7,258,491 hotelsin 60 categories
Romantic, 3-Star Hotels in Quintana Roo
12 HOTELS IN QUINTANA ROORanking can be influenced by the commissions we receive.
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Summary of reviews
The Ixchel Beach Hotel on Isla Mujeres is highly acclaimed for its prime location and exceptional beachfront access with guests frequently praising its proximity to Playa Norte, acclaimed as one of the best beaches in the region. The hotel’s central spot places visitors mere steps from restaurants, shops and tourist attractions, making it perfect for both relaxation and exploration. The stunning beach setting, combined with a family-friendly atmosphere and well-maintained facilities, ensures a memorable stay.
Room offerings at Ixchel Beach Hotel are noted for their spaciousness and comfort, featuring well-equipped kitchens and comfortable beds. Though some furnishings and decor may seem dated, the cleanliness and overall maintenance receive high marks. Guests enjoy excellent views, particularly from rooms with balconies, adding to the serene beachfront experience.
The exceptional cleanliness extends beyond the rooms to the entire property, including well-maintained pools and grounds. The pools, often described as pleasant and child-friendly, contribute to the hotel’s appeal, along with the wonderful beach amenities and easy access to the sea.
Guests frequently commend the hotel staff for their attentiveness, friendliness and professionalism. The warm and welcoming atmosphere created by the team, from the front desk to housekeeping, adds a personal touch to the overall guest experience. Particularly mentioned are staff members who go above and beyond to ensure a comfortable stay.
While breakfast at the hotel’s restaurant receives mixed reviews with some guests finding it delicious but others noting the lack of a buffet and higher prices, dinner is generally well-received. The quality and taste of the food are praised, though some feel that prices are higher compared to nearby dining options. Including breakfast in the accommodation rate could enhance the overall guest experience.
The free Wi-Fi service has mixed reviews with some guests appreciating good coverage and others noting issues with connectivity and speed. However, this does not significantly detract from the overall positive experiences reported by most guests.
Families particularly find the hotel appealing, highlighting the family-friendly atmosphere, availability of children’s toys and spacious rooms suitable for larger groups. The beautiful location right on the beach and the range of amenities contribute to a secure and enjoyable stay for families traveling with children.
Overall, the Ixchel Beach Hotel stands out for its exceptional location, cleanliness, friendly staff and family-friendly environment, making it an ideal choice for a relaxing and enjoyable beachfront vacation on Isla Mujeres.
Room offerings at Ixchel Beach Hotel are noted for their spaciousness and comfort, featuring well-equipped kitchens and comfortable beds. Though some furnishings and decor may seem dated, the cleanliness and overall maintenance receive high marks. Guests enjoy excellent views, particularly from rooms with balconies, adding to the serene beachfront experience.
The exceptional cleanliness extends beyond the rooms to the entire property, including well-maintained pools and grounds. The pools, often described as pleasant and child-friendly, contribute to the hotel’s appeal, along with the wonderful beach amenities and easy access to the sea.
Guests frequently commend the hotel staff for their attentiveness, friendliness and professionalism. The warm and welcoming atmosphere created by the team, from the front desk to housekeeping, adds a personal touch to the overall guest experience. Particularly mentioned are staff members who go above and beyond to ensure a comfortable stay.
While breakfast at the hotel’s restaurant receives mixed reviews with some guests finding it delicious but others noting the lack of a buffet and higher prices, dinner is generally well-received. The quality and taste of the food are praised, though some feel that prices are higher compared to nearby dining options. Including breakfast in the accommodation rate could enhance the overall guest experience.
The free Wi-Fi service has mixed reviews with some guests appreciating good coverage and others noting issues with connectivity and speed. However, this does not significantly detract from the overall positive experiences reported by most guests.
Families particularly find the hotel appealing, highlighting the family-friendly atmosphere, availability of children’s toys and spacious rooms suitable for larger groups. The beautiful location right on the beach and the range of amenities contribute to a secure and enjoyable stay for families traveling with children.
Overall, the Ixchel Beach Hotel stands out for its exceptional location, cleanliness, friendly staff and family-friendly environment, making it an ideal choice for a relaxing and enjoyable beachfront vacation on Isla Mujeres.
Categories
Romantic
3 Star
Beachfront
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Info
Summary of reviews
The Kinta Kan Cabañas Hotel Playa del Carmen is highly regarded for its prime beachfront location just steps from the vibrant Fifth Avenue, allowing guests to enjoy both tranquil relaxation and easy access to bustling city life. Its proximity to major amenities such as the ADO bus terminal and the ferry to Cozumel is particularly appreciated, enhancing convenience for travelers.
While breakfast at the hotel receives mixed reviews due to its simplicity and limited options, many guests find the inclusive meal satisfactory. Dinner experiences also vary with guests praising the delicious drinks, especially margaritas at the beach, although the food quality and service sometimes fall short of expectations.
The hotel's rooms receive mixed feedback. Some guests appreciate the spaciousness and comfortable large double beds, but many note issues with cleanliness, maintenance and pest infestations. Basic amenities are often lacking and rooms frequently appear outdated compared to promotional photos.
Cleanliness across the hotel sees significant criticism with guests highlighting dampness, mold and hygiene issues in rooms and common areas. However, the cleaning staff is noted for their diligence in certain areas, like the beach and some guest rooms.
