotel & Suites is located near Dinosaur Park, offering easy access to a popular family attraction. It is also well-regarded in guest reviews.
Hotel with Free Wi-Fi
This hotel provides free high-speed Wi-Fi, making it easy for guests to stay connected. The hotel also offers a business center, which can be useful for those needing to work remotely.
Business Hotel
The Rushmore Hotel offers 6,000 square feet of meeting space with natural light and a grand ballroom that can accommodate up to 320 people. It provides a professional team of event coordinators and exclusive catering from the Enigma Restaurant.
Hotel with Parking
Offers on-site parking and is centrally located in Rapid City. The hotel provides easy access to local attractions and businesses, making it convenient for guests with vehicles.
EV charging stations
Hotel with Gym
The Rushmore Hotel & Suites features a fitness center, catering to guests' fitness needs. The 'Premier Collection' designation indicates a higher standard of service and amenities.
3-Star Hotel
This hotel is known for its accommodating and dog-friendly environment. It is conveniently located near shops, bars and an art alley, making it easy for pet owners to explore the local area. The hotel provides a comfortable stay for both pets and their owners.
Hotel with EV Charging Stations
Hotel near Golf Courses
Historic Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Guest Reviews
The Rushmore Hotel & Suites, BW Premier Collection, in Rapid City is highly regarded for its prime location. Nestled in the heart of downtown, the hotel offers unparalleled convenience with easy access to numerous restaurants, shops and city attractions, all within walking distance. Guests appreciate the convenient parking and proximity to major sites such as Mount Rushmore and Badlands National Park. The central location makes it ideal for exploring the local area, including historical downtown spots and the President's Walk. Despite being in a bustling area, rooms remain quiet and comfortable. The hotel’s accessibility to main thoroughfares and public transport, like the shuttle service to the Civic Center, adds to its appeal. Overall, its downtown placement provides a superb blend of proximity to attractions and comfort, making it an excellent base for visitors.
The breakfast experience at The Rushmore Hotel & Suites, BW Premier Collection elicited mixed reviews from guests, reflecting both positive experiences and areas needing improvement. Guests frequently commend the quality and variety of breakfast offerings, spotlighting options such as amazing French toast, tasty breakfast choices and a delicious buffet at the hotel restaurant Enigma. Several visitors appreciated the attentive and friendly staff, as well as the convenience of having a sit-down breakfast in the hotel restaurant.
However, many guests were disappointed by the lack of a complimentary breakfast, which they noted is often included at other hotels. Some found the breakfast to be overpriced with several remarks about the buffet being subpar, featuring cold and inedible items at times. The presence of flies and issues with cleanliness around the buffet area were mentioned as well. Additionally, the breakfast's variety and freshness garnered a few critiques.
Ultimately, while many guests enjoyed breakfast at the hotel, it remains an area with significant variability in customer satisfaction.
The Rushmore Hotel & Suites features a range of culinary delights, particularly in its varied on-site restaurants and bar. Guests frequently commend the delicious and excellent food with specific praise for the steak supper special and overall meal quality. The chef is notably skilled, ensuring that room service food arrives fast and impeccably prepared.
While the restaurant itself garners positive reviews for its quality and ambiance, there are noted inconsistencies with its hours, often being open only on weekends and closing early, which can be inconvenient for guests visiting local attractions. Despite this, the bar area is a hit among visitors, who enjoy good drinks and the vibrant atmosphere, especially when there's entertainment on Fridays and Saturdays.
Special mention goes to Enigma and the Prive restaurant for their fine dining experiences. However, there’s a lack of vegetarian options, which has led some guests to seek alternatives nearby, such as the popular Irish pub just a block away.
Service quality shines with friendly and fantastic wait staff, although experiences with bar staff have been mixed. Overall, the dining options at The Rushmore Hotel & Suites provide guests with a superb culinary experience, notwithstanding the occasional operational hiccup.
The Rushmore Hotel & Suites in the BW Premier Collection offers a mixed experience with its rooms, presenting a blend of positives and areas for improvement. Many guests appreciated the nicely furnished and spacious rooms, finding them clean, comfortable and well-equipped with modern amenities. The themes and quirky decor in the rooms were particularly well-loved, adding a unique touch to their stay. The hotel's central downtown location also received praise, making it a convenient base for exploring the area.
