Ideal for romantic getaways and family vacation alike, this eco-friendly hotel in Tulum provides everything guests might need for the most relaxing and luxurious stay.
Summary of reviews
Jashita Hotel offers a luxurious, secluded and peaceful beach location, making it an incredible travel experience for guests seeking relaxation and paradise-like surroundings. Exceptional food served at the hotel's restaurant, breath-taking views and well-appointed rooms with stunning designs and spaciousness are just a few of the impressive features. The hotel staff is applauded for their kindness and exceptional hospitality and the pools and grounds are fabulous. Additionally, the hotel offers a private beach that guests describe as calm, peaceful and perfect for disconnecting. Though the room can be bare at times and a few have noise issues, guests consider Jashita Hotel an amazing and luxurious five-star experience. It's the perfect romantic retreat with customized services and attention to detail, making it a must-visit destination.
Soul Beach Hotel & Spa in Playa del Carmen is widely praised for its excellent location, being conveniently close to the vibrant Fifth Avenue and just steps away from the beach. This strategic position allows guests to easily explore local attractions while enjoying a tranquil and serene environment.
The hotel excels with its clean and spacious rooms, characterized by modern décor and thoughtful layouts. Comfort is a recurring theme in guest reviews with cozy beds, pillows and additional amenities such as kitchenettes and elegantly designed balconies. The rooftop pool is particularly notable, offering beautiful panoramic views, a relaxing atmosphere and an overall pleasant experience for guests.
The hotel's staff receives high marks for their friendliness and helpfulness with the reception and service personnel enhancing guests' overall experience through their attentive and welcoming demeanor. Specific individuals like Mary, Martin and Arturo are often mentioned positively, contributing to a harmonious and enjoyable stay.
Although the breakfast offering garners mixed reviews with some appreciating the delicious and freshly prepared dishes, others find the selection limited and the service slow, especially due to the late breakfast hours. Dinner experiences are largely positive with specific dishes like shrimp and fish tempura tacos receiving high praise despite some concerns about the price and variety of the menu.
The spa facilities at Soul Beach Hotel & Spa are frequently highlighted as a must-visit. Guests appreciate the high-quality treatments, relaxing ambiance and beautiful design. However, the absence of free access and some services being seen as overpriced are noted as areas for improvement.
Cleanliness is another strong suit with most guests finding the rooms and facilities to be well-maintained and hygienic. Some occasional lapses do occur but do not overshadow the general perception of a pristine environment.
The WiFi experience at the hotel is mixed; while many guests enjoy reliable internet access, others report inconsistent performance, particularly in the rooms.
The hotel promises a desirable stay for beach lovers, thanks to its proximity to the beach. Appreciative reviews stress the convenience of the location for beach access. Beds and bedding receive particular commendation for their comfort, contributing to restful nights.
Overall, Soul Beach Hotel & Spa is a favored choice for travelers seeking a combination of convenience, comfort and friendly service in Playa del Carmen. While it may not fully live up to the five-star rating it advertises, it provides a quite appealing choice for a relaxing and pleasant vacation with some areas needing minor enhancements.
Ocean Zen Suites on 5th Avenue - Adults Only successfully combines tranquility and accessibility in a serene Playa del Carmen location. Nestled on the quieter side of town, this adults-only retreat offers peaceful nights while still providing easy access to the vibrant attractions of 5th Avenue. With just a five-minute stroll to the beach, including the hidden Secret Beach, guests can immerse themselves in an idyllic environment surrounded by undeveloped forest areas.
The rooms at Ocean Zen Suites are spacious, clean, and comfortably furnished, offering everything needed for a relaxing stay. Guests appreciate the romantic ambiance, enhanced by lovely terraces and balconies that provide views of the surrounding birdlife. While there are some minor concerns regarding inconsistent housekeeping, the overall cleanliness and comfort of the suites are highly praised.
Staff at Ocean Zen Suites receive exceptional praise for their friendliness and helpfulness, creating a welcoming and well-attended atmosphere. The manager, Sergio, and the notably kind Mayan cleaner are often highlighted for their exceptional service, alongside other staff members, including Roberto and Bella. The dedication and professionalism of the team contribute significantly to the positive guest experience, making the stay delightful.
While the rooftop pool is intended to be a stunning evening spot, taking advantage of impressive sea views and a unique concept, maintenance issues have frequently disappointed guests. Improving upkeep of the pool would enhance its attractiveness and usability.
Overall, Ocean Zen Suites on 5th Avenue - Adults Only offers a peaceful retreat with easy access to nearby attractions, supported by top-notch staff service, comfortable rooms, and a welcoming environment. Minor drawbacks regarding housekeeping and pool maintenance do little to overshadow the overall positive experience enjoyed by visitors.
Illusion Boutique "Near Beach" enjoys a fantastic reputation for its prime location in Playa del Carmen, making it a favorite among guests seeking easy access to both the vibrant Fifth Avenue and the picturesque beach. Visitors appreciate its proximity to various attractions, amenities and nightlife, underlining the hotel's convenience for those exploring the city or simply relaxing by the seaside. Despite occasional complaints about nighttime noise, most guests find the central placement of the hotel to be a major advantage.