Reviews about the hotel staff are generally positive, especially regarding the reception and housekeeping teams, who are often described as friendly and helpful. However, service in the restaurant and beach areas sometimes lacks professionalism and consistency.
WiFi connectivity at the hotel is another area with mixed reviews. While some report excellent internet access, especially at the beach, others experience unreliable service in different parts of the hotel.
The pool area is generally well-received for its size, beauty and relaxing atmosphere, though maintenance issues and occasional cleanliness concerns are noted. The beachfront location is particularly praised with its semi-private status and morning cleaning efforts enhancing the guest experience despite some seaweed challenges.
Bed comfort also receives mixed reviews with many finding the beds clean and cozy, while others criticize the mattresses and pillows for being uncomfortable and hard. Cleanliness of the bedding and the fit within room space are additional concerns.
As an adults-only establishment, Kinta Kan Beach Hotel Boutique offers a serene environment with great amenities for its budget-friendly category. However, its four-star rating is frequently questioned by guests, who feel the facilities and services do not meet the expected standards of such a rating.
In summary, while Kinta Kan Cabañas Hotel Playa del Carmen's unbeatable location and beach access are major highlights, improvements in food variety, room maintenance, cleanliness and service quality could greatly enhance the guest experience.
While breakfast at the hotel receives mixed reviews due to its simplicity and limited options, many guests find the inclusive meal satisfactory. Dinner experiences also vary with guests praising the delicious drinks, especially margaritas at the beach, although the food quality and service sometimes fall short of expectations.
The hotel's rooms receive mixed feedback. Some guests appreciate the spaciousness and comfortable large double beds, but many note issues with cleanliness, maintenance and pest infestations. Basic amenities are often lacking and rooms frequently appear outdated compared to promotional photos.
Cleanliness across the hotel sees significant criticism with guests highlighting dampness, mold and hygiene issues in rooms and common areas. However, the cleaning staff is noted for their diligence in certain areas, like the beach and some guest rooms.
Reviews about the hotel staff are generally positive, especially regarding the reception and housekeeping teams, who are often described as friendly and helpful. However, service in the restaurant and beach areas sometimes lacks professionalism and consistency.
WiFi connectivity at the hotel is another area with mixed reviews. While some report excellent internet access, especially at the beach, others experience unreliable service in different parts of the hotel.
The pool area is generally well-received for its size, beauty and relaxing atmosphere, though maintenance issues and occasional cleanliness concerns are noted. The beachfront location is particularly praised with its semi-private status and morning cleaning efforts enhancing the guest experience despite some seaweed challenges.
Bed comfort also receives mixed reviews with many finding the beds clean and cozy, while others criticize the mattresses and pillows for being uncomfortable and hard. Cleanliness of the bedding and the fit within room space are additional concerns.
As an adults-only establishment, Kinta Kan Beach Hotel Boutique offers a serene environment with great amenities for its budget-friendly category. However, its four-star rating is frequently questioned by guests, who feel the facilities and services do not meet the expected standards of such a rating.
In summary, while Kinta Kan Cabañas Hotel Playa del Carmen's unbeatable location and beach access are major highlights, improvements in food variety, room maintenance, cleanliness and service quality could greatly enhance the guest experience.
Categories
Romantic
3 Star
Beach
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Info
Summary of reviews
Hotel Aurora in Holbox is highly regarded for offering a superb guest experience and is the preferred choice for travelers seeking a blend of convenience, comfort, and tranquility. The hotel boasts an enviable location in the heart of Isla Holbox, providing easy access to the city center, ferry services, and gorgeous beaches, all just a short walk away. Despite its proximity to vibrant dining and entertainment options, Aurora maintains a serene and quiet atmosphere, perfect for relaxation and restful nights.
The rooms at Aurora are exceptionally spacious, well-decorated, and meticulously clean, resembling the size of small apartments. They come equipped with thoughtful amenities such as kitchenettes, hot showers, and personal care products, adding to the feeling of luxury. The quality bedding and air-conditioning contribute further to guest comfort, although some mention varied preferences regarding mattress firmness.
Cleanliness is a hallmark of the hotel, consistently noted for both its rooms and overall facilities. Guests are also impressed by the attentive and friendly staff, who go above and beyond to provide personalized service, often using WhatsApp for convenient communication. Noteworthy staff members, such as Carlos and Alvaro, are frequently lauded for their exceptional hospitality.
Aurora Hotel also ensures a seamless digital experience with fast and stable Wi-Fi, rated as one of the best on the island, enhancing online connectivity and interaction with the staff at any time. Additional thoughtful touches such as providing beach towels, bags, and sunscreen make outings to the nearby pristine beaches stress-free.
Though classified as a three-star establishment, Aurora delivers exceptional value for money. Guests appreciate the modern amenities, beautiful decor, and the hotel's strategic location, which allows for effortless exploration of the vibrant local scene. For those who prefer not to dine on-site, the staff’s suggestions for nearby breakfast spots cater to various tastes and preferences.
Overall, Hotel Aurora offers an excellent blend of luxury, comfort, and service, establishing itself as a highly recommended destination for visitors to Holbox.
