Info
Summary of reviewsScala Residence Hotel is highly regarded for its strategic location in the heart of the city, offering travelers unmatched convenience and accessibility. Its proximity to shops, restaurants, and major highways makes it a prime choice for both leisure and business visitors. Guests frequently highlight the excellent views and easy navigation around Resende, given the hotel's central positioning. Despite some areas needing renovation, such as bathrooms, the hotel's clean and comfortable accommodations are appreciated, particularly for their cost-effectiveness, especially when combined with complimentary breakfast and attentive service.
The breakfast at Scala Residence Hotel receives mixed feedback, though many guests find it meets basic expectations with fresh, quality offerings. The simplicity of the breakfast is complemented by friendly and convenient service, despite suggestions for more variety in options like warm dishes. When considering the overall cost-benefit, the breakfast remains a satisfactory experience for many.
Rooms at the hotel are noted for their spaciousness and comfort, with the family and triple rooms particularly praised. Cleanliness is generally maintained, and functional amenities like air conditioning contribute to a cozy environment. However, there is room for improvement. Guests report that the bedding, including mattresses and linens, needs updating, and maintenance issues such as dirty walls and old furnishings detract from the experience. Recognizing ongoing renovations, the hotel still offers reliable Wi-Fi and functioning cable TV, which adds to a positive stay, especially for those prioritizing space and basic comfort.
Cleanliness at Scala Residence Hotel receives commendation, especially for organized rooms and diligent staff. The breakfast area's cleanliness is also well-received. However, some areas, including hallways, need focused attention to address issues like dust accumulation and odors. Despite these setbacks, the hotel's commitment to improving maintenance and cleaning standards hints at its growth potential.
The staff at Scala Residence Hotel receive high praise for their politeness, attentiveness, and helpfulness. Exceptional reception service and efficient, friendly assistance contribute significantly to a pleasant guest experience. Their cordial hospitality, combined with cleanliness and good service, enhances the overall appeal of the hotel.
Wi-Fi connectivity presents a mixed experience; some guests enjoy stable and fast internet, while others face challenges with signal strength, especially in rooms. Parking is also a mixed aspect, with free and secure options available. However, the underground garage's cramped space and difficult access require careful navigation.
While the beds at Scala Residence Hotel have not received favorable reviews, with reports of discomfort due to hard and outdated mattresses, this is an area ripe for improvement. Upgrading the bedding will likely significantly enhance guest satisfaction moving forward. Overall, Scala Residence Hotel is appealing, especially for its location, attentive staff, and basic comforts.
Show moreRead review summaries for all categories
Categories
