7,258,491 hotelsin 60 categories
Big, 3-Star Hotels in Quintana Roo
18 HOTELS IN QUINTANA ROORanking can be influenced by the commissions we receive.
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Info
Summary of reviews
Nílu Cancun Zona Hotelera by Selina enjoys a prime location in the heart of Cancun's energetic hotel zone. Its central position means guests are steps away from numerous restaurants, bars, nightclubs, shops and several beautiful beaches. The convenience of nearby bus stops, ferry stations and supermarkets adds to its appeal. Despite its proximity to vibrant nightlife spots like Coco Bongo, the hotel offers tranquil surroundings with views of both the lagoon and the sea, providing a serene setting for relaxation.
The hotel’s breakfast received mixed reviews with many appreciating the tasty options such as pancakes, French toast and fresh fruit, along with the friendly service and ambiance. However, guests noted limited selection, small portions and delays in service. Cleanliness and variety were seen as areas needing improvement. Dinner experiences were more positive with high praise for the quality and flavor of the food, particularly fish tacos and cocktails. The poolside dining atmosphere was also well-received, though some noted long wait times and inconsistent availability of the restaurant.
Rooms at Nílu Cancun Zona Hotelera by Selina elicited varied reactions. Guests appreciated spacious and clean rooms, comfortable beds and vibrant decor. However, issues such as discrepancies between actual rooms and online photos, dampness, poor ventilation, noise and outdated bathrooms were frequently mentioned. Cleanliness, particularly in bathrooms and the pool, was a significant concern for many guests with reports of poor maintenance and pests.
The staff at the hotel were generally described as friendly and accommodating with specific commendations for receptionists and bar staff. However, instances of slow service and unprofessional behavior were also noted.
Wi-Fi quality was praised by many guests, though some experienced slow speeds and weak signals in certain areas. The large, well-designed pool area with scenic lagoon views was appreciated by guests, but consistent cleanliness and maintenance were flagged as issues.
The hotel’s proximity to multiple beautiful beaches and vibrant local entertainment areas made it a highlight for guests. Parking was another positive aspect with free and easy access to parking spaces.
The hotel also caters well to families, offering family-friendly rooms and amenities like a kid-friendly pool. The welcoming atmosphere and convenient location further contribute to its suitability for families.
In summary, while Nílu Cancun Zona Hotelera by Selina has many strong points, including its location, friendly staff and vibrant atmosphere, there are areas, particularly in cleanliness and room maintenance, that need improvement to fully meet guests' expectations.
The hotel’s breakfast received mixed reviews with many appreciating the tasty options such as pancakes, French toast and fresh fruit, along with the friendly service and ambiance. However, guests noted limited selection, small portions and delays in service. Cleanliness and variety were seen as areas needing improvement. Dinner experiences were more positive with high praise for the quality and flavor of the food, particularly fish tacos and cocktails. The poolside dining atmosphere was also well-received, though some noted long wait times and inconsistent availability of the restaurant.
Rooms at Nílu Cancun Zona Hotelera by Selina elicited varied reactions. Guests appreciated spacious and clean rooms, comfortable beds and vibrant decor. However, issues such as discrepancies between actual rooms and online photos, dampness, poor ventilation, noise and outdated bathrooms were frequently mentioned. Cleanliness, particularly in bathrooms and the pool, was a significant concern for many guests with reports of poor maintenance and pests.
The staff at the hotel were generally described as friendly and accommodating with specific commendations for receptionists and bar staff. However, instances of slow service and unprofessional behavior were also noted.
Wi-Fi quality was praised by many guests, though some experienced slow speeds and weak signals in certain areas. The large, well-designed pool area with scenic lagoon views was appreciated by guests, but consistent cleanliness and maintenance were flagged as issues.
The hotel’s proximity to multiple beautiful beaches and vibrant local entertainment areas made it a highlight for guests. Parking was another positive aspect with free and easy access to parking spaces.
The hotel also caters well to families, offering family-friendly rooms and amenities like a kid-friendly pool. The welcoming atmosphere and convenient location further contribute to its suitability for families.
In summary, while Nílu Cancun Zona Hotelera by Selina has many strong points, including its location, friendly staff and vibrant atmosphere, there are areas, particularly in cleanliness and room maintenance, that need improvement to fully meet guests' expectations.
Categories
3 Star
Big
Beach
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Info
Summary of reviews
The Ixchel Beach Hotel on Isla Mujeres is highly acclaimed for its prime location and exceptional beachfront access with guests frequently praising its proximity to Playa Norte, acclaimed as one of the best beaches in the region. The hotel’s central spot places visitors mere steps from restaurants, shops and tourist attractions, making it perfect for both relaxation and exploration. The stunning beach setting, combined with a family-friendly atmosphere and well-maintained facilities, ensures a memorable stay.
Room offerings at Ixchel Beach Hotel are noted for their spaciousness and comfort, featuring well-equipped kitchens and comfortable beds. Though some furnishings and decor may seem dated, the cleanliness and overall maintenance receive high marks. Guests enjoy excellent views, particularly from rooms with balconies, adding to the serene beachfront experience.
The exceptional cleanliness extends beyond the rooms to the entire property, including well-maintained pools and grounds. The pools, often described as pleasant and child-friendly, contribute to the hotel’s appeal, along with the wonderful beach amenities and easy access to the sea.
Guests frequently commend the hotel staff for their attentiveness, friendliness and professionalism. The warm and welcoming atmosphere created by the team, from the front desk to housekeeping, adds a personal touch to the overall guest experience. Particularly mentioned are staff members who go above and beyond to ensure a comfortable stay.
While breakfast at the hotel’s restaurant receives mixed reviews with some guests finding it delicious but others noting the lack of a buffet and higher prices, dinner is generally well-received. The quality and taste of the food are praised, though some feel that prices are higher compared to nearby dining options. Including breakfast in the accommodation rate could enhance the overall guest experience.
The free Wi-Fi service has mixed reviews with some guests appreciating good coverage and others noting issues with connectivity and speed. However, this does not significantly detract from the overall positive experiences reported by most guests.
Families particularly find the hotel appealing, highlighting the family-friendly atmosphere, availability of children’s toys and spacious rooms suitable for larger groups. The beautiful location right on the beach and the range of amenities contribute to a secure and enjoyable stay for families traveling with children.
Overall, the Ixchel Beach Hotel stands out for its exceptional location, cleanliness, friendly staff and family-friendly environment, making it an ideal choice for a relaxing and enjoyable beachfront vacation on Isla Mujeres.
Room offerings at Ixchel Beach Hotel are noted for their spaciousness and comfort, featuring well-equipped kitchens and comfortable beds. Though some furnishings and decor may seem dated, the cleanliness and overall maintenance receive high marks. Guests enjoy excellent views, particularly from rooms with balconies, adding to the serene beachfront experience.
The exceptional cleanliness extends beyond the rooms to the entire property, including well-maintained pools and grounds. The pools, often described as pleasant and child-friendly, contribute to the hotel’s appeal, along with the wonderful beach amenities and easy access to the sea.
Guests frequently commend the hotel staff for their attentiveness, friendliness and professionalism. The warm and welcoming atmosphere created by the team, from the front desk to housekeeping, adds a personal touch to the overall guest experience. Particularly mentioned are staff members who go above and beyond to ensure a comfortable stay.
