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Summary of reviewsThe Railway Hotel in Queenstown garners widespread approval for its prime location, friendly staff and dining options. Centrally situated, guests enjoy easy access to the train station, main street and local attractions like the West Coast Wilderness Railway. Practical amenities such as ample free parking further enhance its appeal.
Dining at the hotel's bar and dining room receives significant praise. Meals are described as excellent with generous portion sizes and standout dishes like the chicken parmigiana and garlic pull apart bread. The pub food is a highlight, contributing to a memorable stay.
Room cleanliness and comfort are consistently noted. Visitors appreciate newly renovated, extremely clean rooms equipped with essentials like ensuites, fridges and tea and coffee supplies. Although some rooms are small and occasionally lack windows or soundproofing, the overall comfort and cosiness are evident.
Staff at The Railway Hotel are frequently commended for their friendliness and helpfulness, enhancing guests' experiences with their positive attitudes and efficient service. Cleanliness extends to shared bathroom facilities, which are well-maintained and spotless.
While the hotel excels in many areas, its absence of Wi-Fi amidst limited phone reception stands out as a notable drawback. Additionally, occasional minor issues such as non-functional showers or heaters are mentioned. Despite these critiques, the overall consensus is that The Railway Hotel offers a comfortable and enjoyable stay, especially for short visits. Show more
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Categories
3-Star Hotel
Located in Queenstown, this 3-star hotel offers a garden, bar, and free WiFi. Each room includes a private bathroom. Guests appreciate the hotel's staff, cleanliness, and value for money. The location is also highly rated.
Dog Friendly Hotel
Hotel with Parking
Cheap Hotel
Hotel for Adults Only
Small Hotel
Room Types
Budget Single RoomThe single room is fitted with a flat-screen TV, an electric kettle, a carpeted floor, as well as heating. The unit has 1 bed.
Budget Double RoomThe double room features an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Budget Twin RoomThe twin room has a flat-screen TV, an electric kettle, a carpeted floor, as well as heating. The unit has 2 beds.
Deluxe Double RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers an electric kettle, a sofa, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.
Guest Reviews
7.0
Good
Location
The Railway Hotel in Queenstown consistently receives praise for its exceptional location. Positioned conveniently in the heart of town, the hotel is within walking distance to key sites including the train station, main street and various pubs and cafes. Guests appreciate the short stroll to the West Coast Wilderness Railway and the easy access to Strahan and Cradle Mountain. The central location allows for enjoyable evening walks in this interesting town. With excellent proximity to the town center and its facilities, visitors find the location to be both practical and pleasant, offering beautiful surrounding views. The availability of parking adds to the convenience, making it an ideal stop on any journey through the area. Moreover, the hotel’s clean facilities and friendly staff contribute to a seamless and enjoyable stay.
Dinner
The Railway Hotel is highly praised for its dining options within the bar and dining room, where guests consistently note the friendly atmosphere and a variety of great bistro meal options. Visitors frequently comment on the generous portion sizes, often accompanying the dishes with a complimentary salad bar. Among the standout dishes, the chicken parmigiana receives notable acclaim, described as the biggest and one of the best by multiple guests. The garlic pull apart bread also comes highly recommended. Convenience is another plus with many foods available directly from the bar. Overall, the pub food is frequently described as excellent and impressively good, making it a highlight for many staying at The Railway Hotel.
Rooms
The Railway Hotel offers a mix of experiences in its rooms that prioritize cleanliness and comfort. Many guests appreciate the newly renovated and extremely clean rooms, which are described as comfortable, cosy and neat. The furnishings, though sometimes old, contribute to an overall comfortable stay. The rooms are noted for being very clean, modern and providing value for money with amenities such as ensuites, fridges, tea/coffee supplies and nice linen enhancing the experience.
On the downside, room sizes are frequently mentioned as a limitation with many referring to them as very small or tiny, sometimes likened to cinder block prison cells. The lack of windows in some rooms and the need for additional fixtures like chairs or shelving are noted areas for improvement. Noise can also be an issue with walls not being sufficiently soundproof to block out neighbors' activities.
Despite some dated aspects and an exterior that appears a bit tired, the recently renovated rooms leave a positive impression. Key highlights include a good location, adequate heating and lovely, clean showers. Overall, this hotel provides a warm and inviting place to stay, particularly for short visits where room size is less of a concern.
Beds
The beds at The Railway Hotel receive generally positive feedback from guests. Many reviewers found the beds to be very comfortable, cozy and great, contributing to a good night's sleep. Soft pillows are also highlighted, adding to the overall comfort. While the majority praise the beds for their comfort, there are a few mentions of beds being small, hard or of lower quality. However, the positive comments about the beds overwhelmingly outnumber the few complaints, suggesting that guests can expect a pleasant and restful experience during their stay.
Cleanliness
The Railway Hotel consistently receives high marks for cleanliness from its guests. Visitors frequently highlight the spotless conditions of their rooms, bathrooms and shower facilities. Many reviews mention that the rooms are very clean and well cared for with some noting the recent renovations that contribute to a modern and inviting atmosphere.
The shared bathroom facilities are also praised for their cleanliness. Guests appreciate the fact that the beds come with clean sheets and linen and they find the overall property to be well-maintained. Notably, some reviews mentioned clean en-suite rooms equipped with amenities such as a fridge, tea and coffee supplies and a TV.
However, there are occasional mentions of issues such as non-functional showers and heaters, limited hot water and basic furnishings that could use attention. Despite these occasional drawbacks, the general consensus is that The Railway Hotel maintains a high standard of cleanliness, making it a comfortable and appealing choice for many travelers.
Staff
The Railway Hotel boasts impressive reviews for its exceptional staff, often highlighted for their friendliness and helpful nature. Guests repeatedly note the positive attitude of the team, describing the service as friendly, accommodating and supportive. The hotel staff, from the front desk to the bar, receives commendation for their quick responses and efficient service. Many have appreciated their pleasant demeanor and the willingness to assist with guests’ needs promptly. The general consensus is that the employees of The Railway Hotel significantly enhance the overall experience with their consistently reliable and warm service.
Wi-Fi
The Railway Hotel seems to face a significant challenge when it comes to providing Wi-Fi connectivity to its guests. Multiple reviews indicate that there is no Wi-Fi available at the hotel, despite it being advertised. This lack of connectivity is particularly troubling given the remote location of the hotel, where internet connection is already poor and phone reception is almost non-existent. Guests have expressed a clear need for Wi-Fi in such an environment, underscoring its importance for a comfortable stay. Unfortunately, the absence of this essential amenity has been a recurring point of dissatisfaction among visitors.
Parking
The Railway Hotel offers convenient and hassle-free parking options for its guests. Visitors have frequently noted that parking is available right in front of the hotel, making it simple to access their accommodations. The hotel provides both off-street parking and designated parking spaces right outside individual rooms, ensuring that guests can park their vehicles comfortably and safely. The hotel's location also adds to the convenience, being central to food outlets and petrol stations. Most importantly, the parking at The Railway Hotel is free, enhancing the overall ease and satisfaction for those traveling by car.
No, The Railway Hotel doesn't have any pool.
No, a spa isn't available at The Railway Hotel.
Yes, The Railway Hotel welcomes dogs.
Yes, parking facilities are available at The Railway Hotel.