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Summary of reviewsMicrotel Inn & Suites by Wyndham Rapid City stands out primarily for its excellent location, making it a favorable choice for travelers exploring South Dakota's iconic sites. Sitting conveniently near Mount Rushmore, Deadwood, state and national parks and Rapid City’s downtown area, the hotel provides easy access to several attractions and local amenities. The proximity to the interstate and ample parking options also make it a practical stopover for road trippers.
Breakfast at the hotel is generally favorably reviewed with guests enjoying a wide variety of options including scrambled eggs, sausage patties, biscuits and gravy, waffles, yogurt and more. The friendly breakfast staff enhance the positive experience despite some critiques regarding the limited protein options and occasional cleanliness issues in the breakfast area.
The rooms at the Microtel Inn & Suites are praised for their spacious layouts, cleanliness post-renovation and modern amenities like fridges and microwaves. However, there are noted areas for improvement, such as occasional cleanliness concerns, outdated furniture, non-functional air conditioners and noise from adjacent rooms.
Cleanliness receives a mixed response overall. Many guests appreciate the spotless bathrooms and well-maintained public venues, but others encountered issues like dirty carpets, musty smells and inconsistent housekeeping services. Efforts to improve and consistently uphold cleanliness standards could enhance guests' perceptions.
The staff is frequently highlighted for their friendliness and helpfulness, especially at the front desk. While occasional lapses in professionalism and responsiveness were noted, the general impression is of a supportive and welcoming team.
The Wi-Fi at the hotel generally meets guests' needs with stable connections, though some have experienced slower speeds and issues with electrical outlets.
The pool and hot tub area have mixed reviews with guests pointing out frequent closures and cleanliness issues. However, it remains a highlight for children who enjoy the swimming and late hours.
For families, the hotel offers good value, especially with spacious rooms and family suites accommodating larger groups and pets comfortably. The breakfast options and the pool are particularly appreciated by younger guests, contributing to a family-friendly atmosphere.
The comfort of beds varies with many guests finding them clean and conducive to a good night's sleep, although some noted issues with the beds being lumpy or hard.
Accessibility features are generally noted positively, including nearby amenities and well-maintained elevators, though room for some improvements remains.
As a pet-friendly establishment, Microtel Inn & Suites by Wyndham Rapid City is appreciated for its reasonable pet fees, designated dog-walking areas and accommodating environment for larger dogs, despite a few noise and odor issues.
In summary, Microtel Inn & Suites by Wyndham Rapid City offers a convenient and welcoming stay for travelers, particularly families and pet owners with some areas identified for improvement to ensure a consistently positive experience. Show more
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Categories
Dog Friendly Hotel
This is a pet-friendly hotel. Specific details regarding pet policies (size, fees, amenities) were not available in the provided documents.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Queen Room with Two Queen Beds - Non-SmokingThe quadruple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 2 beds.
Queen Room - Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The double room features tiled floors, a seating area with a flat-screen TV, a carpeted floor, heating as well as a quiet street view. The unit offers 1 bed.
Queen Suite - Mobility Access/Non-SmokingThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features tiled floors, a seating area with a flat-screen TV, air conditioning, a tea and coffee maker as well as a quiet street view. The unit offers 2 beds.
Queen Studio Suite - Non-SmokingThis suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite features tiled floors, a seating area with a flat-screen TV, air conditioning, a tea and coffee maker as well as a quiet street view. The unit offers 2 beds.
Family Suite 2 Queen Beds Non SmokingThe spacious quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The quadruple room has tiled floors, a seating area with a flat-screen TV, a sofa, a carpeted floor as well as a quiet street view. The unit has 3 beds.
Queen Suite with One Queen Bed and Jetted Tub - Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The double room has tiled floors, a seating area with a flat-screen TV, a sofa, a carpeted floor as well as a quiet street view. The unit has 1 bed.
Queen Room - Disability Access/Non-SmokingThe quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.
Guest Reviews
7.0
Good
Location
Microtel Inn & Suites by Wyndham Rapid City boasts a prime location that appeals to travelers exploring the iconic sights of South Dakota. This hotel stands out for its excellent positioning, providing convenient access to the interstate, making it an easy stopover for road trippers. Guests frequently noted its proximity to major attractions like Mount Rushmore, Deadwood and a variety of state and national parks, as well as Rapid City’s downtown area.