While breakfast at the hotel’s restaurant receives mixed reviews with some guests finding it delicious but others noting the lack of a buffet and higher prices, dinner is generally well-received. The quality and taste of the food are praised, though some feel that prices are higher compared to nearby dining options. Including breakfast in the accommodation rate could enhance the overall guest experience.
The free Wi-Fi service has mixed reviews with some guests appreciating good coverage and others noting issues with connectivity and speed. However, this does not significantly detract from the overall positive experiences reported by most guests.
Families particularly find the hotel appealing, highlighting the family-friendly atmosphere, availability of children’s toys and spacious rooms suitable for larger groups. The beautiful location right on the beach and the range of amenities contribute to a secure and enjoyable stay for families traveling with children.
Overall, the Ixchel Beach Hotel stands out for its exceptional location, cleanliness, friendly staff and family-friendly environment, making it an ideal choice for a relaxing and enjoyable beachfront vacation on Isla Mujeres.
Categories
Big
3 Star
Beachfront
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Info
Summary of reviews
Nílu Cancun Downtown by Selina generally garners favorable reviews, particularly for its prime location, vibrant atmosphere and friendly staff. The hotel’s excellent placement next to the ADO bus station and proximity to public transportation makes it a highly convenient base for exploring both downtown Cancun and the broader Riviera Maya. Guests appreciate the ease of access to local dining, shopping and entertainment options, complemented by a bustling neighborhood filled with restaurants, bars and markets.
The breakfast experience is somewhat mixed, although many guests enjoy the healthy and complete options, often served poolside. Despite some criticism regarding variety and timeliness, the dining experience overall receives praise for tasty, well-prepared meals available throughout the day. The on-site restaurant and bar, known for items like muffins, margaritas and shrimp tacos, create a pleasant dining environment, despite some occasional hiccups in service efficiency.
Room experiences vary significantly; while some guests commend the spacious, well-equipped studio apartments and comfortable amenities, others report cleanliness and maintenance issues. Noise disturbances and discrepancies between advertised and actual room conditions are pointed out. The communal areas, such as the pool and common spaces, often come across as enjoyable spots for relaxation and social interaction, even though maintenance and cleanliness could be improved.
Opinions on cleanliness are split with some areas notably well-maintained while others fall short. Positive attributes include clean beds and pleasant common areas, but issues like dirty shared facilities and outdated, worn-down furniture are frequent complaints.
Staff interactions are generally positive with many guests praising the friendly, attentive and helpful nature of the team. While occasional reports of unkind or inattentive behavior arise, particularly at night, the majority of feedback highlights the staff’s role in enhancing the overall experience.
Wi-Fi connectivity is another hit-or-miss aspect with strong, stable internet available in communal areas but inconsistent performance in private rooms. Families find the hotel suitable but note some limitations, such as the cleanliness of common areas and the underutilized kitchen.
The pool area is a major highlight, described as aesthetically pleasing and a key feature for enjoyment. Nevertheless, maintenance and noise level issues detract from the experience for some visitors.
The parking amenities offer convenience with free and ample space, though some guests find the setup less than ideal for larger vehicles and farther from Uber pickups and drop-offs.
Nílu Cancun Downtown by Selina excels in providing a lively nightlife scene with numerous events, dance lessons and pool parties, making it an excellent choice for those seeking a fun, energetic stay. However, this same vibrancy can be a drawback for visitors sensitive to noise.
Overall, Nílu Cancun Downtown by Selina is particularly well-suited for travelers seeking a centrally located, vibrant base in Cancun, highlighted by friendly service, ample dining options and lively communal spaces.
The breakfast experience is somewhat mixed, although many guests enjoy the healthy and complete options, often served poolside. Despite some criticism regarding variety and timeliness, the dining experience overall receives praise for tasty, well-prepared meals available throughout the day. The on-site restaurant and bar, known for items like muffins, margaritas and shrimp tacos, create a pleasant dining environment, despite some occasional hiccups in service efficiency.
Room experiences vary significantly; while some guests commend the spacious, well-equipped studio apartments and comfortable amenities, others report cleanliness and maintenance issues. Noise disturbances and discrepancies between advertised and actual room conditions are pointed out. The communal areas, such as the pool and common spaces, often come across as enjoyable spots for relaxation and social interaction, even though maintenance and cleanliness could be improved.
Opinions on cleanliness are split with some areas notably well-maintained while others fall short. Positive attributes include clean beds and pleasant common areas, but issues like dirty shared facilities and outdated, worn-down furniture are frequent complaints.
Staff interactions are generally positive with many guests praising the friendly, attentive and helpful nature of the team. While occasional reports of unkind or inattentive behavior arise, particularly at night, the majority of feedback highlights the staff’s role in enhancing the overall experience.
Wi-Fi connectivity is another hit-or-miss aspect with strong, stable internet available in communal areas but inconsistent performance in private rooms. Families find the hotel suitable but note some limitations, such as the cleanliness of common areas and the underutilized kitchen.
The pool area is a major highlight, described as aesthetically pleasing and a key feature for enjoyment. Nevertheless, maintenance and noise level issues detract from the experience for some visitors.
The parking amenities offer convenience with free and ample space, though some guests find the setup less than ideal for larger vehicles and farther from Uber pickups and drop-offs.
Nílu Cancun Downtown by Selina excels in providing a lively nightlife scene with numerous events, dance lessons and pool parties, making it an excellent choice for those seeking a fun, energetic stay. However, this same vibrancy can be a drawback for visitors sensitive to noise.
Overall, Nílu Cancun Downtown by Selina is particularly well-suited for travelers seeking a centrally located, vibrant base in Cancun, highlighted by friendly service, ample dining options and lively communal spaces.
Categories
3 Star
Big
Family
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Info
Summary of reviews
Adhara Express is a well-regarded hotel in downtown Cancun, praised for its strategic location, excellent breakfast offerings and generally high standards of cleanliness and comfort.
The hotel's central location is a significant advantage for travelers, offering easy access to the ADO bus terminal, local attractions like Market 28 and Parque de las Palapas and various restaurants and shops. Although the surrounding area may occasionally feel unsafe, the convenience and accessibility provided by the location make it an attractive choice for both short stays and longer explorations of Cancun.
One of the standout features of Adhara Express is its breakfast: a buffet that includes a wide range of both local and continental dishes. Guests often highlight the high quality and variety of the food with options to suit diverse tastes including made-to-order omelets, fresh fruit and an array of pastries and meats. The dining experience extends to dinner as well, where the hotel's restaurant serves satisfying meals like large sandwiches, salads and pizzas at reasonable prices.
The rooms at Adhara Express are frequently praised for their spaciousness, cleanliness and comfort. Many guests appreciate the large, well-maintained rooms and the comfortable beds. Although the furnishings are sometimes described as older, they are found to be functional and relaxing. The hotel's meticulous housekeeping services keep the rooms and common areas spotless, enhancing the overall guest experience.
The hotel staff receives high marks for their friendliness and helpfulness. Guests often mention the efficient and welcoming nature of the receptionists and waitstaff, which significantly contributes to a positive stay. Despite a few critiques about occasional lapses in service, the overall sentiment is one of appreciation for the staff's professionalism and supportiveness.