The rooms at Aurora are exceptionally spacious, well-decorated, and meticulously clean, resembling the size of small apartments. They come equipped with thoughtful amenities such as kitchenettes, hot showers, and personal care products, adding to the feeling of luxury. The quality bedding and air-conditioning contribute further to guest comfort, although some mention varied preferences regarding mattress firmness.
Cleanliness is a hallmark of the hotel, consistently noted for both its rooms and overall facilities. Guests are also impressed by the attentive and friendly staff, who go above and beyond to provide personalized service, often using WhatsApp for convenient communication. Noteworthy staff members, such as Carlos and Alvaro, are frequently lauded for their exceptional hospitality.
Aurora Hotel also ensures a seamless digital experience with fast and stable Wi-Fi, rated as one of the best on the island, enhancing online connectivity and interaction with the staff at any time. Additional thoughtful touches such as providing beach towels, bags, and sunscreen make outings to the nearby pristine beaches stress-free.
Though classified as a three-star establishment, Aurora delivers exceptional value for money. Guests appreciate the modern amenities, beautiful decor, and the hotel's strategic location, which allows for effortless exploration of the vibrant local scene. For those who prefer not to dine on-site, the staff’s suggestions for nearby breakfast spots cater to various tastes and preferences.
Overall, Hotel Aurora offers an excellent blend of luxury, comfort, and service, establishing itself as a highly recommended destination for visitors to Holbox.
Categories
3 Star
Romantic
Beach
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Info
Summary of reviews
Hotel Kin Tulum Jungle Deluxe is a three-star retreat that skillfully combines tranquility, comfort, and quality service, offering guests a serene oasis in the lush environs of Tulum. Situated on the edge of the city, its location provides a peaceful escape away from the bustling noise, perfect for those with a vehicle to explore nearby attractions such as cenotes and the city center. Despite being slightly outside the central area, the hotel compensates with bike loans, and within its gates, guests are greeted by clean and well-maintained facilities supported by a friendly and attentive staff.
The culinary experience at the hotel is also well-appreciated, with breakfast renowned for its quality, freshness, and the delightful demeanor of its chef. While some guests find the breakfast a bit costly and repetitive, the staff’s hospitality ensures a pleasant start to the day. Even more lauded is the on-site restaurant, which provides a delectable array of Mexican cuisine at reasonable prices, turning dining into a memorable adventure.
Rooms offer a unique jungle retreat with spacious, well-decorated interiors that promise comfort with modern amenities. Despite minor concerns about humidity and cleanliness, overall, guests praise the accommodation for maintaining a tidy and inviting environment. The large, comfortable beds contribute to restful nights, although opinions on the firmness vary.
The hotel's pool is a standout feature, receiving praise for its cleanliness and serene setting, complemented by a poolside restaurant offering refreshments. It is open 24/7, enhancing guests' leisure experience. Although some reviews mention weak WiFi connectivity, the calming atmosphere created by the lush surroundings and attention to detail by the staff overshadow these concerns.
Characterized by its intimate and romantic environment, Hotel Kin Tulum Jungle Deluxe is ideal for couples seeking a peaceful retreat. The hotel strikes a balance between affordability and quality, supported by an exceptionally warm staff who are dedicated to ensuring an unforgettable stay. Whether guests are lounging by the inviting pool or enjoying meals amidst the captivating natural backdrop, the hotel promises a relaxing and enjoyable experience.
The culinary experience at the hotel is also well-appreciated, with breakfast renowned for its quality, freshness, and the delightful demeanor of its chef. While some guests find the breakfast a bit costly and repetitive, the staff’s hospitality ensures a pleasant start to the day. Even more lauded is the on-site restaurant, which provides a delectable array of Mexican cuisine at reasonable prices, turning dining into a memorable adventure.
Rooms offer a unique jungle retreat with spacious, well-decorated interiors that promise comfort with modern amenities. Despite minor concerns about humidity and cleanliness, overall, guests praise the accommodation for maintaining a tidy and inviting environment. The large, comfortable beds contribute to restful nights, although opinions on the firmness vary.
The hotel's pool is a standout feature, receiving praise for its cleanliness and serene setting, complemented by a poolside restaurant offering refreshments. It is open 24/7, enhancing guests' leisure experience. Although some reviews mention weak WiFi connectivity, the calming atmosphere created by the lush surroundings and attention to detail by the staff overshadow these concerns.
Characterized by its intimate and romantic environment, Hotel Kin Tulum Jungle Deluxe is ideal for couples seeking a peaceful retreat. The hotel strikes a balance between affordability and quality, supported by an exceptionally warm staff who are dedicated to ensuring an unforgettable stay. Whether guests are lounging by the inviting pool or enjoying meals amidst the captivating natural backdrop, the hotel promises a relaxing and enjoyable experience.
Categories
3 Star
Romantic
Pool
Private Pool
Outdoor Pool
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Info
Summary of reviews
Santa Fe Studios And Suites receives overwhelmingly positive reviews for its strategic location, comfortable accommodations, and attentive service. Conveniently situated near Cancun airport, the property is ideal for travelers needing a stopover either before or after flights. Its quiet, safe residential neighborhood offers tranquility away from the bustling tourist areas of downtown Cancun, yet remains easily accessible with nearby supermarkets and restaurants within walking distance.