The central location ensures that visitors are just a short drive from many activities and local amenities, including a variety of stores and plenty of restaurants. For those attending events or needing essentials, the hotel is conveniently near supermarkets, gas stations and even a Walmart. The area around the hotel is described as safe and nice, which contributes to an overall comforting stay.
The property also features easy access to freeways and plenty of parking, making it convenient for both long and short stays. Additionally, the location was highlighted for being particularly advantageous for families with amenities like a pool for the kids, further enhancing its appeal as a rest stop.
Guests appreciated the ease of accessing nearby services and attractions and many concluded that the location was one of the standout features of their stay at Microtel Inn & Suites by Wyndham Rapid City.
Breakfast
Microtel Inn & Suites by Wyndham Rapid City provides a varying breakfast experience that generally leans towards positive. Guests frequently appreciated the extensive variety of breakfast options available, noting items like biscuits and gravy, sausage patties, scrambled eggs, waffles, bagels, toast, cereals, yogurt and more. The breakfast is described as very good, great, amazing, fresh and even fantastic by many reviewers. Friendly and kind staff members, especially those managing breakfast, add a pleasant touch to the experience.
However, there are points of critique that are worth noting. Several guests mentioned the breakfast being heavily carb-focused with a lack of protein options like eggs and bacon. This was a consistent point of dissatisfaction with some guests suggesting that the breakfast wasn't very complete or adequate. Occasional complaints addressed the limited selection, slow toasters and the breakfast area being sticky or not fully clean. Despite these points, free breakfast, ample choice and a decent quality make it an appreciated feature for staying guests, particularly given the reasonable prices and convenience it provides.
Rooms
Microtel Inn & Suites by Wyndham in Rapid City offers a mixed experience when it comes to its rooms. On the positive side, many guests appreciated the recent renovations that have made the rooms beautiful, clean and comfortable, providing a good value for money, especially for families. The spacious layouts were frequently highlighted, making them suitable for larger groups. The ambiance and various modern amenities, like fridges and microwaves in some rooms, added to the comfort.
However, the reviews also indicated several areas needing improvement. Some rooms were reported to have cleanliness issues with instances of unpleasant odors, outdated furniture and neglected maintenance. Problems such as dirty carpets, non-functional air conditioners and inadequate cleaning services were mentioned. Moreover, noise from adjacent rooms and hallways was a common complaint and some guests found their rooms to be smaller than expected or lacking essential amenities like fridges or microwaves.
The location of the hotel is convenient and interactions with the friendly staff were generally positive. Nonetheless, guests seeking consistent quality may find the mixed reviews a point of consideration when planning their stay.
Beds
Microtel Inn & Suites by Wyndham Rapid City has received mixed reviews regarding the comfort of its beds. Many guests found the beds to be clean, comfortable and freshly made, often highlighting their enjoyment of a good night's sleep in these accommodations. The rooms themselves were noted to be newly renovated, adding to the overall sense of comfort and cleanliness. However, there were complaints about some beds being lumpy, hard or worn out, which affected the sleeping experience for certain guests. Additional issues were noted with bedding items, such as a lack of blankets and issues with the condition of the sofas. Despite these inconsistencies, the general sentiment points towards a mostly positive accommodation experience with room for improvement in certain areas.
Cleanliness
Microtel Inn & Suites by Wyndham Rapid City presents a mixed picture when it comes to cleanliness, based on guest feedback. Positively, many guests found the hotel rooms to be very clean and comfortable, noting that bathrooms were spotless with excellent water pressure and clean sheets were provided. Facilities in general were well-maintained with a particular mention of the breakfast room and the overall cleanliness of public areas.
However, a significant number of reviews highlighted areas needing improvement. Common issues included dirty carpets, musty smells and poorly cleaned or outdated rooms. Several guests reported finding hair in bathrooms, dirty towels, unclean floors and instances of mold. The housekeeping service was described as inconsistent with reports of rooms not being cleaned during the stay and cleaning requests not always being met. Some guests experienced more severe issues, such as rooms infested with ants, sightings of bugs and an unkept pool.
The management did respond promptly in some instances by moving guests to cleaner rooms when initial issues were raised, but recurring complaints suggest the need for a more consistent approach to housekeeping. While the hotel has received praise for maintaining clean rooms and facilities on various occasions, efforts to improve cleanliness standards uniformly could enhance the overall guest experience.
