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Summary of reviewsHotel Berg Rappeg is well-regarded for its favorable location which guests find highly convenient. It is conveniently situated close to various amenities, such as a superstore, popular kabsa chain, cafes, fast food restaurants and essential services. The proximity to a hospital adds to its strategic advantage. Visitors also appreciate that breakfast is included with the room rates, despite some comments about its distance from the city center.
While the breakfast offering falls short of expectations with many guests noting a lack of variety and quality, other aspects of the stay receive positive feedback. Single rooms are praised for their good furnishing, adequate lighting and convenient facilities including bedside power plugs, a clean microwave, a kettle, a fridge and a TV. Guests also highlight polite and customer-service-oriented evening reception staff, as well as the general cleanliness and neatness of the rooms.
The rooms themselves are a significant positive highlight. Multiple reviews commend the rooms for being neat, clean, spacious, cozy and comfortable. Guests also appreciate the value for money, modern decorations and resort-style ambiance. Despite some isolated issues such as small and poorly maintained washrooms in single rooms, occasional unpleasant smells and rogue cleanliness concerns like the presence of cockroaches, the general sentiment is that the accommodations are satisfactory.
Cleanliness in the rooms is another praised aspect, though it contrasts with some concerns about the hotel’s public facilities. The rooms are generally maintained well, but common areas such as corridors and stairways often require more rigorous cleaning with specific issues like dust accumulation and smoke odor being reported. Bathrooms also point towards needing some renovation. Yet, the room cleanliness still stands out positively overall.
Regarding the staff, a mixed set of reviews emerges. On the plus side, staff are often described as friendly, polite, helpful and prompt in their service. Specific commendations were given to individuals like Prof. Naji for their good manners. The reception staff, in particular, receive praise for their courteous and quick service, as well as their professional demeanor. However, areas for improvement include staff availability, better organization and addressing concerns like staff smoking in the reception area.
In summary, Hotel Berg Rappeg is highly rated for its advantageous location, clean and comfortable rooms and friendly staff. Despite some shortcomings in breakfast quality, public area cleanliness and aspects of service, the overall guest experience is notably positive with strengths in room condition, strategic situating and customer service standing out.
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