The hotel's amenities, including free WiFi, a gym and facilities for families, add to its appeal. While the WiFi receives mixed reviews with some guests experiencing connectivity issues, the gym is considered adequate for a basic workout despite its compact size. Adhara Express is particularly recommended for families, offering kid-friendly features and a clean, pleasant environment perfect for a family getaway.
Though the nightlife around the hotel can be lively, leading to some noise disturbances, the hotel's central location makes it easy for guests to explore Cancun's vibrant scene. The hotel offers good value for money with many highlighting the excellent service and facilities, making it a solid choice for both business travelers and tourists.
In summary, Adhara Express delivers a comfortable, convenient and enjoyable stay with its prime location, excellent breakfast, clean and spacious rooms and friendly staff, positioning it as a reliable option for visitors to Cancun.
The hotel's central location is a significant advantage for travelers, offering easy access to the ADO bus terminal, local attractions like Market 28 and Parque de las Palapas and various restaurants and shops. Although the surrounding area may occasionally feel unsafe, the convenience and accessibility provided by the location make it an attractive choice for both short stays and longer explorations of Cancun.
One of the standout features of Adhara Express is its breakfast: a buffet that includes a wide range of both local and continental dishes. Guests often highlight the high quality and variety of the food with options to suit diverse tastes including made-to-order omelets, fresh fruit and an array of pastries and meats. The dining experience extends to dinner as well, where the hotel's restaurant serves satisfying meals like large sandwiches, salads and pizzas at reasonable prices.
The rooms at Adhara Express are frequently praised for their spaciousness, cleanliness and comfort. Many guests appreciate the large, well-maintained rooms and the comfortable beds. Although the furnishings are sometimes described as older, they are found to be functional and relaxing. The hotel's meticulous housekeeping services keep the rooms and common areas spotless, enhancing the overall guest experience.
The hotel staff receives high marks for their friendliness and helpfulness. Guests often mention the efficient and welcoming nature of the receptionists and waitstaff, which significantly contributes to a positive stay. Despite a few critiques about occasional lapses in service, the overall sentiment is one of appreciation for the staff's professionalism and supportiveness.
The hotel's amenities, including free WiFi, a gym and facilities for families, add to its appeal. While the WiFi receives mixed reviews with some guests experiencing connectivity issues, the gym is considered adequate for a basic workout despite its compact size. Adhara Express is particularly recommended for families, offering kid-friendly features and a clean, pleasant environment perfect for a family getaway.
Though the nightlife around the hotel can be lively, leading to some noise disturbances, the hotel's central location makes it easy for guests to explore Cancun's vibrant scene. The hotel offers good value for money with many highlighting the excellent service and facilities, making it a solid choice for both business travelers and tourists.
In summary, Adhara Express delivers a comfortable, convenient and enjoyable stay with its prime location, excellent breakfast, clean and spacious rooms and friendly staff, positioning it as a reliable option for visitors to Cancun.
Categories
Big
3 Star
Family
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Info
Summary of reviews
Ibis Cancun Centro is a centrally-located, budget-friendly hotel in the heart of Cancun, providing easy access to essential services, shopping and dining options. Its close proximity to public transportation and the airport makes it an ideal choice for business travelers and tourists in transit. Despite some reviews noting the rooms' compact size and basic facilities, they are clean and functional, offering essentials like air conditioning, comfortable beds and decent Wi-Fi.
Guests appreciate the breakfast spread, praising its quality, variety and value for money, although some desired more diverse options and better replenishment of items. The dining experience at Ibis Kitchen also garners mixed reviews; while some enjoyed the flavorful meals, others noted limited evening dining options and inconsistencies in service. The nearby area lacks a wide range of dining choices, but the hotel is close to a budget-friendly restaurant and a Superama.
The rooms are primarily clean and well-maintained, but some guests reported issues like small size, musty smells and outdated features. Noise from adjoining rooms and corridor activity was another common complaint. While the Wi-Fi service received a mix of reviews with many citing poor connectivity, some found it satisfactory in certain areas like the lobby.
Cleanliness is generally consistent although there were mentions of areas needing more attention, such as bathrooms and older bedding. The staff are noted for their friendliness and helpfulness, particularly in the breakfast area and front desk, though there were occasional comments about inconsistencies in professionalism.
Parking at the hotel offers a secure but somewhat limited experience with additional fees and access-related inconveniences. Despite these drawbacks, the secure parking and complimentary spaces outside the premises are appreciated.
Family travelers have mixed opinions on the hotel's suitability with some valuing the activities available for kids and the welcoming atmosphere, while others found the spaces too small and noisy for larger families. The beds, too, received varied feedback; while some guests found them comfortable, others felt they were too small or uncomfortable for extended stays.
As a three-star establishment, Ibis Cancun Centro meets expectations for budget-conscious travelers, offering good value for money. It is a reliable and no-frills option, especially for short-term visits, business trips or transit stays. With its strategic location, friendly staff and overall functional amenities, it remains a practical choice despite some areas where improvements are needed.
Guests appreciate the breakfast spread, praising its quality, variety and value for money, although some desired more diverse options and better replenishment of items. The dining experience at Ibis Kitchen also garners mixed reviews; while some enjoyed the flavorful meals, others noted limited evening dining options and inconsistencies in service. The nearby area lacks a wide range of dining choices, but the hotel is close to a budget-friendly restaurant and a Superama.
The rooms are primarily clean and well-maintained, but some guests reported issues like small size, musty smells and outdated features. Noise from adjoining rooms and corridor activity was another common complaint. While the Wi-Fi service received a mix of reviews with many citing poor connectivity, some found it satisfactory in certain areas like the lobby.
Cleanliness is generally consistent although there were mentions of areas needing more attention, such as bathrooms and older bedding. The staff are noted for their friendliness and helpfulness, particularly in the breakfast area and front desk, though there were occasional comments about inconsistencies in professionalism.
Parking at the hotel offers a secure but somewhat limited experience with additional fees and access-related inconveniences. Despite these drawbacks, the secure parking and complimentary spaces outside the premises are appreciated.
Family travelers have mixed opinions on the hotel's suitability with some valuing the activities available for kids and the welcoming atmosphere, while others found the spaces too small and noisy for larger families. The beds, too, received varied feedback; while some guests found them comfortable, others felt they were too small or uncomfortable for extended stays.
As a three-star establishment, Ibis Cancun Centro meets expectations for budget-conscious travelers, offering good value for money. It is a reliable and no-frills option, especially for short-term visits, business trips or transit stays. With its strategic location, friendly staff and overall functional amenities, it remains a practical choice despite some areas where improvements are needed.
Categories
3 Star
Big
Family
$
Info
Summary of reviews
Fiesta Inn Express Cancún Cumbres is highly regarded for its exceptionally convenient location in a vibrant commercial and residential area. It offers guests easy access to a variety of restaurants, shops and a bustling shopping plaza, along with close proximity to the airport, which includes free airport transfers. This strategic positioning makes it an excellent choice for travelers, particularly those looking for a comfortable stopover before or after a flight. Modern amenities and excellent service further enhance the overall experience.
Breakfast at the hotel is generally well-received with many guests appreciating the plentiful buffet style and the array of options available. The quality of the food and the attentiveness of the servers are often highlighted. Although some guests note a lack of variety and flavor in certain items, the overall sentiment towards the breakfast experience is positive.