Staff
The staff at Microtel Inn & Suites by Wyndham Rapid City often receive high praise from guests with many highlighting their friendliness and helpfulness. Numerous reviews detail accommodating and warm interactions with staff members, emphasizing their kindness and courtesy. The front desk personnel, in particular, are frequently mentioned for being super friendly, efficient and helpful upon check-in and during stays. Guests also commend the professionalism and excellent customer service provided by the staff, noting specific employees like Brent who stood out for their kindness and assistance.
Despite the generally positive feedback, some guests experienced issues with unprofessional and unfriendly behavior, especially from certain front desk and cleaning staff. A few reviews pointed out rude and dismissive attitudes, incomplete cleaning requests and unresponsive service. However, in many cases, the overall sentiment toward the staff remains positive with many guests appreciating their efforts during busy periods and staffing shortages.
In conclusion, while there are occasional lapses in service, the predominant impression is that the staff at Microtel Inn & Suites by Wyndham Rapid City are a welcoming and supportive team, dedicated to ensuring a pleasant stay for their guests.
Wi-Fi
Microtel Inn & Suites by Wyndham Rapid City offers Wi-Fi that many guests found reliable and satisfactory with several reviews mentioning good and stable connections available. The inclusion of free Wi-Fi is a noted feature, adding convenience for travelers. However, a few guests experienced slower speeds and weaker signals at times, indicating some variability in internet performance. Additionally, the availability of electrical outlets in rooms came into question with issues reported regarding loose outlets that did not hold plug-ins securely. Overall, while the wireless internet service generally met the needs of several guests, occasional connectivity and electrical outlet issues were also observed.
Pool
The pool at Microtel Inn & Suites by Wyndham Rapid City has drawn mixed reactions from guests. Many expressed disappointment due to the pool often being closed, cold or in need of cleaning. The pool's small size and uninviting cleanliness were commonly cited issues. Additionally, the hot tub frequently seemed to be out of order, further diminishing the aquatic experience. Despite these setbacks, some guests noted that the pool area was a highlight for children who enjoyed swimming and the pool's late hours were appreciated. Overall, while there are positive aspects, the pool has several areas in need of improvement.
Family
Families visiting Microtel Inn & Suites by Wyndham Rapid City may find the hotel to be a great value for money, particularly appreciating the spacious rooms that easily accommodate larger groups. The family suites are noted for their roominess, making them ideal for families with children and even pets. Guests have remarked positively on the coziness of the accommodations for families, including groups of up to five people and their pets.
The hotel’s pool is a popular feature among children, offering a fun activity for them during the stay. The breakfast options are also well-received, particularly by the younger guests, adding to the family-friendly atmosphere of the hotel. Photographs of happy children on-site capture the welcoming environment that many find suitable for family reunions and repeat visits with the entire family.
Overall, the reviews suggest that Microtel Inn & Suites by Wyndham Rapid City provides a comfortable and affordable stay for families, making it a positive choice for those traveling with children.
Accessible
The Microtel Inn & Suites by Wyndham in Rapid City offers notable accessibility features for guests with disabilities. It is conveniently located near grocery and marketplace options, ensuring easy access to essential amenities. The hotel provides good shower accessibility and clean bathrooms, contributing to a comfortable stay. The presence of automatic elevators further enhances mobility throughout the property and the elevators themselves are well-maintained.
However, some aspects could be improved, such as the addition of a counter in the handicap accessible bathrooms and the compliance of toilets with ADA standards. Overall, the hotel ensures a relatively seamless experience for guests looking to explore nearby attractions.
Dog Friendly
Microtel Inn & Suites by Wyndham Rapid City is well-regarded for its pet-friendly accommodations, making it a suitable option for travelers with pets. Guests appreciated the hotel's policy, noting the lower fees compared to other establishments. The property features a designated dog-walking area and ample grassy spaces, enhancing the convenience and comfort for pet owners. Many found it accommodating for larger dogs, such as black labs and several highlighted that their pets enjoyed the stay as well. However, some guests mentioned issues with noise from barking dogs in neighboring rooms and occasional odors of pet urine, indicating areas for potential improvement. Overall, the positive aspects of the pet-friendly facilities and amenities make it a recommended choice for those traveling with their furry companions.
Yes, Microtel Inn & Suites by Wyndham Rapid City has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Microtel Inn & Suites by Wyndham Rapid City.
Yes, Microtel Inn & Suites by Wyndham Rapid City welcomes dogs.
No, parking facilities aren't available at Microtel Inn & Suites by Wyndham Rapid City.
No, Microtel Inn & Suites by Wyndham Rapid City doesn't have a gym.