Hotel Florencia by Marho
Queretaro
20.57067400,
-100.41494500
,
Avenida Prolongacion Zaragoza 101, Jardines De La Hacienda
(Show on Map)
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Florencia by Marho is praised for its excellent, centrally-located setting. Conveniently positioned close to shopping malls, the El Pueblito area and various dining options, it provides easy access to key sites and public transportation, making it ideal for both business and leisure travelers. Despite its slightly older appearance, guests appreciate its clean, comfortable and tranquil environment with a spacious, free parking lot adding to its practicality.
However, guest experiences with breakfast and dinner services are quite mixed. While some enjoyed the breakfast, many others found it lacking variety and detail. Dinner options often disappoint with frequent unavailability or high pricing relative to quality. The absence of a reliable in-house dining experience could be a drawback for guests who prefer convenience.
The rooms at Hotel Florencia are consistently noted for their spaciousness and comfort, particularly with regard to the beds and pillows. Despite some reports of maintenance issues and a need for updates, many guests enjoy a comfortable and quiet stay, often considering the room quality satisfactory for the price.
Cleanliness and maintenance receive mixed feedback. While some guests find the rooms and bathrooms clean, others highlight significant areas of neglect, particularly in common areas and facilities. Musty odors, dirty carpets and inadequate cleaning are recurring concerns.
The staff, particularly at the reception, also elicit varied responses. Many guests commend the friendly and attentive service from certain staff members, but others encounter unhelpful or rude behavior, particularly at the front desk, affecting the overall hospitality experience.
Internet connectivity is another area needing improvement. While some guests experience good WiFi, many others face slow or unreliable connections, affecting their stay.
The pool is generally well-regarded for its aesthetic appeal and functionality, offering a relaxing space for guests. However, issues with cleanliness and inconsistent maintenance occasionally detract from the experience.
Parking is highlighted as a strong feature with ample, secure spaces available, though improvements in lighting and cleanliness are suggested.
Regarding nightlife, guest experiences vary with some enjoying peaceful nights while others report noise disturbances from nearby activities. The mixed feedback reflects variable experiences based on specific circumstances during the stay.
Overall, Hotel Florencia by Marho is perceived as a budget-friendly option, offering substantial value for money. However, while the hotel positions itself as a higher-end establishment, guests commonly note that it aligns more closely with a 3-star standard, indicating room for improvement to meet the expectations of a higher rating.
Categories
However, guest experiences with breakfast and dinner services are quite mixed. While some enjoyed the breakfast, many others found it lacking variety and detail. Dinner options often disappoint with frequent unavailability or high pricing relative to quality. The absence of a reliable in-house dining experience could be a drawback for guests who prefer convenience.
The rooms at Hotel Florencia are consistently noted for their spaciousness and comfort, particularly with regard to the beds and pillows. Despite some reports of maintenance issues and a need for updates, many guests enjoy a comfortable and quiet stay, often considering the room quality satisfactory for the price.
Cleanliness and maintenance receive mixed feedback. While some guests find the rooms and bathrooms clean, others highlight significant areas of neglect, particularly in common areas and facilities. Musty odors, dirty carpets and inadequate cleaning are recurring concerns.
The staff, particularly at the reception, also elicit varied responses. Many guests commend the friendly and attentive service from certain staff members, but others encounter unhelpful or rude behavior, particularly at the front desk, affecting the overall hospitality experience.
Internet connectivity is another area needing improvement. While some guests experience good WiFi, many others face slow or unreliable connections, affecting their stay.
The pool is generally well-regarded for its aesthetic appeal and functionality, offering a relaxing space for guests. However, issues with cleanliness and inconsistent maintenance occasionally detract from the experience.
Parking is highlighted as a strong feature with ample, secure spaces available, though improvements in lighting and cleanliness are suggested.
Regarding nightlife, guest experiences vary with some enjoying peaceful nights while others report noise disturbances from nearby activities. The mixed feedback reflects variable experiences based on specific circumstances during the stay.
Overall, Hotel Florencia by Marho is perceived as a budget-friendly option, offering substantial value for money. However, while the hotel positions itself as a higher-end establishment, guests commonly note that it aligns more closely with a 3-star standard, indicating room for improvement to meet the expectations of a higher rating.