Guests appreciate the cleanliness and spaciousness of the accommodations, which are equipped with modern amenities. The rooms are well-furnished, offering a cozy, home-like environment. The gated community adds a sense of security, and the large modern bathrooms and well-appointed kitchens contribute to the high quality of the stay. Although there are occasional issues with staff availability and nighttime noise, the majority of guests express satisfaction and the desire to return.
The cleanliness of Santa Fe Studios And Suites is consistently lauded, with well-maintained rooms, comfortable beds, and excellent showers enhancing the guest experience. The property offers a smooth check-in process, supported by a responsive and friendly staff. Notably, the host, Frank, and manager, Jessica, are commended for their excellent communication and welcoming nature, ensuring a pleasant stay.
The pool area, though small, is praised for its cleanliness and relaxing atmosphere, offering a refreshing retreat for guests. The communal amenities, such as the kitchen, complement the comfort and convenience of the accommodations, particularly for groups.
Overall, Santa Fe Studios And Suites is highly regarded for its serene and secure environment, comfort, and proximity to the airport. While there are minor issues with bedding and staff availability, the property's many positive attributes make it a recommended choice for travelers seeking a peaceful retreat with excellent service.
Guests appreciate the cleanliness and spaciousness of the accommodations, which are equipped with modern amenities. The rooms are well-furnished, offering a cozy, home-like environment. The gated community adds a sense of security, and the large modern bathrooms and well-appointed kitchens contribute to the high quality of the stay. Although there are occasional issues with staff availability and nighttime noise, the majority of guests express satisfaction and the desire to return.
The cleanliness of Santa Fe Studios And Suites is consistently lauded, with well-maintained rooms, comfortable beds, and excellent showers enhancing the guest experience. The property offers a smooth check-in process, supported by a responsive and friendly staff. Notably, the host, Frank, and manager, Jessica, are commended for their excellent communication and welcoming nature, ensuring a pleasant stay.
The pool area, though small, is praised for its cleanliness and relaxing atmosphere, offering a refreshing retreat for guests. The communal amenities, such as the kitchen, complement the comfort and convenience of the accommodations, particularly for groups.
Overall, Santa Fe Studios And Suites is highly regarded for its serene and secure environment, comfort, and proximity to the airport. While there are minor issues with bedding and staff availability, the property's many positive attributes make it a recommended choice for travelers seeking a peaceful retreat with excellent service.
Categories
Romantic
3 Star
Pool
Outdoor Pool
$
Info
Summary of reviews
Casa CARIBE Cancun offers a notable stay characterized by several positive attributes and a few areas needing improvement. Its prime location near the ferry terminal to Isla Mujeres is ideal for travelers seeking easy access to the island, providing stunning sea views and a tranquil atmosphere. It is also convenient for accessing public transportation, local restaurants and food joints, making it a practical choice for those wishing to explore beyond the bustling hotel zones.
The rooms at Casa CARIBE Cancun are frequently praised for their spaciousness, comfort and traditional rustic decor combined with modern amenities. Guests appreciate the efficient air conditioning, private kitchens, multiple bathrooms and stunning views, particularly from terraces overlooking the sea. Despite minor maintenance issues and the occasional complaint about cleanliness, the overall comfort and functionality of the accommodations leave a positive impression.
The staff at Casa CARIBE Cancun are often highlighted for their friendliness, professionalism and attentiveness. Staff members like Salvador, Mercedes and Manuel stand out for their exceptional service, contributing to a welcoming and hospitable atmosphere that enhances the guest experience.
The hotel's pool is a significant draw with 24-hour access, cleanliness and inviting ambiance frequently noted. Guests enjoy the ample sun exposure, scenic ocean views and spacious garden setting with the pool area being particularly suitable for families with children.
Parking at Casa CARIBE Cancun is generally well-received with guests appreciating the free, private and secure parking facilities. Despite occasional concerns about lighting and potholes, the convenience and ample space are valued by those traveling by car.
However, the breakfast service receives mixed reviews with guests often finding the options limited and the service start time of 8:00 AM inconvenient. Similarly, while the on-site dining experience is praised for the food's taste and quality, issues such as a limited menu and high prices are noted. The absence of lunch and dinner services on-site and the need to venture out for additional meals are significant downsides.
Wi-Fi service at the hotel presents inconsistencies with satisfactory connectivity in certain public areas but poor, slow or non-existent access in the rooms. This could be a considerable inconvenience for guests needing reliable internet access.
The cleanliness of the property garners mixed feedback as well. While many guests find the rooms and common areas well-maintained, others note significant lapses in hygiene, suggesting that regular maintenance and thorough cleaning services could enhance guest satisfaction.
The beach area close to the hotel, while offering spectacular ocean views, is often described as rocky, narrow and unsuitable for swimming. Guests enjoy the scenic backdrop but need to venture a short walk to more suitable swimming spots like the nearby "Los Niños" beach.
In summary, Casa CARIBE Cancun shines with its prime location, spacious and comfortable rooms, friendly staff, clean and inviting pool area and convenient parking facilities. Areas needing attention include breakfast variety and service, on-site dining options, Wi-Fi reliability and consistent cleanliness. Despite these challenges, the hotel's positive attributes make it a solid choice for travelers seeking a relaxing and scenic stay near Isla Mujeres.
