Crowne Plaza Tel Aviv City Center by IHG, is highly regarded for its prime location in the heart of Tel Aviv. Situated within the iconic Azrieli Towers and adjacent to the Azrieli Mall, it offers easy access to shopping, dining and entertainment options. Its proximity to the HaShalom train station and major transportation routes makes it convenient for both business and leisure travelers. Although not directly on the beach, the hotel provides a complimentary shuttle service ensuring guests can enjoy coastal attractions.
The hotel boasts a variety of excellent on-site amenities. The breakfast receives high praise for its rich, varied and delicious offerings with fresh and tasty options including gourmet selections and gluten-free choices. Despite some negative feedback during Shabbat, most guests describe the breakfast as indulgent and among the best they have experienced. Dinner offerings are generally well-received for their presentation and quality, though some guests noted room for improvement in terms of seasoning and ingredient freshness. The lack of a dedicated restaurant for lunch or dinner was a drawback, leading to reliance on room service or local eateries.
Guests consistently commend the luxurious and spacious rooms, emphasizing their cleanliness, modern amenities and stunning city views. The rooms are equipped with comfortable bedding, large bathrooms, espresso machines and ironing boards, contributing to a pleasant stay. Instances of non-functional minibars and small windows were minor issues in comparison to the overall positive experience.
The high standards of cleanliness across the hotel are frequently noted, contributing to an inviting and comfortable environment. The staff are praised for their politeness, professionalism and readiness to assist. Exceptional service from reception and guest relations staff, including individuals like Nona, Noy, Rachel, Tim and Mrs. Medea Akhalkatsi, has made notable impacts on guest satisfaction.
Wi-Fi is generally reliable and efficient, although there are occasional complaints about connection issues. Spa facilities receive mixed reviews with high praise for the welcoming staff but criticism for cleanliness and maintenance. The gym, part of the Holmes Place health club, is well-equipped and modern, though some guests noted issues with cleanliness and crowding. The indoor pool on the 10th floor also receives mixed feedback due to its small size, crowding and frequent closures.
Despite these occasional drawbacks, Crowne Plaza Tel Aviv City Center remains a favored choice for travelers seeking a comfortable, well-appointed hotel in a central Tel Aviv location.