However, several guests noted that some rooms were dated and in need of renovation with specific complaints about outdated bathrooms and insufficient outlets. Issues with room cleanliness were sporadic with occasional reports of dirt, rubbish or unpleasant smells. The absence of standard amenities like a microwave and refrigerator was a recurring inconvenience for many.
Despite some inconsistencies in room conditions, the friendly staff and overall cleanliness of the property seemed to enhance the guest experience. While some rooms missed the mark, others far exceeded expectations, particularly those that were spacious, newly renovated and featured beautiful decor. With attention to updating and consistent housekeeping, the rooms at The Rushmore Hotel & Suites could significantly enhance guest satisfaction.
The Rushmore Hotel & Suites, BW Premier Collection, has received largely positive feedback regarding its beds. Many guests found the beds to be comfortable, often describing them as very comfy or even extremely comfortable, offering a restful experience after a long journey. The availability of extra pillows and different pillow choices was noted by some reviewers, adding to the comfort. Additionally, housekeeping services were generally praised with several mentions of clean and comfortable rooms.
However, a few guests experienced discomfort, mentioning that some beds and pillows were lumpy, old or felt as though the mattresses had been used for a decade. There were also occasional comments regarding the lack of daily housekeeping, more blankets being needed in the room and instances of beds and couches appearing dirty and old. Despite these mixed reviews, the overall impression indicates that many guests found the sleeping arrangements at the hotel to be satisfying and conducive to a good night's sleep.
The Rushmore Hotel & Suites offers a mix of experiences when it comes to cleanliness according to guest reviews. On the bright side, many visitors appreciated the clean and spacious rooms, highlighting that the property was well-maintained and offered modern amenities. The hotel rooms were frequently described as very clean and comfortable with fresh linens and comfortable beds, which contributed to a pleasant stay. The property’s decor was also complimented, noting that it was attractive and added to the hotel's overall appeal.
However, the reviews also point out several issues that cannot be overlooked. Guests reported instances where the rooms were not cleaned to standard with some even encountering grime, dust and various stains. The presence of used items from previous guests in the rooms was another common complaint, indicating lapses in thorough cleaning. Some guests were also put off by bad odors and broken amenities such as non-functional fridges and showerheads. The bathrooms, in particular, seemed to be a recurring problem area with mentions of dirt, mold and sometimes even hygiene oversights from housekeeping staff.
Despite the mixed feedback, the friendly staff often received praise, along with the hotel's convenient location close to points of interest. Yet, for guests prioritizing immaculate cleanliness, it seems the experience could vary significantly, making it a potential area for the hotel management to address more consistently.
The Rushmore Hotel & Suites; BW Premier Collection receives a diverse array of feedback about its staff with numerous guests highlighting the positive interactions. Many reviews emphasize the staff's friendliness, helpfulness and courteous nature. Front desk personnel and other staff members are frequently described as friendly, accommodating and professional, contributing to an enjoyable stay for many visitors. Notably, specific staff members like Oscar receive repeated praise for their helpfulness and hospitality.
Several guests also commend the hotel for going above and beyond to assist, including instances where staff offered additional services, such as transportation from the airport when shuttle services were unavailable. The front desk staff often receive individual compliments for resolving issues quickly and efficiently.
However, some experiences were less favorable. A few guests encountered staff who were described as unfriendly or inexperienced. Additionally, there were occasional reports of service issues and negative interactions at the front desk.
Overall, while the majority of reviews reflect positive and pleasant encounters with the hotel's staff, underscoring their helpful and cordial demeanor, there are isolated instances of staff behavior that did not meet guests' expectations.
The Rushmore Hotel & Suites, BW Premier Collection, garners mixed feedback regarding its Wi-Fi service. Many guests highlight the exceptional speed and deem the Wi-Fi to be fast and efficient. However, there are also several concerns raised about the reliability and security of the connection. Some reviews mention intermittent connectivity issues and periods when the Wi-Fi was completely out of service. Additionally, a few guests pointed out that the Wi-Fi was unsecure, raising potential privacy concerns. Overall, while the Wi-Fi can be impressively quick at times, there are instances where it falls short in terms of consistent performance and security.
The parking situation at The Rushmore Hotel & Suites, BW Premier Collection, receives mixed reviews from guests, though it tends to lean more positive overall. Many guests appreciate the free and ample parking offered, frequently noting that the lot is large and convenient with plenty of available spaces. The well-lighted parking lot is also highlighted as a positive aspect, making parking not only easy but also safe, even for those with larger vehicles or trailers.