The rooms are noted for their cleanliness and comfort with many guests finding the beds particularly cozy and conducive to a good night's sleep. The facilities are well-maintained and the hotel's cleanliness standards are frequently praised. However, some guests feel the rooms and bathrooms are smaller than expected for a Hampton Inn with a few questioning the value for the price.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition and neat presentation of the facilities. The combination of cleanliness and excellent customer service has been highly appreciated, though some isolated issues with room cleanliness, such as bathroom ventilation and sticky floors, have been reported.
The staff at Fiesta Inn Express Cancún Cumbres receive consistent praise for their welcoming, friendly and helpful nature. The reception staff in particular stand out for their efficiency and kindness, making special efforts to accommodate guests' needs. Although there are occasional comments about less satisfactory service from the night staff and chambermaids, the overall feedback underscores the team's dedication to guest satisfaction.
Opinions on the beds are mixed with many guests finding them very comfortable and spacious. Some even describe the bedding experience as great. However, there are notable criticisms regarding uncomfortable, small and creaky beds, along with pillows that some guests find in need of replacement. Despite these mixed reviews, the overall impression is of a hotel that offers a comfortable and convenient stay with excellent service in a prime location.
Breakfast at the hotel is generally well-received with many guests appreciating the plentiful buffet style and the array of options available. The quality of the food and the attentiveness of the servers are often highlighted. Although some guests note a lack of variety and flavor in certain items, the overall sentiment towards the breakfast experience is positive.
The rooms are noted for their cleanliness and comfort with many guests finding the beds particularly cozy and conducive to a good night's sleep. The facilities are well-maintained and the hotel's cleanliness standards are frequently praised. However, some guests feel the rooms and bathrooms are smaller than expected for a Hampton Inn with a few questioning the value for the price.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition and neat presentation of the facilities. The combination of cleanliness and excellent customer service has been highly appreciated, though some isolated issues with room cleanliness, such as bathroom ventilation and sticky floors, have been reported.
The staff at Fiesta Inn Express Cancún Cumbres receive consistent praise for their welcoming, friendly and helpful nature. The reception staff in particular stand out for their efficiency and kindness, making special efforts to accommodate guests' needs. Although there are occasional comments about less satisfactory service from the night staff and chambermaids, the overall feedback underscores the team's dedication to guest satisfaction.
Opinions on the beds are mixed with many guests finding them very comfortable and spacious. Some even describe the bedding experience as great. However, there are notable criticisms regarding uncomfortable, small and creaky beds, along with pillows that some guests find in need of replacement. Despite these mixed reviews, the overall impression is of a hotel that offers a comfortable and convenient stay with excellent service in a prime location.
Categories
Big
3 Star
Free Wi-Fi
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Info
Categories
Big
3 Star
Beachfront
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Info
Summary of reviews
City Express Junior by Marriott Cancun receives highly positive reviews for its convenient and strategic location. Positioned in a central area opposite Plaza Las Americas, guests have easy access to shopping, dining and transportation options, making it an ideal choice for various types of trips. The hotel's proximity to bus stops and the airport adds to its appeal, especially for short stays or layovers. Guests feel safe in the area and enjoy exploring downtown Cancun comfortably.
Opinions on the breakfast are mixed. Many appreciate the early service and attentive staff with some finding it delicious and good value for money. Items like chilaquiles and quality coffee are often highlighted. However, some guests find the breakfast menu repetitive and the use of disposable plates detracts from the experience. The area can become crowded, impacting seating availability.
For dinner, the hotel maintains a positive reputation for offering good breakfast quality and free coffee and water at reception. However, mentions of a small and cold dining room and occasional maintenance issues have been noted.
The rooms are described as clean and comfortable, particularly the beds, making them suitable for short stays despite being smaller than expected. Concerns about air conditioning, ventilation and cleanliness are recurring themes in guest reviews, indicating areas for improvement. Some guests report musty odors, dirty linens and insufficient amenities.
Cleanliness at the hotel elicits mixed responses. While some guests praise the high hygiene standards and attentive cleaning staff, others report issues with dirty rooms, bathrooms and linens. Instances of bugs and outdated fixtures also contribute to less favorable reviews.
Staff performance is generally praised with many guests appreciating their friendliness and helpfulness. Specific staff members are noted for providing excellent service and valuable local information. However, some guests encounter unhelpful or indifferent staff, suggesting inconsistencies in service quality.
Free Wi-Fi is a significant area of improvement. Many guests report poor or non-existent connections in their rooms, finding stable internet access only in the lobby.
The gym receives mixed reviews with some guests finding it adequate and others noting a lack of proper equipment and amenities. The pool is more positively reviewed for its cleanliness and pleasant surroundings, although there are mentions of limited sun loungers and occasional cleanliness issues.
The hotel offers ample and convenient parking, which is a notable benefit for guests with vehicles. However, there was a single mention of a safety incident in the parking lot.
Beds are generally considered comfortable, but cleanliness and maintenance issues detract from the experience. Guests have reported dirty sheets and unpleasant odors and the pillows are often described as old and uncomfortable.
As a three-star hotel, City Express Junior by Marriott Cancun is seen as a budget-friendly choice that meets basic needs. Its central location and essential amenities make it particularly suitable for business travelers and those looking for an economic overnight stay. While there are certain areas for improvement, guests who set realistic expectations generally have satisfactory experiences.
Opinions on the breakfast are mixed. Many appreciate the early service and attentive staff with some finding it delicious and good value for money. Items like chilaquiles and quality coffee are often highlighted. However, some guests find the breakfast menu repetitive and the use of disposable plates detracts from the experience. The area can become crowded, impacting seating availability.
For dinner, the hotel maintains a positive reputation for offering good breakfast quality and free coffee and water at reception. However, mentions of a small and cold dining room and occasional maintenance issues have been noted.
The rooms are described as clean and comfortable, particularly the beds, making them suitable for short stays despite being smaller than expected. Concerns about air conditioning, ventilation and cleanliness are recurring themes in guest reviews, indicating areas for improvement. Some guests report musty odors, dirty linens and insufficient amenities.
Cleanliness at the hotel elicits mixed responses. While some guests praise the high hygiene standards and attentive cleaning staff, others report issues with dirty rooms, bathrooms and linens. Instances of bugs and outdated fixtures also contribute to less favorable reviews.
Staff performance is generally praised with many guests appreciating their friendliness and helpfulness. Specific staff members are noted for providing excellent service and valuable local information. However, some guests encounter unhelpful or indifferent staff, suggesting inconsistencies in service quality.
Free Wi-Fi is a significant area of improvement. Many guests report poor or non-existent connections in their rooms, finding stable internet access only in the lobby.
The gym receives mixed reviews with some guests finding it adequate and others noting a lack of proper equipment and amenities. The pool is more positively reviewed for its cleanliness and pleasant surroundings, although there are mentions of limited sun loungers and occasional cleanliness issues.
The hotel offers ample and convenient parking, which is a notable benefit for guests with vehicles. However, there was a single mention of a safety incident in the parking lot.
Beds are generally considered comfortable, but cleanliness and maintenance issues detract from the experience. Guests have reported dirty sheets and unpleasant odors and the pillows are often described as old and uncomfortable.
As a three-star hotel, City Express Junior by Marriott Cancun is seen as a budget-friendly choice that meets basic needs. Its central location and essential amenities make it particularly suitable for business travelers and those looking for an economic overnight stay. While there are certain areas for improvement, guests who set realistic expectations generally have satisfactory experiences.
