Manoir Des Sables, an Ascend Collection Hotel stands out as an esteemed destination against the picturesque backdrop of Mount Orford and a serene private lake. Its location is frequently praised for its breathtaking landscapes, close proximity to downtown Magog, Orford Park and various local amenities. The hotel's well-maintained grounds provide a tranquil retreat, making it an ideal choice for nature lovers and outdoor enthusiasts seeking activities like golf, kayaking, paddle boating and hiking.
The breakfast at the hotel generally garners positive reviews for its deliciousness, variety and freshness. The all-you-can-eat buffet is particularly highlighted, though some guests feel that it is overpriced and sometimes lacking in service efficiency. Dinner at the restaurant receives commendations for the quality of food and excellent service, but issues with availability and pricing are noted, suggesting prospective diners make reservations in advance.
Guests appreciate the spacious and comfortable rooms, featuring amenities such as fireplaces and balconies with stunning views. While the room size and comfort are generally praised, there are frequent mentions of the need for renovations due to outdated furnishings and maintenance issues.
Cleanliness at the hotel presents a mixed picture. Many guests find the environment clean and pleasant with friendly service contributing positively to the experience. However, there are concerns about certain areas, particularly the rooms and spa, prompting suggestions for better maintenance and thorough cleaning.
The staff is frequently commended for their friendliness, professionalism and attentiveness, significantly enhancing guests' experiences. While most interactions are positive, occasional reports of overwhelmed or unresponsive staff indicate a need for improved consistency in service.
Wi-Fi quality varies with some guests finding it reliable while others experience inconsistent connections. The spa is generally enjoyed for its relaxing ambiance and well-maintained facilities, though it suffers from occasional maintenance and hygiene issues.
The fitness center receives mixed feedback with some guests finding it adequate and others criticizing the limited and sometimes out-of-order equipment. The pool facilities are generally well-received, especially the outdoor pool, though the indoor pool draws mixed reviews regarding cleanliness and temperature consistency.
The hotel offers well-maintained tennis courts, though some suggest minor improvements. Family-friendly activities are a significant highlight, catering well to children with a range of entertainment options and ensuring an enjoyable stay for families.
Manoir Des Sables, an Ascend Collection Hotel provides a memorable experience overall with its stunning location, variety of activities and friendly staff. Addressing the noted areas for improvement, particularly in maintenance and service consistency, could further enhance the guest experience.