The staff at Illusion Boutique consistently receive high praise for their kindness and attentiveness, contributing significantly to the positive guest experience. Individuals like Oswaldo, Brenda and Michelle are frequently mentioned for their outstanding service. The housekeeping team is noted for their diligence, enhancing the hotel's welcoming atmosphere.
Guest feedback on the hotel's rooms reveals a mix of positive and negative experiences. Positively, rooms are described as spacious, comfortable and well-equipped with amenities like air conditioning and mini fridges. However, cleanliness and maintenance issues are frequently brought up with reports of musty smells, stained linens and outdated facilities detracting from the overall comfort.
Breakfast at the hotel has been a point of contention with many guests expressing dissatisfaction. The breakfast, served off-site, is often described as minimalistic and lacking variety. While some guests found certain offerings fresh and delicious, the general consensus suggests that improvements in both quality and convenience are needed.
Cleanliness levels at the hotel also vary significantly according to guest reviews. While many describe their rooms and the pool as very clean and well-maintained, others report encountering dirty conditions, musty odors and inconsistent housekeeping practices. The hotel's free WiFi service receives mixed reviews with connectivity often being excellent in certain areas but unreliable in others.
Families have had mixed experiences with some appreciating the hotel's family-friendly atmosphere and spacious rooms, while others pointed out the need for better family amenities and quieter rooms. Despite some noise issues and lapses in service, many find it a suitable option, especially for families with older children.
The hotel's rooftop pool offers scenic views and a pleasant ambiance but suffers from significant cleanliness and maintenance issues, sometimes appearing green with algae. Its small size also limits its use for serious swimming.
Overall, Illusion Boutique "Near Beach" stands out for its excellent location and friendly staff, making it a good choice for both beach lovers and those seeking to explore Playa del Carmen. However, the hotel could benefit from addressing concerns about its breakfast, cleanliness and some of its amenities to enhance the overall guest experience.
Soho Playa Hotel is a highly praised boutique hotel located in the heart of Playa del Carmen, celebrated for its prime location, charming ambiance, and attentive service. Its proximity to key areas like Fifth Avenue and Mamitas Beach allows guests easy access to the city's lively nightlife and stunning shores, while still offering a peaceful retreat. The hotel's friendly and helpful staff are consistently highlighted, with individuals such as Cinthya, Carlos, Gabriela, Nancy, and Tony noted for their exceptional customer service and multilingual skills.
Accommodations at Soho Playa Hotel are well received, featuring spacious, clean, and modern rooms equipped with comfortable, large beds, including super king sizes that ensure a restful sleep. Thoughtful touches like hammocks on the balconies enhance the charming atmosphere. Guests further enjoy free WiFi, praised for its reliability, as well as secure underground parking that adds convenience to the stay.
While the breakfast arrangement receives mixed feedback, the offerings at nearby cafes are appreciated by those who enjoy healthy, fresh options. The rooftop pool, though small, provides a scenic escape with fantastic views and a cozy setting for relaxation. Despite occasional maintenance concerns and minor cleanliness issues in certain areas, the hotel's overall environment and regular provision of fresh beach towels contribute to a pleasant experience.
Families find Soho Playa Hotel suitable for stays due to its clean facilities and central location, making it easy to explore Playa del Carmen. The hotel's boutique charm, combined with its dedication to hospitality, makes it a recommended choice for those seeking both comfort and an immersive local experience. Despite some critiques regarding certain aspects not fully living up to four-star expectations, many guests express intentions of returning, valuing the hotel's comfort, accessibility, and welcoming atmosphere.
The Live Aqua Boutique Resort is an all inclusive boutique hotel located in the heart of Playa Del Carmen. Whether you visit with friends or your significant other, this hotel will offer you the most luxurious service, including high end cuisine, spa facilities and much more.
Senses Quinta Avenida Hotel By Artisan is praised for its outstanding location right on the vibrant Fifth Avenue, making it a prime choice for travelers seeking convenience and easy access to restaurants, shops, and entertainment. Guests appreciate the comfortable and clean rooms, noting their spaciousness and value, especially given the hotel's reasonable pricing and central position. The staff are frequently commended for their friendliness and attentiveness, which greatly enhances the overall guest experience.
While the breakfast offering, located at a nearby bar, adds a unique touch, some guests have noted logistical issues, such as timing discrepancies and the solicitation of tips, but the surrounding area compensates with numerous dining alternatives. The beds are often described as incredibly comfortable, contributing to a restful stay, despite occasional mentions of older mattresses and less comfortable pillows.
Cleanliness receives mixed feedback, with the pleasant aroma of the hotel and tidy rooms being lauded, although some common areas and facilities like the jacuzzi and lobby furniture have been flagged for needing better maintenance. Overall, despite a few areas for improvement, the excellent location, comfortable accommodations, and dedicated staff make Senses Quinta Avenida Hotel By Artisan a favored choice for visitors to the area.