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Summary of reviewsSerways Hotel Remscheid enjoys a prime location directly by the A1 motorway, providing easy access for travelers. Despite the proximity to the highway, it remains peaceful due to exceptional soundproofing and its tranquil natural surroundings, including picturesque views of the Eschbachtalsperre reservoir. The hotel is well-connected with plentiful parking and electric vehicle charging stations. Its strategic position is particularly beneficial for those visiting the trade fair grounds in Cologne, just 40 minutes away.
Guests praise the spacious, clean and well-equipped rooms, many of which offer balconies with beautiful views. The modern, freshly renovated rooms feature amenities like walk-in showers and immaculate bathrooms, providing a comfortable stay. However, there are occasional minor complaints about noise from the highway.
The breakfast buffet at Serways Hotel Remscheid is plentiful and varied, offering fresh and delicious items. Guests appreciate the value, especially with the express breakfast option and the ability to dine on the terrace overlooking the reservoir. However, some guests suggest improvements, such as including hot items and addressing occasional issues with the coffee machine or food replenishment.
The dinner experience is generally positive with the restaurant offering delicious, freshly prepared dishes in a cozy atmosphere. Guests enjoy the traditional cuisine, generous portions and the option to dine on the terrace. Despite the restaurant’s early closing hours and proximity to the highway potentially inconveniencing some guests, the quality of the food and service is commendable.
The hotel maintains high cleanliness standards with many guests praising the spotless and modern rooms. However, there are mentions of occasional lapses in housekeeping, such as dusty corners and unclean bathrooms, indicating some inconsistencies.
Staff at the hotel are frequently described as friendly, helpful and accommodating, contributing to a welcoming atmosphere. While there are occasional mentions of issues like double-booking and slow responsiveness, the overall impression of the staff is positive.
Free WiFi is available, though experiences vary. Some guests find the network reliable, while others face instability and connection issues, noting that a fee is sometimes charged for access.
The hotel caters well to families with spacious, well-suited rooms and a kid-friendly environment. However, the beds receive mixed feedback with some finding them comfortable and others describing them as narrow or hard.
Accessibility features are well-received with the hotel being wheelchair accessible and offering convenient check-in and check-out times. Notable issues include an occasionally out-of-order elevator and the accessibility of the emergency exit.
Finally, Serways Hotel Remscheid is dog-friendly, providing an ideal environment for travelers with pets, particularly with its proximity to a forest park. Despite some guests finding the fees for bringing a dog high, the welcoming atmosphere for pets makes it a favorable choice for dog owners.
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