Categories
3 Star
Big
Pool
Outdoor Pool
$
Info
Summary of reviews
Hotel Colonial Playa del Carmen receives high praise for its strategic and convenient location, situated just a few blocks from the bustling 5th Avenue and the beach. Its proximity to transportation hubs like the ADO bus terminal and ferry departure points enhances its appeal, making it easy for guests to explore Playa del Carmen and its surroundings. Despite being centrally located, the hotel offers a peaceful ambiance with a variety of eateries, supermarkets and local stores nearby.
The complimentary breakfast offered at the adjacent El Muelle De Chema restaurant is widely appreciated for its quality and variety, adding significant value to the stay. Guests frequently mention the spaciousness and comfort of the rooms with large, clean spaces and comfortable beds. Though there are some concerns about outdated furnishings and occasional maintenance issues, most visitors find the accommodations satisfactory.
Cleanliness is generally well-regarded with the premises, including the pool and common areas, maintained in good condition. The staff contributes significantly to a positive experience, frequently described as friendly, attentive and helpful, which adds to the hotel's welcoming atmosphere.
The pool area is a standout feature, often highlighted for its size, cleanliness and relaxing ambiance. However, more maintenance could enhance this area, as some guests note minor issues like broken tiles and inadequate cleaning. The hotel's proximity to beautiful beaches, only a short walk away, is another significant benefit, providing easy access to both the shore and lively 5th Avenue.
The vibrant nightlife nearby is ideal for those looking to enjoy the local scene with many bars, restaurants and clubs within walking distance. However, this can result in some noise, potentially impacting guests seeking a quieter stay. The overall value for money is frequently commended with the hotel meeting many expectations for a budget-friendly, three-star property.
Despite some inconsistencies in internet connectivity and room conditions, the high-quality service, convenient location and pleasant environment make Hotel Colonial Playa del Carmen a recommended choice for travelers looking for an affordable and well-situated place to stay.
The complimentary breakfast offered at the adjacent El Muelle De Chema restaurant is widely appreciated for its quality and variety, adding significant value to the stay. Guests frequently mention the spaciousness and comfort of the rooms with large, clean spaces and comfortable beds. Though there are some concerns about outdated furnishings and occasional maintenance issues, most visitors find the accommodations satisfactory.
Cleanliness is generally well-regarded with the premises, including the pool and common areas, maintained in good condition. The staff contributes significantly to a positive experience, frequently described as friendly, attentive and helpful, which adds to the hotel's welcoming atmosphere.
The pool area is a standout feature, often highlighted for its size, cleanliness and relaxing ambiance. However, more maintenance could enhance this area, as some guests note minor issues like broken tiles and inadequate cleaning. The hotel's proximity to beautiful beaches, only a short walk away, is another significant benefit, providing easy access to both the shore and lively 5th Avenue.
The vibrant nightlife nearby is ideal for those looking to enjoy the local scene with many bars, restaurants and clubs within walking distance. However, this can result in some noise, potentially impacting guests seeking a quieter stay. The overall value for money is frequently commended with the hotel meeting many expectations for a budget-friendly, three-star property.
Despite some inconsistencies in internet connectivity and room conditions, the high-quality service, convenient location and pleasant environment make Hotel Colonial Playa del Carmen a recommended choice for travelers looking for an affordable and well-situated place to stay.
Categories
3 Star
Big
Beach
$
Info
Summary of reviews
One Cancun Centro emerges as a well-regarded choice for travelers seeking a practical and convenient stay in Cancun. Strategically located near the airport and providing easy access to downtown attractions and shopping centers, it is favored for its accessibility and proximity to key spots, though it is a bit removed from the beaches and hotel zone.
The hotel consistently receives praise for its cleanliness, with rooms and common areas maintained to high standards. The modern and functional room design, coupled with comfortable bedding, ensures a restful stay, even if the rooms are noted to be compact. Guests commend the staff for their friendliness and attentiveness, enhancing the welcoming atmosphere and providing a positive customer service experience.
Guests appreciate the complimentary breakfast for its quality and variety of traditional Mexican dishes, although some desire more diversity in options. Despite minor suggestions for improvement in breakfast variety and occasional connectivity issues with the WiFi, the reliable internet service and solid morning meals contribute to a satisfying stay.
The hotel stands out for its value, particularly for business travelers or those seeking budget-friendly accommodations without sacrificing essential amenities. While it doesn't match European three-star standards, its offerings are deemed more than sufficient for short visits and practical stopovers.
Overall, One Cancun Centro delivers on its promise of comfort and affordability, making it an excellent option for travelers prioritizing convenience, cleanliness, and a good quality-price ratio during their stay in Cancun.
The hotel consistently receives praise for its cleanliness, with rooms and common areas maintained to high standards. The modern and functional room design, coupled with comfortable bedding, ensures a restful stay, even if the rooms are noted to be compact. Guests commend the staff for their friendliness and attentiveness, enhancing the welcoming atmosphere and providing a positive customer service experience.
Guests appreciate the complimentary breakfast for its quality and variety of traditional Mexican dishes, although some desire more diversity in options. Despite minor suggestions for improvement in breakfast variety and occasional connectivity issues with the WiFi, the reliable internet service and solid morning meals contribute to a satisfying stay.
The hotel stands out for its value, particularly for business travelers or those seeking budget-friendly accommodations without sacrificing essential amenities. While it doesn't match European three-star standards, its offerings are deemed more than sufficient for short visits and practical stopovers.
Overall, One Cancun Centro delivers on its promise of comfort and affordability, making it an excellent option for travelers prioritizing convenience, cleanliness, and a good quality-price ratio during their stay in Cancun.
Categories
3 Star
Big
Business
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Info
Categories
Big
3 Star
Parking
$
Info
Summary of reviews
City Express by Marriott Playa del Carmen is praised for its prime location, which is highly convenient for guests due to its proximity to numerous restaurants, supermarkets and main attractions like Fifth Avenue and local beaches. The location is also advantageous for those visiting the Xcaret parks or requiring easy access to hospitals and general amenities nearby.
Breakfast at the hotel has received mixed reviews. While some guests enjoy the delicious and ample offerings that include fruits and vegetables, many others have noted a lack of variety and issues with food preparation and cleanliness. Inconsistent replenishment of food items and late breakfast service are additional concerns for some guests.
The rooms at City Express by Marriott Playa del Carmen receive varied feedback. Positive aspects include their cleanliness, modernity and spaciousness with comfortable beds often highlighted. However, concerns about room maintenance such as unpleasant smells, poor ventilation and issues with furniture and essential amenities like air conditioning and hot water are frequently mentioned. The addition of a mini refrigerator and a safe could enhance the guest experience.
Cleanliness is another area that requires improvement. Despite some positive comments about general cleanliness, numerous reviews point out significant issues including musty smells, cockroaches and stained linens. The hotel's facilities and overall maintenance, such as irregular cleaning schedules, worn-out furniture and moldy areas, also need attention.
The staff at the hotel are often commended for their friendly and hospitable nature. Individual staff members, including those at the reception, are recognized for their attentive service and prompt response to issues, contributing significantly to a positive overall impression. Although there are occasional mentions of indifferent service, the majority of guest interactions with the staff are positive and enhance the stay.
The Wi-Fi service, on the other hand, appears to be inadequate with guests frequently facing connectivity issues and unreliable internet access, especially in the rooms.