The rooms at Casa CARIBE Cancun are frequently praised for their spaciousness, comfort and traditional rustic decor combined with modern amenities. Guests appreciate the efficient air conditioning, private kitchens, multiple bathrooms and stunning views, particularly from terraces overlooking the sea. Despite minor maintenance issues and the occasional complaint about cleanliness, the overall comfort and functionality of the accommodations leave a positive impression.
The staff at Casa CARIBE Cancun are often highlighted for their friendliness, professionalism and attentiveness. Staff members like Salvador, Mercedes and Manuel stand out for their exceptional service, contributing to a welcoming and hospitable atmosphere that enhances the guest experience.
The hotel's pool is a significant draw with 24-hour access, cleanliness and inviting ambiance frequently noted. Guests enjoy the ample sun exposure, scenic ocean views and spacious garden setting with the pool area being particularly suitable for families with children.
Parking at Casa CARIBE Cancun is generally well-received with guests appreciating the free, private and secure parking facilities. Despite occasional concerns about lighting and potholes, the convenience and ample space are valued by those traveling by car.
However, the breakfast service receives mixed reviews with guests often finding the options limited and the service start time of 8:00 AM inconvenient. Similarly, while the on-site dining experience is praised for the food's taste and quality, issues such as a limited menu and high prices are noted. The absence of lunch and dinner services on-site and the need to venture out for additional meals are significant downsides.
Wi-Fi service at the hotel presents inconsistencies with satisfactory connectivity in certain public areas but poor, slow or non-existent access in the rooms. This could be a considerable inconvenience for guests needing reliable internet access.
The cleanliness of the property garners mixed feedback as well. While many guests find the rooms and common areas well-maintained, others note significant lapses in hygiene, suggesting that regular maintenance and thorough cleaning services could enhance guest satisfaction.
The beach area close to the hotel, while offering spectacular ocean views, is often described as rocky, narrow and unsuitable for swimming. Guests enjoy the scenic backdrop but need to venture a short walk to more suitable swimming spots like the nearby "Los Niños" beach.
In summary, Casa CARIBE Cancun shines with its prime location, spacious and comfortable rooms, friendly staff, clean and inviting pool area and convenient parking facilities. Areas needing attention include breakfast variety and service, on-site dining options, Wi-Fi reliability and consistent cleanliness. Despite these challenges, the hotel's positive attributes make it a solid choice for travelers seeking a relaxing and scenic stay near Isla Mujeres.
Categories
Romantic
3 Star
Beach
$
Info
Summary of reviews
Grand City Hotel Cancun is highly regarded for its superb downtown location, making it an ideal base for both leisure and business travelers. Guests appreciate the hotel's convenience, providing easy access to local attractions, markets, and public transportation, while still maintaining a calm and tranquil atmosphere. The hotel’s proximity to local hotspots like Mercado 28 and Parque de las Palapas offers an authentic taste of Cancún life.
The hotel's breakfast service, though simple, receives positive feedback for its tasty and well-portioned offerings served in a pleasant poolside courtyard. Many guests find the breakfast to be satisfactory and reasonably priced, providing a good start to the day.
Rooms at the Grand City Hotel Cancun are noted for their spaciousness and cleanliness, often exceeding guest expectations. The practical amenities and modern design create a comfortable environment, ideal for families or anyone seeking a roomy retreat. The friendly and accommodating staff further enhance the guest experience, consistently praised for their attentiveness and excellent service.
Cleanliness is a standout feature of the hotel, with both room and facility conditions described as immaculate. Guest comfort is prioritized with high-quality service, adding to the serene and welcoming atmosphere. The charming pool area, perfect for relaxation, complements this, although some guests have encountered occasional issues such as ongoing construction and cleanliness concerns.
For families, the hotel provides a delightful experience, offering spacious accommodations and a family-friendly pool area. Its location near local restaurants allows guests to enjoy delicious meals together, enhancing the overall family experience.
While Wi-Fi service in the hotel is generally satisfactory in common areas, connectivity in rooms has been inconsistent. Despite this limitation, the overall experience at Grand City Hotel Cancun remains positive, with comfortable beds and a high standard of service creating a welcoming environment that many guests are eager to return to.
The hotel's breakfast service, though simple, receives positive feedback for its tasty and well-portioned offerings served in a pleasant poolside courtyard. Many guests find the breakfast to be satisfactory and reasonably priced, providing a good start to the day.
Rooms at the Grand City Hotel Cancun are noted for their spaciousness and cleanliness, often exceeding guest expectations. The practical amenities and modern design create a comfortable environment, ideal for families or anyone seeking a roomy retreat. The friendly and accommodating staff further enhance the guest experience, consistently praised for their attentiveness and excellent service.
Cleanliness is a standout feature of the hotel, with both room and facility conditions described as immaculate. Guest comfort is prioritized with high-quality service, adding to the serene and welcoming atmosphere. The charming pool area, perfect for relaxation, complements this, although some guests have encountered occasional issues such as ongoing construction and cleanliness concerns.
For families, the hotel provides a delightful experience, offering spacious accommodations and a family-friendly pool area. Its location near local restaurants allows guests to enjoy delicious meals together, enhancing the overall family experience.