Hotel with Parking
Hotel Florencia by Marho offers a spacious and well-distributed parking lot that meets the needs of all its guests, providing ample, free parking spaces. The parking area is private, underground and secure, offering peace of mind to travelers about the safety of their vehicles.
3-Star Hotel
Situated in Jardines de la Hacienda, this hotel provides comfortable and reliable accommodations. Its location and range of services make it a practical choice for various travelers.
Hotel with Outdoor Pool
Provides a pleasant outdoor pool area for guests to relax. The hotel's comfortable accommodations and convenient location enhance the overall stay.
Hotel for Honeymoon
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Guest Reviews
Hotel Florencia by Marho boasts a highly praised location, making it a prime spot for guests. Nestled in a central area, the hotel is easily accessible and provides convenient proximity to key sites and public transportation. Guests appreciate its closeness to shopping malls, the El Pueblito area and various dining options. Many noted that it is just a short distance from the historical center, allowing for quick and easy visits. The presence of a spacious and free parking lot adds to its practicality.
Visitors have highlighted the location’s tranquility while being well-connected, ideal for activities such as conducting business or visiting friends and family. The hotel’s environment is described as clean, comfortable and peaceful, despite its slightly older appearance. Notably, some reviews mentioned its accessibility to important venues like hospitals and the university, stressing the location's convenience for various needs. Overall, the blend of excellent location and substantial amenities positions Hotel Florencia by Marho as a convenient choice for travelers.
Visitors to Hotel Florencia by Marho have had mixed experiences when it comes to breakfast. While a few guests reported enjoying a delicious and very good breakfast, many others encountered limitations and issues. Some mentioned that the breakfast, though passable, lacked variety and attention to detail, often describing it as not special or tasteless. There were also remarks about the breakfast area being poorly located and the service being slow at times. Furthermore, a considerable number of guests did not have breakfast at the hotel as the service was frequently unavailable, canceled without notice or limited to American-style breakfasts only. The absence of a buffet and food options like sweet bread were noted by some. Therefore, potential guests might consider alternative options for their morning meal given these varied experiences.
Hotel Florencia by Marho offers a well-located and charming environment, but there are significant shortcomings when it comes to dining options. Guests expecting to enjoy dinner at the hotel will be disappointed as the restaurant service is frequently unavailable or closed altogether. Even when the restaurant is operational, service can be slow and prices are perceived as high for the quality offered.
For those who prioritize convenience, the lack of an in-house dinner option might be a drawback, although there are other restaurants in the vicinity. Additionally, there have been comments about general maintenance issues within the hotel’s facilities. Despite this, the hotel does feature a nice park just around the corner and amenities such as a pool and bathtubs in the bathrooms which some guests might find appealing.
In summary, while Hotel Florencia by Marho has its attractive qualities, the inconsistent and often unavailable restaurant service significantly detracts from the overall experience for those looking to dine within the hotel premises.
At Hotel Florencia by Marho, guests frequently highlight the spaciousness of the rooms, which are considerably larger compared to newer hotels. The comfort level in the rooms is generally praised with many mentioning the comfortable beds and pillows. Air-conditioning and other amenities also add to the overall comfort. However, opinions on cleanliness and maintenance are quite mixed. While some guests commend the clean and well-maintained rooms, others report issues like dirty carpets, mold and musty odors.
The quality and condition of the rooms appear inconsistent with some rooms being outdated and in need of urgent remodeling, such as cracked tiles, old carpets and broken fixtures. Additionally, there are reports of occasional maintenance issues like non-functioning air conditioning, broken mirrors and water leaks. Sometimes cleanliness falls short with a few guests encountering dirty linens and bugs, though others find their rooms cleaned satisfactorily.
Guests appreciate the peaceful and quiet environment of the hotel, which offers a comfortable stay. Despite some negative feedback about maintenance, those who have focused on the space and comfort generally report a pleasant experience, especially for the price. The hotel’s facilities provide a degree of comfort that appeals to many, even though the overall appearance and condition may suggest the need for further refurbishment.