The hotel pool is a mixed bag with guests appreciating its size and flexible schedule. However, concerns about cleanliness and the cold temperature of the water suggest that the pool area needs more consistent maintenance to meet guest expectations properly.
Guest opinions on the beds are varied as well. While many find the beds comfortable, others report them as hard and contributing to discomfort. Issues with pillow quality and bed hygiene are also noted. Nevertheless, the convenience of the hotel’s location near essential services like supermarkets and restaurants remains a significant advantage for many travelers.
Breakfast at the hotel has received mixed reviews. While some guests enjoy the delicious and ample offerings that include fruits and vegetables, many others have noted a lack of variety and issues with food preparation and cleanliness. Inconsistent replenishment of food items and late breakfast service are additional concerns for some guests.
The rooms at City Express by Marriott Playa del Carmen receive varied feedback. Positive aspects include their cleanliness, modernity and spaciousness with comfortable beds often highlighted. However, concerns about room maintenance such as unpleasant smells, poor ventilation and issues with furniture and essential amenities like air conditioning and hot water are frequently mentioned. The addition of a mini refrigerator and a safe could enhance the guest experience.
Cleanliness is another area that requires improvement. Despite some positive comments about general cleanliness, numerous reviews point out significant issues including musty smells, cockroaches and stained linens. The hotel's facilities and overall maintenance, such as irregular cleaning schedules, worn-out furniture and moldy areas, also need attention.
The staff at the hotel are often commended for their friendly and hospitable nature. Individual staff members, including those at the reception, are recognized for their attentive service and prompt response to issues, contributing significantly to a positive overall impression. Although there are occasional mentions of indifferent service, the majority of guest interactions with the staff are positive and enhance the stay.
The Wi-Fi service, on the other hand, appears to be inadequate with guests frequently facing connectivity issues and unreliable internet access, especially in the rooms.
The hotel pool is a mixed bag with guests appreciating its size and flexible schedule. However, concerns about cleanliness and the cold temperature of the water suggest that the pool area needs more consistent maintenance to meet guest expectations properly.
Guest opinions on the beds are varied as well. While many find the beds comfortable, others report them as hard and contributing to discomfort. Issues with pillow quality and bed hygiene are also noted. Nevertheless, the convenience of the hotel’s location near essential services like supermarkets and restaurants remains a significant advantage for many travelers.
Categories
Big
3 Star
Pool
Outdoor Pool
$
Info
Summary of reviews
Hotel Plaza Caribe in Cancun offers a prime location that stands out as a central feature of positive reviews. Situated directly opposite the ADO Bus Station, the hotel's strategic positioning provides guests with convenient access to a range of transportation routes, as well as a variety of shops, restaurants and points of interest in downtown Cancun. Travelers seeking ease of movement, be it for early airport departures or exploration of the Riviera Maya, find this aspect particularly beneficial.
The breakfast experience at the hotel receives commendable mentions, notably for its delicious array of options, including Yucatecan dishes and chilaquiles. Guests appreciate the pleasant dining atmosphere, enhanced by a charming garden setting and the presence of peacocks, which adds a unique touch. Although there are some mixed reviews regarding the quality and variety of breakfast offerings, the overall sentiment leans towards a delightful morning meal experience.
The hotel's restaurant garners mixed reactions with highlights including delicious food and commendable staff attention. The buffet is particularly recommended, though some issues with slow service and availability of menu items have been noted. The ambiance of the restaurant is generally well-regarded and it is considered a convenient dining option within the hotel.
Guest rooms at Hotel Plaza Caribe offer a blend of spaciousness and comfort with many travelers appreciating the clean and well-maintained spaces. Positive reviews often mention travel-friendly amenities, quiet atmosphere and comfortable bedding. However, there are notable concerns regarding room upkeep, such as reports of musty smells, outdated facilities and inconsistent cleanliness. Enhancements in these areas could significantly improve the overall guest experience.
The hotel receives mixed feedback on cleanliness with some guests finding rooms and common areas well-maintained while others highlight issues like dirty rooms, mold and infestations. Despite these issues, the hotel's outdoor areas and gardens are often praised for their cleanliness and aesthetic appeal.
Staff at Hotel Plaza Caribe are frequently commended for their friendliness and attentiveness. The reception staff, housekeeping and certain restaurant staff receive high praise for their professionalism and helpfulness. Nonetheless, there are accounts of inconsistent service with some guests encountering uncommunicative or indifferent staff members.
The hotel's Wi-Fi service is an area requiring improvement with numerous guests experiencing weak signals and intermittent connectivity. While the internet is functional for basic needs, the reliability and reach of the Wi-Fi could be enhanced.
The pool facilities are a significant positive, especially appreciated by families. The children's pool and well-maintained green spaces create a relaxing environment. While the pool area generally receives good reviews for cleanliness and ambiance, some maintenance issues have been reported.
Hotel Plaza Caribe’s parking facilities are generally appreciated, offering security and convenience for guests with vehicles. The proximity to Cancun's hotel zone and transportation terminals adds to the convenience.
The hotel emerges as a family-friendly destination with its pleasant kids' pool, large garden spaces and engaging wildlife such as parrots and peacocks. Families traveling on a budget find the hotel a suitable option for short-term stays.
Despite some concerns about the surrounding area's safety at night and noise levels from nearby nightlife, the hotel's location offers easy access to local attractions and vibrant evening activities.
Beds at Hotel Plaza Caribe receive mixed feedback; while many guests find them comfortable, others report issues with aging and cleanliness of the bedding.
In summary, Hotel Plaza Caribe in Cancun appeals to travelers seeking a central location with good transport links. Despite some mixed reviews regarding certain amenities and service aspects, the hotel offers a generally pleasant stay with its strategic positioning, friendly staff and enjoyable pool area. Improvements in cleanliness, Wi-Fi reliability and room maintenance could further enhance the guest experience.
The breakfast experience at the hotel receives commendable mentions, notably for its delicious array of options, including Yucatecan dishes and chilaquiles. Guests appreciate the pleasant dining atmosphere, enhanced by a charming garden setting and the presence of peacocks, which adds a unique touch. Although there are some mixed reviews regarding the quality and variety of breakfast offerings, the overall sentiment leans towards a delightful morning meal experience.
The hotel's restaurant garners mixed reactions with highlights including delicious food and commendable staff attention. The buffet is particularly recommended, though some issues with slow service and availability of menu items have been noted. The ambiance of the restaurant is generally well-regarded and it is considered a convenient dining option within the hotel.
Guest rooms at Hotel Plaza Caribe offer a blend of spaciousness and comfort with many travelers appreciating the clean and well-maintained spaces. Positive reviews often mention travel-friendly amenities, quiet atmosphere and comfortable bedding. However, there are notable concerns regarding room upkeep, such as reports of musty smells, outdated facilities and inconsistent cleanliness. Enhancements in these areas could significantly improve the overall guest experience.
The hotel receives mixed feedback on cleanliness with some guests finding rooms and common areas well-maintained while others highlight issues like dirty rooms, mold and infestations. Despite these issues, the hotel's outdoor areas and gardens are often praised for their cleanliness and aesthetic appeal.