While Wi-Fi service in the hotel is generally satisfactory in common areas, connectivity in rooms has been inconsistent. Despite this limitation, the overall experience at Grand City Hotel Cancun remains positive, with comfortable beds and a high standard of service creating a welcoming environment that many guests are eager to return to.
Categories
Romantic
3 Star
Family
$
Info
Summary of reviews
City Express by Marriott Cancun consistently garners positive reviews for its excellent location, making it a prime spot for both leisure and business travelers. Situated conveniently near Cancun International Airport and within the bustling downtown area, it provides easy access to major shopping centers, public transportation and key tourist attractions. Guests appreciate the proximity to Plaza Las Americas, Malecón Tajamar and the main boulevard, highlighting the hotel’s value for money.
Breakfast receives a mixed reception with many guests finding it delicious and satisfactory, especially given that it's included in the stay. Common favorites include items like chocolate bread, cereal and fruit. However, some guests noted a lack of variety and occasional delays in refueling food, as well as limited seating, suggesting room for improvement in service efficiency and menu diversity.
The rooms at City Express by Marriott Cancun draw both praise and criticism. While many guests find them comfortable and spacious, particularly noting the cozy beds, others point out issues with cleanliness and maintenance. Complaints about dusty surfaces, stained sheets, outdated furniture and operational problems like noisy air conditioning and unreliable Wi-Fi detract from the overall experience.
Cleanliness standards at the hotel appear inconsistent. Although some guests describe the accommodations as very clean and comfortable, numerous reviews point to specific problems such as dirty lobbies, stained tiles and blocked showers. Hair on various surfaces and an overall lack of proper housekeeping were common concerns, impacting guests' perceived hygiene.
The staff is generally seen as friendly and helpful, especially outside of reception areas. Guests frequently praise the welcoming demeanor of front desk and service personnel. However, there are occasional criticisms regarding the professionalism and responsiveness of the reception team with some guests experiencing slow check-ins and less-than-helpful interactions.
Guests' experiences with the hotel's free Wi-Fi are varied. Many praise the internet quality as strong and fast, while others report issues with instability, slow speeds and coverage gaps, particularly on the upper floors.
The outdoor pool is appreciated for its cleanliness and color, making it a popular feature for guests with children. Nonetheless, some reviews suggest the pool requires more consistent cleaning and maintenance to enhance the experience.
Parking is generally positive with ample and private options available. However, some reviews indicate that the number of spaces can be insufficient during peak times, making it challenging to find a spot.
The beds receive mixed feedback with many guests finding them very comfortable and conducive to a good night’s sleep. However, inconsistencies in mattress conditions, pillow quality and bed sizes, as well as occasional cleanliness issues, such as dirty sheets and reports of bed bugs, can negatively affect the overall satisfaction.
In summary, City Express by Marriott Cancun offers a highly advantageous location and generally pleasant accommodations. Addressing cleanliness, maintenance and service efficiency could significantly enhance guest satisfaction, building on the hotel's already strong points of location and basic comfort.
Breakfast receives a mixed reception with many guests finding it delicious and satisfactory, especially given that it's included in the stay. Common favorites include items like chocolate bread, cereal and fruit. However, some guests noted a lack of variety and occasional delays in refueling food, as well as limited seating, suggesting room for improvement in service efficiency and menu diversity.
The rooms at City Express by Marriott Cancun draw both praise and criticism. While many guests find them comfortable and spacious, particularly noting the cozy beds, others point out issues with cleanliness and maintenance. Complaints about dusty surfaces, stained sheets, outdated furniture and operational problems like noisy air conditioning and unreliable Wi-Fi detract from the overall experience.
Cleanliness standards at the hotel appear inconsistent. Although some guests describe the accommodations as very clean and comfortable, numerous reviews point to specific problems such as dirty lobbies, stained tiles and blocked showers. Hair on various surfaces and an overall lack of proper housekeeping were common concerns, impacting guests' perceived hygiene.
The staff is generally seen as friendly and helpful, especially outside of reception areas. Guests frequently praise the welcoming demeanor of front desk and service personnel. However, there are occasional criticisms regarding the professionalism and responsiveness of the reception team with some guests experiencing slow check-ins and less-than-helpful interactions.
Guests' experiences with the hotel's free Wi-Fi are varied. Many praise the internet quality as strong and fast, while others report issues with instability, slow speeds and coverage gaps, particularly on the upper floors.
The outdoor pool is appreciated for its cleanliness and color, making it a popular feature for guests with children. Nonetheless, some reviews suggest the pool requires more consistent cleaning and maintenance to enhance the experience.
Parking is generally positive with ample and private options available. However, some reviews indicate that the number of spaces can be insufficient during peak times, making it challenging to find a spot.
The beds receive mixed feedback with many guests finding them very comfortable and conducive to a good night’s sleep. However, inconsistencies in mattress conditions, pillow quality and bed sizes, as well as occasional cleanliness issues, such as dirty sheets and reports of bed bugs, can negatively affect the overall satisfaction.
In summary, City Express by Marriott Cancun offers a highly advantageous location and generally pleasant accommodations. Addressing cleanliness, maintenance and service efficiency could significantly enhance guest satisfaction, building on the hotel's already strong points of location and basic comfort.