However, some guests experienced challenges, mentioning instances where parking was a hassle or limited. A few reviews indicated the need to park farther back and some guests were unhappy with the additional charges for parking. Despite these occasional drawbacks, the consensus suggests that the free and convenient parking options generally enhance the overall stay at the hotel.
The Rushmore Hotel & Suites; BW Premier Collection receives positive feedback for being a family-orientated place and a good location for family stays. Guests highlight it as an excellent choice for family vacations, emphasizing its suitability for children as evidenced by families with kids aged 13 and 11 enjoying their stay. While there are mentions of noise concerns and music that may not always be family-friendly, the overall sentiment suggests the hotel is perfect for a family trip. However, some reviewers did note that having good neighbors can impact the experience.
The Rushmore Hotel & Suites, BW Premier Collection, is ideally situated for those seeking vibrant nightlife with an array of restaurants, shops and bars nearby. Guests frequently enjoy the convenience of live music and the lively atmosphere, especially in the hotel's lobby bar. However, the bustling environment does come with a few downsides. Some reviews mention disturbances such as loud street noise, train sounds and occasional fire alarms. Wedding dances and live bands can contribute to a noisier experience at times and there have been instances of smoke filling the lobby and rooms. Despite these inconveniences, the hotel's prime location makes it a popular choice for nightlife enthusiasts.
The Rushmore Hotel & Suites; BW Premier Collection is generally recognized as a good mid-range hotel. Guests appreciate the overall quietness of the rooms, which provides a conducive environment for relaxation. However, some have noted that certain aspects of the hotel are at best, mediocre and it should be known that it aligns with a three-star quality rating. There have been mentions of discrepancies between the promotional photos and the actual room conditions, leading to some disappointment regarding expectations. Moreover, the pricing has been highlighted as being quite expensive for the level of service and amenities offered, suggesting that it might not be wholly worth the cost for those expecting higher standards within this price range.
The Rushmore Hotel & Suites; BW Premier Collection offers a variety of amenities tailored for business travelers. The hotel features meeting rooms, although some note their unusual location just off the breakfast dining room, which may cause some inconvenience. Despite this, the rooms themselves are notably quiet, spacious and comfortable, making them suitable for business stays or for digital nomads seeking a peaceful work environment.
Meeting services are available at the hotel, contributing to its reputation as a convenient choice for professional gatherings. Additionally, the hotel provides a shuttle service, adding a layer of convenience for those attending local events. However, it should be noted that there is no lunch service available on-site.
Guests have highlighted the establishment as offering good value with unique features, positioning it well for individuals focused on business needs. The combination of good business amenities with the comfort of the rooms makes it a practical option for those traveling for work.
The Rushmore Hotel & Suites; BW Premier Collection is commendably accessible for those with disabilities. The hotel's location is particularly convenient, offering transport to and from the Monument, which is a notable advantage for guests requiring easy mobility. The accessibility within the hotel is further enhanced by a fast elevator and the requirement of key cards for elevator access to different floors suggests a level of security which can be reassuring. While the overall accessibility has many positive notes, it's necessary to be aware of a few areas of concern such as broken tiles in the lobby, which could pose challenges. Additionally, the smoke in the lobby due to the bar may be a drawback for individuals with respiratory sensitivities. Despite these aspects, the hotel's key features highlight its suitability for accessible travel.
The Rushmore Hotel & Suites; BW Premier Collection is known for its accommodating and dog-friendly environment, allowing guests to bring their pets without incurring a high cleaning fee. It is conveniently located near shops, bars and an art alley, making it easy for pet owners to explore the local area. While most reviews highlight the pet-friendly nature of the hotel and its overall welcoming atmosphere for dogs, there are occasional mentions of cleanliness issues, such as rooms smelling of dogs. Despite this, the general sentiment is positive with pets being well-received and the hotel providing a comfortable stay for both pets and their owners.
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Location
Breakfast
However, many guests were disappointed by the lack of a complimentary breakfast, which they noted is often included at other hotels. Some found the breakfast to be overpriced with several remarks about the buffet being subpar, featuring cold and inedible items at times. The presence of flies and issues with cleanliness around the buffet area were mentioned as well. Additionally, the breakfast's variety and freshness garnered a few critiques.
Ultimately, while many guests enjoyed breakfast at the hotel, it remains an area with significant variability in customer satisfaction.