Staff at Hotel Plaza Caribe are frequently commended for their friendliness and attentiveness. The reception staff, housekeeping and certain restaurant staff receive high praise for their professionalism and helpfulness. Nonetheless, there are accounts of inconsistent service with some guests encountering uncommunicative or indifferent staff members.
The hotel's Wi-Fi service is an area requiring improvement with numerous guests experiencing weak signals and intermittent connectivity. While the internet is functional for basic needs, the reliability and reach of the Wi-Fi could be enhanced.
The pool facilities are a significant positive, especially appreciated by families. The children's pool and well-maintained green spaces create a relaxing environment. While the pool area generally receives good reviews for cleanliness and ambiance, some maintenance issues have been reported.
Hotel Plaza Caribe’s parking facilities are generally appreciated, offering security and convenience for guests with vehicles. The proximity to Cancun's hotel zone and transportation terminals adds to the convenience.
The hotel emerges as a family-friendly destination with its pleasant kids' pool, large garden spaces and engaging wildlife such as parrots and peacocks. Families traveling on a budget find the hotel a suitable option for short-term stays.
Despite some concerns about the surrounding area's safety at night and noise levels from nearby nightlife, the hotel's location offers easy access to local attractions and vibrant evening activities.
Beds at Hotel Plaza Caribe receive mixed feedback; while many guests find them comfortable, others report issues with aging and cleanliness of the bedding.
In summary, Hotel Plaza Caribe in Cancun appeals to travelers seeking a central location with good transport links. Despite some mixed reviews regarding certain amenities and service aspects, the hotel offers a generally pleasant stay with its strategic positioning, friendly staff and enjoyable pool area. Improvements in cleanliness, Wi-Fi reliability and room maintenance could further enhance the guest experience.
Categories
Big
3 Star
Pool
Children's Pool
Outdoor Pool
$
Info
Summary of reviews
City Express by Marriott Chetumal is highly regarded for its strategic and convenient location, offering easy access to the Las Américas shopping mall and a variety of dining and entertainment options. This makes it a preferred choice for travelers and families looking to explore Chetumal. The hotel is central yet quiet, with good accessibility to the bus terminal and airport, making it suitable for both short and extended stays.
The complimentary breakfast generally receives positive feedback for its delicious and satisfying offerings, with a good mix of sweet and savory items. Although there are occasional suggestions for more variety and improvement in service, the friendliness of the staff enhances the dining experience.
Rooms at the hotel are characterized by their cleanliness, comfort, and modern amenities, catering well to both leisure and business travelers. While some issues like unpleasant odors and smaller room sizes are occasionally reported, the overall impression remains positive, with staff contributing to a welcoming atmosphere.
The establishment is frequently noted for its exemplary cleanliness and pleasant environment, with well-kept rooms and facilities. Although some areas could use attention, such as hotel halls and gym bathrooms, the hotel's overall cleanliness and the efficiency of its staff create a comfortable stay.
Guests consistently praise the staff for their friendliness, helpfulness, and attentiveness, although there are rare mentions of a need for additional training. The genuine and accommodating nature of the team significantly enhances the guest experience.
Wi-Fi at the hotel is generally satisfactory, with good accessibility suited for business and leisure needs, despite occasional connectivity issues. The hotel staff remains responsive to any internet-related inquiries.
The pool is highlighted as a clean and enjoyable feature for families, offering a relaxing spot to cool off. While maintenance and restricted operating hours are points for improvement, the pool remains a valued hotel amenity.
Parking facilities are deemed convenient, with free and adequately ample spaces complemented by effective security measures, adding to the hotel's accessibility.
The sleeping experience is primarily favorable, with comfortable beds ensuring restful sleep. However, there are mixed reviews on pillow comfort and occasional reports of bedding issues, indicating areas where consistency can be improved.
Overall, City Express by Marriott Chetumal offers a good balance of comfort, convenience, and value, making it a favorable choice for travelers seeking a relaxed and accessible stay in Chetumal, despite mixed opinions on its four-star rating.
The complimentary breakfast generally receives positive feedback for its delicious and satisfying offerings, with a good mix of sweet and savory items. Although there are occasional suggestions for more variety and improvement in service, the friendliness of the staff enhances the dining experience.
Rooms at the hotel are characterized by their cleanliness, comfort, and modern amenities, catering well to both leisure and business travelers. While some issues like unpleasant odors and smaller room sizes are occasionally reported, the overall impression remains positive, with staff contributing to a welcoming atmosphere.
The establishment is frequently noted for its exemplary cleanliness and pleasant environment, with well-kept rooms and facilities. Although some areas could use attention, such as hotel halls and gym bathrooms, the hotel's overall cleanliness and the efficiency of its staff create a comfortable stay.
Guests consistently praise the staff for their friendliness, helpfulness, and attentiveness, although there are rare mentions of a need for additional training. The genuine and accommodating nature of the team significantly enhances the guest experience.
Wi-Fi at the hotel is generally satisfactory, with good accessibility suited for business and leisure needs, despite occasional connectivity issues. The hotel staff remains responsive to any internet-related inquiries.
The pool is highlighted as a clean and enjoyable feature for families, offering a relaxing spot to cool off. While maintenance and restricted operating hours are points for improvement, the pool remains a valued hotel amenity.
Parking facilities are deemed convenient, with free and adequately ample spaces complemented by effective security measures, adding to the hotel's accessibility.
The sleeping experience is primarily favorable, with comfortable beds ensuring restful sleep. However, there are mixed reviews on pillow comfort and occasional reports of bedding issues, indicating areas where consistency can be improved.
Overall, City Express by Marriott Chetumal offers a good balance of comfort, convenience, and value, making it a favorable choice for travelers seeking a relaxed and accessible stay in Chetumal, despite mixed opinions on its four-star rating.
Categories
Big
3 Star
Pool
Outdoor Pool
$
Info
Summary of reviews
City Express by Marriott Cancun consistently garners positive reviews for its excellent location, making it a prime spot for both leisure and business travelers. Situated conveniently near Cancun International Airport and within the bustling downtown area, it provides easy access to major shopping centers, public transportation and key tourist attractions. Guests appreciate the proximity to Plaza Las Americas, Malecón Tajamar and the main boulevard, highlighting the hotel’s value for money.
Breakfast receives a mixed reception with many guests finding it delicious and satisfactory, especially given that it's included in the stay. Common favorites include items like chocolate bread, cereal and fruit. However, some guests noted a lack of variety and occasional delays in refueling food, as well as limited seating, suggesting room for improvement in service efficiency and menu diversity.
The rooms at City Express by Marriott Cancun draw both praise and criticism. While many guests find them comfortable and spacious, particularly noting the cozy beds, others point out issues with cleanliness and maintenance. Complaints about dusty surfaces, stained sheets, outdated furniture and operational problems like noisy air conditioning and unreliable Wi-Fi detract from the overall experience.
Cleanliness standards at the hotel appear inconsistent. Although some guests describe the accommodations as very clean and comfortable, numerous reviews point to specific problems such as dirty lobbies, stained tiles and blocked showers. Hair on various surfaces and an overall lack of proper housekeeping were common concerns, impacting guests' perceived hygiene.
The staff is generally seen as friendly and helpful, especially outside of reception areas. Guests frequently praise the welcoming demeanor of front desk and service personnel. However, there are occasional criticisms regarding the professionalism and responsiveness of the reception team with some guests experiencing slow check-ins and less-than-helpful interactions.