Categories
Romantic
3 Star
Pool
Outdoor Pool
$
Info
Summary of reviews
City Express Plus by Marriott Cancun Aeropuerto Riviera offers a convenient and mostly satisfying stay for travelers, particularly those looking for close proximity to Cancun International Airport. Guests consistently praise its prime location, making it an ideal choice for those with early flights or late arrivals. The ease of access to the airport, complemented by a complimentary and reliable shuttle service, significantly enhances the travel experience.
The hotel’s amenities receive commendation, particularly for the clean and comfortable rooms, beautiful pool and well-maintained tropical garden. The pool area, in particular, stands out for its size, warm water and attractive surroundings, providing a relaxing environment for guests. Additionally, the gym, though small, is clean and well-equipped, contributing to a positive experience for fitness enthusiasts.
Guest feedback on cleanliness is mixed. While many guests appreciated the modern, spotlessly clean rooms and facilities, others reported issues with room cleanliness and maintenance. Inconsistent cleaning practices and occasional problems like dirty linens or floors slightly detract from the overall experience.
The service provided by the staff also garners mixed reviews. While many guests find the staff friendly, helpful and attentive—especially in the dining and cleaning services—there are notable criticisms about inefficiencies and communication barriers at the front desk.
The quality of the breakfast and dinner services is an area requiring improvement. Breakfast reviews vary significantly with some guests enjoying a rich and varied selection, while others criticize it for being basic, poorly managed and lacking in dietary options. The dinner menu, characterized by limited choices and frequent use of processed foods, often leaves guests dissatisfied. Issues with slow and sometimes disorganized service in the restaurant are also commonly mentioned.
In terms of room comfort, the beds receive high praise, often described as very comfortable with excellent mattresses. However, occasional complaints regarding the cleanliness and condition of the bedding are noted.
Free WiFi is another point with mixed feedback. Although some guests find it reliable and strong, others encounter issues with poor connectivity and slow speeds, highlighting a need for more consistent internet service.
In summary, City Express Plus by Marriott Cancun Aeropuerto Riviera is a convenient choice for short stays focused on airport accessibility. With strengths in location, comfortable spaces and a beautiful pool, it offers a generally positive experience, albeit with areas like dining services, cleanliness consistency and staff efficiency needing some improvement.
The hotel’s amenities receive commendation, particularly for the clean and comfortable rooms, beautiful pool and well-maintained tropical garden. The pool area, in particular, stands out for its size, warm water and attractive surroundings, providing a relaxing environment for guests. Additionally, the gym, though small, is clean and well-equipped, contributing to a positive experience for fitness enthusiasts.
Guest feedback on cleanliness is mixed. While many guests appreciated the modern, spotlessly clean rooms and facilities, others reported issues with room cleanliness and maintenance. Inconsistent cleaning practices and occasional problems like dirty linens or floors slightly detract from the overall experience.
The service provided by the staff also garners mixed reviews. While many guests find the staff friendly, helpful and attentive—especially in the dining and cleaning services—there are notable criticisms about inefficiencies and communication barriers at the front desk.
The quality of the breakfast and dinner services is an area requiring improvement. Breakfast reviews vary significantly with some guests enjoying a rich and varied selection, while others criticize it for being basic, poorly managed and lacking in dietary options. The dinner menu, characterized by limited choices and frequent use of processed foods, often leaves guests dissatisfied. Issues with slow and sometimes disorganized service in the restaurant are also commonly mentioned.
In terms of room comfort, the beds receive high praise, often described as very comfortable with excellent mattresses. However, occasional complaints regarding the cleanliness and condition of the bedding are noted.
Free WiFi is another point with mixed feedback. Although some guests find it reliable and strong, others encounter issues with poor connectivity and slow speeds, highlighting a need for more consistent internet service.
In summary, City Express Plus by Marriott Cancun Aeropuerto Riviera is a convenient choice for short stays focused on airport accessibility. With strengths in location, comfortable spaces and a beautiful pool, it offers a generally positive experience, albeit with areas like dining services, cleanliness consistency and staff efficiency needing some improvement.
Categories
Romantic
3 Star
Pool
Outdoor Pool
$
Info
Summary of reviews
Fairfield by Marriott Inn & Suites Cancun Downtown is highly praised for its strategically favorable location in the heart of downtown Cancun. Its position offers easy access to both the hotel zone and city center, making it ideal for travelers keen to explore. Being only five minutes from the ADO main bus station, the hotel facilitates convenient excursions and convenient access to local amenities like shops and malls. Guests appreciate the tranquility of the area complemented by excellent service, creating a perfect retreat for both leisure and business travelers.
The hotel provides a restful and comfortable environment, especially noted for its exceptionally clean and well-maintained rooms. With spacious, modern accommodations and super comfortable beds, guests enjoy a cozy and inviting atmosphere enhanced by necessary amenities. The simplicity of decor adds to the functionality and comfort, addressing the needs of travelers effectively.
Cleanliness is a significant highlight, with the hotel standing out for its impeccable standards. Rooms and common areas are consistently spotless, and the outstanding efforts of the attentive housekeeping staff are frequently commended. This meticulous attention to cleanliness and comfort ensures guests have a welcoming retreat after their day's exploration.