Hotel Florencia by Marho receives mixed feedback on the comfort of its beds. Many guests highlight the beds as being very comfortable, often referring to them as super comfortable. Numerous reviews emphasize that the beds provide a good night's sleep with a few mentions of wide, spacious beds adding to the comfort. Several guests also appreciated the comfortable pillows provided.
However, not all guests shared the same positive experience. There were repeated remarks about the firmness of the mattresses with some guests finding them extremely hard and even referring to them as uncomfortable or describing issues like sagging mattresses and sinkholes. A couple of guests mentioned specific issues such as torn and stained linens and in one instance, a bed having a misplaced leg, causing discomfort.
Despite these concerns, the overall consensus leans slightly towards positive with many reviews affirming the beds' comfort. However, potential guests with preferences for softer mattresses or higher bedding standards should take note of the variability in experiences.
Hotel Florencia by Marho has received mixed reviews regarding its cleanliness and overall maintenance. On a positive note, some visitors have appreciated the clean rooms, bathrooms and linens, suggesting that the basic cleaning in these areas meets acceptable standards. Yet, beyond these pockets of cleanliness, many reviews paint a less favorable picture.
Common areas such as hallways, lobbies and the pool are frequently described as dirty and poorly maintained. Reviewers noted musty odors, dust and neglected facilities like carpets, which were consistently mentioned as dirty or stained. Several comments indicated that the rooms themselves were often left uncleaned or inadequately cleaned with issues like dirty floors, visible hairs in bathrooms and unclean sheets being common complaints.
Some guests have gone so far as to describe the entire hotel as very neglected, highlighting the presence of dirty windows, broken furniture and an overall sense of abandonment. Specific problems included unpleasant smells emanating from bathrooms and rooms, carpet maintenance issues and garbage not being promptly removed.
In summary, while there are elements of the hotel that meet cleanliness expectations, the overall guest experience is significantly marred by widespread neglect and poor upkeep of facilities, contributing to a generally negative perception of the hotel's cleanliness.
Reviews of Hotel Florencia by Marho indicate a mixed experience with the staff. Many guests describe the staff as very friendly, attentive and professional, highlighting positive interactions with individuals like the night staff and cleaning personnel. Specific mention is made of a reception boy who treated guests excellently and the kindness shown by some employees contributed to a welcoming atmosphere.
However, there are significant issues noted by some guests, especially at the reception. Numerous reviews express dissatisfaction with the reception staff, citing rude and unhelpful behavior, poor response to phone calls and messages and a generally indifferent or bad attitude. The inconsistency in staff behavior, particularly at the reception, detracts from the overall experience.
While the hotel benefits from the engaging and helpful nature of some staff members, the negative interactions with others, especially those at the front desk, point to a need for improvement in customer service to ensure a more consistent and pleasant stay for all guests.
Hotel Florencia by Marho offers a somewhat inconsistent experience when it comes to internet connectivity. Some guests reported good and very good internet service with the WiFi working perfectly or being reasonably acceptable. However, many reviews mentioned slow internet and weak or non-existent WiFi signals in various parts of the hotel, including rooms and common areas. Access to the WiFi network sometimes required obtaining a password from the reception, but even then, the connection was often described as not very good. While some guests managed to stay connected adequately, significant issues with the internet were repeatedly noted, affecting the overall convenience for travelers who rely heavily on reliable WiFi.
Nestled within the premises of Hotel Florencia by Marho, the pool area garners a mixture of feedback from guests. While many visitors highlight its aesthetic appeal, describing the pool as very nice, functional and a great spot for relaxation and refreshment, issues related to cleanliness and maintenance are frequently mentioned. Some guests have enjoyed swimming in a well-maintained, heated pool that offers an inviting space to cool off and unwind with praises for a nice pool area.
However, numerous reviews point out recurring challenges with the pool's condition. Reports of a dirty pool area, leaves in the water and dusty lounge chairs are common and on several occasions, the pool has been noted as cold or having non-functional heating. Guests have also experienced interruptions due to maintenance work, such as painting, which rendered the pool unusable. This inconsistency in upkeep occasionally leaves guests disappointed, particularly when the pool is unable to provide the expected heated or clean experience.
Despite these setbacks, the presence of a pool remains a key feature of the hotel, attracting guests who are specifically looking to enjoy this amenity during their stay. With attention to regular maintenance and cleanliness, the pool could enhance its appeal and offer a consistently enjoyable experience for all visitors.