Guests' experiences with the hotel's free Wi-Fi are varied. Many praise the internet quality as strong and fast, while others report issues with instability, slow speeds and coverage gaps, particularly on the upper floors.
The outdoor pool is appreciated for its cleanliness and color, making it a popular feature for guests with children. Nonetheless, some reviews suggest the pool requires more consistent cleaning and maintenance to enhance the experience.
Parking is generally positive with ample and private options available. However, some reviews indicate that the number of spaces can be insufficient during peak times, making it challenging to find a spot.
The beds receive mixed feedback with many guests finding them very comfortable and conducive to a good night’s sleep. However, inconsistencies in mattress conditions, pillow quality and bed sizes, as well as occasional cleanliness issues, such as dirty sheets and reports of bed bugs, can negatively affect the overall satisfaction.
In summary, City Express by Marriott Cancun offers a highly advantageous location and generally pleasant accommodations. Addressing cleanliness, maintenance and service efficiency could significantly enhance guest satisfaction, building on the hotel's already strong points of location and basic comfort.
Breakfast receives a mixed reception with many guests finding it delicious and satisfactory, especially given that it's included in the stay. Common favorites include items like chocolate bread, cereal and fruit. However, some guests noted a lack of variety and occasional delays in refueling food, as well as limited seating, suggesting room for improvement in service efficiency and menu diversity.
The rooms at City Express by Marriott Cancun draw both praise and criticism. While many guests find them comfortable and spacious, particularly noting the cozy beds, others point out issues with cleanliness and maintenance. Complaints about dusty surfaces, stained sheets, outdated furniture and operational problems like noisy air conditioning and unreliable Wi-Fi detract from the overall experience.
Cleanliness standards at the hotel appear inconsistent. Although some guests describe the accommodations as very clean and comfortable, numerous reviews point to specific problems such as dirty lobbies, stained tiles and blocked showers. Hair on various surfaces and an overall lack of proper housekeeping were common concerns, impacting guests' perceived hygiene.
The staff is generally seen as friendly and helpful, especially outside of reception areas. Guests frequently praise the welcoming demeanor of front desk and service personnel. However, there are occasional criticisms regarding the professionalism and responsiveness of the reception team with some guests experiencing slow check-ins and less-than-helpful interactions.
Guests' experiences with the hotel's free Wi-Fi are varied. Many praise the internet quality as strong and fast, while others report issues with instability, slow speeds and coverage gaps, particularly on the upper floors.
The outdoor pool is appreciated for its cleanliness and color, making it a popular feature for guests with children. Nonetheless, some reviews suggest the pool requires more consistent cleaning and maintenance to enhance the experience.
Parking is generally positive with ample and private options available. However, some reviews indicate that the number of spaces can be insufficient during peak times, making it challenging to find a spot.
The beds receive mixed feedback with many guests finding them very comfortable and conducive to a good night’s sleep. However, inconsistencies in mattress conditions, pillow quality and bed sizes, as well as occasional cleanliness issues, such as dirty sheets and reports of bed bugs, can negatively affect the overall satisfaction.
In summary, City Express by Marriott Cancun offers a highly advantageous location and generally pleasant accommodations. Addressing cleanliness, maintenance and service efficiency could significantly enhance guest satisfaction, building on the hotel's already strong points of location and basic comfort.
Categories
Big
3 Star
Pool
Outdoor Pool
$
Info
Summary of reviews
City Express Plus by Marriott Cancun Aeropuerto Riviera offers a convenient and mostly satisfying stay for travelers, particularly those looking for close proximity to Cancun International Airport. Guests consistently praise its prime location, making it an ideal choice for those with early flights or late arrivals. The ease of access to the airport, complemented by a complimentary and reliable shuttle service, significantly enhances the travel experience.
The hotel’s amenities receive commendation, particularly for the clean and comfortable rooms, beautiful pool and well-maintained tropical garden. The pool area, in particular, stands out for its size, warm water and attractive surroundings, providing a relaxing environment for guests. Additionally, the gym, though small, is clean and well-equipped, contributing to a positive experience for fitness enthusiasts.
Guest feedback on cleanliness is mixed. While many guests appreciated the modern, spotlessly clean rooms and facilities, others reported issues with room cleanliness and maintenance. Inconsistent cleaning practices and occasional problems like dirty linens or floors slightly detract from the overall experience.
The service provided by the staff also garners mixed reviews. While many guests find the staff friendly, helpful and attentive—especially in the dining and cleaning services—there are notable criticisms about inefficiencies and communication barriers at the front desk.
The quality of the breakfast and dinner services is an area requiring improvement. Breakfast reviews vary significantly with some guests enjoying a rich and varied selection, while others criticize it for being basic, poorly managed and lacking in dietary options. The dinner menu, characterized by limited choices and frequent use of processed foods, often leaves guests dissatisfied. Issues with slow and sometimes disorganized service in the restaurant are also commonly mentioned.
In terms of room comfort, the beds receive high praise, often described as very comfortable with excellent mattresses. However, occasional complaints regarding the cleanliness and condition of the bedding are noted.
Free WiFi is another point with mixed feedback. Although some guests find it reliable and strong, others encounter issues with poor connectivity and slow speeds, highlighting a need for more consistent internet service.
In summary, City Express Plus by Marriott Cancun Aeropuerto Riviera is a convenient choice for short stays focused on airport accessibility. With strengths in location, comfortable spaces and a beautiful pool, it offers a generally positive experience, albeit with areas like dining services, cleanliness consistency and staff efficiency needing some improvement.
The hotel’s amenities receive commendation, particularly for the clean and comfortable rooms, beautiful pool and well-maintained tropical garden. The pool area, in particular, stands out for its size, warm water and attractive surroundings, providing a relaxing environment for guests. Additionally, the gym, though small, is clean and well-equipped, contributing to a positive experience for fitness enthusiasts.
Guest feedback on cleanliness is mixed. While many guests appreciated the modern, spotlessly clean rooms and facilities, others reported issues with room cleanliness and maintenance. Inconsistent cleaning practices and occasional problems like dirty linens or floors slightly detract from the overall experience.
The service provided by the staff also garners mixed reviews. While many guests find the staff friendly, helpful and attentive—especially in the dining and cleaning services—there are notable criticisms about inefficiencies and communication barriers at the front desk.
The quality of the breakfast and dinner services is an area requiring improvement. Breakfast reviews vary significantly with some guests enjoying a rich and varied selection, while others criticize it for being basic, poorly managed and lacking in dietary options. The dinner menu, characterized by limited choices and frequent use of processed foods, often leaves guests dissatisfied. Issues with slow and sometimes disorganized service in the restaurant are also commonly mentioned.
In terms of room comfort, the beds receive high praise, often described as very comfortable with excellent mattresses. However, occasional complaints regarding the cleanliness and condition of the bedding are noted.
Free WiFi is another point with mixed feedback. Although some guests find it reliable and strong, others encounter issues with poor connectivity and slow speeds, highlighting a need for more consistent internet service.
In summary, City Express Plus by Marriott Cancun Aeropuerto Riviera is a convenient choice for short stays focused on airport accessibility. With strengths in location, comfortable spaces and a beautiful pool, it offers a generally positive experience, albeit with areas like dining services, cleanliness consistency and staff efficiency needing some improvement.
Categories
Big
3 Star
Pool
Outdoor Pool
Categories
1
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