Dinner
While the restaurant itself garners positive reviews for its quality and ambiance, there are noted inconsistencies with its hours, often being open only on weekends and closing early, which can be inconvenient for guests visiting local attractions. Despite this, the bar area is a hit among visitors, who enjoy good drinks and the vibrant atmosphere, especially when there's entertainment on Fridays and Saturdays.
Special mention goes to Enigma and the Prive restaurant for their fine dining experiences. However, there’s a lack of vegetarian options, which has led some guests to seek alternatives nearby, such as the popular Irish pub just a block away.
Service quality shines with friendly and fantastic wait staff, although experiences with bar staff have been mixed. Overall, the dining options at The Rushmore Hotel & Suites provide guests with a superb culinary experience, notwithstanding the occasional operational hiccup.
Rooms
However, several guests noted that some rooms were dated and in need of renovation with specific complaints about outdated bathrooms and insufficient outlets. Issues with room cleanliness were sporadic with occasional reports of dirt, rubbish or unpleasant smells. The absence of standard amenities like a microwave and refrigerator was a recurring inconvenience for many.
Despite some inconsistencies in room conditions, the friendly staff and overall cleanliness of the property seemed to enhance the guest experience. While some rooms missed the mark, others far exceeded expectations, particularly those that were spacious, newly renovated and featured beautiful decor. With attention to updating and consistent housekeeping, the rooms at The Rushmore Hotel & Suites could significantly enhance guest satisfaction.
Beds
However, a few guests experienced discomfort, mentioning that some beds and pillows were lumpy, old or felt as though the mattresses had been used for a decade. There were also occasional comments regarding the lack of daily housekeeping, more blankets being needed in the room and instances of beds and couches appearing dirty and old. Despite these mixed reviews, the overall impression indicates that many guests found the sleeping arrangements at the hotel to be satisfying and conducive to a good night's sleep.
Cleanliness
However, the reviews also point out several issues that cannot be overlooked. Guests reported instances where the rooms were not cleaned to standard with some even encountering grime, dust and various stains. The presence of used items from previous guests in the rooms was another common complaint, indicating lapses in thorough cleaning. Some guests were also put off by bad odors and broken amenities such as non-functional fridges and showerheads. The bathrooms, in particular, seemed to be a recurring problem area with mentions of dirt, mold and sometimes even hygiene oversights from housekeeping staff.
Despite the mixed feedback, the friendly staff often received praise, along with the hotel's convenient location close to points of interest. Yet, for guests prioritizing immaculate cleanliness, it seems the experience could vary significantly, making it a potential area for the hotel management to address more consistently.
Staff
Several guests also commend the hotel for going above and beyond to assist, including instances where staff offered additional services, such as transportation from the airport when shuttle services were unavailable. The front desk staff often receive individual compliments for resolving issues quickly and efficiently.
However, some experiences were less favorable. A few guests encountered staff who were described as unfriendly or inexperienced. Additionally, there were occasional reports of service issues and negative interactions at the front desk.
Overall, while the majority of reviews reflect positive and pleasant encounters with the hotel's staff, underscoring their helpful and cordial demeanor, there are isolated instances of staff behavior that did not meet guests' expectations.
Wi-Fi
Parking
However, some guests experienced challenges, mentioning instances where parking was a hassle or limited. A few reviews indicated the need to park farther back and some guests were unhappy with the additional charges for parking. Despite these occasional drawbacks, the consensus suggests that the free and convenient parking options generally enhance the overall stay at the hotel.
Family
Nightlife
3 Star
Business
Meeting services are available at the hotel, contributing to its reputation as a convenient choice for professional gatherings. Additionally, the hotel provides a shuttle service, adding a layer of convenience for those attending local events. However, it should be noted that there is no lunch service available on-site.
Guests have highlighted the establishment as offering good value with unique features, positioning it well for individuals focused on business needs. The combination of good business amenities with the comfort of the rooms makes it a practical option for those traveling for work.
Accessible
Dog Friendly
No, The Rushmore Hotel & Suites; BW Premier Collection doesn't have any pool.
No, a spa isn't available at The Rushmore Hotel & Suites; BW Premier Collection.
Yes, The Rushmore Hotel & Suites; BW Premier Collection welcomes dogs.
Yes, parking facilities are available at The Rushmore Hotel & Suites; BW Premier Collection.
Yes, The Rushmore Hotel & Suites; BW Premier Collection has a gym.
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