The staff at Fairfield by Marriott Inn & Suites Cancun Downtown are remarkably friendly and efficient, contributing greatly to the positive guest experiences. Specific team members receive individual commendations for their exceptional service, with guests appreciating the staff's willingness to assist and their consistently pleasant demeanor. This dedicated customer service enhances the overall stay, providing a warm and personalized experience for visitors.
While the breakfast offerings receive mixed reviews, with some guests noting a lack of variety, the friendly and helpful breakfast staff often enhance this dining experience. Despite some areas for improvement, many guests find the breakfast tasty and adequate.
Fairfield by Marriott Inn & Suites Cancun Downtown emerges as an appealing choice for travelers seeking comfort, convenience, and a central location in Cancun. With exceptional cleanliness, a friendly staff, and comfortable accommodations, it ensures a restful and welcoming stay for its guests.
The hotel provides a restful and comfortable environment, especially noted for its exceptionally clean and well-maintained rooms. With spacious, modern accommodations and super comfortable beds, guests enjoy a cozy and inviting atmosphere enhanced by necessary amenities. The simplicity of decor adds to the functionality and comfort, addressing the needs of travelers effectively.
Cleanliness is a significant highlight, with the hotel standing out for its impeccable standards. Rooms and common areas are consistently spotless, and the outstanding efforts of the attentive housekeeping staff are frequently commended. This meticulous attention to cleanliness and comfort ensures guests have a welcoming retreat after their day's exploration.
The staff at Fairfield by Marriott Inn & Suites Cancun Downtown are remarkably friendly and efficient, contributing greatly to the positive guest experiences. Specific team members receive individual commendations for their exceptional service, with guests appreciating the staff's willingness to assist and their consistently pleasant demeanor. This dedicated customer service enhances the overall stay, providing a warm and personalized experience for visitors.
While the breakfast offerings receive mixed reviews, with some guests noting a lack of variety, the friendly and helpful breakfast staff often enhance this dining experience. Despite some areas for improvement, many guests find the breakfast tasty and adequate.
Fairfield by Marriott Inn & Suites Cancun Downtown emerges as an appealing choice for travelers seeking comfort, convenience, and a central location in Cancun. With exceptional cleanliness, a friendly staff, and comfortable accommodations, it ensures a restful and welcoming stay for its guests.
Categories
Romantic
3 Star
Sustainability Journey
$
Info
Summary of reviews
City Express by Marriott Cancun Aeropuerto is celebrated for its strategic location, making it an optimal choice for travelers with early or late flights. Its close proximity to Cancun Airport and the convenience of a stress-free shuttle service make it particularly suitable for overnight stays or brief stopovers. Guests also appreciate nearby facilities such as a gas station, some restaurants and a 24-hour store, despite limited dining options within walking distance.
The breakfast at the hotel garners mixed reviews, ranging from basic to excellent. While some guests find it simple and average, others commend its freshness and deliciousness. The convenience of a buffet breakfast is often highlighted, although there are occasional mentions of it not being ready on time. Overall, the breakfast is considered satisfactory for the price.
Rooms at City Express by Marriott Cancun Aeropuerto receive positive feedback for being clean, comfortable and spacious. Many guests appreciate the well-maintained condition and the inclusion of transportation services. Despite some remarks about basic furnishings, occasional strange smells and dark lighting, the friendly and helpful staff contribute positively to the overall experience.
Cleanliness is a standout feature at the hotel with guests frequently praising the immaculate condition of both individual rooms and common areas. The emphasis on cleanliness ensures a comfortable and pleasant stay for all visitors.
The staff receives high commendation for their friendliness and attentiveness. Excellent service is a common theme in reviews with particular praise given to individuals like manager Pablo and shuttle drivers Guadalupe and Jesus. Visitors appreciate the staff's willingness to assist and their professionalism, particularly during check-in. Although there are occasional mentions of less satisfactory interactions, the general consensus is that the staff are kind and committed to ensuring a pleasant stay.
The breakfast at the hotel garners mixed reviews, ranging from basic to excellent. While some guests find it simple and average, others commend its freshness and deliciousness. The convenience of a buffet breakfast is often highlighted, although there are occasional mentions of it not being ready on time. Overall, the breakfast is considered satisfactory for the price.
Rooms at City Express by Marriott Cancun Aeropuerto receive positive feedback for being clean, comfortable and spacious. Many guests appreciate the well-maintained condition and the inclusion of transportation services. Despite some remarks about basic furnishings, occasional strange smells and dark lighting, the friendly and helpful staff contribute positively to the overall experience.
Cleanliness is a standout feature at the hotel with guests frequently praising the immaculate condition of both individual rooms and common areas. The emphasis on cleanliness ensures a comfortable and pleasant stay for all visitors.
The staff receives high commendation for their friendliness and attentiveness. Excellent service is a common theme in reviews with particular praise given to individuals like manager Pablo and shuttle drivers Guadalupe and Jesus. Visitors appreciate the staff's willingness to assist and their professionalism, particularly during check-in. Although there are occasional mentions of less satisfactory interactions, the general consensus is that the staff are kind and committed to ensuring a pleasant stay.
Categories
Romantic
3 Star
Dog Friendly
Categories
2
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