Hotel Florencia by Marho offers a spacious and well-distributed parking lot that meets the needs of all its guests, providing ample, free parking spaces. Many reviews highlight the convenience and utility of the parking facilities, which are well-located and easy to access directly from the hotel. The parking area is private, underground and secure, offering peace of mind to travelers about the safety of their vehicles. Additionally, the 24-hour access and covered parking add to the convenience.
Despite these positive aspects, a few areas for improvement were noted. Some guests found the parking lot to be dark, which could be perceived as unsafe. Issues with dirty conditions and occasional roadworks complicating access were also mentioned. Although the parking is generally good, the absence of proper lighting and monitoring to ensure correct parking by all guests were highlighted concerns. However, the presence of attentive night parking attendants helps to slightly mitigate these issues. Overall, the parking at Hotel Florencia by Marho is a strong feature, offering convenience and security with room for minor improvements.
'Hotel Florencia by Marho' has a mixed nightlife experience based on guest reviews. Some visitors appreciated the nightlife, describing it as decent with enjoyable drinks and good restaurant services for dinners. However, there were contrasting accounts regarding noise levels. While some guests experienced no noise at night or absolute silence, others reported significant disturbances. Issues included loud music on the terrace, noise lasting until early morning hours and early morning noise on weekends, which hindered sleep. Overall, the nightlife ambiance around the hotel offers a blend of tranquility and vibrancy with varying experiences depending on the specific circumstances of the stay.
Hotel Florencia by Marho is noted for being a budget-friendly accommodation that provides good value for money. Many guests appreciated it as an excellent option to stay, primarily due to its affordability. However, there seems to be some confusion around its rating. While the hotel is advertised as a 5-star establishment, guests have commonly observed that it barely meets a 3-star standard. Despite claims of its former glory two decades ago, recent reviews suggest it falls short of that mark today.
In terms of facilities, there are mixed reviews. Some guests reported issues such as dirty and dusty conditions, musty smells and poorly maintained room amenities like curtains that were almost falling. This indicates that while the hotel may offer reasonable rates, it may require improvements to meet the expectations set by its advertised star rating.
Overall, Hotel Florencia by Marho seems to be a viable choice for travelers prioritizing affordability but may not fulfill expectations of high-end luxury and pristine conditions.
The outdoor pool at Hotel Florencia by Marho is a notable feature, situated in a pleasant spot. The area offers both a heated pool and a standard outdoor swimming pool, providing options for different preferences. However, there have been some shortcomings with cleanliness, including instances when the pool area was dirty and the water occasionally felt too cold or even frozen. Some guests have noted that the pool was under repair during their stay, limiting its availability. Despite these issues, the pool remains a key amenity of the hotel, appreciated by those who have had the chance to use it.
Location Show Map
Location
Visitors have highlighted the location’s tranquility while being well-connected, ideal for activities such as conducting business or visiting friends and family. The hotel’s environment is described as clean, comfortable and peaceful, despite its slightly older appearance. Notably, some reviews mentioned its accessibility to important venues like hospitals and the university, stressing the location's convenience for various needs. Overall, the blend of excellent location and substantial amenities positions Hotel Florencia by Marho as a convenient choice for travelers.
Breakfast
Dinner
For those who prioritize convenience, the lack of an in-house dinner option might be a drawback, although there are other restaurants in the vicinity. Additionally, there have been comments about general maintenance issues within the hotel’s facilities. Despite this, the hotel does feature a nice park just around the corner and amenities such as a pool and bathtubs in the bathrooms which some guests might find appealing.
In summary, while Hotel Florencia by Marho has its attractive qualities, the inconsistent and often unavailable restaurant service significantly detracts from the overall experience for those looking to dine within the hotel premises.
Rooms
The quality and condition of the rooms appear inconsistent with some rooms being outdated and in need of urgent remodeling, such as cracked tiles, old carpets and broken fixtures. Additionally, there are reports of occasional maintenance issues like non-functioning air conditioning, broken mirrors and water leaks. Sometimes cleanliness falls short with a few guests encountering dirty linens and bugs, though others find their rooms cleaned satisfactorily.
Guests appreciate the peaceful and quiet environment of the hotel, which offers a comfortable stay. Despite some negative feedback about maintenance, those who have focused on the space and comfort generally report a pleasant experience, especially for the price. The hotel’s facilities provide a degree of comfort that appeals to many, even though the overall appearance and condition may suggest the need for further refurbishment.
Beds
However, not all guests shared the same positive experience. There were repeated remarks about the firmness of the mattresses with some guests finding them extremely hard and even referring to them as uncomfortable or describing issues like sagging mattresses and sinkholes. A couple of guests mentioned specific issues such as torn and stained linens and in one instance, a bed having a misplaced leg, causing discomfort.
Despite these concerns, the overall consensus leans slightly towards positive with many reviews affirming the beds' comfort. However, potential guests with preferences for softer mattresses or higher bedding standards should take note of the variability in experiences.
Cleanliness
Common areas such as hallways, lobbies and the pool are frequently described as dirty and poorly maintained. Reviewers noted musty odors, dust and neglected facilities like carpets, which were consistently mentioned as dirty or stained. Several comments indicated that the rooms themselves were often left uncleaned or inadequately cleaned with issues like dirty floors, visible hairs in bathrooms and unclean sheets being common complaints.
Some guests have gone so far as to describe the entire hotel as very neglected, highlighting the presence of dirty windows, broken furniture and an overall sense of abandonment. Specific problems included unpleasant smells emanating from bathrooms and rooms, carpet maintenance issues and garbage not being promptly removed.
In summary, while there are elements of the hotel that meet cleanliness expectations, the overall guest experience is significantly marred by widespread neglect and poor upkeep of facilities, contributing to a generally negative perception of the hotel's cleanliness.
Staff
However, there are significant issues noted by some guests, especially at the reception. Numerous reviews express dissatisfaction with the reception staff, citing rude and unhelpful behavior, poor response to phone calls and messages and a generally indifferent or bad attitude. The inconsistency in staff behavior, particularly at the reception, detracts from the overall experience.
While the hotel benefits from the engaging and helpful nature of some staff members, the negative interactions with others, especially those at the front desk, point to a need for improvement in customer service to ensure a more consistent and pleasant stay for all guests.
Wi-Fi
Pool
However, numerous reviews point out recurring challenges with the pool's condition. Reports of a dirty pool area, leaves in the water and dusty lounge chairs are common and on several occasions, the pool has been noted as cold or having non-functional heating. Guests have also experienced interruptions due to maintenance work, such as painting, which rendered the pool unusable. This inconsistency in upkeep occasionally leaves guests disappointed, particularly when the pool is unable to provide the expected heated or clean experience.
Despite these setbacks, the presence of a pool remains a key feature of the hotel, attracting guests who are specifically looking to enjoy this amenity during their stay. With attention to regular maintenance and cleanliness, the pool could enhance its appeal and offer a consistently enjoyable experience for all visitors.
Parking
Despite these positive aspects, a few areas for improvement were noted. Some guests found the parking lot to be dark, which could be perceived as unsafe. Issues with dirty conditions and occasional roadworks complicating access were also mentioned. Although the parking is generally good, the absence of proper lighting and monitoring to ensure correct parking by all guests were highlighted concerns. However, the presence of attentive night parking attendants helps to slightly mitigate these issues. Overall, the parking at Hotel Florencia by Marho is a strong feature, offering convenience and security with room for minor improvements.
Nightlife
3 Star
In terms of facilities, there are mixed reviews. Some guests reported issues such as dirty and dusty conditions, musty smells and poorly maintained room amenities like curtains that were almost falling. This indicates that while the hotel may offer reasonable rates, it may require improvements to meet the expectations set by its advertised star rating.
Overall, Hotel Florencia by Marho seems to be a viable choice for travelers prioritizing affordability but may not fulfill expectations of high-end luxury and pristine conditions.
Outdoor Pool
Yes, Hotel Florencia by Marho has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Florencia by Marho.
No, Hotel Florencia by Marho doesn't allow dogs.
Yes, parking facilities are available at Hotel Florencia by Marho.
No, Hotel Florencia by Marho doesn't have a gym.
Location Show Map
More Options
